very lovely staff, especially Shayne and Gabriella. stayed here for two years, overall good experience and good value for the location. also got lucky with my room;) a little loud occasionally due t... See more
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Review summary
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Mealmarket it’s a great place to live. It is very close to bus stops for both RGU and Uni of Aberdeen. The staff are lovely and are available 24/7. The main criticism about the accommodation is how ex... See more
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The staff is very helpful and friendly, the events they hold regularly are pretty good, and they’re welcome to non-residents which is kinder than most other accoms
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Lovely accommodation in the perfect location with staff happy to help at any time. Next to city centre and train station and bus stops right outside. Lovely rooms at a very affordable price for... See more
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Company details
- #46 of 50 best companies in Property management company
- #26 of 27 best companies in Property Rental Agency
- #6 of 7 best companies in Serviced Accommodation
- #6 of 7 best companies in Student Halls
- #7 of 8 best companies in Student Accommodation Centre
About Student Roost
Written by the company
At Student Roost, we provide student accomodation across more than 20 cities in the UK.
We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.
We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.
It’s simple: we want to provide the very best experience for you to make the most of student living.
Book your room today – we'd love you to stay.
We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.
We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.
It’s simple: we want to provide the very best experience for you to make the most of student living.
Book your room today – we'd love you to stay.
Contact info
Birmingham, United Kingdom
- studentroost.co.uk
3.5
Average
727 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Not satisfactory
My experience was good at first then I started having issues with flushing the toilet because the tank would go empty for days sometimes, I kept complaining but sometimes it’ll be attended to and other times staff won’t do anything about it. One staff once told me it wasn’t a priority and I was so disgusted.
5 May 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very sorry to hear of this aspect of your stay which negatively impacted your experience. We’d be keen to speak to you about the issues you've raised, so we can ensure we are putting changes in place to further improve our services and the living experience for current and future residents. If you haven’t done so already, I would encourage you to complete our Feedback and Complaints form so a member of the team can get back to you (www.studentroost.co.uk/feedback-and-complaints). Thank you again for taking the time to leave a review. We value all resident feedback. - Student Roost
Very happy
I loved how easy everything was, I felt very safe and everyone was so lovely, especially the night shift men Paul and Tyler:)
7 July 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. It's wonderful to hear you felt safe while living with us and that you had such a positive experience with our team members. We appreciate your feedback! - Student Roost
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We appreciate your feedback! - Student Roost
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We really appreciate your feedback and are so pleased you enjoyed your time living at The Oaks! - Student Roost
company focused on profits at the expense of those who rebook
company taking advantage of students during the cost of living crisis. had several issues that were voiced and went unresolved for months but had rebooked “early” (april 2024) due to concerns that student accommodation prices would rise as they had the year prior. i had first booked april 2023 and ended up paying a grand extra than the flatmates i group booked with who made a booking in january (which i couldn’t do to not having £200 spare for a deposit).
fast forwarding to august 2024, it’s clear that the price they initially made people pay isn’t working as they have a surprising amount of rooms empty. so they’ve cut the overall price by a grand (at least for the tenancy length and payment schedule that i am on), scrapped the deposit and included a £250 discount (which i believe is limited time only) to try gather new customers.
massive kick in the teeth for those of us who have rebooked early for several reasons. these massive blows include: no perks *specifically* for those that rebook (which i personally had to forfeit thinking that the price would continue to increase) and ‘loyal’ customers (ie those that do rebook) are getting a worse off deal *especially* during the student housing crisis and cost of living crisis.
once your ‘cooling period’ (when you can cancel and get a full refund) wears off, you’re essentially trapped into the legally binding contract. this is because you are fully responsible for paying for the entire tenancy unless you find another tenant - but obviously, there is *no one* who will willingly pay an extra grand (as of the time of writing; as that’s how much extra those who rebook / book early are paying) when they can have the same room for cheaper.
it’s a shame. not really much anyone in my situation can do. there definitely needs to be more in place to protect students from situations like this - which is why NUS (national union of students) is great. i respect that student roost *are* a company and need to make money somehow but the extra money would go a long way *especially* during the current housing and cost of living crisis (ie food prices rising).
on a positive note, the property is in a great location and the staff are lovely. this review is directed to the company as a whole. private accomodation (and my property especially) is much better than my uni’s official accommodation in terms of aesthetics, location, price and value for money.
i wouldn’t *happily* recommend student roost (it’s the lesser evil out of a lot of private student accommodation companies haha) but credit where it’s due because i would recommend my property and the company above so many other private student accommodation companies and locations in the area.
maybe i just have bad luck :p
7 August 2024
Unprompted review
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. Whilst we are very pleased to read you found our team members to be lovely and you were happy with the location of your property, we are very disappointed to read of the financial aspect of your stay which negatively impacted your experience. All feedback is extremely valued and will be used to further improve our services for current and future residents. Thank you again for your review. - Student Roost
The staff were all so friendly and…
The staff were all so friendly and helpful and the facility I was in at St Mungo was superb and perfectly located for Strath Uni
30 June 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. It's wonderful to hear you had such a positive experience while staying at St Mungos and that you found our team members to be so friendly and helpful. We really appreciate the feedback! - Student Roost
It’s decent for the price
I liked that the room had a 4 burner cooker, the room was very spacious. However the room was quite warm, the lift was broken a fair amount of times and it is quite old fashion. I’d definitely recommend you viewing the property before picking it. But overall it’s decent for the price.
2 July 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very pleased to hear that overall you enjoyed your stay at Newarke Street. We value your feedback and the points you've raised which you feel could have improved your experience. We use all resident feedback to further improve our services for current and future residents. - Student Roost
good
great location at towpath and massive social space, only down side was the internet sometimes dropped but that was out of their control.
10 September 2023
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very pleased you enjoyed your time living with us. We really appreciate the feedback. – Student Roost
Reply from Student Roost
Hi there, thank you for taking the time to leave a review on your experience at The Oaks. We’d be keen to find out more about what impacted your score, so that we can improve our services for current and future residents. You can contact your property directly with more information, or complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) and someone will reach out to you. We appreciate your feedback. Many thanks - Student Roost
experience w student roost
i liked the spacious rooms
i didn’t like how long it took the receptionists to take action when i reported an issue with my room
i didn’t like how long it took for my key to open the door to my accommodation building
i didn’t like how often the lifts broke down
7 August 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are pleased you were satisfied with your room, however, we are disappointed to hear of these aspects that negatively impacted your stay. We value all resident feedback, good and bad, and use this to further improve our services for current and future residents. - Student Roost
Needs a bit of investment
Needs a bit of investment to bring it up to the same standard as the other student accommodations in the area
7 February 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We value all resident feedback and use this to further improve our services for current and future residents. We appreciate your comments. - Student Roost
I like the safety and security I…
I like the safety and security I enjoyed throughout my stay but disliked some of the customer service experiences, such as not being sensitise and proactive to customer complaints.
7 August 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave a review. Whilst we are very pleased you felt safe and secure while living with us, we are sorry to hear you were dissatisfied by some of the customer service you received. We’d be keen to find out more about the issues you've raised, so that we can improve our services for current and future residents. You can contact your property directly with more information, or complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) and someone will reach out to you. We appreciate your feedback. Many thanks - Student Roost
Horrible accom
8 February 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave a review on your experience at Trinity Square. We’d be keen to find out more about what impacted your score, so that we can improve our services for current and future residents. You can contact your property directly with more information, or complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) and someone will reach out to you. We appreciate your feedback. Many thanks - Student Roost
The bathroom was awful and they refused…
The bathroom was awful and they refused to change my room.
18 September 2023
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We’d be keen to find out more about the issues you've raised, so that we can improve our services for current and future residents. You can contact your property directly with more information, or complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) and someone will reach out to you. We appreciate your feedback. Many thanks - Student Roost
Upperton Road
Building was not clean, rooms were not clean, rooms are too hot, too noisy with antisocial behaviour
1 June 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very sorry to hear of these aspects of your stay that negatively impacted your experience. We are very sorry your room was not up to the standards of cleanliness we expect and we hope once reported our property team were able to rectify this for you. Our resident's safety is our top priority and our team members will investigate any reports of anti-social behaviour immediately once reported. If you would like to discuss the matters you’ve raised with us further I would encourage you to complete our Feedback and Complaints form, if you haven’t done so already, so a member of the team can get back to you, here: www.studentroost.co.uk/feedback-and-complaints. Thank you again for taking the time to leave a review. We value all resident feedback. Many thanks - Student Roost
Upperton Road has a LOT to work on
Upperton Road has a LOT to work on, I endured way too much during my tenancy and scarily enough the issues arose not even 3 months into staying there, keeping in mind this was my first year of university living. They had a serious pest problem in the building that resulted in me seeing cockroaches numerous times in my studio despite my flat being kept clean and tidy, this took months for them to sort out, and the unsanitary residents leaving bin bags in hallways and staircases did not make it any better, not to mention seeing red ants all over my flat to the point ants were found to be in my shower pipe??? I cannot make this up people, the points in this review are just the tip of the iceberg! I was having to call maintenance at least once a week because something in my room had always just not worked or broke, I don’t think any checks are done on these rooms before the next person moves in, as the stuff I logged for inventory (like any outstanding maintenance) when I first moved in (September) were not looked at for my whole tenancy. If you decide to stay here, be prepared to stand on business because they WILL try and ignore your issues, but are quick to pressure you for rent!
20 October 2023
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very sorry to hear of these events that have negatively impacted your time at Upperton Road. We are aware of the unfortunate issue with ants that occurred at the property and every possible action was taken by our teams to ensure the issue was taken under control ASAP. We are aware there was an issue with rubbish bags being left in halls. As a result of this, a communication was sent out to all residents to address the problem. Any residents found to be leaving rubbish in halls were, and will continue to be, warned and charged for the removal, as our team members will remove them as soon as they are seen. If you would like to discuss the matters you’ve raised with us further I would encourage you to complete our Feedback and Complaints form, if you haven’t done so already, so a member of the team can get back to you, here: www.studentroost.co.uk/feedback-and-complaints. Thank you again for taking the time to leave a review. We value all resident feedback. Many thanks - Student Roost
Pricing range
It is a very lovely accommodation and it's very accessible. The rooms are a great size however the pricing is extortionate.
7 August 2024
Reply from Student Roost
Hi there, thanks for taking the time to leave us a review, it's great to know you enjoyed your stay. Thank you for your feedback around pricing, we value all resident feedback and use this to further improve our services for current and future residents. - Student Roost
Avoid at all costs.
Terrible, student roost is the worst accomodation provider that I've lived in this far. They've been unhelpful in every communication, leaked personal information to all of the other tennants. Moved into a room after the summer of my second year and it was infested with bugs and insects, they were slow in communication and slow to sort the issue. They didn't give me any compensation for the 5 weeks that I was unable to live in the accomodation. Constant fire alarms going off through the night, loud students screaming and yelling in the corridors constantly at any and all hours of the night. People constantly cooking the worst smelling food I've ever smelt.
18 October 2023
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very sorry to hear of these aspects of your stay at Upperton Road that negatively impacted your experience. We have passed your review over to the City Manager and they have advised they are aware of the issues you have raised in your review and that the matters have been investigated and you have been provided with responses privately. We value all resident feedback and use it to further improve our services for current and future residents. We appreciate your comments and thank you for your feedback. - Student Roost
Very small rooms
Very small rooms, like jails. Would have preferred GAS Stove over induction. Much better to cook.
1 March 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are sorry your room felt too small. The sizes of our rooms are shown on the website to their approximate m² prior to booking. We appreciate your feedback. - Student Roost
Staff are nice and helpful however the…
Staff are nice and helpful however the other students staying are always too loud, especially when drunk in the courtyard. The microwave oven is awful to use. Not worth the price at all (stayed for 2 years in swansea)
25 July 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are pleased to hear you found our team members to be nice and helpful during your stay. We are sorry to hear of these aspects that negatively impacted your experience. Our resident's safety is our top priority and our team members will investigate any reports of anti-social behaviour immediately once reported. If you would like to discuss the matters you’ve raised with us further I would encourage you to complete our Feedback and Complaints form, if you haven’t done so already, so a member of the team can get back to you, here: www.studentroost.co.uk/feedback-and-complaints. Thank you again for taking the time to leave a review. We value all resident feedback. Many thanks - Student Roost
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