Still waiting for delivery after 2 weeks. Never answer phone or reply to multiple emails. Message left on answer phone. Chat bot never responds either. Quick enough to take my money. Do these guys r... See more
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I ordered a meraklon "neck tube". Basically like a buff but different material. Meraklon as I understand it is a polyester fabric with very high wicking properties, I have a couple of baselayer tops... See more
Company replied
Great gloves, purchased for himalayan trek. Kept hands warm in very cold temperatures. Only minus a star as gloves could have benefited from having a sturdier outer layer. With Velcro on my jacket,... See more
Company replied
I've bought a number of things from Sub Zero recently ranging from sub standard thermal layers to fleeces and down jackets. My son manages an outdoor education centre in the north of England so we hav... See more
Company details
About Sub Zero Technology Ltd
Written by the company
With a trained mechanical engineer background and a lust to run his own company, in 1969 Sub Zero Technology was created. From their original Leicester Textile Mill, the Sub Zero Factor 1 range of thermal base layers was born to worldwide acclaim.
In the five decades since, Sub Zero have expanded their range to include heavy weight thermal mid layers through to insulating down jackets. Never a company to stand still, Sub Zero have adopted new manufacturing processes, such as seamless knitting technology and body mapping, to produce garments that are at the pinnacle of performance.
Sub Zero today is still family owned, with the third generation of Laxtons running the company. The factory and offices now reside in rural Leicestershire, with the workforce coming from the local communities. Sub Zeros work ethos is still true today as it was form its interception - to design and manufacture technical outdoor clothing using the finest technical textiles for the words most extreme conditions.
Contact info
35 Churchill Way, Fleckney, LE8 8UD, Leicester, United Kingdom
- +44 (0)116 2402634
- sales@subzero.co.uk
- subzero.co.uk
product quality and customer service
Material quality of white seems better than blue .

Reply from Sub Zero Technology Ltd
Excellent first class service, ultra quick shipping.
Ordered Bivi Bag in the afternoon at 16:40, the next day at 07:40 email confirmed item dispatched. Received the next day. Couldn't ask for better service than that!

Reply from Sub Zero Technology Ltd
Quick despatch
Items were as described no excess packaging and despatched quickly.

Reply from Sub Zero Technology Ltd
Excellent service
Good price and speedy delivery. Will use again. Very happy 😊
Very satisfied customer
I am extremely happy with the service and the order arrived in time. Very happy.
Excellent Quality Products Made in England
I bought a cooling baselayer top, which is really comfortable. I wear it to work as a vest and it's great when the weather warms up as I never seem to get too hot in it.
It's also nice to know that it's made in England, as this means that (under law) the people who made it are treated fairly and the environment is protected.
Great british outdoor-wear
I have ordered several times from Sub Zero before now, mostly their own products (baselayers and a fleece gillet) but also other brands that they stock.
Every time the order has arrived promptly and as expected. The base layers in particular are excellent quality, comfortable to wear in conditions from English rambling to long days in the Scottish Highlands.
What you read is what you get.
The goods are exactly as advertised with very quick despatch. What more could you ask for?
Nice product
The product was exactly as described, good quality and quick delivery.
Great product - highly recommend
Great product and I have bought from this company again. Cannot fault their customer service.
Purchase of thermal garments
Ordered two thermal tops from Sub Zero's Clearance Section, and received them within two days. Top quality, and couldn't find any faults apart from a small thread loose, which was easily rectified! I will be using this company again, and have no problem in recommending them to other online shoppers.
Thanks
It arrived, it fitted, the man on the phone was nice, looks like I'll be warm on the boat from now on.
Kind regards
Good customer service
I bought a couple of SubZero undergarments many years ago and they have served me very well. When I asked staff if they still made the same products, they emailed me back immediately with some helpful advice which led me to finding the exact product I wanted.
Quick smooth easy service
Quick smooth easy service. No hesitation in buying from them again
Excellent quality product and service.
I found the product to be of good quality and the service very helpful and prompt. I was unsure of size and Sub Zero even got that right for me too. Price wise the items are quite expensive, but I could not find the fleece lined leggings I wanted to replace my older ones anywhere else so was pleased they are still made for mid layer clothing by this company. They do not attract static like some thermals. I will definitely buy other products.
Good Value and prompt delivery
Prompt order updates and delivery. The Sub Standard section represents good value and more than pleased with the factor 2 thermal top. I would be happy to shop here again
Good service even to the USA
I have ordered twice from Sub Zero and have received good service and communication even though I live in the beautiful mountains of Colorado in the USA. Shipping takes a little while, which is understandable, but the products I ordered were of the highest quality.
Disappointing Quality
I recently bought a Subzero Factor 1 Plus Long Sleeve Top and Bottoms - the elastic in the Long Johns went slack after the first, cool and careful wash.
I also bought a set of the warmer Factor 2 thermals. Nice and warm top. Bottoms are cut for people with *very* thin legs. Top also did not wash too well.
I did not have any problems with the service but I am disappointed with the quality of the products. All in all an expensive and disappointing experience that I will not be repeating.
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