TRAINFITNESS Reviews 640

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their incredible teaching, support, and engaging approach, making the learning process enjoyable and confidence-building. The user experience is frequently highlighted as excellent, with many appreciating the well-structured, easy-to-understand, and flexible online learning materials and in-person sessions. People also commend the exceptional customer service, noting the quick responses and readily available guidance from the support team and tutors. The overall service and quality of the course content are described as comprehensive, insightful, and packed with valuable knowledge that is easy to follow. However, some customers mentioned occasional administrative issues and suggested that the process for accessing exams could be improved. A few other people also felt that the six-month completion period for the at-home study option was too short, especially for those with full-time jobs or family responsibilities. Conversely, a small portion of people felt the company was unsupportive and not pro-student, particularly regarding the distance learning option.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the brilliant and engaging nature... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the support teams for being... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the quality of... See more

Quality

People report positive experiences with quality, consistently praising the excellent learning materials,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely LOVED my experience with train fitness. I completed the two week in person course and it’s the best decision I’ve made in a long time. The training is thorough, engaging, and confidence b... See more

Rated 5 out of 5 stars

I attended a practical prep e class with Rob last evening that was really helpful.Rob explained everything we need to do clearly.He is very supportive and answered any of our queries.I would recommend... See more

Rated 5 out of 5 stars

I have just completed the L2 Gym instructor course with the in-person weekend sessions. The online learning is very comprehensive. Dives deep into the science and covers everything you need to know t... See more

Rated 5 out of 5 stars

Signed up for the Nutrition specialised Master Diploma after checking among a ton of other companies. Very pleased with my selection of TrainFitness for their distance study course. Brilliant struc... See more


Company details

  1. Fitness and nutrition
  2. Vocational school

Written by the company

We provide a wide variety of fitness courses from personal training qualifications and fitness instructor courses to group exercises course and additional CPD courses for fitness professionals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

640 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Fantastic experience with TrainFitness and an amazing tutor!

I am just about to complete my GI and PT course, and I can't fault TrainFitness on anything. They are incredibly supportive and helpful. Even when I changed my study option, they continued to be fair and accommodating. I would recommend everyone to go for the fast-track virtual-live clinics. It was a brilliant experience! The course content is so easy to follow and highly comprehensive (even for me, as English isn't my first language). Special mention to my tutor, Katie, whose outstanding support made a massive difference during the clinics. She made the days so easy to follow—she is a real motivator, incredibly helpful, and her knowledge is second to none. She also turned absolutely everything into a positive experience, which I find to be a great personal quality. I just can't wait to progress to the Master level with TrainFitness!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Just completed my Level 2 & 3…

Just completed my Level 2 & 3 intensive.

Ben was the most incredible instructor who made my 2 weeks nothing but enjoyable and so much fun. Everything was made so clear by him and I felt nothing but support throughout my 2 weeks at Buzz Gym. I would highly recommend this course to anyone looking to get their PT Qualification. Thank you Ben and the rest of the gang x

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I recently completed my Personal Training course with TrainFitness, and I honestly cannot recommend them enough.
The course was well structured, and I particularly liked the flexibility of completing the theory online from home before attending the practical sessions in person. The in-person element was a great experience, as it gave me the opportunity to meet other people on the course as well as the Train Fitness team, all of whom were friendly, welcoming, and supportive.
A special shout-out has to go to Ben, he was absolutely amazing throughout the course and played a huge part in helping me succeed. He was always approachable, knowledgeable, and willing to offer guidance whenever I needed it. Ben created a safe, supportive learning environment that made me feel comfortable asking questions and developing my confidence.
Thank you to Ben and the entire Train Fitness team for such a positive experience. I would highly recommend Train Fitness to anyone considering a fitness qualification.

19 June 2026
Unprompted review
Rated 4 out of 5 stars

I just passed the ‘Level 3 Exercise…

I just passed the ‘Level 3 Exercise Referral’ course and for my job role within the fitness industry as a Wellbeing instructor this is huge! I didn’t realise how many customers/clients I’ve already come across and worked with who fit the criteria and match the conditions that are discussed within this course. The course was very useful and insightful. Definitely going to use this in my day-to-day duties. The only reason that I haven’t rated this as a five star is because the website has itself could be improved such as once you’ve completed a section of the online learning you have to wait a while for it to load to progress you onto the next section and sometimes (in my case) have to close the entire website and re open and log back in to continue. Overall great experience and great learner success team it’s worth doing the course!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Support and High-Quality Training

I completed my Level 2 Gym Instructor and Level 3 Personal Training qualifications with Train Fitness in December 2025 and have since continued my learning through additional courses with them.

I would highly recommend Train Fitness to anyone considering a career in the fitness industry. The course content is comprehensive, well-structured and easy to follow, allowing me to study alongside a full-time job and other commitments. The online learning platform is straightforward to use, and the flexibility of the course means I can learn at my own pace while still receiving excellent support when needed.

A special mention goes to Rob, who was my tutor and assessor throughout my qualifications and continues to support me on further courses. His knowledge, professionalism and encouragement have been invaluable and he provides clear, constructive feedback. Rob has a great ability to explain concepts in a practical, easy-to-understand way, which helped build both my knowledge and confidence.

Completing these qualifications has given me a solid foundation in fitness and personal training, and I'm pleased to be continuing my professional development through further study with Train Fitness. The quality of the learning materials, support and tutoring has been consistently excellent.

Thank you to Rob and the Train Fitness team for making the learning experience both enjoyable and rewarding. I would not hesitate to recommend Train Fitness to anyone looking for a high-quality fitness qualification provider.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

My go-to training provider

I've taken several courses with Train Fitness over the years--and courses with other fitness training providers. Train Fitness has become my go-to for all courses leading to professional and career development. The quality of the content and the support they offer learners exceeds anything I've experienced. I'd highly recommend Train Fitness for any of your fitness professional education.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Level 3 Personal Training with Ben

I did my Level 3 Personal Training course earlier this year, with Ben.

He is an amazing instructor, super helpful, knowledgeable and supportive and makes the sessions very fun. I did the in-person course and really didn't want the week to end. I have signed up for more courses with TrainFitness and look forward to completing them too!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Rob is the best!

Really enjoyed doing my Level 2 Gym Instructor course. It was easy to follow but still went into enough detail to teach me a lot. Rob was a great tutor, really friendly and understanding, and always happy to help. I liked the way he taught and used demonstrations and hand gestures to explain things because it made everything easier to understand and kept the lessons engaging. I’d definitely recommend it to anyone looking to get into fitness.

24 May 2026
Unprompted review
Rated 4 out of 5 stars

The Train Fitness Experience

Train fitness provide comprehensive learning materials covering a broad range of essential and advanced topics on Gym Instruction and Personal Training.

The virtual group classes I participated in were particularly enriching, providing an engaging and interactive learning format for students to learn remotely.

My tutor, Rob, has also been ready to help with any queries I have had during the courses and is willing to provide astute guidance when needed.

The Learner Access Programme manuals are quite extensive, and sometimes through some barriers of misunderstanding in my way, but the Customer Support team has been very understanding and helpful in doing their best to address any concerns or difficulties.

I am very near to finishing my course, and look am looking forward to a future in fitness!

31 May 2026
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of working with Rob…


I had the pleasure of working with Rob Barraclough during my Gym Instructor and Level 3 Personal Trainer qualifications with Train Fitness back in 2020, and more recently during my exercise and nutrition for menopause professional discussion assessment.

Although I didn’t have regular one-to-one contact throughout the courses, every interaction I had with Rob was positive, professional, and supportive. He was approachable, knowledgeable, and created a relaxed environment during my professional discussion, which helped me feel at ease and able to perform to the best of my ability.

Rob demonstrated a high level of expertise and was able to explain concepts clearly while maintaining a professional and encouraging approach. His feedback was constructive and fair, and it was evident that he genuinely wanted learners to succeed.

Train Fitness has provided me with valuable qualifications that have helped me develop as a fitness professional, and Rob played an important part in that journey.

Thank you for your support and professionalism throughout my learning experience.

⭐⭐⭐⭐⭐

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Rob is a superstar!

I have just completed the L2 Gym instructor course with the in-person weekend sessions.
The online learning is very comprehensive. Dives deep into the science and covers everything you need to know to have a successful career in fitness. The in person sessions were excellent. My tutor Rob is an excellent teacher and definitely taught me everything I need to be a confident fitness trainer. He is very personable and extremely knowledgeable- without him I don’t think I would have flourished. He is truly one of the stars at Train Fitness. Would highly recommend this course to anyone wanting to break into the fitness industry. Worth every penny!

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Great!

This was a great experience! The help desk was quick to respond and provide excellent assistance when needed!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

A fab learning experience!

I've just finished (and passed!) my Level 2 Gym Instructor Qualification with Train Fitness after being recommended this company by a few colleagues.

No wonder it comes so highly recommended! Even as a distance learner I felt taken care of - the course material is thorough, insightful, up-to-date and logical to follow. The example videos were so helpful as I was studying part-time from home - but the most important thing for me, was the ability to pick up the phone and chat to the Learner Success Team. Both Ben and Katie helped me numerous times and gave such lovely words of encouragement, even when I had worries/was nervous about completing my practical assesment!

Even though I was completing this course away from a physical environment, I still felt like I was getting a world-class education, and that the tutors really wanted me to succeed. Thanks Train Fitness team - can't wait to see where this journey takes me! :)

13 May 2026
Unprompted review
Rated 5 out of 5 stars

My Personal experience with…

My Personal experience with TRAINFITNESS has been second to none. The course challenged me, enriched my knowledge and built my confidence in my own abilities. At times I was out of my comfort zone, questioning how to study, work and be a full time single mum.
The support I received from Ben (my tutor) was outstanding!! He reassured, encouraging, coached and made me feel at ease. Knowing I had a tutor on the end of a message or a call really helped my journey to achieving my goal to become a personal trainer. Im now keen to sign up to more courses with TRAINFITNESS, I just wish I had signed up years ago!!!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

I completed my Advanced Stretching…

I completed my Advanced Stretching Practical virtually with Rob, and the experience worked far better than I expected. He made the online format genuinely effective and accessible, drawing on years of practical experience and insight that go well beyond what you find in textbooks.

The session was also made more engaging by the other participants, which helped create a strong group dynamic throughout the day. I had originally signed up for an in-gym assessment, which wasn’t possible at the time, but the virtual delivery exceeded my expectations and proved to be just as effective.

1 May 2026
Unprompted review

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