Consider the fact that they are busy with booking enquires for this period, a bit slow email response can be accepted. The Wechat customer service saves everything. He/she responds instantly and sol... See more
Company replied
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Kirby Street Residence is an amazing, well-located accommodation just a 2 minutes walk from the Station and bus stops. Not forgetting the variety of supermarkets and stores available. I had the best... See more
Company replied
Though the price is a bit expensive, the experience is worth it. Excellent security, the room is big, nice and clean. There is leaner who cleans hallway almost everyday. And it is near by train stat... See more
Company replied
Highly recommend Student Living Heights Residence! Purchasing the kitchen and bedding pack with the offer is a wise choice. A special shout-out to Onur for exceptional help with a room change—he's fan... See more
4.8
Excellent
63 reviews
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They don't care about you, they just want your money
My university moved me to their own accomodation for mental health reasons and wrote a letter to stuhomes explaining, but stuhomes refused to return any of the extortionate rent I had been charged well in advance. Nothing illegal - I signed the contract - but no human decency to be found at all. This was after many months of constantly chasing them up on replies and facing serial unresponsiveness and unprofessionalism. I would absolutely never consider recommending them to anyone, in any situation, ever.
18 January 2023
Reply from Stuhomes
Dear Jai, we are extremely sorry to hear you didn't have a positive experience. We are looking at your case as a matter of urgency and will be in touch with you ASAP.
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