SuenoReviews 

2,578
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful design of the products, including beds, headboards, and mattresses, often describing them as well-made and sturdy. The delivery service is frequently highlighted as excellent, with many appreciating the speed, efficiency, and professionalism of the delivery teams who often assemble items and remove packaging. The ordering process is described as easy and convenient, with many reviewers noting the helpfulness of staff during phone calls to confirm details and arrange delivery. People also appreciate the availability of free fabric samples, which helps in making informed choices, and the effective communication throughout the entire process, including real-time tracking. However, some customers occasionally noted minor issues, such as delivery drivers having dirty hands, which could potentially mark the products.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing great satisfaction with the quality and design.... See more

Delivery service

People report positive experiences with delivery service, highlighting excellent communication and efficient... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the... See more

Service

Reviewers mention positive feedback about service, consistently describing it as outstanding, excellent, and... See more

Order

Users describe positive interactions with order, highlighting an excellent and hassle-free ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased a gorgeous bed. First we orderer free material samples. Choose the right for us rich chocolate colour. Delivery guys contact us shortly after that they arrange suitable date for us. We h... See more

Company replied

Rated 5 out of 5 stars

Excellent company to deal with from start to finish, beautiful bed, headboard & mattress. Made and delivered in just a few weeks, the delivery men were great even though it had been a really long d... See more

Company replied

Rated 5 out of 5 stars

I’ve deliberately waited to give a review until I was satisfied the bed is as good as it looks. I’m so happy with it. Customer service was excellent with advice on sizing, style and colour. Very acc... See more

Company replied

Rated 5 out of 5 stars

The range of headboards, fabrics and colours is impressive. I was really pleased with the samples I received. I was even given some extra samples that your considerate staff member thought I may... See more

Company replied


Company details

  1. #11 of 115 best companies in Bed shop
  2. #15 of 225 best companies in Bedroom furniture shop
  3. #7 of 76 best companies in Furniture Manufacturer
  4. #27 of 399 best companies in Home Furniture Shop
  5. #8 of 87 best companies in Mattress Shop

About Sueno

Written by the company

Discover the epitome of bedroom elegance with Sueno, a family-owned Yorkshire brand that has been mastering the art of luxury beds and bedroom furniture for over 30 years. Our exclusive range includes divan beds, ottoman beds, upholstered headboards, and mattresses, all crafted to provide unmatched comfort and style. At Sueno, we merge traditional craftsmanship with contemporary design, delivering products directly through our online store to ensure premium quality at outstanding value. Experience personalized service and expert guidance as you transform your bedroom into a sanctuary of luxury and relaxation.

Product Guarantees

Your Peace of Mind

We are committed to providing high-quality products that meet your expectations. To ensure your peace of mind, we offer two types of guarantees: a 5-Year Bed Guarantee and a 1-Year Wear and Tear Guarantee. It's important to familiarise yourself with the coverage, exclusions, and conditions of these guarantees to understand your rights as a valued customer.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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Asks customers to review

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4.9

All reviews

(2,578)

168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

Amazing service. I placed the order online, confident about my choice. The next day, I had a call to arrange delivery already! This was 4 weeks before Christmas! I was impressed.
And he also encouraged me to look at swatches to make sure I was happy with me decision. These arrived within 2 days and I did end up changing the colour. Thank you so much for the service and helpful advice. Highly recommend.

26 November 2025
Sueno logo

Reply from Sueno

Thank you for your kind words, KRD.

Rated 5 out of 5 stars

First Class Service

I have now bought three beds from Sueno and each time they have provided first class customer service. They will send out plenty of free samples to allow you to choose carefully and upon ordering online they contact you by phone to go over your order with you and give you a delivery date. Once you have a date you are contacted before that date with an approximate time. Their tracking tool is the most accurate I have seen and you can see exactly where your driver is and his eta. The lads who delivered the bed were polite and respectful. This company have been super helpful from start to finish and it was such a breath of fresh air dealing with them from a customer’s point of view.

12 December 2025
Unprompted review
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Reply from Sueno

It's really lovely to hear from a customer's perspective. Thank you for sharing this with others.

Rated 5 out of 5 stars

Have ordered from Sueno a few times now…

Have ordered from Sueno a few times now and would happily do so again! Easy to use website, great communication from Sueno, a beautiful product and a helpful delivery team - highly recommended!

17 December 2025
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Reply from Sueno

Thanks for returning again and again GP!

Rated 5 out of 5 stars

Empress mattress very comfortable

Empress mattress very comfortable. Good communication after ordering and pre-delivery was excellent. Prompt delivery. Very happy.
This is our second Sueno mattress.

17 December 2025
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Reply from Sueno

Thanks, MP. Glad you finding your empress mattress comfortable. Happy times.

Rated 5 out of 5 stars

Easy to order online this is the fifth…

Easy to order online this is the fifth headboard we have ordered and it’s beautiful. Exactly what we needed to finish off this bedroom. The process of ordering is very easy then they call to check details and organise a delivery date. The delivery drivers keep in good contact so we knew exactly when to expect drlivery

17 December 2025
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Reply from Sueno

Thanks for your review, FH! Your orders mean a lot to us.

Rated 5 out of 5 stars

4 year review!

So I bought the bed 4 years ago! Brilliant price for the amazing quality of the bed. Even after 4 years the bed is like new. Its been dismantled 4-5 times and rebuilt, due to either house or bedroom move, and its still solid. I recently had cause to contact customer service and despite the fact i bought the bed 4 years ago they were so helpful, going above and beyond what I expected.

1 December 2025
Unprompted review
Sueno logo

Reply from Sueno

Thanks, Andy. We always try to help out customers where and when we can. Its such a lovely review to read.

Rated 5 out of 5 stars

Fantastic company to work with ..all my…

Fantastic company to work with ..all my beds look fantastic and the service received was top notch ,have already recommended to friends who are about to place orders

10 December 2025
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Reply from Sueno

We can't wait to serve your friends! Thanks for referring us along, Jacqueline.

Rated 5 out of 5 stars

Great communication throughout and…

Great communication throughout and excellent delivery service
We had an app to track real time delivery time which was brilliant and the delivery guys were great, set up the beds in each room quickly

5 December 2025
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Reply from Sueno

Thanks, Gabby. Our app is brilliant, we get a lot of reviews on it ;)

Rated 5 out of 5 stars

I needed a custom height headboard…

I needed a custom height headboard because of a low bed base and it was perfect. The finish is superb too. This is a second purchase as my partner bought one and I loved the quality. Absolutely recommend their headboards

10 December 2025
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Reply from Sueno

Thanks for your Trustpilot recommendation, Barbara.

Rated 5 out of 5 stars

Great friendly and helpful service from…

Great friendly and helpful service from phoning up with a query before placing order, receiving samples and prompt delivery

10 December 2025
Sueno logo

Reply from Sueno

Thanks for leaving us a review, AR! It means a lot.

Rated 5 out of 5 stars

Absolutely delighted with both the…

Absolutely delighted with both the headboards we bought. The service was 2nd to none. A customer service person checked that the order was correct and that we had received samples of the materials prior to ordering. When they arrived, they were unpacked and connected to the bed at all the packaging was removed. They are truly beautiful and well worth the money.

10 December 2025
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Reply from Sueno

Thank you for your comprehensive review. We've taken a long time to get our services to the levels we are at. Its really good to hear from a customer's point of view.

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