subsplash.com Reviews 333

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the website and app, finding them user-friendly and easy to navigate. Many appreciate the all-in-one platform that integrates various digital needs, making management simpler and more efficient. People also highlight the positive impact on their organizations, noting increased engagement and streamlined operations. However, some customers were dissatisfied with the customer service, mentioning issues like unfulfilled promises regarding phone support, slow responses, and difficulties with the onboarding process. A few people also felt that the platform might not be suitable for smaller organizations, and some experienced delays in getting their services fully operational.

What people talk about most

Website

Consumers find website experiences to be positive. Many reviewers appreciate the all-in-one ecosystem,... See more

Application

Customers consistently note positive experiences with the app, highlighting its all-in-one ecosystem that... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the helpfulness and knowledge of... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's ease of use and... See more

Service

Customers had positive experiences with service, often praising Subsplash as an excellent partner in Gospel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first experience with sub splash was utilizing them for our live stream. The moment I realized that organized our messages, was incredibly user-friendly, and just worked I was hooked. We’ve then... See more

Rated 5 out of 5 stars

We were in the process of planning a church. We wanted to be able to have all of our communication platforms and digital needs in one place. After research we came to the conclusion at sub splash woul... See more

Rated 5 out of 5 stars

A smooth and very easy web creation design features. I have enjoyed working with SubSplash to get our church caught up on the web presence side. We have seen a rise in attendance and online giving... See more

Rated 5 out of 5 stars

In the world of churches, we are a step above "tiny," but our desire is to have the best digital presence we can muster. We know it will not be "epic" or monumental but we will be present. Subspla... See more


Company details

  1. Software company

Written by the company

Subsplash is the award-winning leader in mobile technology and digital engagement tools, helping thousands of churches around the world expand their reach and engage their communities through world-class technology. With the power of the Subsplash Platform you can create your own custom mobile app and website, showcase your content in a captivating way that's personalized to your people, live stream your services and events, fuel your mission with Subsplash Giving, manage your volunteers, plan your services, and more. Our mission is to glorify God and proclaim Jesus is Lord by building a great company that drives for humility, innovation, and excellence to delight millions of people on Subsplash platforms. Subsplash is trusted by more than 16,000 churches to expand their reach and connect with their people every day of the week.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

333 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very helpful

Subsplash has provided everything we wanted from an app and a website. It is wonderful that their dashboard allows us to share content on both with a single upload.

11 May 2021
Rated 5 out of 5 stars

Overall it is a great App

Overall it is a great App. I wish we had more visual control over the video pages. I would like to customize them with our branding. Right now they act as a standalone piece the feels disconnected.

11 May 2021
Rated 5 out of 5 stars

A Great Partner in Ministry!

Subsplash has been an awesome partner in ministry. They helped me get our new site and app up and running in no time and their platform is super easy to use while not sacrificing quality.

11 May 2021
Rated 5 out of 5 stars

Subsplash Rocks

Subsplash has been hugely helpful over the last year as we have been attempting to connect with our congregation and community.

They were extremely responsive to questions as we got started and rolled out. The very few support instances that have occured have been resolved promptly.

11 May 2021
Rated 5 out of 5 stars

Amazing

Working with Subsplash has been a great experience. We run our online giving, app, and website through Subsplash, which makes managing content easier as I just need to upload everything to one location and it gets pushed to the site and the app. Their admin site is relatively easy for non-technical people to pick up, and their team has great support if you need it. Their giving solution integrates perfectly with the website and app and for the most part, you're able to set and forget it until you need to run a report or something of the like. It is a little on the pricey side, but it's well worth the price in time saved each week.

11 May 2021
Rated 5 out of 5 stars

Dive In With Subsplash

Subsplash has taken our ministry to whole different level. Since partnering with Subsplash we are now becoming who we say we are; “world outreach center “. With the app and modern design website; we are touching and changing lives of people we never met before in different states and countries with quality and excellence service. With the Giving Tab, it increased our tithes and offerings. I love our new look with Subsplash. I say, dive in and get with the splash: Subsplash!

11 May 2021
Rated 5 out of 5 stars

Great from beginning and beyond…

From the first phone call, which was simply to gather information, through the final approval of our app and beyond, Subsplash has been amazing! Super friendly staff and customer service support coupled with a very user-friendly process made building an app for our church fun rather than tedious work. Would recommend this service to everyone!

11 May 2021
Rated 5 out of 5 stars

Use other apps if you want a subpar experience. Use Subsplash if you want the best.

In my experience, Subsplash is the best church app on the market. We've used Subsplash for about 8 years. We took a 1 year hiatus when we changed Giving Platforms, and used the Push Pay app. It was a huge step backwards. Many of our church attendees let us know they missed our old app and all of it's features. We switched back to Subsplash and worked with our success partner at Subsplash to get even more out of our app. I couldn't recommend this app enough. It's top features are how it handles media (video and audio), but it does so much more. You'll be happy you decided on Subsplash.

10 May 2021
Rated 5 out of 5 stars

The Subsplash platform is AMAZING

The Subsplash platform is AMAZING! It's easy to build/use, with a simple yet modern design. The tech support is phenomenal and they have been a huge help any time I've had questions. Our new app and website have really made the world of difference in how we have been able to communicate with our congregation and has also increased our abilities to reach even more people!

10 May 2021
Rated 5 out of 5 stars

Great platform!

I've been thrilled to partner with Subsplash for our mobile app and giving platform. In my role, I primarily work within the giving platform. The fees are incredibly lower than our previous system (PushPay) and we have all of the same functionality and features. The customer service has been fantastic whenever we come up with a question or concern. Couldn't be happier with the system!

10 May 2021
Rated 5 out of 5 stars

Erick Sostre

Erick Sostre, the Onboarding Specialist, for Subsplash was sublime in helping me get everything set up and running. His kindness, patience, and customer service was superb. I would recommend this company and Erick to anyone!

10 May 2021
Rated 5 out of 5 stars

Game changer for us!

Subsplash has been a game changer for us. Easy way to get an app set also and also integrate online giving. 90% of the people that attend our church now give online through the subsplash app.

10 May 2021
Rated 5 out of 5 stars

As someone who is both a client and…

As someone who is both a client and normal user, I have been so impressed with your company and product. I had no technical knowledge before recommending your companies mobile app to our church and was able to create a customized experience for our congregation that we received nothing but positive feedback over the last 5 years.

We couldn't be more pleased with Subsplash and our mobile app.

10 May 2021
Rated 4 out of 5 stars

Overall good experience

Overall good experience. Like the fact that there are constant improvements to the app. Would like to the the same type of cutting edge innovations on the Snappages side. Sometimes it is hard to get in touch with support. Having to make an appointment to call is sometimes inconvenient if the matter is pressing.

10 May 2021
Rated 5 out of 5 stars

The best out there!!!!

We researched a ton of other products but decided on subsplash for several reasons. Their integrity and commitment to ministries being the first reason. We also loved the continuity of their app with all platforms and functions needed within an app, website, giving platform and media items. We’ve never had any major issues with them and the minor ones were fixed immediately and often weren’t their issue but an outside platforms issue. Their staff is professional, friendly and helpful. I’m so happy that we chose to go with subsplash and we’ve been extremely blessed to have them for our app, website, giving and media needs for the past few years. As we’ve grown and had to adjust to our church needs so have they and it’s been a great ride. We’re looking forward to our relationship with subsplash continuing and growing in the years ahead.

10 May 2021

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