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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product selection, highlighting the variety of choices available and the fun experience of letting recipients pick their own gifts. The user experience is frequently described as easy and seamless, from placing orders to the swift delivery service. Many people also appreciate the creative and beautiful packaging, making the gift-giving and receiving process enjoyable. However, some customers also noted issues with product quality, such as receiving stale items or products that did not match their order or expectations. There were also instances where delivery was delayed or packages were lost, leading to dissatisfaction.

What people talk about most

Product

Clients share positive opinions on product, highlighting its ease of use for recognition and appreciation.... See more

User experience

Consumers find the user experience to be positive, highlighting its convenience, variety, and ease of use.... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the exceptional quality of gifts,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the speed and efficiency of... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the ease and seamlessness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A genius idea--who doesn't love choice? And who doesn't love a thoughtful, personalized (by the recipient!), and quality gift you can give--in about 3 minutes (if you've forgotten a special day for so... See more

Rated 5 out of 5 stars

I’ve used Sugarwish several times for various gifts, and it’s easily the most convenient gifting service out there. Love the lack of guesswork. I choose the box size, and the recipient gets an emai... See more

Company replied

Rated 5 out of 5 stars

As a company, we've been using Sugarwish for years for birthdays and as prizes for employee engagement events. These are always appreciated and a good way to supplement a celebration. Honestly, even a... See more

Company replied

Rated 5 out of 5 stars

I use Sugarwish for all of these things. Thank you to a new client, employee or partner. If I need a quick marketing gift or I forgot it's someone's birthday. I can hop online, place an order and I... See more


Company details

  1. Corporate gift supplier
  2. Gift shop

Written by the company

Sugarwish is a female-founded gifting company that flipped the gifting model based on the idea that the receiver choosing their own gift was a more fun and memorable gift experience! Ideal for employee appreciation, client thank-you's, and holiday gifting needs. This not only makes it fun for them but also guarantees they receive something they genuinely love.


Contact info

  • E Cherry Creek South Dr 7808, 80231, Denver, United States

  • sugarwish.com

4.3

Excellent

TrustScore 4.5 out of 5

136 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I love Sugarwish

I’ve been sending gifts through Sugarwish for the past 2 years—and can’t say enough good things about them. So easy to send and everyone loves getting a Sugarwish!

14 May 2024
Unprompted review
Rated 1 out of 5 stars

What a rip-off. $9 per cookie.

What a rip-off. My company sent me the small (4 choice) cookie gift box. I was excited to get it. I logged on and ordered my 4 types of cookies. So far so good. Here's the deal breaker, it cost my company $36 and I received only 4 cookies. Granted there were 4 types, but the total amount of cookies received was 4. That makes the price per cookie $9. I would think for that price, you'd get may-be a half dozen of each cookie type, but no. I receive only 4 cookies total. Not only that, but I only received 3 of my 4 choices. The 4th was a flavor I would never want to try. Overall too expensive (for my company) and I didn't get what I ordered.

11 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! We ordered over 100 gifts within a week and our rep, Leeann was top-notch. The feedback we received from clients was fantastic. We will use Sugarwish again. :)

18 December 2023
Unprompted review
Rated 1 out of 5 stars

This is a scam - horrible small and cheap items

Horrible small products. I got two soda cups with popcorn in them of the size of Taco Bell soda. I know my company paid $25 to send us these. It took 10 days to deliver. I did not try them yet nor will I try as I feel this is already a joke and a scam. I can not believe that someone is scamming people at Christmas time. After receiving the invitation to select my items I was naive enough to send a gift from this company to someone else thinking it was a good idea. I am now embarrased of what that someone else will receive.

31 December 2023
Unprompted review
Rated 5 out of 5 stars

Amazing gift!

I bought the 8 nights of Chanukah package for my son and his partner and they LOVED it! They got to choose their own gifts and bought the Coffee gifts and they are so happy. Best gift ever!

20 December 2023
Unprompted review
Rated 5 out of 5 stars

I was looking for a last-minute gift…

I was looking for a last-minute gift for my remote team and stumbled upon Sugarwish via a review on CNN. The site is super easy to navigate and decided I gave it a try (pricepoints were great). The thank you notes from my team really made it a full circle gift. Perfect solution!

19 December 2023
Unprompted review
Rated 1 out of 5 stars

Nasty gift.

We have decided to cut ties with the company that sent us these. Pretty much everything tasted awful, like the cheapest garbage store brand snacks. Stale smelly and with nasty ingredients. The lack of judgement from the vendor that sent these as a gift was enough for us to severe the business relationship. These would be better suited for sending to your competitors or enemies.

8 December 2023
Unprompted review
Rated 1 out of 5 stars

MASSIVELY overpriced

MASSIVELY overpriced. Received a cookie and hot cocoa (that cost $25) and the cookie was no better than the cookies sold by Walmart bakery. These kinds of shops only exists because corporations are too lazy to do real employee appreciation.

5 December 2023
Unprompted review
Rated 1 out of 5 stars

Not What I Ordered and Past Best By Date

My company gave us a sugarwish gift. I ordered mine at the same time as everyone else. I received mine almost a month after everyone else, having first received a 'your item cannot be shipped at this time' email. I opened the box. The cookies had arrived on the "best by" date. I had ordered double chocolate chunk. I received a sugar cookie and something with a brown filling that had the texture of a gummi and the flavor of disgusting.

10 July 2023
Unprompted review
Rated 1 out of 5 stars

Picture waking up half asleep

Picture waking up half asleep, opening some coffee that someone gave to you(from sugarwish), grinding it, making it, sitting down, then spitting it out. One long wasted effort- this company sucks

29 April 2023
Unprompted review
Rated 2 out of 5 stars

Quantities vary...

Sugar wish offers a variety of tasty treats in a lovely package. Unfortunately, I found the quantities offered per gift size, somewhat misleading. For example, if you opt to purchase a "large" gift ($56) for the recipient, the site indicates it includes (8) treat options. However, this does NOT hold true if they select popcorn. They will only receive (4) popcorn snacks, each of which are packaged in a fairly small (<4 in?) container. I feel the company could improve transparency on this matter. For me, spending $56 for such a limited quantity of products didnt feel like a good value. I enjoy supporting new businesses, but I am more likely to go back to previous stores I've purchased from that offer a similar service.

20 December 2022
Unprompted review
Rated 1 out of 5 stars

Site failures and lack of support

Site failed to allow me to reset my password (kept saying 'Invalid Credentials' after three attempts where the new password met their requirements). Hit the chat icon (which also said 'Chat' at the top) only to learn that drops a message to someone to get back to me later. Not waiting around - taking my business elsewhere.

26 November 2022
Unprompted review

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