STYLPRO by STYLIDEAS Reviews 

500
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding customer service, highlighting the professional and knowledgeable staff who provide quick, helpful responses. Many appreciate the easy resolution of issues, often receiving prompt replacements for faulty items. Reviewers frequently express satisfaction with the products' effectiveness and the positive results achieved. However, some people were dissatisfied with product quality and durability. Several customers reported items like LED masks or curlers stopped working or developed faults after only a few months or a year. Common problems included products not turning on, lights failing, or chargers malfunctioning, leading to disappointment regarding item longevity.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its effectiveness, ease of use, and... See more

Customer service

People report positive experiences with customer service, often describing it as excellent, fantastic, and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the outstanding performance... See more

Service

Customers had positive experiences with service, often highlighting the excellent and outstanding customer... See more

Response time

Reviewers consistently express satisfaction with the promptness of customer service responses, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sylepro customer care is outstanding it is up there with John Lewis and First direct.they are professional, warm and amazingly knowledgeable just brilliant so much so I have just ordered my second S... See more

Company replied

Rated 5 out of 5 stars

I purchased my LED mask when on offer on Look Fantastic and use it daily. I'm achieving great results. When my remote button got stuck I contacted the team and they responded immediately and sent me a... See more

Company replied

Rated 5 out of 5 stars

Love my mask, unfortunately it started flashing and not working properly but I was able to get a replacement and the team were very friendly and helpful. They were able to send it to me in Spain as we... See more

Company replied

Rated 5 out of 5 stars

I recently contacted Stylpro because a strip of lights in my LED face mask had been flickering and eventually failed. I thought the product was still under warranty, but it turned out the warranty had... See more


Company details

  1. #110 of 222 best companies in Beauty product supplier
  2. #39 of 90 best companies in Beauty supply store
  3. #34 of 69 best companies in Cosmetics Industry
  4. #64 of 133 best companies in Cosmetics shop
  5. #115 of 249 best companies in Health and beauty shop
  6. #40 of 61 best companies in Skin care clinic

About STYLPRO by STYLIDEAS

Written by the company

 

Welcome to STYLPRO by STYLIDEAS

Owned by Lord Sugar and BBC Apprentice Winner Tom Pellereau, STYLIDEAS was founded with the goal of creating products to solve your beauty woes. Everything we create stems from real people’s issues and is always crafted with love.

STYLIDEAS brands include:

STYLPRO Beauty STYLFILE Nailcare

We want to make beauty effortless.

STYLPRO products include makeup brush cleaners that cleanse and dry your brushes in seconds, beauty fridges designed to extend the lifetime of your beauty products, the world's first electric makeup sponge cleaner, and much more.

SHOP OUR RANGEs

STYLIDEAS is the logistical platform for the Lord Sugar 'A-PEN-TICE' Sugar Pen. All proceeds go to Great Ormond Street Hospital. The 'A-PEN-TICE' is not part of our day-to-day range, however we fully support all of the work that goes on at this amazing institution.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

500 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(500)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stylpro Podlette

My order was processed and delivered very quickly even though it was during the Christmas period.
Unfortunately when my wife opened it on Christmas morning there was an issue with the moulding and it didn't clip together properly.
I e-mailed the customer service team who by auto-reply were out of office until the 2nd of January, very frustrating but understandable.
On the 2nd I received a reply within a couple of hours offering apologies and informing me that a new order had been generated and was on it's way. This arrived within 2 days and fitted perfectly.
Although this was not the perfect transaction it could not have been handled with better efficiency given the circumstances. An added bonus I found that there was no pressure to return the rogue item and no insistence for further payment in exchange for a refund, merely an admittance that an error had occurred and would quickly be resolved.
The customer service was excellent and I would recommend this company as an example of how to handle similar situations.

2 January 2024
Rated 4 out of 5 stars

It arrived fast which was very helpful…

It arrived fast which was very helpful as it was needed ASAP!
Unfortunately it came with the wrong chargeing leed, luckily I had one that matched. It charged fast easy to use the strap in comfortable it’s noisy don’t know if it’s meant to be that noisy as it’s not been mentioned. The big thing is it works! Family of girls , Cramps, IBS, + some gynaecology issues. Everyone is happy with it

14 November 2023
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Hi Emma,
Thank you for you fabulous review.
We're so sorry you received the wrong charging lead and would be happy to send you the correct lead, just pop an email to teamtom@stylideas.com with your address and we'll arrange this for you.
Thank you again for your review and your custom.
Kindest Regards,
The STYLIDEAS Team

Rated 5 out of 5 stars

Great products

Great products, great service

7 November 2023
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Hi Nikki,
Thank you so much for leaving this 5* Review!
We hope you enjoy your purchase and thank you for your custom.
Kindest Regards,
The STYLIDEAS Team

Rated 5 out of 5 stars

I really liked the products ordered and…

I really liked the products ordered and would buy from this seller again.

6 November 2023
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Hi Dean,
Thank you so much for taking the time to write this 5* Review and thank you for your custom. We hope you continue to enjoy our products.
Kindest Regards,
Team Tom

Rated 5 out of 5 stars

Toastie tummy

Quick delivery and is exactly what I need and so easy to use

30 October 2023
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Hi Charmaine,
Thank you so much for taking the time to leave this 5* Review!
We'd like to take this opportunity to thank you for your custom and we hope you continue to enjoy your purchase.
Kindest Regards.
The STYLIDEAS Team

Rated 4 out of 5 stars

Easy ordering and prompt delivery

Easy ordering and prompt delivery. Not sure how effective the product is - I've only just started to use it - but no ill effects either.

24 October 2023
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Thank you for your feedback,
We hope you enjoy your purchase.
Kindest Regards,
Team Tom

Rated 1 out of 5 stars

Customer service is very poor

Customer service is very poor
No one to respond to emails or calls

It’s interesting that a review is responded to within an hour but an enquiry needs 14 days to get a response and even now I still haven’t received a response

17 October 2023
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Thank you for your feedback,
We are very sorry that you haven't received our replies, I've been in touch with our Customer Service Department who have informed me that they responded to your original email sent 17th October, on 18th October, advising that your invoice would be with you within 14 days.
I have chased for you today and have been advised that you will receive your invoice within the next couple of days.
We thank you for your custom, and are sorry you feel let down.
Kindest Regards,
The STYLIDEAS Team

Rated 5 out of 5 stars

Superb customer service from Team Tom

Superb customer service from Team Tom. The best I have experienced for a very long time, possibly best ever. Very quick and friendly response to my query. They went beyond to assist me.

16 October 2023
Unprompted review
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Hi Ian,
Thank you so much for taking the time to leave such a fabulous review. We love to receive feedback such as yours, we pride ourselves on our Customer Service.
Thank you for your custom and again for taking the time to leave feedback.
Kindest Regards,
The STYLIDEAS Team

Rated 5 out of 5 stars

Great product

Great product. It cleans my brushes quickly and easily

6 October 2023
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Hi Geraldine,
Thank you so much for taking the time to leave this 5* Review, We just love hearing from our happy customers and hope you continue to enjoy your purchase.
Kindest Regards,
The STYLIDEAS Team

Rated 2 out of 5 stars

Not exactly best quality

Bought 2 beauty fridges about a year and half maybe 2 years and they both stopped working. One broke a few weeks ago and another ones broken today. Paid £50 each for these. I did expect them to last longer

2 October 2023
Unprompted review
Rated 5 out of 5 stars

First class service

Royal Mail claimed to have delivered my parcel from Stylideas, but clearly had delivered to another address. The product I ordered was a birthday present for my wife and on contacting Stylideas they immediately despatched a replacement item via DPD which I received the next day. Exceptional customer service by Team Tom & I have no hesitation in thoroughly recommending this Company.

24 August 2023
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Hi Jim,
Thank you so much for leaving such a fabulous 5* Review.
We were so happy to hear you replacement order was received in time and we hope your wife loved her gift.
Thank you for your custom, and again for taking the time to write this review.
Kindest Regards,
The STYLIDEAS Team

Rated 5 out of 5 stars

"Highly Recommended: Stylepro Mirror - Practical and Portable"

The Stylepro mirror is a great compact accessory that can be easily packed for travel. Perfect for situations where additional lighting is required, and it even comes with a small handheld magnification mirror along with a convenient felt case. The flip-out stand adds a touch of sturdiness to it. Incredibly practical and useful. Can highly recommend. Makes for a nice birthday gift 🎁

28 July 2023
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Hi Amanda,
Thank you for your fantastic 5* Review.
We love to hear from our happy customers.
We hope you continue to enjoy your purchase and thank you for your custom.
Kindest Regards,
The STYLIDEAS Team

Rated 5 out of 5 stars

Great cordless mirror…

Great cordless mirror with optional easy attach magnetic small magnifying mirror. Nice felt type travel case. Quite impressed especially as price fairly reasonable compared to similar products on the market.

26 July 2023
STYLPRO by STYLIDEAS logo

Reply from STYLPRO by STYLIDEAS

Hi Ibby,
Thank you so much for taking the time to leave this 5* Review.
We always welcome feedback from our customers and love to hear when our products are being enjoyed.
We hope you continue to enjoy your STYLPRO purchase and thank you for your custom.
Kindest Regards,
The STYLIDEAS Team

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