Wow. Coming from CNFans Sugargoo is like waking up a millionaire. Extremely fast qc pictures. Super fast stocking and very very cheap and reasonable shipping. Only thing I can point out is I had a few... See more
Company replied
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prompt, helpful customer service (even with my 3000 questions lmao sorry), decent shipping fees (although they have gotten a bit more pricy), and amazing qc photos!?!? what more could i ask for fr... See more
Company replied
A Masterclass in Bad Faith and Broken Trust I am writing this to warn any international buyers considering this service. After months of waiting for a lost package, the customer service experience... See more
i love sugargoo, i use it for almost everything, not only clothes, i buy figures toys, and cards, the shipping always the cheapest of all agents, you cant go wrong with it, if they add Xianyu search... See more
Company replied
Company details
Written by the company
SUGARGOO focuses on creating a comprehensive cross-border e-commerce shopping guide and service platform for individuals and business merchants. SUGARGOO's business includes providing services such as commodity warehousing and delivery for individual users and establish a one-stop service system covering procurement, warehousing, logistics, consolidation, technical support, and marketing promotion for cross-border sellers. Build a multilingual customer service team and AI intelligent customer service system to provide customers with 7*24 hours of uninterrupted service. SUGARGOO provides cross-border commercial services for overseas individual consumers and small and medium-sized business merchants all over the world through the Internet, including: Chinese commodity supply chain services, Chinese commodity procurement services, domestic and international after-sales services, commodity quality inspection services, and personalized packaging services for warehouses , international logistics and transportation services and other one-stop full-process e-commerce comprehensive services. SUGARGOO creates a one-stop service system for small and medium-sized commercial customers around the world at a low cost through the Internet, covering cross-border e-commerce services such as procurement, warehousing, logistics, consolidation, supply chain, technical support, and marketing promotion. SUGARGOO aims to start from "FROM CHINA TO GLOBAL" , let global users experience the charm of "Made in China", and gradually expand to "FROM CHINA TO GLOBAL"!
YOUR PERSISTENCE IS WORTH!
Written by the company
- From China to Global
- A one-stop Chinese product shopping and international shipping platform that offers comprehensive services to global users. We provide free purchasing, free inspection, and free warehousing services. Additionally, we offer over 1,000 international logistics routes with different delivery times and prices, ensuring a truly efficient and cost-effective experience. Get up close and personal with the charm of "Made in China" from anywhere in the world!
Let global users experience the charm of "Made in China" up close!
Zero service fees for convenient online shopping!
SUGARGOO offers a wide range of features and services, including product search, recommended items, synchronized store details, personal purchasing, and shipping cost estimation, all dedicated to making your shopping experience more convenient and comfortable!
We support purchasing from various Chinese e-commerce platforms, such as Taobao, Tmall, JD.com, Weidian, 1688, Xianyu, Yupoo, and more.
Contact info
3.6
Average
619 reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paypal Scam!
Be careful when paying with PayPal!
They will change your delivery address to a Chinese factory so please check your PayPal receipt emailed to you and make sure it is your address!
They do this so if you open a PayPal case because the items don’t arrive that can say you wanted them sent to a Chinese factory instead as a “gift”
13 October 2024
Unprompted review
Reply from SUGARGOO
Sorry to hear this. After you purchase items with us, the products will be shipped to our packing center address. After that when you're ready, you can ship multiple items from different platforms in one package to you. This is why it helps to save on the shipping cost. If there is anything not clear, don't hesitate to contact our live chat support. Thanks and you have a great day!
Reply from SUGARGOO
Sorry to hear this trouble. We will send an Email in 12 hours and help you as much as we can. If we can find the package number then we will try to check the status directly for you. Otherwise we will ask you for the package number.
Please check your mailbox. Thanks.
My package is not deliverd.
My package is not deliverd.
I did not recieve it.
Eric gosjan.
15 October 2024
Reply from SUGARGOO
Your package was paid on 7th October, and currently it is in transit. The latest update is, "15th October, estimated to be loaded on 16th flight."
If you need any further assistance, don't hesitate to contact our live chat support or you can send emails to cs@sugargoo.com
Thanks and you have a great day!
not 5 stars bc the merchant takes his…
not 5 stars bc the merchant takes his time ( i know its not sugargoo staff fault but it ruins a little bit the experience
7 October 2024
Reply from SUGARGOO
Thanks for the comment. Yes, we do understand what you mean. I will forward this to the team and see if there is anything we can do about it.
good!!!!!!!!!!!!!!!!!!!!!!!!
14 October 2024
Reply from SUGARGOO
Thanks! We really appreciate your comment! And you have a great day.
reliable
Its good, reliable, and a trusted agent but a little more expensive than others but the shipping times are faster
(5 hauls)
13 October 2024
Unprompted review
Reply from SUGARGOO
Thank you for your feedback! We’re glad you find us reliable and appreciate your understanding of the pricing for faster shipping.
My review after getting 3 hauls (spent 1.2k)
More like a 3.5/5. Sugargoo has many restrictions which limit the options but there are still some good finds if you just look at some spreadsheets. The app is pretty simple and easy to use but could be a little better. The storing of items didn’t take longer than a week and were readg to ship. The shipping varies as one package took around 9 days and the other took around 16 days. Overall I havent had any problems and i’m waiting for my next haul to ship.
12 October 2024
Reply from SUGARGOO
Thanks for the comment! We really appreciate it. If you may need any assistance, don't hesitate to reach out. Everyone of us from SUGARGOO is very willing to give you a hand.
Thanks again and you have a great day.
shipping is a bit expensive but…
shipping is a bit expensive but everything is super super fast will buy again for sure, cnfans is HORRIBLW and they scammed me btw
10 October 2024
Reply from SUGARGOO
Thanks a lot for the comment! We will do our best to decrease the shipping cost. And you have a great day.
Reply from SUGARGOO
Thanks!! We appreciate your comment. We will work hard to improve the overall experience further.
i dont know if i should use sugargoo or…
i dont know if i should use sugargoo or cnfans cause you always have bad and good experiences at the same time and month
10 October 2024
Unprompted review
Reply from SUGARGOO
Thanks for the comment. I think you can use SUGARGOO. What's special about SUGARGOO is, big or small, we do care about your issues and will do as much as we can to help you whenever you are in need.
We offer live chat support by the way. https://www.echatsoft.com/visitor/pc/chat.html?companyId=529286&routeEntranceId=561&lan=en
BEST AGENT EVER
They are the best ever! They are super kind and are always available to help you. A friend of mine recommended them to me because I needed clothes so I decided to buy from them. As soon as I paid they bought me the items after a couple of hours (not like other sites 😳😶) and they immediately let me know when the seller was shipping. They took very little time to send me the quality photos and are truly professional! A few days ago I sent my package and I hope to receive it as soon as possible. Thank you infinitely Sugargoo and keep it up!
10 October 2024
Unprompted review
Reply from SUGARGOO
Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience and appreciate your kind words. We’ll keep working hard to provide the best service possible!
quick and easy
4 October 2024
Reply from SUGARGOO
Thanks. It's great to know that you found our service quick and easy. We will keep working hard to offer the best service to you all.
thank you!
have had overwhelmingly positive experiences with sugargoo, having already made multiple purchases, thank you so much for your hard work! ❤️
10 October 2024
Reply from SUGARGOO
Thank you for your continued support! We’re thrilled you’ve had positive experiences with us. We appreciate your kind words! ❤️
Very intuitive ordering process
Very intuitive ordering process and great shipping prices
7 October 2024
Reply from SUGARGOO
Thanks a lot! We appreciate your positive feedback. This is exactly what inspires us to work hard as always.
There is too much bugs
There is too much bugs, when I try to open some products page it redirects me to the link that doesn’t work and it did that for a lot of time. There is also too much prohibited items.
10 October 2024
Reply from SUGARGOO
Sorry to hear this. We will send you an email in 24hours to learn more about the issue you are encountering and will do as much as we can to help you out.
And you have a great day!
I have sent a package since 09/21 and…
I have sent a package since 09/21 and it still has not left China, nor do I have an update on the status of the shipment
9 October 2024
Unprompted review
Reply from SUGARGOO
What's the package number please? If you haven't contacted our live chat support, please kindly do that. Or you can also send an email to reddit moderator u/sugargooM so that we can better assist you.
Looking forward to your messages.
Never used this service and fraud
Never used this service and I get charged fraudulently multiple times
8 October 2024
Unprompted review
Reply from SUGARGOO
Sorry to hear this. We never charge our customers for no reason. If it is true that you were charged by us, don't hesitate to contact us with the proof so that we can better assist you.
It's advised that you can contact your bank or the account support as well to figure out what went wrong.
Don't hesitate to reach out to us whenever you need a hand. Everyone of us from SUGARGOO is very willing to help you out.
Reply from SUGARGOO
Thank you! We appreciate your recommendation and are glad you had a great experience with our customer service!!
Reply from SUGARGOO
Wow, that's great! And we’re glad you had a good experience!
Reply from SUGARGOO
Thanks! If there is anything we can help you with, don't hesitate to reach out. And you have a wonderful day.
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