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Review summary

Created with AI, based on recent reviews

Considering 3,275 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the pricing of products, finding them to be reasonable and offering good value for money. Many also highlight the quality of the items received, often noting that they meet or exceed expectations. Reviewers appreciate the ease of ordering and the variety of products available. However, some people were dissatisfied with aspects of the delivery service, citing issues with charges, damaged parcels, or incorrect items. There are also mixed opinions regarding product descriptions and the overall quality of some items, with a few customers reporting receiving faulty or ill-fitting goods.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery times,... See more

Product

Customers had ambiguous experiences with product quality and condition. While some reviewers praise the... See more

Order

Clients share ambiguous opinions on order. Many reviewers praise the easy ordering process, fast delivery,... See more

Price

Users describe positive interactions with price, frequently highlighting reasonable, affordable, and even... See more

Quality

Consumers generally express satisfaction with the quality of products, often describing items as excellent,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought the Linea Oxford 3 seater swing seat on sage green, self assembly. Ordering was extremely easy and delivery was prompt. I’d recommend 2 people to assembly, purely to allow for 1 person to... See more

Rated 3 out of 5 stars

Item was described wrongly as two piece swimsuit on the website, whereas in reality it was only a tankini top which was received. When I went to customer services to complain did get my money refunded... See more

Rated 5 out of 5 stars

I easily found what I wanted on the website at a reasonable price. Good that they give many options of delivery, I chose DPD next day, package arrived around 3:30 next day, so all good. The shoe b... See more

Rated 5 out of 5 stars

Needed some reasonably priced jeans as on a weight loss journey and didn’t want to spend masses in between sizes. Very pleasantly surprised at the quality of these jeans they are as good as much more... See more


Company details

  1. #19 of 21 best companies in Department store
  2. #85 of 87 best companies in Bedding Shop
  3. #88 of 92 best companies in Kitchenware Shop
  4. #183 of 196 best companies in Electronics store
  5. #223 of 229 best companies in Homewares Shop
  6. #225 of 257 best companies in Ladies' clothes shop

About Studio

Written by the company

Studio Shop womens Shop mens Shop kids Shop home & garden Shop electricals Shop toys Shop gifts & jewellery Shop health & beauty Shop personalised Shop everything else Download app Contact us

Who are we?

We are Studio, and we do WOW!

From the day we started back in 1962, we've been on a mission to bring you amazing quality and value. We may have begun as a humble mail-order Christmas catalogue company, but fast forward 50 or so years and we're now one of the biggest online retailers in the UK.

We love delivering you the best bargains. From big brand fashion to homewares, garden, electricals, gifts and more, our product range is still growing and growing. We also offer flexible payment options to make savvy shopping even more simple.


Contact info

3.7

Average

TrustScore 3.5 out of 5

117K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 2 out of 5 stars

Rip off delivery and return charges!

Not only do you charge 4.99 for delivery you also now make me pay another 4.99 to return any purchases and it has to be paid and cannot be added to account.
Was never like this so im afraid I won't be shopping with you again and closing my account soon!
Also delivery drivers or warehouse on the rob as my parcel was slashed open (retaped with brown tape) and a pair of sunglasses were missing!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Smooth purchase from website to delivery.

I easily found what I wanted on the website at a reasonable price. Good that they give many options of delivery, I chose DPD next day, package arrived around 3:30 next day, so all good.

The shoe boxes are only wrapped in a grey plastic bag, so they do take a battering in transit. not a problem for me the trainers were ok but if you were gifting them, this may not be the best way to purchase.

30 April 2026
Unprompted review
Rated 2 out of 5 stars

I ordered two sweatshirts for myself in…

I ordered two sweatshirts for myself in size 12; when they arrived they were huge (about size 18). One of them was gents sweater which wasn’t what I ordered.. Didn’t try them as knew they wouldn’t fit. Bit disappointed

24 April 2026
Unprompted review
Rated 1 out of 5 stars

I have had trouble with a lot of my…

I have had trouble with a lot of my orders. Not coming and not being able to re order with free postage when the item came back in stock. Just put a code in for free next day delivery and it ignored ot and chsrged me for standard delivery so now i am not going to receive items which were for a birthday present today ! Also a present arrived with the box ripped and no offer of any exchange or return

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Gold Star for Makhosi!!!

Studio agent (Makhosi) was fantastic! So understanding and very helpful. My order was damaged by the courier and returned to Studio. Makhosi offered me a full refund or a replacement order. I selected the replacement order and it seems my goods are already on their way to me. Thankyou Makhosi!!!

26 April 2026
Unprompted review
Rated 1 out of 5 stars

Purchase the Studio Bali Rattan Corner…

Purchase the Studio Bali Rattan Corner Sofa Set in April, this was advertised as being previously priced at £499 reduced to £149 to be honest it's not great at £149 and certainly not worth £499 I think that it was false advertising. Then the extortionate delivery charge of £50 I think is a rip off, advertised as a two person delivery, I watched the delivery, one person put the item on to the tail lift of the vehicle the other person took it from to tail lift of the vehicle and placed it on the trolley one person could have done this, I have worked in the delivery multi drop industry. £50 delivery was way over priced. I definitely would not recommend. I would of sent this back if it wasn't for having to fund the cost of returning this item.

1 April 2026
Unprompted review

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