SuenoReviews 

2,578
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful design of the products, including beds, headboards, and mattresses, often describing them as well-made and sturdy. The delivery service is frequently highlighted as excellent, with many appreciating the speed, efficiency, and professionalism of the delivery teams who often assemble items and remove packaging. The ordering process is described as easy and convenient, with many reviewers noting the helpfulness of staff during phone calls to confirm details and arrange delivery. People also appreciate the availability of free fabric samples, which helps in making informed choices, and the effective communication throughout the entire process, including real-time tracking. However, some customers occasionally noted minor issues, such as delivery drivers having dirty hands, which could potentially mark the products.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing great satisfaction with the quality and design.... See more

Delivery service

People report positive experiences with delivery service, highlighting excellent communication and efficient... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the... See more

Service

Reviewers mention positive feedback about service, consistently describing it as outstanding, excellent, and... See more

Order

Users describe positive interactions with order, highlighting an excellent and hassle-free ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased a gorgeous bed. First we orderer free material samples. Choose the right for us rich chocolate colour. Delivery guys contact us shortly after that they arrange suitable date for us. We h... See more

Company replied

Rated 5 out of 5 stars

Excellent company to deal with from start to finish, beautiful bed, headboard & mattress. Made and delivered in just a few weeks, the delivery men were great even though it had been a really long d... See more

Company replied

Rated 5 out of 5 stars

I’ve deliberately waited to give a review until I was satisfied the bed is as good as it looks. I’m so happy with it. Customer service was excellent with advice on sizing, style and colour. Very acc... See more

Company replied

Rated 5 out of 5 stars

The range of headboards, fabrics and colours is impressive. I was really pleased with the samples I received. I was even given some extra samples that your considerate staff member thought I may... See more

Company replied


Company details

  1. #11 of 115 best companies in Bed shop
  2. #15 of 225 best companies in Bedroom furniture shop
  3. #7 of 76 best companies in Furniture Manufacturer
  4. #27 of 399 best companies in Home Furniture Shop
  5. #8 of 87 best companies in Mattress Shop

About Sueno

Written by the company

Discover the epitome of bedroom elegance with Sueno, a family-owned Yorkshire brand that has been mastering the art of luxury beds and bedroom furniture for over 30 years. Our exclusive range includes divan beds, ottoman beds, upholstered headboards, and mattresses, all crafted to provide unmatched comfort and style. At Sueno, we merge traditional craftsmanship with contemporary design, delivering products directly through our online store to ensure premium quality at outstanding value. Experience personalized service and expert guidance as you transform your bedroom into a sanctuary of luxury and relaxation.

Product Guarantees

Your Peace of Mind

We are committed to providing high-quality products that meet your expectations. To ensure your peace of mind, we offer two types of guarantees: a 5-Year Bed Guarantee and a 1-Year Wear and Tear Guarantee. It's important to familiarise yourself with the coverage, exclusions, and conditions of these guarantees to understand your rights as a valued customer.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

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4.9

All reviews

(2,578)

167 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend.

Excellent company to deal with. Kept updated at all times and delivery crew were first class installing the bed and removing packaging.

13 April 2026
Sueno logo

Reply from Sueno

Thanks, Michael!

Rated 5 out of 5 stars

Fantastic service and beds

From point of enquiry, to order and delivery the staff were really helpful. They rearranged my delivery date due to an injury when needed. Set up was quick neat and tidy and the bed looks amazing.

2 April 2026
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Reply from Sueno

We are pretty flexible on delivery so when the unexpected happens we hope that we can adapt to suit our customers needs. In this case we did! Thanks for sharing.

Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout, from ordering to delivery, and a bed of outstanding quality. Would highly recommend.

30 March 2026
Unprompted review
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Reply from Sueno

Thanks for your recommendation, Isabel.

Rated 5 out of 5 stars

Would highly recommend

Very easy to order on the phone. Phone operator offered excellent advice. Bed was delivered when I preferred. Quality of bed is super and the fabric luxurious. Can easily be designed on line to meet personal specifications. Overall excellent product and service would highly recommend.

5 March 2026
Rated 5 out of 5 stars

Amazing experience, will definitely order from them again.

I ordered some fabric samples from their website which arrived really quickly and with a lovey note to say they’d added some more for me to look at too. After choosing the fabric we placed the order online and the day after I received a call to let me know the exact timescales of when my bed would be ready and that the next call would be to arrange delivery. The next call informed me of the day and an anticipated time of delivery, I also received tracking on the day which showed exactly where they were. The 2 gentleman took their shoes off at the door and worked incredibly quickly, all the wrapping was removed and the bed put where we requested. I honestly can’t recommend them enough. Thank you.

10 March 2026
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Reply from Sueno

Thank you for your incredible review, Chrissy!

Rated 5 out of 5 stars

Bed is great quality

Bed is great quality, really sturdy. Service was great, staff were helpful when they called and I was given an accurate window for delivery. Bed was assembled by delivery staff with no fuss, and I was shown how to lift it fir storage.

3 March 2026
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Reply from Sueno

We are so please you love your bed! Share a photo of your decluttered bedroom!

Rated 3 out of 5 stars

The new bolts were a different thread…

The new bolts were a different thread to previous ones so the headboard was jammed up the wall by the bed.i was told they not compatible and they left it

10 March 2026
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Reply from Sueno

Hi Dave,

Thank you for your review.

Your base was from another supplier. Headboard bolts are normally supplied with the divan base itself, as the male and female fixings must match for secure headboard assembly. When our own divan or ottoman bases are ordered, we include the compatible bolts as part of the set.

It's worth mentioning that our headboards are compatible with any UK sized storage base or divan.

We're pleased to hear you were able to source the correct bolts and that everything is now sorted.

Sueno

Rated 5 out of 5 stars

This is my second headboard from sueno

This is my second headboard from sueno. I have purchased exactly the same one again great quality and delivered within a week of ordering.

10 March 2026
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Reply from Sueno

Thanks for coming back, Claire. We appreciate your review as well.

Rated 5 out of 5 stars

Great range of choice

Great range of choice, easy ordering, samples no problem, delivered on time. Delivery was brilliant, into the bedroom and set up with headboard attached. All packing material taken away. The product itself is very well made and super comfortable.

10 March 2026
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Reply from Sueno

Thanks for sharing your experience on Trustpilot.

Rated 4 out of 5 stars

Winston

The bed is absolutely stunning well-made no complaints about that but the delivery drivers didn’t actually have white gloves and their hands were rather dirty. I had to ask them to wash their hands. before they actually touch the base and headboard, but they were very polite. and they said they were going to ask me if they could wash their hands they put the base together headboard on. No problems whatsoever overall very very pleased.

2 March 2026
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Reply from Sueno

MSB, thank you for your review.

We’re delighted to hear you’re so pleased with the bed and that everything was installed smoothly.

We also appreciate you highlighting this and I will share the feedback with our delivery team. They always aim to maintain the highest standards when handling our products, and we’re glad to hear they were polite and completed the installation without any issues.

Enjoy your new bed, and thank you again for choosing Sueno.

Rated 5 out of 5 stars

Quality of bed really good

Quality of bed really good. Great choice of colours and fabrics, able to order a selection of fabric swatches before helped with getting the perfect colour and material. delivered in time. Easy to deal with.

5 March 2026
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Reply from Sueno

Thanks, Alina.

Rated 5 out of 5 stars

Amazing Service & Quality

I would highly recommend SUENO for anyone looking for a high-quality bed or headboard. The customer service was truly five-star from my first enquiry right through to delivery. Our new bed and headboard are beautifully made and the quality is excellent. The whole process was smooth, professional and stress-free, with great communication throughout. I’m absolutely delighted with the result and wouldn’t hesitate to use SUENO again in the future.

5 March 2026
Sueno logo

Reply from Sueno

We wouldn't hesitate to welcome you back, Laura. Thanks for choosing us in the first place.

Rated 5 out of 5 stars

Really happy with the headboard

Really happy with the headboard, beautifully made.
We were kept updated throughout the process.
Delivery was arranged with a member of the company by telephone call & delivered on time by two pleasant men. I would definitely recommend this company.

3 March 2026
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Reply from Sueno

Thanks for choosing Sueno, Sandra!

Rated 5 out of 5 stars

A brilliant buy!

Superb designs to choose from, free fabric swatches, excellent customer service and help available. My headboard was everything I hoped for. Would highly recommend.

3 March 2026
Sueno logo

Reply from Sueno

Hi Bev, we're glad that the headboard was exactly what you hoped for! Enjoy, you deserve it!

Rated 5 out of 5 stars

Excellent Service & Quality

Excellent service from beginning to end. The samples arrived within 48 hurs, the ordering process was easy, delivery exceeded my expectations and the quality of the beds ordered is great.
Highly recommend this company.

12 February 2026
Unprompted review
Sueno logo

Reply from Sueno

Thanks for you review, Kerry! Your order means a lot!

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