Consider the fact that they are busy with booking enquires for this period, a bit slow email response can be accepted. The Wechat customer service saves everything. He/she responds instantly and sol... See more
Company replied
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See what reviewers are saying
Kirby Street Residence is an amazing, well-located accommodation just a 2 minutes walk from the Station and bus stops. Not forgetting the variety of supermarkets and stores available. I had the best... See more
Company replied
Though the price is a bit expensive, the experience is worth it. Excellent security, the room is big, nice and clean. There is leaner who cleans hallway almost everyday. And it is near by train stat... See more
Company replied
Highly recommend Student Living Heights Residence! Purchasing the kitchen and bedding pack with the offer is a wise choice. A special shout-out to Onur for exceptional help with a room change—he's fan... See more
4.8
Excellent
63 reviews
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My son has requested his deposit be…
All now resolved in a professional manner.
14 November 2023
Unprompted review
Reply from Stuhomes
Hi Anthony,
We've conducted an internal investigation found that our team have responded to your son on the 13th November 2023 regarding this issue. Your son was sent information on how to retrieve their deposit from the Tenancy Deposit Scheme (TDS).
Our team will follow up with TDS however it's advised that your son also look back in his inbox to 13th November 2023 for any correspondence from us.
Many Thanks,
Stuhomes
Nice people and really warm welcome…
Nice people and really warm welcome from the stuff！
19 September 2023
Reply from Stuhomes
Thank you so much Jiayin for your lovely review!
Eric patiently answered my questions
Eric patiently answered my questions, and his friendliness made me feel relaxed and happy in this apartment
25 September 2023
Reply from Stuhomes
Thank you so much for your 5* review!
The friendly and accommodating staff as…
The friendly and accommodating staff as well as the services.
19 September 2023
Reply from Stuhomes
Dear Aprajita, Thank you for taking the time to leave us a 5* review! We're glad to hear you're enjoying your experience with Stuhomes
Reply from Stuhomes
Hi Sarit,
As mentioned in the email I have sent this morning, I've forwarded your query onto our operations team to better assist you with your query regarding the size of the bathroom.
If you have any further questions about this query, please feel free to email me at marketing@stuhomes.co.uk
Many Thanks,
Stuhomes
Positive experience
The location is amazing, booking experience was smooth. They did somewhat undersell the location though, since some details were missing or outdated, and lots of pics were missing.
19 September 2023
Reply from Stuhomes
Thank you for your positive review as well as your constructive feedback! We will take this on board and use it to improve our customer experience in future.
Many Thanks,
Stuhomes
Very smooth process
19 September 2023
Reply from Stuhomes
Hi Shagun, Thank you for your 5* review! We're glad you had a smooth booking process.
The email replies always take so long…
The email replies always take so long and they never reply until I send the email twice.
Also , I paid the instalments and deposit, but there was no room for me at all which I still do not have my room number when I arrived
20 September 2023
Reply from Stuhomes
Dear Kiu Wai,
We're really sorry you've had a less than perfect experience with us at Stuhomes. I'll have our team look into your booking as a priority and will look to get this resolved as soon as possible.
We apologise again.
Good area and nice place to live in.
Good area and nice place to live in.
14 September 2023
Unprompted review
Reply from Stuhomes
Thank you for your 5* review!
Reply from Stuhomes
Dear Jie,
We're really sorry you've had a less than perfect experience with stuhomes. We'd love to get any issues you may have resolved as soon as possible.
Please contact reception at Kirby Street or email us at marketing@stuhomes.co.uk and we'll work to resolve any issues you may have with your room.
Best Wishes,
Stuhomes
Exllent experience We greatly enjoyed our stay and warmly…
We greatly enjoyed our stay and warmly recommand Stuhomes, ideally situated in Central London. Very welcoming and helpful staff ! Thanks a lot !
21 August 2023
Unprompted review
Reply from Stuhomes
Hi Marielle, thank you so much for your 5 star review! We're glad you enjoyed your stay with us and cannot wait to welcome you again in future.
Reply from Stuhomes
Hi Vicky, thank you for your 5 star review. We're glad you enjoyed your stay with us
Excellent customer service
Consider the fact that they are busy with booking enquires for this period, a bit slow email response can be accepted. The Wechat customer service saves everything. He/she responds instantly and solves all my problem. Very patient and give clear explanation.
Tips: try using bank tranfer instead of that third party for payments, would avoid plenty of issues.
27 July 2023
Unprompted review
Reply from Stuhomes
Thanks for the five star review Steve and yes we are super busy at this time of year as we get so many enquiries, but we try our best to respond as quickly as we can:)
The accommodation is located in London
The accommodation is located in the centre of London and looked after well. Staff is amazing, very friendly, courteous, and always helpful in any situation, there is nothing missing. Staying here for almost a year was a great experience. I can recommend staying here.
19 June 2023
Unprompted review
Reply from Stuhomes
Sebastian, thank you so, so much for the lovely feedback.
Excellent experience
Though the price is a bit expensive, the experience is worth it.
Excellent security, the room is big, nice and clean. There is leaner who cleans hallway almost everyday. And it is near by train station, multiple bus stations, very convenient traffic.
Reception stuffs are nice as well, very responsible.
13 June 2023
Unprompted review
Reply from Stuhomes
Thanks for taking the time to give us your feedback.
I have moved to Stuhomes
I have moved to Stuhomes - Kirby Street in September 2022. This residence offers you everything you need to live and study in comfort. The staffs are very polite and very helpful. Well located and well maintained.
I have already renew my contract for another year.
Best regards,
Rayan EL Sidani
Room#211
25 September 2022
Reply from Stuhomes
Hi Rayan, thanks for the positive feedback. We really appreciate you taking the time to write the review.
Comfort
Well as a person who is living alone, it was good to have a double size bed. The table is big enough to place lots of things. The place is quiet enough at most of time because it is not next to some crowded zones. But it is still close to an underground station.
14 September 2022
Reply from Stuhomes
Jiahua, it is great to hear you have enjoyed living at our Kirby Street property and your point about it being quiet but still very central is what makes this location such a gem.
Wonderful experience
Wonderful experience! enjoy living here! Nice staff, amazing location, super convenient!
2 June 2023
Unprompted review
Reply from Stuhomes
Thanks so much for the kind words.
Best experience
A very pleasant living experience! The room is so nice and all staff are soooo friendly! 🥰
1 June 2023
Unprompted review
Reply from Stuhomes
We are delighted you enjoyed your experience of living at a Stuhomes property.
Poor customer services
No response to any email queries. Extremely indifferent to its customers. Did not provide convenient payment options. Completely overlook customer experience, and the only thing you do promptly was chasing tenants to make payment.
29 May 2023
Reply from Stuhomes
Dear Chris, we a sorry to hear you didn't have a positive experience. We take customer feedback seriously. We will look into the matters you have raised and be in touch to give you feedback on our improvements.
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