Study Active Reviews 823

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as exceptional, with many people appreciating the clear and easy-to-understand study materials and online platform. Reviewers are particularly impressed with the quick response times from customer service and the overall efficiency of the service provided. However, some people were dissatisfied with the quality of support, mentioning issues with communication, slow updates, and conflicting information. A few other people also felt that the online platform was glitchy and that the voice on the training courses was monotonous, making it difficult to absorb information.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness and... See more

User experience

People report positive experiences with user experience. Many customers praise the smooth and well-explained... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the supportive and... See more

Service

Customers had positive experiences with service, often highlighting the clear explanations and supportive... See more

Response time

Clients share positive opinions on response times, with many praising the quick, clear, and genuinely helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really good experience during my in person assessment. All went smoothly, whole process explained before we started which helped to put me (and my client) at ease. The gym was on the smaller side bu... See more

Company replied

Rated 5 out of 5 stars

Study active have been incredible in helping me get my level 2 & level 3 qualifications. They have been supportive throughout the whole process and have helped me when I have needed it to make it... See more

Company replied

Rated 5 out of 5 stars

Exam completed for level 2 Gym Instructor. After a round trip of 15 hrs to get down to Welwyn Gardens from Scotland were I was met by Colin one of your study active assessors.A Very polite gentlema... See more

Company replied

Rated 5 out of 5 stars

I have had a great experience with the Level 2 gym instructor course. Study material was really clear and useful, I really liked the videos that supplement the work. Charlie was fantastic during my... See more

Company replied


Company details

  1. #45 of 230 best companies in Fitness and nutrition
  2. #32 of 96 best companies in Career and Education Provider
  3. #29 of 78 best companies in Education Centre
  4. #41 of 126 best companies in Educational institution
  5. #4 of 11 best companies in Fitness centre
  6. #5 of 13 best companies in Personal Trainer

Written by the company

Study Active is one of the UK’s leading and most established providers of Personal Trainer qualifications. Study Active is an Active IQ approved centre delivering CIMSPA endorsed and Ofqual regulated Gym Instructor & Personal Trainer courses, delivered by online and blended learning. Rated “Outstanding” by CIMSPA and “Highly Recommended” by ukactive, Study Active prides itself for delivering exceptional course quality, cutting edge innovation, and excellent customer service. In addition to Personal Trainer courses, we also offer the prestigious RSPH Level 4 Award in Nutrition as well as a range of other professional development courses. We also pride ourselves on the careers support that we provide our graduates due to our substantial links with nationwide Gyms and Personal Trainer companies. Our holistic approach makes us a very popular choice for anyone wanting to enter and progress in the fitness sector.


Contact info

4.8

Excellent

TrustScore 5 out of 5

823 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

RPL L3 Diploma in Personal Training

A very well structured and educational course, highly detailed for expanding your knowledge of becoming a professional Personal Trainer. I had a great tutor (Kelly) to help support me through the course which made the experience a lot more comfortable. I would recommend the course to anyone wishing to develop their knowledge about Fitness and Personal Training.

9 October 2024
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Reply from Study Active

Thank you for your review and we are pleased you enjoyed your studies and felt supported by the tutor team. We wish you all the best as you move forwards in the fitness industry.

Kind regards

Study Active

Rated 1 out of 5 stars

I left the course halfway

I left the course halfway, I feel content is all over the place, instructions were unclear, there is an online part which seemed to go smoothly but then a word document with bits and bobs all over that made it impossible to follow at least in my experience, money wasted

11 December 2023
Unprompted review
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Reply from Study Active

Dear Luna, Thank you for your review.

The coursework documents are provided by our awarding organisation Active IQ. Study Active offer tutor support and guidance to our learners via phone, email and Teams or Zoom. If you are able to reach out to the tutor team at support@studyactive.co.uk and we can arrange a tutor call to guide you with your course.

Kind regards, Study Active

Rated 5 out of 5 stars

Excellent tutors and support.

My experience with Study Active has been great. I have been able to work towards my qualifications whilst working a part time job. Having that flexibility has enabled me to achieve my goals.
I would definitely recommend Study Active to expand your field of knowledge in whatever avenue you decide to go down.

18 September 2024
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Reply from Study Active

Thank you for your great review! We are glad you were able to manage your qualifications alongside your job best of luck with your next venture! Kind regards, Study Active

Rated 5 out of 5 stars

The Tutors are out of this world

The tutors would always be there to reply within minutes, the learning content is so in depth I would 100% recommend anyone who is considering a PT course Study Active will always be my number 1 answer. Another bonus is the tutors talk to you in such depth.

17 September 2024
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Reply from Study Active

Thank you for your kind review and recommendation! Good luck with whatever comes next for you. Kind regards, Study Active

Rated 5 out of 5 stars

I had a great experience with Study…

I had a great experience with Study Active, my tutor Kelly was patient and helpful, especially when I had a major wobble at the start of the course and panicked about remembering all the info. The assessor Chris was brilliant as well, I was very nervous but he put me at ease and I enjoyed both Level 2 and Level 3 assessments. I thoroughly recommend Study Active!

12 September 2024
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Reply from Study Active

Thank you for your 5* review! We are delighted you enjoyed both your L2 and L3 courses - best of wishes with whatever comes next! Kind regards, Study Active

Rated 5 out of 5 stars

Finally finished My level 2 …

Finally finished My level 2 and I can’t thank the team enough. Kelly and the rest of her team have been nothing but exceptional helping me out at all hours of the day. Providing constant support.

And Chris made the practical a breath of fresh air when it comes to exams. Providing constant motivation and advice for future training, his knowledge is incredible. Can’t wait to start my level 3!!

5 September 2024
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Reply from Study Active

Thank you for your exceptional review and words about our amazing team! Congratulations on the level 2 and wishing you all the best with your level 3! Kind regards, Study Active

Rated 5 out of 5 stars

Amazing support from the study active…

Amazing support from the study active team, and Natalie was brilliant !
Huge thanks

6 September 2024
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Reply from Study Active

Thank you for your lovely review. We wish you all the best in the next stage of your fitness journey! Kind regards, Study Active

Rated 5 out of 5 stars

Amazing

I have now done 2 assessments (L2 and L3) with Chris Walsh and he has provided excellent service both times!! He created a lovely calm and comforting atmosphere and gave extremely useful feedback. The courses and services provided by Study Active is genuinely incredible I really recommend them!

5 September 2024
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Reply from Study Active

Thank you for your 5* review and kind words about our instructor we will be sure to pass them on! We are happy to have provided you with such great service and hope that you consider us for any future courses if you choose to go this way! Kind regards, Study Active

Rated 5 out of 5 stars

I really enjoyed my fitness instructor…

I really enjoyed my fitness instructor course. It was engaging, informative, and provided me with valuable skills and knowledge.

2 September 2024
Unprompted review
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Reply from Study Active

Thank you for your amazing review! We are so glad to hear you enjoyed your course we hope its equipped you ready for whatever comes next. Wishing you all the best! Kind regards, Study Active

Rated 5 out of 5 stars

Great knowledge and no hard sell!

I had a list of questions that I was planning to ask, but Elise who handled my phonecall, did an amazing job of explaining the course without these prompts. She was knowledgeable and genuine.

2 September 2024
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Reply from Study Active

Thank you for your kind review. We are delighted that Elise helped you on your journey and we appreciate the lovely feedback. Wishing you all the best with the rest of your couse! Kind regards, Study Active

Rated 5 out of 5 stars

I had a fantastic experience with the…

I had a fantastic experience with the Study Active team. They were always easy to reach out to, and I consistently received helpful and detailed answers whenever I had questions about the coursework or encountered any issues. A special mention to Colin, my assessor for both my Level 2 and Level 3 practicals—his support was invaluable, and I’m thrilled to have passed both. I greatly appreciate the entire Study Active team for their guidance and support throughout my journey!

20 August 2024
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Reply from Study Active

Thank you for your lovely review. We are so glad that you enjoyed your L2 and L3 courses with us we wish you all the best on the next part of your fitness journey! Kind regards, Study Active

Rated 1 out of 5 stars

Coursework is all over the place

Coursework is all over the place. Videos to make up for this, videos are also terrible, guy on video sounds like he's telling you off. Very low quality.

My reply to Study Active is that you are the ones providing the resources to your students. The resources are very clearly sub-par. Even the 'tutorial' videos feel amateur. It is your responsibility as a company. I've paid a thousand pounds, I'm not here to fix things for you or to bounce back and forth with your provider.

11 August 2024
Unprompted review
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Reply from Study Active

Thank you for writing a review however we do not recognise you as a student from the name you have provided so if you are a student of ours you may wish to email us via support@studyactive.co.uk so that we may identify you and respond.

With regards to coursework and resources, as an Active IQ centre, all of our resources are provided by Active IQ who are widely recognised as one of the UK's leading developers of student coursework and resources.

This being said, if you can email us as above we will gladly forward any feedback you have about the resources to Active IQ.

Kind regards
Study Active

Rated 5 out of 5 stars

good information

good information

7 August 2024
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Reply from Study Active

Thank you for your 5* review, we hope you enjoyed the course! Kind regards, Study Active

Rated 5 out of 5 stars

Really pleased to have chosen Study…

Really pleased to have chosen Study Active having already checked out several others. Price & content were both attractive features!!

31 July 2024
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Reply from Study Active

Thank you for your lovely review and for choosing us for your course! We wish you all the best. Kind regards, Study Active

Rated 5 out of 5 stars

Great courses and resources

Very easy to navigate and good value for money

29 April 2024
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Reply from Study Active

Thank you for your kind review we are so glad you found everything easy to use and was good value for money. Kind regards, Study Active

Rated 1 out of 5 stars

Crazy terms and conditions within this…

Crazy terms and conditions within this company. My previous employer paid for the level 3 exercise referral course however, upon leaving this company I have been billed for the course (which is understandable). But can no longer access online materials as the ‘contract’ is not with me. Therefore, I cannot gain the qualification I have essentially paid for. (Deductions over £700 through wages) Please avoid this company if you’re going through with an employer, absolute con artists.

1 August 2024
Unprompted review
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Reply from Study Active

Dear Anonymous

Thank you for your review.

Without you stating your name we have no way to identify you as a student, so replying to your review is a little tricky.

It seems from what you are writing that your previous employer has paid for a course for you and then deducted the money from your wages. This would be a matter between you and your previous employer.

An employer has the right to cancel a course that they have paid for, but this would be totally their decision, not ours. However, if this is the case, again, this is a matter between you and your previous employer. I strongly suggest that you resolve this matter with your previous employer directly.

In the meantime if you wish to disclose your name and discuss further please feel free to email us via support@studyactive.co.uk

Kind regards

Study Active

Rated 5 out of 5 stars

Level 2 Practical Assessment

I had my Level 2 Assessment yesterday, down in Welwyn Garden City. I was super nervous, naturally but Colin made me feel at ease. The company as a whole is amazing, but Colin was really great yesterday! He was very professional and very helpful throughout my assessment!

A guy in the gym approached me after my assessment and ask what I was doing. He was interested in doing a PT course, but didn’t know which company to go with. I told him, without a doubt, Study Active should be the one he goes for. They have been amazing throughout my qualification and I’m only excited for my Level 3 now! Thank you so much to the whole team at SA, I would recommend them to anyone!

27 July 2024
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Reply from Study Active

Thank you for your 5* review and your personal recommendation, we wish you all the best for your level 3 ahead! Kind regards, Study Active

Rated 5 out of 5 stars

Go for it!

I completed a Level2 Gym and Level 3 PT Course with Study Active. It took longer than planned due to Covid and being in full time work and having 3 family bereavements in 2 years. But they supported me throughout and gave me extra time where needed. I am a 47 year old Grandmother and enjoyed the course although parts were challenging, I felt equipped to add PT to my role as Fitness and Wellness coach. The hard work was worth it! The tutors and staff are super friendly and encouraging and the learning materials are thorough. I would definitely recommend. If I can do it anyone can!

25 July 2024
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Reply from Study Active

Thank you for your lovely review. Hard work really can result in anything you want it to be, congratulations on your pass and we wish you all the best in your coaching! Kind regards, Study Active

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