This company and its products are great! I have used them a couple of times now, and they are amazing. The last order took a bit longer to arrive, but the problem was due to US customs. Even then,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Been buying for a few years. Absolutely LOVE everything i get. I haven't been disappointed yet! I definitely recommend the "party box/happy meal" to try new snacks.
Company replied
Excellent silk box of Japanese treats however packaging of some cookies was flawed - bubble wrap would have been good to prevent broken cookies. But trests are very good! Excellent 15th birthday gif... See more
Company replied
I spent $50 on two giant mystery gachas and when I received my package I got two small cheap claw machine looking prizes. They were literally those round stuffies that are poorly stitched and cheap fa... See more
Company replied
Company details
Written by the company
Sugoi Mart is your ultimate destination for all things Japan! We bring the coolest, quirkiest, and most exclusive Japanese snacks, drinks, collectibles, beauty products, and everyday items straight from Japan to your doorstep—no matter where you are in the world. Discover Japan in every box!
Contact info
3.9
Great
654 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love This shop
I love This shop, as it has so many options to choose from. I really love the authenticityy
3 May 2023
Unprompted review
Reply from Sugoi Mart
Hi Gina! We're so glad to hear that you enjoyed our product! Thank you for trusting us to provide you with a high-quality experience. We appreciate your support and hope to serve you again soon! Looking forward to continuing to serve you. ＼(٥⁀▽⁀ )／
Awsome stuff from Japan!
Being a able to get som Digimon merch has been awsome! Also love the lucky bags, so far i got some pokemon themed and sakura themed ones and its like Christmas every time you get one!
3 May 2023
Unprompted review
Reply from Sugoi Mart
Hi there! Thanks for sharing your feedback with us! We're delighted to hear that you had a great experience with our service and that it met your needs. We're grateful for your support and for choosing us as your service provider! Hope to see you back again soon. (〃＾▽＾〃)
love this site!
love this site. great choice for anime merch and japanese snacks! perfect for any pokemon and sailor moon fan.
20 April 2023
Unprompted review
Reply from Sugoi Mart
Hi Brittany! Thanks for sending over your feedback! We're thrilled to know that you enjoyed our service and that it exceeded your expectations. We're happy to have you as part of our community! Hope to see you back again soon. (〃＾▽＾〃)
Sugoi Mart is an amazing store
I really love Sugoi Mart! They have a great customer service and even if i’m not buying anything i still check their website to see what’s new lol not to mention their social media is always amazing :)
3 May 2023
Unprompted review
Reply from Sugoi Mart
Hi Caroline! Thank you for your kind words! We're delighted to hear that our product was exactly what you were looking for. We're so glad that you had a great experience with us! Have a great day. ＼(٥⁀▽⁀ )／
bought some snacks!
i bought some snacks from there a while back and it came really quick !!
29 March 2023
Unprompted review
Reply from Sugoi Mart
Hi Sarah! Your feedback means the world to us! We're glad to know that you had a positive experience with our product. We're always striving to improve and provide the best possible service to our customers. Hope to see you back again soon. (⌒‿⌒)
They’re dedicated to making us happy!
I love that Sugoi Mart is dedicated to making their customers happy! I’m a big mystery addict and they have the cutest boxes!
2 May 2023
Unprompted review
Reply from Sugoi Mart
Hi Alooa! Thank you for sharing your thoughts with us! We're thrilled that you enjoyed our service and found it to be of high quality. We appreciate your support and look forward to serving you again soon! Have a great day. ヽ(*⌒▽⌒*)ﾉ
I absolutely LOVE Sugoi Mart!!
I absolutely LOVE Sugoi Mart!!! They have the CUTEST Sanrio and Pokémon items which are my obsession!! Plus they have the coolest snacks and merchandise from all my favorite animes!! I would give them 100/10!!!
3 May 2023
Unprompted review
Reply from Sugoi Mart
Hi Caroline! We're so happy to hear that you were satisfied with our service! Thank you for your support and for trusting us to provide you with the best possible experience. We couldn't do it without customers like you! Looking forward to continuing to serve you. (o_ _)ﾉ彡☆
Their products are amazing
Their products are amazing. I especially love all the great deals. Such great customer service.
2 May 2023
Unprompted review
Reply from Sugoi Mart
Hi Alexandra! Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product and service. We're committed to providing the best possible experience to our customers, and we appreciate your support! Hope to see you back again soon. (〃＾▽＾〃)
Awesome shop
Awesome shop where I can get a little taste of a country I fell in love when I went to.
3 May 2023
Unprompted review
Reply from Sugoi Mart
Hi Krumz! Your feedback is greatly appreciated! We're thrilled to know that our service met your expectations and that you had a positive experience with us. Thank you for your kind words and for choosing us as your service provider! Have a great day. ＼(٥⁀▽⁀ )／
Great Store Overall
I love Sugoi Mart. You're able to get exactly what you want from Japan from snacks to home items to anime merchandise. Sugio Mart has it all! My only complaint is you have to either wait until they do a free shipping event or save up and buy over $200 of stuff to get free shipping otherwise it is not worth it as the shipping is often the same if not more expensive than the products themselves. Oh one other thing, they need to fix the wishlist. Everytime I put items on there, they stay for a few days then the entire wishlist is wiped, very annoying. Otherwise, I love the shop and the products they offer!
15 December 2022
Unprompted review
Reply from Sugoi Mart
Hi Erika! Thank you so much for your kind words. We are thrilled to hear that you love our products and the variety we offer. We take pride in providing our customers with high-quality and authentic Japanese goods, from snacks and home items to anime merchandise.
We value your opinion on our shipping policy and will consider it. We understand that shipping prices might be an issue for our consumers, therefore we occasionally run free shipping events and promotions. We also make every effort to keep shipping prices as low as possible while still guaranteeing that your goods reach securely and quickly.
Also, we apologize for the inconvenience you experienced with our wishlist feature. We are working to fix this issue and appreciate your patience while we do so. In the meantime, our team is happy to help you keep track of your favorite products and create a personalized shopping experience just for you.
If you have any further feedback or suggestions, please don't hesitate to reach out to us. We value your input and strive to make Sugoi Mart the best shopping experience possible for all of our customers.
Overall amazing
The mastery boxes are well filled with gorgeous snacks and objects.
Couldn’t ask for something better
20 April 2023
Unprompted review
Reply from Sugoi Mart
Hi Alice! We're so glad to hear that you enjoyed our product! Thank you for trusting us to provide you with a high-quality experience. We appreciate your support and hope to serve you again soon! Looking forward to continuing to serve you. ＼(＾▽＾)／
Great place to buy unique
Great place to buy unique, awesome items straight from Japan. I have purchased many things from them and have always been surprise of the variety and quality of there items. My family loves Sugoi Mart!
21 April 2023
Unprompted review
Reply from Sugoi Mart
Hi Angela! Thanks for sharing your feedback with us! We're delighted to hear that you had a great experience with our service and that it met your needs. We're grateful for your support and for choosing us as your service provider! Hope to see you back again soon. (＾▽＾)
First experience + lovely staff!
The first time I ever bought something from Sugoi mart was when my favorite having a collab with a snack company and i really wanted the gummies! We ordered 2 packages and they arrived quicker than I thought they would! I still remember how happy I was to have been able to easily find the snacks with my favorite show on them! The gummies were delicious and sugoi mart continues to be a place I look for new snacks that I’d like to try along with old ones I miss from the time I used to live in Japan! They’re wonderful people with amazing customer service as well, very friendly staff that are kind and helpful!
10 March 2023
Unprompted review
Reply from Sugoi Mart
Hi Christina! Thanks for sending over your feedback! We're thrilled to know that you enjoyed our service and that it exceeded your expectations. We're happy to have you as part of our community! (⌒‿⌒)
Always a lovely place to go!
Always love popping into sugoi mart! It's full of cute things! I never feel like I'm pressured to buy anything and I can shop at my own pace.
1 March 2023
Unprompted review
Reply from Sugoi Mart
Hi Fonda! Thank you for your kind words! We're delighted to hear that our product was exactly what you were looking for. We're so glad that you had a great experience with us! ヽ(*⌒▽⌒*)ﾉ
Everything Japan and more!
I love Sugoi Mart because they offer everyone a chance to enjoy everything Japan! You name it, they have it! As a Japan lover myself, I can only recommend checking them out. You won’t be disappointed!
3 May 2023
Unprompted review
Reply from Sugoi Mart
Hi Jenny! We're over the moon to hear that you're satisfied with our service! Thank you for trusting us to provide you with the best possible experience. We couldn't do it without amazing customers like you! (〃＾▽＾〃)
Very cute stuff
20 April 2023
Unprompted review
Reply from Sugoi Mart
Hi Diane! We're thrilled to know that you enjoyed the experience with us! Have a great day!(*￣▽￣)b
I was not sure but once I got it I…
I was not sure but once I got it I can't get enough of it! I can't wait to buy more from this place
3 May 2023
Unprompted review
Reply from Sugoi Mart
Hi Zane! Your feedback means the world to us! We're glad to know that you had a positive experience with our product. We're always striving to improve and provide the best possible service to our customers. ＼(٥⁀▽⁀ )／
Perfect Holiday Gift
Over the years, I've gotten some amazing video game and anime merch from Sugio Mart! I've gotten so many compliments on my Japan-exclusive Starbucks products, like my bunny mug.
25 December 2022
Unprompted review
Reply from Sugoi Mart
Hi Rybecca! Thank you for sharing your thoughts with us! We're thrilled that you enjoyed our service and found it to be of high quality. We appreciate your support and look forward to serving you again soon! (o_ _)ﾉ彡☆
Sugoi mart anime lucky bag and demon…
Sugoi mart anime lucky bag and demon slayer merch is the reason why I love it so much and Sakura themed merch and snacks are so much love
4 May 2023
Unprompted review
Reply from Sugoi Mart
Hi Aleesha! We're so happy to hear that you were satisfied with our service! Thank you for your support and for trusting us to provide you with the best possible experience. We couldn't do it without customers like you! ＼(＾▽＾)／
Really great choice of goods!
Really great choice of goods!!
Snacks to cute toys and accessories!! A weeaboos dream!!
3 May 2023
Unprompted review
Reply from Sugoi Mart
Hi Jay! Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our product and service. We're committed to providing the best possible experience to our customers, and we appreciate your support! (＾▽＾)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.