Study Active Reviews 823

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as exceptional, with many people appreciating the clear and easy-to-understand study materials and online platform. Reviewers are particularly impressed with the quick response times from customer service and the overall efficiency of the service provided. However, some people were dissatisfied with the quality of support, mentioning issues with communication, slow updates, and conflicting information. A few other people also felt that the online platform was glitchy and that the voice on the training courses was monotonous, making it difficult to absorb information.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness and... See more

User experience

People report positive experiences with user experience. Many customers praise the smooth and well-explained... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the supportive and... See more

Service

Customers had positive experiences with service, often highlighting the clear explanations and supportive... See more

Response time

Clients share positive opinions on response times, with many praising the quick, clear, and genuinely helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really good experience during my in person assessment. All went smoothly, whole process explained before we started which helped to put me (and my client) at ease. The gym was on the smaller side bu... See more

Company replied

Rated 5 out of 5 stars

Study active have been incredible in helping me get my level 2 & level 3 qualifications. They have been supportive throughout the whole process and have helped me when I have needed it to make it... See more

Company replied

Rated 5 out of 5 stars

Exam completed for level 2 Gym Instructor. After a round trip of 15 hrs to get down to Welwyn Gardens from Scotland were I was met by Colin one of your study active assessors.A Very polite gentlema... See more

Company replied

Rated 5 out of 5 stars

I have had a great experience with the Level 2 gym instructor course. Study material was really clear and useful, I really liked the videos that supplement the work. Charlie was fantastic during my... See more

Company replied


Company details

  1. #45 of 230 best companies in Fitness and nutrition
  2. #32 of 96 best companies in Career and Education Provider
  3. #29 of 78 best companies in Education Centre
  4. #41 of 126 best companies in Educational institution
  5. #4 of 11 best companies in Fitness centre
  6. #5 of 13 best companies in Personal Trainer

Written by the company

Study Active is one of the UK’s leading and most established providers of Personal Trainer qualifications. Study Active is an Active IQ approved centre delivering CIMSPA endorsed and Ofqual regulated Gym Instructor & Personal Trainer courses, delivered by online and blended learning. Rated “Outstanding” by CIMSPA and “Highly Recommended” by ukactive, Study Active prides itself for delivering exceptional course quality, cutting edge innovation, and excellent customer service. In addition to Personal Trainer courses, we also offer the prestigious RSPH Level 4 Award in Nutrition as well as a range of other professional development courses. We also pride ourselves on the careers support that we provide our graduates due to our substantial links with nationwide Gyms and Personal Trainer companies. Our holistic approach makes us a very popular choice for anyone wanting to enter and progress in the fitness sector.


Contact info

4.8

Excellent

TrustScore 5 out of 5

823 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Good online qual. experience

Online learning was interesting and easy to follow. Tutors always responded very promptly and helpfully and were available to support with a phonecall if needed. Communication around assessment was timely so I was never kept waiting for a result. Huge thanks for accommodating practical exams over Easter, which really helps those of us working a 9-5 in the week. My practical assessor was Colin and he made the whole thing stress-free and gave helpful advice. Thanks!

31 March 2024
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Reply from Study Active

Thank you for your 5* review, we are so glad that you felt supported throughout your time with us. We wish you all the best with your next steps! Kind Regards, Study Active

Rated 5 out of 5 stars

Brilliant!!!

The feedback that I got from my evaluator was genuinely helpful, the atmosphere was supportive and I’m happy how smoothly it went.

1 April 2024
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Reply from Study Active

Thank you for your lovely review and congratulations on completing your assessment we are delighted that it went smoothly for you too! Kind Regards, Study Active

Rated 5 out of 5 stars

Doorway to New Career Paths!

I’m so happy I chose Study Active as my educational provider in completing my Level 2 Personal Trainer Certification. The experience was wonderful! I felt so supported the whole way and was given multiple learning tools that I could use in order to complete the tasks required. Shout out to the team at Study Active for being so incredibly understanding and patient with me, and for always being there, just a phone call/email away, ready to help! I completed this certification entirely online from Kuwait. I plan to use this certification by integrating it into my career as a Clinical Psychologist and helping patients achieve their fitness goals. This program is one I’ve already recommended to family and friends and will continue to do so with likeminded people. Thanks again for everything! I can’t wait to do Level 3.

26 March 2024
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Reply from Study Active

Thank you for your kind review we are so glad that we could help support you through your course. Good luck with the level 3 we hope to see you back soon! Kind Regards, Study Active

Rated 5 out of 5 stars

Great experience with level 2 instructor

Tutor lovely Kelly Ann was very supportive giving great feedback on coursework
Practical assessment I recommend going down to the centre
Colin welcome us and explained the assessment and what was expected. He was great and tried to calm me down . We did the first part of the assessment which he gave brilliant feedback help me with the seconds part of the assessment
Colin is very knowledgeable and will take on board his feedback
I can wait do my level 3
Would recommend study active 👍😊

25 March 2024
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Reply from Study Active

Thank you for your 5* review! We are delighted that you enjoyed your course and assessment and wish you all best in your level 3! Kind Regards, Study Active

Rated 5 out of 5 stars

Level 2 gym instructor exam

My examiner Colin was very friendly and welcoming to both me and my friend who was my client for the assessment. He gave a lot of helpful advice to me for what I can improve on in the future. Overall it was a good positive experience for some like an exam which is always nerve racking.

23 March 2024
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Reply from Study Active

Thank you for your lovely review of the course and experience with our assessor Colin, we will pass on your kind feedback, we hope to see you back for your level 3 soon ! Kind Regards, Study Active

Rated 5 out of 5 stars

Great experience

The team provided great support, and excellent feedback throughout my time studying for L2 and L3. The resources provided were second to non, and made it easier to complete the modules. When it came to the practical assessments, I did both L2 and L3 with Colin, who was great both times. He provided lots of information beforehand, and gave me good feedback after both assessments.

25 March 2024
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Reply from Study Active

Thank you for your 5* review. We are so glad you enjoyed your course and practical assessments. Good luck with your next personal training venture! Kind Regards, Study Active

Rated 5 out of 5 stars

An excellent experience with Study Active

An excellent experience with Study Active.

All videos and the coursework are great. The videos give clear advice/instruction and are very informative.

The course work provides all the tools needed for you to pass your Gym Instructor 2 and Personal Trainer 3 courses.

Although I did not need to contact the team very often they were always on hand to listen and give guidance where necessary.

In respect of the practical assessments these were made both enjoyable and informative by the senior assessor Chris Walsh. Chris is extremely friendly and puts you at ease the moment you meet. His overall knowledge is exceptional.

If you’re considering becoming a gym instructor or PT I would highly recommend both Study Active and Chris Walsh.

23 March 2024
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Reply from Study Active

Thank you for your amazing review! We are delighted that you enjoyed both the course and practical assessments we wish you the best of luck in your personal training career! Kind Regards, Study Active

Rated 5 out of 5 stars

I have just finished my level 2 gym…

I have just finished my level 2 gym instructor qualification, on to level 3 next, I highly recommend Study active as a qualification, the staff are super helpful and I love the flexibility of the course since I work full time I can fit in studying around my work.
I had such a good day meeting Chris Walsh and completing my practical assessment. His enthusiasm and knowledge of exercise made my assessment feel exciting and I learned a lot from it. Looking forward to my level 3 now :-)

22 March 2024
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Reply from Study Active

Thank you so much for your review we are glad you enjoyed your course and wish you all the best for your level 3, keep up the hard work! Kind Regards, Study Active

Rated 5 out of 5 stars

Very easy to book

Very easy to book and didn't have to enter any codes for the discounted price.

22 March 2024
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Reply from Study Active

Thank you for your review we are delighted that you found the booking process easy to use, good luck with your course! Kind Regards, Study Active

Rated 5 out of 5 stars

Knowledgeable and experienced

The assessor(colin) was really knowledgeable and provided complete clarity about each part of the exam.

19 March 2024
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Reply from Study Active

Thank you for your review. We wish you all the best in your personal training journey! Kind regards, Study Active

Rated 5 out of 5 stars

Level 2 Instructor Course

Highly recommend Study Active if you're looking to get into fitness instructing. You are supplied with all info you could need and have tutors on hand to help with any questions you need help with. Also definitely recommend taking the practical assessment in person, I was assessed and welcomed in by Colin and was immediately put at ease as he talked me through what the day would entail and gave me very good feedback when I needed it, it made the process so much more relaxed when I was initially nervous at first. Looking forward to completing my level 3 👍

19 March 2024
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Reply from Study Active

Thank you so much for your review! We are glad you were provided with everything you needed and look forward to seeing you again soon for L3! Kind regards, Study Active

Rated 5 out of 5 stars

L2 gym instructor qualification

Just finished my L2 gym instructor course and would definitely recommend StudyActive. Very impressed with the course materials, coursework feedback and quick response to my queries.

Highlight was the practical assessment at the gym with assessor Chris - he was superb! I was so nervous beforehand but he put me at ease immediately and now realise there was no need to worry - thank you so much!

Looking forward to beginning L3 soon!

14 March 2024
Unprompted review
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Reply from Study Active

Thank you for your 5* review! We are glad you enjoyed the course and we hope to see you back for L3! Kind regards, Study Active

Rated 5 out of 5 stars

Very professional and supportive

The tutors at Study Active were very supportive and responsive throughout my Level 3 PT qualification period, although I did miss meeting them in person as my qualification route was mostly remote learning. The highlight of my training was in fact my final face to face assessment day where Chris Walsh, senior assessor, put a lot of energy and insight into testing my knowledge and sharing his own in a very professional way.

12 March 2024
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Reply from Study Active

Thank you for your lovely review. We are delighted that you enjoyed your assessment day and wish you all the best with your personal training journey! Kind regards, Study Active

Rated 5 out of 5 stars

Gym Instructor lvl2 course experience

If you have decided to qualify as a fitness trainer based on your own speed in completing your studies, then I can highly recommend the Study Active company. You will have access to all the necessary training materials in an online format, clear and concise instructions for completion and support from the team. At the very last stage of the practical assessment I would recommend booking a slot with one of the accessors, although a video option is also available. However, based on my own experience I would do just that.
I would particularly like to mention Chris Walsh, he was very friendly but also objective in the assessment, I found his advice to be very helpful and so I think this is the best experience you can have.

9 March 2024
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Reply from Study Active

Thank you for your kind review, we are so glad that you enjoyed the process with us especially the practical assessment and wish you all the best in the future! Kind Regards, Study Active

Rated 5 out of 5 stars

Study Active Level 2 & 3 Course

After a bit research on Personal Trainer courses, I opted for Study Active. I contacted them before I paid for the course as I wanted a little bit more info and also to see if they were easy to contact. Turns out they were straight forward to get in touch with and answered all my questions.

As for the course, I opted for both Level 2 & 3 certifications. I paid for it, they got in touch and sent all the relevant information over to get started. The instructions are well outlined and the learning materials are very informative. There were occasions when I needed assistance and had to reach out for help. The team were easy to get in touch with, if I couldn’t get in touch when I phoned, I’d leave a message and they would call back within an hour or two. If I emailed them, they always replied on that same day. I found them super friendly and always helpful.

Coursework finished, time for practical exams. Travelling from Scotland was easy, a flight to Luton and a quick taxi to Welwyn. You can record your practical exams and email them over but I wanted to be in person. I ended up with Chris Walsh as my assessor for my both Level 2 & 3, he was spot on. I was a bit nervous first time but found him really encouraging, he put me at ease. Second time around we had a laugh, he was professional but there was no stress whatsoever.

All in all, I’d highly recommend Study Active for anyone looking to get started in the fitness industry!

Thanks again, you guys rock!

9 March 2024
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Reply from Study Active

Thank you for your amazing 5* review, we are delighted that you felt supported through each step of the process and massive congratulations on your new qualifications. Best of luck in the future! Kind Regards, Study Active

Rated 5 out of 5 stars

i cannot give enough praise to study…

i cannot give enough praise to study active, i was going back to learning after 30 years so i felt a bit anxious about that, let alone if i could do the course or not. But they give you the confidence and guide you through each step just brilliant. Thank you x

2 February 2024
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Reply from Study Active

Thank you so much for your lovely review! We are so glad we helped you with your confidence and we wish you luck with your new qualification! Kind Regards, Study Active

Rated 5 out of 5 stars

I had an amazing experience studying my…

I had an amazing experience studying my level 2 gym instructor and level 3 personal training course. The fact that I was able to do every aspect of the course totally online at my own pace was extremely helpful. If I ever had any questions or queries about any aspect of the course I didnt understand, members from the study active team helped me straight away. I highly recommend doing your training with study active.

1 March 2024
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Reply from Study Active

Thank you so much for your amazing review and congratulations on your new qualifications! We are delighted that you had a great experience with us and we wish you all the best in any further training you may do! Kind Regards, Study Active

Rated 5 out of 5 stars

Very quick and easy to set up

Very quick and easy to set up. Straight forward and if there were any issue, I knew where I needed go for support.

23 February 2024
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Reply from Study Active

Thank you for your 5* review we hope you enjoyed studying with us and we wish you all the best for the future! Kind Regards, Study Active

Rated 5 out of 5 stars

Great support throughout

I studied my Level 2&3 Qualification, the course content was excellent for both. I always got prompt replies to queries and support with anything I needed help with. I particularly enjoyed my L3 practical assessment with Chris Walsh, as I was made to feel relaxed and well supported, and I was given really useful and constructive feedback that I can take forward to use with my clients.

17 February 2024
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Reply from Study Active

Congratulations on your new qualifications! Thank you for your lovely review, we are delighted that you particularly enjoyed your practical assessment with us too. We wish you all the best in your personal training career! Kind regards, Study Active

Rated 5 out of 5 stars

I can’t recommend enough!

I completed my L2 Gym Instructor and L3 Personal Trainer qualifications through Study Active and I would highly recommend them. Both final practical exams were assessed by Chris Walsh. He was absolutely brilliant. Put me at ease immediately and took the nerves away. I would recommend Study Active to anyone wanting to qualify in this field.

24 February 2024
Unprompted review
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Reply from Study Active

Thank you for your wonderful review and massive congratulations on passing your assessments, we are delighted by your recommendation and wish you all the best in your personal training career! Kind regards, Study Active

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