Sugoi Mart Reviews 654

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

This company and its products are great! I have used them a couple of times now, and they are amazing. The last order took a bit longer to arrive, but the problem was due to US customs. Even then,... See more

Company replied

Rated 5 out of 5 stars

Been buying for a few years. Absolutely LOVE everything i get. I haven't been disappointed yet! I definitely recommend the "party box/happy meal" to try new snacks.

Company replied

Rated 4 out of 5 stars

Excellent silk box of Japanese treats however packaging of some cookies was flawed - bubble wrap would have been good to prevent broken cookies. But trests are very good! Excellent 15th birthday gif... See more

Company replied

Rated 1 out of 5 stars

I spent $50 on two giant mystery gachas and when I received my package I got two small cheap claw machine looking prizes. They were literally those round stuffies that are poorly stitched and cheap fa... See more

Company replied

Company details

  1. Shop

Written by the company

Sugoi Mart is your ultimate destination for all things Japan! We bring the coolest, quirkiest, and most exclusive Japanese snacks, drinks, collectibles, beauty products, and everyday items straight from Japan to your doorstep—no matter where you are in the world. Discover Japan in every box!


Contact info

3.9

Great

TrustScore 4 out of 5

654 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

It's wonderful how they go further and beyond!

It's wonderful how they go further and beyond to create a box full of snacks and peluches for those who can't go to Japan or can't find those items in their country!

4 May 2023
Unprompted review
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Reply from Sugoi Mart

Hi Lustina! Thank you for sharing your thoughts with us! We're thrilled that you enjoyed our service and found it to be of high quality. We appreciate your business and look forward to serving you again soon! Have a great day. ヽ(*⌒▽⌒*)ノ

Rated 5 out of 5 stars

Sugoi Mart is the best!

Sugoi Mart is just a great place to find anything Japanese and all their items are really cute 😍 I love their subscription box and hope I can get it one day🥹🫶

4 May 2023
Unprompted review
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Reply from Sugoi Mart

Hi there! Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product and service. We're committed to providing the best possible experience to our customers, and we appreciate your support! Hope to see you back again soon. (〃^▽^〃)

Rated 5 out of 5 stars

Love the merchandise

Love the merchandise, especially the Pokémon and Sakura collection! Definitely recommend the lucky bags as well! :)

4 May 2023
Unprompted review
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Reply from Sugoi Mart

Hi Taylor! Thanks for sending over your feedback! We're thrilled to know that you enjoyed our service and that it exceeded your expectations. We're happy to have you as part of our community! (⌒‿⌒)

Rated 5 out of 5 stars

Number 1 store😍

Number 1 store😍 very diverse you can find almost everything you want from japanese products. Very easy to order and great customer services. As well high quality products. Its your go to japanese market support them❤️❤️

4 May 2023
Unprompted review
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Reply from Sugoi Mart

Hi Miar! Thank you for your kind words! We're delighted to hear that our product was exactly what you were looking for. We're so glad that you had a great experience with us! ヽ(*⌒▽⌒*)ノ

Rated 5 out of 5 stars

Love every order

Love every order, the goodies are always excellent quality and the snack are always yummy 💜.

I also share my goodies with my siblings we all love Pokémon.

26 May 2022
Unprompted review
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Reply from Sugoi Mart

Hi there! We're over the moon to hear that you're satisfied with our service! Thank you for trusting us to provide you with the best possible experience. We couldn't do it without amazing customers like you! (〃^▽^〃)

Rated 5 out of 5 stars

I love Sugoi Mart

I love Sugoi Mart! I live in PR and is hard to find high quality anime merchandise, like Pokémon or Sanrio, but ordering from you guys always leaves a smile on my face <3

9 March 2023
Unprompted review
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Reply from Sugoi Mart

Hi there! Your feedback means the world to us! We're glad to know that you had a positive experience with our product. We're always striving to improve and provide the best possible service to our customers. \(٥⁀▽⁀ )/

Rated 5 out of 5 stars

Sugoi Mart - Heaven for Japanese Items

Sugoi Mart is the place to get your craving for Japanese items fixed!

They offer excellent services and great items!

3 May 2023
Unprompted review
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Reply from Sugoi Mart

Hi there! Thank you for sharing your thoughts with us! We're thrilled that you enjoyed our service and found it to be of high quality. We appreciate your support and look forward to serving you again soon! (o_ _)ノ彡☆

Rated 5 out of 5 stars

Sugoi Mart is the Amazon of all things Japanese

I absolutely LOVE Sugoi Mart!!! Being a huge fan of Pokémon and anime in the states, it’s hard to come across items in stock that typically aren’t sold in the U.S.; I especially love when the Tokyo Disneyland items are available. Sugoi Mart has everything from food and drinks, to Japanese and Korean beauty products, home goods, authentic toys and collectibles, as well as lucky bags, which have a curated selection of surprise items inside! They usually have free shipping specials running, which makes it even better.

3 May 2023
Unprompted review
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Reply from Sugoi Mart

Hi Darrell! We're so happy to hear that you were satisfied with our service! Thank you for your support and for trusting us to provide you with the best possible experience. We couldn't do it without customers like you! \(^▽^)/

Rated 5 out of 5 stars

Worth every cent!

Great packaging when shipping overseas, the amount of VARIETY they have for merch and snacks is amazing. I love their lucky bags because I always get my money’s worth. Can not recommend them more!

21 August 2022
Unprompted review
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Reply from Sugoi Mart

Hi Allison! Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product and service. We're committed to providing the best possible experience to our customers, and we appreciate your support! (^▽^)

Rated 5 out of 5 stars

Fun Japanese trinkets for everyone! Super special gifts as well!

I like the variety of goods I purchase here. Mainly for Sanrio and Pokémon stuff for my sons like plushies and keychains. Other online presences maybe sold out but I can still receive it from sugoimart. I enjoy receiving items that are posted from Japan. And I love their advent calendars the most. A present every day! I cannot wait till they make a new one for us!

3 May 2023
Unprompted review
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Reply from Sugoi Mart

Hi there! Your feedback is greatly appreciated! We're thrilled to know that our service met your expectations and that you had a positive experience with us. Thank you for your kind words and for choosing us as your service provider! \(^▽^)/

Rated 5 out of 5 stars

Literally s-tier 👌

You want to experience the best of japan, from the comfort of your place and for a really good price? Sugoi mart is the place to shop ❤️ they have everything you can wish for and more 😍

3 May 2023
Unprompted review
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Reply from Sugoi Mart

Hi Sabrina! We're so glad to hear that you enjoyed our product! Thank you for trusting us to provide you with a high-quality experience. We appreciate your support and hope to serve you again soon! (o_ _)ノ彡☆

Rated 5 out of 5 stars

They have such a wide selection!!!!…

They have sooooo many cute items to choose from !!! Everything from your favorite snack to your favorite Pokémon! I would highly recommend this shop <3333!!

3 May 2023
Unprompted review
Sugoi Mart logo

Reply from Sugoi Mart

Hi Karina! Thanks for sharing your feedback with us! We're delighted to hear that you had a great experience with our service and that it met your needs. We're grateful for your support and for choosing us as your service provider! (〃^▽^〃)

Rated 5 out of 5 stars

Sugoi mart is amazing, here's why

I've purchased two Sakura lucky bags and one from the pop up shop, and each experience was amazing. I was worried the pop up shop might have less diverse selection since it's located in America, but it has just as many unique household items, candy, and collectibles as the online store. Amazing selection of snacks unlike anything you'll find in your local Japanese market, or even one in a big city. The bags have thought and care put into them, and it's very noticable. Excellent choice of products. My one negative isn't even a negative, it's that I received some doubles when I purchased two Sakura mart lucky bags close together. Which makes sense since it's a limited season and it was close in time together so there was less changed stock. I still got plenty of amazing uniques items amd the doubles were only minor things like snacks that I'd want two of anyway 😂

2 May 2023
Unprompted review
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Reply from Sugoi Mart

Hi Desiree! Thanks for sending over your feedback! We're thrilled to know that you enjoyed our service and that it exceeded your expectations. We're happy to have you as part of our community! Hope to see you back again soon. (⌒‿⌒)

Rated 5 out of 5 stars

Love their videos

Love their videos, products that they are selling & everything :)

4 May 2023
Unprompted review
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Reply from Sugoi Mart

Hi there! Thank you for your kind words! We're delighted to hear that our product was exactly what you were looking for. We're so glad that you had a great experience with us! Have a great day. ヽ(*⌒▽⌒*)ノ

Rated 5 out of 5 stars

I love sugoi!

I love sugoi, always reliable shipping and all kinds of amazing products to choose from!

1 May 2023
Unprompted review
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Reply from Sugoi Mart

Hi Deni! We're over the moon to hear that you're satisfied with our service! Thank you for trusting us to provide you with the best possible experience. We couldn't do it without amazing customers like you! Looking forward to continuing to serve you. (〃^▽^〃)

Rated 5 out of 5 stars

Excelent online store.

Excelent online store.
You can have so much products from japan, snacks, plushies, candys, anime merchandise, variety of categories.
They has it all what you want and have worldwide shipping with a short delivery time.

4 April 2023
Unprompted review
Sugoi Mart logo

Reply from Sugoi Mart

Hi Kinnereth! Your feedback means the world to us! We're glad to know that you had a positive experience with our product. We're always striving to improve and provide the best possible service to our customers. Hope to see you back again soon. \(٥⁀▽⁀ )/

Rated 5 out of 5 stars

Really amazing selection Japanese goods…

Really amazing selection Japanese goods that are not available anywhere and so fun to receive. Great prices and brands.

1 May 2023
Unprompted review
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Reply from Sugoi Mart

Hi Anna! Thank you for sharing your thoughts with us! We're thrilled that you enjoyed our service and found it to be of high quality. We appreciate your support and look forward to serving you again soon! Have a great day. \(^▽^)/

Rated 3 out of 5 stars

Quality Goods, but Expensive Price Tag

Though it has been a while since I have purchased another subscription box or items from the site, I remember the 1st boxes being great quality for the price, but as time went on the quality began to lack in the product sent in each box (specifically the Doki Doki crate). Though I was getting some plushes, jousehold items, and stationary, It came to the point where I was getting lots of erasers, note pads, and pens that I could buy for myself at Daiso for a much cheaper price. Sugoi Mart itself can have a pretty hefty price tag when it comes to many of the items listed, however in a limited market of quality and authentic japanese goods, You will likely have to be willing to pay a higher pricetag for imported goods. If in the perspective of the crates themselves, I would highly recommend buying one box and seeing the quality for yourself before considering a full time subscription.

14 July 2022
Unprompted review
Sugoi Mart logo

Reply from Sugoi Mart

Hi Haille! Thank you for sharing your thoughts. We understand that our prices may be higher than some other retailers, but we want to assure you that we take pride in providing our customers with high-quality and authentic Japanese products. We believe that the quality of our products is worth the price.

However, Sugoi Mart is a standalone store and our products are not part of the Doki Crate subscription service from Japan Crate.

Thank you for considering Sugoi Mart for your Japanese goods. We hope that you will give us a chance to impress you with the quality of our products and service. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your feedback and look forward to serving you in the future.

Rated 5 out of 5 stars

Kawaii kingdom

I was blown away by the amazing selection of cute and weird Japanese items they have available. From adorable plushies to quirky stationery, the store has something for everyone who loves kawaii culture.

4 May 2023
Unprompted review
Sugoi Mart logo

Reply from Sugoi Mart

Hi there! We're so happy to hear that you were satisfied with our service! Thank you for your support and for trusting us to provide you with the best possible experience. We couldn't do it without customers like you! Looking forward to continuing to serve you. (o_ _)ノ彡☆

Rated 5 out of 5 stars

Sugoi Mart is one of a kind…they’re in their own league!

Sugoi Mart is one of the most diverse and quality oriented sites out there! I love the variety and exclusive merchandise you can get! It’s impossible to choose just one item! On top of that, their customer service is impeccable! AND their social media presence is out of this world! I really can’t say anything negative and I don’t think there’s much they can improve on because they’re already in their own league!

3 May 2023
Unprompted review
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Reply from Sugoi Mart

Hi Jade! Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product and service. We're committed to providing the best possible experience to our customers, and we appreciate your support! Hope to see you back again soon. (^▽^)

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