Stussy Reviews 164

They sent me the Stussy x Nike sweatsuit. The pants fit fine, but the sweatshirt is too small. I asked to return it. Stussy said that collaborations were not returnable. I am stuck with a sweatshirt that is way too small at XL. They should have been willing to work with me.

Stussy be the most disorganized thing i ever shopped from dawg fr. Customer service ass delivery ass yall gotta stop buying from this ass brand let this shii go bankrupt ong ffkkck this brand yall fr 😭

Absolutely disgusted. Placed an order for Christmas gifts. With plenty of time to spare. Didn’t receive an email about shipment until December 15th. But the order didn’t actually get to UPS until the 19th. Now tracking shows deliver on the 27th. Not doing me any good. For the amount they charge for clothing. You would think they would have their act together. So disappointing for my children

If I could give this company a negative rating I would. Believe all the other reviews about Stussy. You get no confirmation email, no status on your order, and it's impossible to get answers. I wish I had seen the reviews here before placing my order. Don't order from Sussy and expect to get a delivery. They have figured out how to collect their money quickly and you have to dispute the charge on your credit card to get it back.

Thieving and Crooked! Stussy customer service is a complete atrocity to deal with, and furthermore this company is crooked and unethical. I returned a purchase meeting all return guidelines and received no refund. I had to relentlessly chase customer service through emails/chat providing all of the same return info and still they claimed my item could not be found. I finally sent a screen shot showing it had been returned over 10 business days prior for them to admit they had it. In the end I finally received a partial refund not inclusive of sales tax.

Also, Jonathan the chat agent lacks the competence to use a tracking number/basic function of his eye balls.

Honestly, I'm utterly disappointed with Stüssy's customer service (after sales). I wear Stüssy since the 80's and have always loved it. I placed an order on 6 September and on the confirmation it says delivery via DHL. NO updates, no details on my delivery, no tracking, no response from Stüssy! Extremely irresponsible. This business will soon go buzz if such inferior service continues. Is DHL going around the world with my package?? I'm wondering if this Stüssy website is legit!

I ordered something on 8/20, the money cleared my bank on 8/22. I’ve just to receive a shipping notice and the customer service chat is a joke. They provide automated responses when I want clear answers so when will this ship. It’s now been 19 days since I’ve ordered and I have no way to escalate the issue. The email and chat options do not resolve what I need. Horrible service and no way to get help.

The worst customer service ever experienced. The parcel went missing, but Stüssy just tells me that they can’t help me and that I have to get in contact with my bank. Seriously? Do not order here! Misleading and not worth to operate as an online business.

I use to be their shipper 10 years ago! They in business because of the ridiculous sales to the Japanese industry, the Japanese love their levis, sun-in spray, and anything with the stussy logo. I think of mossimo when i think of stussy, but hey isn't fluorescent clothing on its way back?...oh yeah and there use to be this shop for all you Huntington Beach oldskoolers...good ol' Shipley's where you get your velcro belt Jimmyz shorts and your Billabong bad billy shoes. My hats off to this company for still killing' it! STAY IRIE!

It blows my mind that a company that has been around as long as Stussy has such trash service and horrible shipping times. How are they not out of business ? Ordered a shirt over a week also and still no shipping update.

I bought a crewneck from STUSSY.ca, they of course were very happy to charge my card ASAP, but never heard back from them. No confirmation email, no tracking number, nothing. I tried emailing stussy support but they just brush off the situation and told me to call my bank. My bank confirmed that the payment went through and yet Stussy are not able to refund me or send me my product. EXTREMELY DISAPPOINTED

Why y’all Stop making XXL sizes?? Wouldn’t y’all want tall or athletic build people to wear and rep your clothes?? What a loss.

I love this brand. Quality and design is topnotch.

Inaccurate sizing - ordered a tracksuit in size XS, the top is too small and short on the body/arms and the trousers are almost oversized (I am a womens UK8-10). Usually its the opposite for me and I am a size up on the bottom. I checked the sizing guide online but doesn’t match up to what I received so now I have to pay international return postage because of this.

If I remember correctly, Stussy was originally made on a beach which the creator signed people t-shirts, his signature looked so good that he started a brand and now it's a statement of attitude of streetwear.

UK buyers beware - stussy.co.uk is NOT a UK website despite its domain, being in £, in English, etc. I ordered a pair of Huarache shoes size 9 assuming this was a UK site but was sent a US 9 (UK 8) & had to pay international shipping to return. Total cost to me of them sending the wrong size of £22.50, no acceptance of any responsibility on their part.

Maybe I should have read the returns policy (site was closed before the drop & then everything selling out in moments, so not exactly practical). This is not a scam, it’s just lousy customer service & a really poor online experience from a global brand.

It’s all fine when people want your brand, but Stussy will have no customer loyalty with an approach like this. Poor.

I ordered a limited edition shoe. So far so good. At the time of delivery of the parcel, the non-existent address event appears in the courier's tracking. I will immediately contact stussy's customer service, which tells me that it is the fault of the courier and that the package will be sent back and that I will receive a refund. To understand how it was possible that the courier had not found the address, despite the correct contact, and magically it turns out that Stussy had not entered my house number! At this point I get even more nervous, because previously they had blamed the courier, who had none at all. They simply have people so incapable that they can't even copy an address completely. I thank DPD who managed to add the house number and continued the delivery.
DO NOT PURCHASE from this shop, in my case they forgot the house number, next time they could forget the whole street ...

Absolutely the worst website to exist. They shut the website down before the release instead of just adding the product onto the website. I go to add the item to cart and the button is doing NOTHING. After tapping about a million times it finally adds to cart and places me in a line for 5 mins just to say sold out, yea no wonder I was tapping the add to cart button for the first 5 mins!!

I ordered a longsleeve stussy shirt with dragons on the back. What i got was entirely different from what i ordered. I tried to contact with their customer service but I still don't get a response. This is unacceptable! I got the wrong order and can't even send it back for a refund?! I'm never buying anything from that site again!

Total ripoff. Ordered a size m, got xxl. Won't answer emails. Beware of online purchasing. No customer service