Sufitravelandtours Reviews 

130
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally professional, kind, and always eager to assist with various travel arrangements. People appreciate how agents go above and beyond, staying past closing time or working around the clock to secure difficult flights and hotel bookings. Consumers point out the smooth, stress-free booking process and note that reliable customer support makes every journey completely seamless and enjoyable from start to finish. Many mention they will gladly continue contacting these dedicated agents for all future trips due to their trustworthy and friendly communication style.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their professionalism, patience, and dedication. Many... See more

Service

Consumers find service to be positive, highly organized, and reliable, providing great peace of mind during... See more

Customer service

Customers report positive experiences with customer service, praising staff for being helpful, professional,... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting efficient and caring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dear Sufi travels I wish to use this opportunity to display a satisfying approach working with your client; Muhammad Shazad. Shazad is very nice and respectful all through these moments of flight boo... See more

Rated 5 out of 5 stars

I had a beautiful relaxing holiday all credit to Rose Miller at Sufi Travels. She arranged the bookings and flights as well as the checking in at various airports. I really commended and appreciated... See more

Rated 5 out of 5 stars

Muhammed shazhad, is really a avery profitional, young man with fantastic customer service, paciente and kind. It was possible to help even after is closing time Mr Muhammad shazhad as epend extra h... See more

Rated 5 out of 5 stars

Muhammad Shahzad is an excellent and highly professional travel agent. I booked both tickets and hotels through Muhammad Shahzad, and everything was delivered smoothly. The quality of his services is... See more


Company details

  1. Airline ticket agency

Written by the company

Sufi Travels is Best Travel Agency in the UK. We provide fast, quick and reliable services e.g, Cheap Flights, Hotels, Umrah Package etc.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

130 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(130)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was assisted by Saadi and Sam

I was assisted by Saadi and Sam, and they are the best , very professional and highly recommend them. I had to book an emergency flight and they supported me and checked on me and my husband.
I am definitely going to be booking with your organisation in future. They are very respectful, respond on time and able provide advise at a timely manner.

13 August 2024
Unprompted review
Rated 1 out of 5 stars

Sufi Travel Nightmare After using Sufi Travel for last 3…

After using Sufi Travel for last 3 years my last trip was a nightmare, paid for shuttle to and from airport, nothing was arranged and had to get my own taxi, original hotel shown git changed and when I arrived it was a hostel, had to stay one night but then had to pay extra £350 to get a decent hotel and extra taxi. On return got no compensation and was only offered £100 if I done another booking with them. Terrible customer service and would never use them again.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of having Frank as…

I had the pleasure of having Frank as my agent. His patience and customer care is highly commended. I unfortunately did not end up purchasing a ticket but paid a deposit which I forgot about, and thought I had lost. Through Frank's honestly and diligence, he managed to get me a 50% refund on my deposit paid. Thank you very much Frank and when I am ready to travel, which will be soon, I will definitely be booking my tickets with Frank.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Sam Peter

Sam Peter, was an absolute angel. Nothing was too much for him and the deal he got for us was amazing compared to other travel agents ie sky links. I would recommend sam to all my family and friends.

28 August 2024
Unprompted review
Rated 5 out of 5 stars

Travelling with Sufitravels is great

It was great , I travelled to Zimbabwe and back to Uk safely. Thanks to Sam Peter who checked on me , helped in booking the flight , made sure that I am checked in before flight departure . Above all , the support I received was excellent.

24 August 2024
Unprompted review
Rated 1 out of 5 stars

Stay Away!

Stay Away! The day before our flight we got a call from Harry Singh saying that our flight seats have been upgraded to Premium Economy at an additional total cost of £237 for all 3 of us. I paid since we were travelling for our wedding ceremony however when we got to the airport we were informed that we were not upgraded at all. I informed Harry and he said the company will refund us upon return to the UK however 8 months on I am yet to still get a full refund. Sadly when I spoke to one of my friends who also used Sufi she said she was also tricked into paying a non-existent flight seat upgrade fee. To make matters worse we were not booked onto our return flights and we got home a day after our planned arrival date. My customer service experience with Sufi has been the worst I have experienced anywhere else!

16 August 2024
Unprompted review
Rated 5 out of 5 stars

I got to know about your company from a…

I got to know about your company from a friend and I decided to try it out. It turned out to be a very good decision. Your customer service is top quality. I was amazed with the way one of your staff, David wilson navigated me through the various airlines options. He was professional, very helpful and patient with me . I will not hesitate in recommending your company to people in the future.

26 July 2024
Unprompted review
Rated 5 out of 5 stars

I had the best assistance by a…

I had the best assistance by a wonderful man Frank Tylar. Frank made sure I got the best available flight for my forthcoming journey. I changed dates atleast twice, but Frank was patient, helpful and still made sure I got the best deal. Frank talked me through all the details making sure I was happy. He communicated with me tirelessly making sure I was indeed content with the travel. He is a commited agent who will make sure that you get exactly what you need with the best airlines and prices. Thank you Frank! God bless🙏🏾(Zee).

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience with Sufi travel and…

Great Experience with Sufi travel and tours: I had the pleasure of working with Zeeshan. They helped me find the best deal for booking my flight. Their clear communication and friendly assistance made the process easy. I highly recommend to other travelers—it’s user-friendly and efficient. Thank you very much!”

28 June 2024
Unprompted review

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