Sufitravelandtours Reviews 

134
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for their exceptional professionalism, helpful attitude, and constant dedication during complex flight bookings. Travelers note that representatives consistently go above and beyond, providing prompt support, friendly communication, and highly personalized assistance throughout the entire journey. Some reviewers were not happy with the booking process, facing serious communication gaps and extremely frustrating experiences with their travel arrangements. A few consumers also mentioned feeling very disappointed regarding the lack of timely updates on booking details and overall customer support responsiveness. People noted that resolving issues required persistent effort, making the initial stages stressful before matters were finally handled.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their professionalism, patience, and... See more

Service

Users describe positive interactions with service, highlighting exceptional staff support and smooth travel... See more

Customer service

Reviewers highlight positive aspects of customer service, describing agents as helpful, professional, and... See more

Booking process

Customers had ambiguous experiences with booking process. Reviewers report severe frustration due to missing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dear Sufi travels I wish to use this opportunity to display a satisfying approach working with your client; Muhammad Shazad. Shazad is very nice and respectful all through these moments of flight boo... See more

Rated 5 out of 5 stars

Muhammed shazhad, is really a avery profitional, young man with fantastic customer service, paciente and kind. It was possible to help even after is closing time Mr Muhammad shazhad as epend extra h... See more

Rated 5 out of 5 stars

I had a beautiful relaxing holiday all credit to Rose Miller at Sufi Travels. She arranged the bookings and flights as well as the checking in at various airports. I really commended and appreciated... See more

Rated 5 out of 5 stars

Muhammad Shahzad is an excellent and highly professional travel agent. I booked both tickets and hotels through Muhammad Shahzad, and everything was delivered smoothly. The quality of his services is... See more


Company details

  1. Airline ticket agency

Written by the company

Sufi Travels is Best Travel Agency in the UK. We provide fast, quick and reliable services e.g, Cheap Flights, Hotels, Umrah Package etc.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

134 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(134)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I buy tour of this flight agency for…

I buy tour of this flight agency for Barcelona Spain for 2 people's.
My flight is Edinburgh to Barcelona 5.50 am,I try to check in my home 8.00 pm ,but I can't make it,because, the agent didn't informed me which email he gave for booking, HE must be informed me,before I go to airport, you make check in in the airport They say you pay for boarding pass £110.00 POUNDS,I informed them travel agency didn't gave me email of booking. They say you pay £110.00 POUNDS, otherwise you lose the flight,I try to also on Airport by my email and sufi travel email, but can't succeed, so I pay £110.00 pounds.
It is travel agent responsibility to informed me,before go to airport you must take check in.becouse i go first time in Europe.
Then I returned to Edinburgh, I try to check in,but email i don't know which one agent gave them i requested lots of times to travel agent massages, please send me email of booking but they didn't informed me every time say just wait we send you,but they didn't send me the booking email.Then I say them if you didn't send me booking email I raised the dispute of my bank.
So many times I requested, but they send me voice messages on WhatsApp, we don't tell the email address of booking, then i informed i raised for dispute to my bank,then they help me.
Also in Spain hotel is for away from town and hotel is 2 star,the agent tell me hotel is 3 star.for 6 rooms just one bath room,I wait for toilet long times,also area is no good.
So everyone be careful, don't buy any tour are tickets from this company.
I am going to dispute of ,I pay £110.00 pounds for boarding pass.
They are cheaters.be careful.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Muhammad Shahzad is the best travel agent adviser.

Muhammad Shahzad is honestly one of the best travel agents I have ever dealt with. He is extremely friendly, kind, caring, understanding, and professional. From the very beginning, he treated me with respect and made the whole experience so easy and comfortable.
He is not only a great travel agent, but I am also proud to call him my Muslim brother. His honesty, patience, and willingness to help really stand out. He genuinely cares about his customers and always tries his best to find the right solution.
If you are dealing with Sufi Travel, I highly recommend asking for Muhammad Shahzad and dealing with my brother. You will not be disappointed. He is truly an asset to the company, and Sufi Travel is very lucky to have someone like him on their team.
Muhammad Shahzad, you are the best! You are one of the most professional and friendly travel agents I have ever met. I sincerely hope the company takes great care of people like you because employees like you are what make a company special.
May Allah (SWT) bless you with endless success, happiness, good health, and prosperity in your life. Keep being the amazing person you are, my brother. You are the best! ❤️🤲

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Gratitude 🙏 to Sufi Travels

I would like to take a moment to sincerely thank Sufi Travels and especially Mr. Ali for the amazing help and support they have given me once again. This is my second time booking my flight with Sufi Travels, and I honestly couldn’t be happier with the service. They are extremely well organised, professional, friendly, and always willing to go the extra mile to help you find a cheaper and suitable flight without making the process stressful. What I appreciate most is that they understand that travelling can be expensive, and they make things much easier by offering a flexible payment plan, putting you through the process step by step and making sure everything is clear and manageable. Mr. Ali has been incredibly helpful, patient, and supportive throughout, and I truly appreciate the time and effort he puts into helping his customers. I have now received my flight ticket again, and I’m very grateful for the excellent service and peace of mind they have provided. I would definitely recommend Sufi Travels and Mr. Ali to anyone looking for reliable, affordable, and trustworthy travel assistance. Thank you once again for everything! 🙏❤️✈️ May you continue to be successful and help many more people with their journeys. Highly recommended! ⭐⭐⭐⭐⭐

28 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a beautiful relaxing holiday all credit due to Rose at Sufi travels.

I had a beautiful relaxing holiday all credit to Rose Miller at Sufi Travels. She arranged the bookings and flights as well as the checking in at various airports. I really commended and appreciated the professionalism Rose demonstrated throughout the trip. My best recommendation and appreciation to Rose and all at Sufi Travels!! Well done and keep it up!!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience getting 4…

I had a wonderful experience getting 4 tickets through Muhammad Shahzad. He is extremely friendly, professional, experienced, and knowledgeable in his work. I really appreciated his helpful attitude, polite communication, and the way he handled everything so professionally.
Muhammad Shahzad is truly a valuable asset to the company. His experience, dedication, and excellent customer service make him stand out as a highly professional travel agent. I sincerely wish him the very best of luck and continued success in his career.
The company should recognize, respect, and appreciate a person like Muhammad Shahzad because he is genuinely worth having on the team. Highly recommended!

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Mr.Shuja Ali has accomplished my every…

Mr.Shuja Ali has accomplished my every need on my flight ✈️ plans to S.Africa…!
With Prompt & efficient service …he has taken all the searches… I was going to be involved with ..away from me…!!!
Well done…Thank you..!!

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Muhammad Shahzad is an exceptional…

Muhammad Shahzad is an exceptional travel consultant who consistently delivers outstanding service and expert travel guidance. From the very beginning, Muhammad Shahzad demonstrated professionalism, attention to detail, and a genuine commitment to making the travel experience smooth and hassle-free.
What sets Muhammad Shahzad apart is his ability to understand clients' needs and provide the best travel solutions at competitive prices. Whether it's planning itineraries, arranging bookings, or offering travel advice, Muhammad Shezad handles every aspect with efficiency and care.
I was highly impressed by Muhammad Shahzad's responsiveness, reliability, and dedication to customer satisfaction. His expertise and friendly approach made the entire process stress-free and enjoyable.
I would confidently recommend Muhammad Shahzad to anyone looking for a knowledgeable and trustworthy travel consultant. Muhammad Shahzad goes above and beyond to ensure every trip is well-planned and memorable.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Good travelling company

I am good travelling through your company I did not have any problems both ways. The company is good and I do appreciate it try to improve more and more people will turn to your company thanks a lot

17 March 2026
Unprompted review
Rated 5 out of 5 stars

I want to give a very special review…

I want to give a very special review for Muhammad Shahzad. He is the best travel agent in the world. He is very well trained, highly professional, and provides the best quality service.

Muhammad Shahzad is very friendly and kind. He always listens carefully and helps in every step. His way of dealing with customers is excellent, and he makes everything easy and stress-free.

His service is top class, and he always gives the best advice and support. I am very happy with his work and truly appreciate his effort.

I strongly recommend Muhammad Shahzad to everyone. If you want the best service and a smooth travel experience, he is the best choice.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with Sufi Travel and the agent Shoaib Akhtar. I paid £300 for a ticket, but the ticket was never issued. Despite multiple attempts to contact them, I have not received any refund or a clear response regarding my money.

This situation feels extremely unprofessional and concerning. Taking payment without delivering the promised service and then failing to return the money is unacceptable. I would strongly advise others to be cautious when dealing with this agency.

I am still waiting for my refund and hope this issue is resolved as soon as possible.

28 March 2026
Unprompted review
Sufitravelandtours logo

Reply from Sufitravelandtours

Hello Zaid, we are very surprised and are moved to heard you have gone through such a circumstance. Allow us to confirm you that we have tried locating any payment made under your name but we were unable to locate. In fact we have also checked in our customer base if we have received you as a customer which was also not the case. We could have processed a full refund if we had received your money as we do not have any cancellations if the product was not purchased.

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