Still waiting for delivery after 2 weeks. Never answer phone or reply to multiple emails. Message left on answer phone. Chat bot never responds either. Quick enough to take my money. Do these guys r... See more
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I ordered a meraklon "neck tube". Basically like a buff but different material. Meraklon as I understand it is a polyester fabric with very high wicking properties, I have a couple of baselayer tops... See more
Company replied
Great gloves, purchased for himalayan trek. Kept hands warm in very cold temperatures. Only minus a star as gloves could have benefited from having a sturdier outer layer. With Velcro on my jacket,... See more
Company replied
I've bought a number of things from Sub Zero recently ranging from sub standard thermal layers to fleeces and down jackets. My son manages an outdoor education centre in the north of England so we hav... See more
Company details
About Sub Zero Technology Ltd
Written by the company
During a cold and wet scramble along the Lake Districts Helvellyn mountain in 1967, Derek Laxton hit upon inspiration for a technical range of thermal underwear.
With a trained mechanical engineer background and a lust to run his own company, in 1969 Sub Zero Technology was created. From their original Leicester Textile Mill, the Sub Zero Factor 1 range of thermal base layers was born to worldwide acclaim.
In the five decades since, Sub Zero have expanded their range to include heavy weight thermal mid layers through to insulating down jackets. Never a company to stand still, Sub Zero have adopted new manufacturing processes, such as seamless knitting technology and body mapping, to produce garments that are at the pinnacle of performance.
Sub Zero today is still family owned, with the third generation of Laxtons running the company. The factory and offices now reside in rural Leicestershire, with the workforce coming from the local communities. Sub Zeros work ethos is still true today as it was form its interception - to design and manufacture technical outdoor clothing using the finest technical textiles for the words most extreme conditions.
Contact info
35 Churchill Way, Fleckney, LE8 8UD, Leicester, United Kingdom
- +44 (0)116 2402634
- sales@subzero.co.uk
- subzero.co.uk
Goods fine but delivery slow
Goods fine but delivery slow - missed my expedition departure date.
6 April 2017
Unprompted review
Reply from Sub Zero Technology Ltd
I am very sorry about that. We are very quick at processing orders with around 99.6% being sent the same day. We obviously have no control over the delivery service provided by Royal Mail but they are usually efficient. We use their 2D barcode tracking system so if a parcel is taking longer than expected then it is always a good idea to call us and we can trace it. Usually just doing that on their system seems to get the parcels moving again.
Nice ear plugs.
6 April 2017
Unprompted review
Reply from Sub Zero Technology Ltd
We sell a lot of these. A simple design but very effective.
Genuine old fashioned customer service
Genuine old fashioned customer service, and a great product at a fair price. Highly recommended.
6 April 2017
Unprompted review
Excellent
Excellent, friendly and helpful service. Very satisfied all round.
5 April 2017
Unprompted review
Reply from Sub Zero Technology Ltd
Hello Mrs Eckart. Thank you for your review. We should have a new merino wool base layer range available towards Autumn in addition to the range you bought. We are just developing them at the moment.
Excellent products
Excellent products, excellent service from the person I spoke to and delivery - told goods would be with me in a day or two, they arrive the next day without having to pay extra postage. Would strongly recommend their clothing and the Company. Would defiantly buy from them again.
5 April 2017
Unprompted review
A friendly online shop with fair and resoable pricing
I have made on-line purchases from Sub-zero on a number of occasions and have always found them helpful. Items have been dispatched quickly. Their pricing is fair and reasonable. Sub-zero is always on my preferred list of online shops when shopping for hiking and outdoor equiment.
5 April 2017
Unprompted review
Very good service and products
4 April 2017
Unprompted review
Reply from Sub Zero Technology Ltd
Thank you for your comments, we are obviously doing something right! Hopefully you got some good use out of the heavyweight thermals, but this winter hasn't been particularly cold.
Reply from Sub Zero Technology Ltd
We have invested heavily this year in our warehouse operation and introduced new systems that streamline our dispatch processes - it's ongoing but it makes life easier and keeps our customers happy.
Great customer service
Great customer service. They made a mistake and sorted it very quickly. Very happy with outcome.
4 April 2017
Unprompted review
Reply from Sub Zero Technology Ltd
Sorry about the mistake but we try and rectify things quickly if its our fault. Hopefully you got some good use out of your Ghillie kettles over the winter.
excellent base layer and good service
4 April 2017
Unprompted review
Reply from Sub Zero Technology Ltd
Glad you like the merino base layers. We are currently working on an additional range for this coming winter (2017/18) with a new blend of wool and polyamide, based on the Factor 1 Plus technology. As soon as we have the details we will add them to the site.
Great gloves for cold weather conditions
Great gloves, purchased for himalayan trek. Kept hands warm in very cold temperatures. Only minus a star as gloves could have benefited from having a sturdier outer layer. With Velcro on my jacket, the gloves stuck easily pulling threads from the surface and bobbling very quickly.
3 April 2017
Unprompted review
Reply from Sub Zero Technology Ltd
That's the problem with Velcro, it shreds most fabrics, and is particular destructive in the washing machine, so beware. I'll pass your comments on to the manufacturers as they always like feedback.
Excellent service
Fair prices, timely delivery and a suggestive (but friendly) interface web.com. Thank you "Sub Zero Store" team.
3 April 2017
Unprompted review
Reply from Sub Zero Technology Ltd
We try and make our eCommerce site as user friendly as possible but it is an ongoing process. We are currently getting the product pages redesigned to make them look less cluttered.
Excellent quality and fast shipping of items
Excellent quality of items, and fast shipping to Hong Kong!
3 April 2017
Unprompted review
Reply from Sub Zero Technology Ltd
It is a small world these days and shipping solutions are really quick. We use Royal Mails new Tracked & Signed service along with 2D barcode technology that allows our parcels to be sorted quickly by them.
i bought 2 long sleeve t shirts ( small …
i bought 2 long sleeve t shirts ( small ) i am a 36 chest and they were far to small, i rang sub zero and was told a return them, a return address would be sent to my email, it never arrived. over the years i have
bought 10 to 15 never had any problems
3 April 2017
Unprompted review
Reply from Sub Zero Technology Ltd
Hello Mr Sabin. I have checked our email log and deane@subzero.co.uk sent the returns form to you on 13th January 2017 at 12.12pm. Sometimes messages with attachments get filtered out and placed in spam/junk folders, btinternet being particularly unforgiving. Did you check in your junk folder? If you still want to send them back to us then email me at sales@subzero.co.uk and i will resend the form to you.
regards
Darrell
Fast shipping and good quality
3 April 2017
Unprompted review
Reply from Sub Zero Technology Ltd
I'm pleased you liked the quality of the sub-standard Factor 2 versions. Some people are wary of buying them as they are under the illusion that an arm or leg will be missing. A lot of the time it is a slight imperfection that the general public wouldn't even notice - we just have strict quality control processes that doesn't allow us to sell them as perfects.
next to the skin layer
next to the skin layer - snug, comfortable, stylish
30 March 2017
Unprompted review
Reply from Sub Zero Technology Ltd
That is the beauty of the Factor 2 thermal mid layer range, you can either wear it next to the skin on warmer days, or layer it over a technical base layer on colder days.
Excellent products
Went to the Ross Sea with the thermals; they performed extremely well in biting cold.
And lightning fast delivery too.
30 March 2017
Unprompted review
Reply from Sub Zero Technology Ltd
You did the right thing by layering our Factor 1 Plus base layers along with our heavier thermal Factor 2 range. We had another customer who went to a similar area in the antarctic on a cruise and sent us pictures of him outside in just his thermals - i'll try and dig it out and post it on our social media feeds.
Very warm and confortable
Very warm and confortable
I have had an excellent communication with SubZero. They helped to choose the right size and also exchange items that didn’t fit me, was a breeze.
The Meraklon underwear is warm and extremely confortable.
The Factor 2 Polar Heavyweight Thermal fits and feels more like a diver’s suit and is warm, very warm, very very warm!
I tested them on my motorbike in negative temperatures: The Factor 2 Polar Heavyweight Thermal with under a normal wool sweater and my leather jacket were more than enough. I didn’t feel the cold at all.
What was a nice surprise is that although they are composed by synthetic material they don’t stink!
I wore them for four days (just to test!) and they didn’t smell at all. Just like merino underwear.
All in all I am happy with my purchase, especially for the price: I bought the « Sub Standard » garments and in fact is very difficult to see the small defects if at all.
The only caveat, is quite that they are available only online, so is difficult to choose the right size. The size chart on subzero store site is very detailed and accurate but the risk is the same for all online shopping that we cannot try on clothing.
In fact, the Factor 2 long sleeve underwear I choose in XSmall is quite small for me but very stretchy, so I can say it’s Ok.
2 December 2016
Unprompted review
Reply from Sub Zero Technology Ltd
We realise that buying over the internet is always a problem when it comes to sizing. Having a stretchy garment as well complicates the matter. We are currently working on updating the size charts and introducing sizing videos for our customers. Hopefully these will be available in the next few months.
Thermal and waterproof gloves.
Very warm but haven't tried them in the wet up to now.
17 October 2016
Unprompted review
Perfect
Great quality garments and delivered quickly. Thanks v much...
11 October 2016
Unprompted review
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