they lost my package from Amsterdam to Porto because they use a carrier with 1.7 score on trustpilot. They need 5-6 business days for an investigation of a parcel that's been lost for two weeks alread... See more
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See what reviewers are saying
I bought some MAC Chino which initially didn't arrive and was thinking I'd been ripped off but turns out was down to Dutch Postal strike. Soon as it ended my trousers arrived a day later. It was a... See more
After failure by deliveryservice, our problem was salved perfectly and even more than that by Suitables. We received another pullover right away, however the original was delivered a week later, ope... See more
I was surprised how quick the order was confirmed and delivered to my address in Sydney. The the GARDEUR garments are exceptional not only in quality but also in style, form and detail. I am very... See more
Company details
Written by the company
Wij zijn Suitable. Al meer dan 20 jaar helpen we mannen om er op hun best uit te zien, elke dag weer. Dat doen we met herenkleding die niet alleen goed staat, maar ook goed voelt. Denk aan tijdloze basics die altijd kloppen en stijlvolle eyecatchers waarmee je een statement maakt. Onze collectie duurzame herenmode gaat seizoen na seizoen mee en is gemaakt van materialen die je graag draagt. Of je nu kiest voor ons eigen Suitable-label of een van de 50+ premiummerken, je kunt rekenen op een assortiment vol oog voor details, pasvorm en comfort. Wij geloven dat stijl iets persoonlijk is. Daarom denken we met je mee, geven we eerlijk en deskundig maatadvies en helpen we je kiezen wat past bij jouw karakter, bouw en de gelegenheid waarvoor je je kleedt. In onze 29 winkels staan onze stijlexperts klaar met persoonlijke aandacht, een glimlach en een verse espresso. Terwijl jij verschillende looks past, letten wij op de details die het verschil maken. Shop je liever vanuit huis? In onze herenmode webshop vind je dezelfde service, inspiratie en het complete aanbod. Daarnaast ontdek je er informatieve blogs, inspiratiepagina’s en keuzehulpen waarmee je eenvoudig je garderobe een stijlvolle update geeft. Met slechts een paar klikken bezorgen we je bestelling gratis én vlot bij je thuis.
Contact info
Stadionlaan 163, 5246JT, Rosmalen, Netherlands
- 073- 623 53 53
- klantenservice@suitable.nl
- suitableshop.nl
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
UK users AVOID
UK users AVOID!
Returns have to go to the UK and so cost £20+, despite the .co.uk web address and the fact their website fails to flag this in the returns section.
Customer service were not sympathetic at all.
Wish I'd seen the UK reviews about this on the suitableshop.nl Trustpilot, but I saw the great rating and didn't look any further...
Starting this suitableshop.co.uk in the hope I help someone!
It's also not great for the environment for individual items to be shipped over.
12 January 2024
Unprompted review
Great service and price
8 December 2023
Unprompted review
Ineffective but responsive service
despite ordering on 6th of December, the article did not turn up before Christmas. It had a due delivery of 20-22.... despite contacting customer service, who in fairness are very responsive, to point out the article had not been scanned by their postage handler in over a week, they refused to engage until the delivery window expired. So a total waste of money and time... being responsive on service is one thing, being effective is a whole different matter.
Updated - articles arrived as ordered on January 3rd. In fairness to Suitable the issues with delivery were not theirs, but it was very frustrating that they were unwilling to engage their service provider who clearly had issues
24 December 2023
Unprompted review
Reply from Suitableshop
Hello,
We appreciate you taking the time to post your review. We're very sorry to hear that you feel this way about ordering with us.
We hope you'll want to give us some more information through our customer service team. You can reach them via customerservice@suitableshop.com.
Again, thank you for your review. We hope to hear from you soon.
DO NOT USE THIS COMPANY
If you are in the UK do not order from this Company unless you are 100% sure that you won’t need to return anything - their website looks like a UK website with a Co.uk web address but the returns need to be sent to The Netherlands with extortionate costs, I had to pay €26 to return one jumper, absolute joke & very misleading!!! NEVER EVER AGAIN would I use this Company
16 December 2023
Unprompted review
Reply from Suitableshop
Thank you for taking the time to post your review, we value every opinion, negative comments are also important. We are very sorry to hear that you have this feeling about ordering from us.
We understand that it can be confusing that our website has a .co.uk domain, but returns have to be sent to the Netherlands.
We would like to clarify that according to our return policy, return costs are indeed the customer's responsibility, as stated on our website. You can find this information under our frequently asked questions, and on our return information page.
Our sincere apologies for the inconvenience you experienced. We appreciate your feedback and take your complaint seriously.
Great company
The company is honest and efficient in providing the product to the customer. However, know your size. I ordered a size too small.
29 September 2023
Unprompted review
Buying from Suitable works very well
User-friendly, informative website, efficient delivery, stylish, good quality garments.
25 September 2023
Unprompted review
Top service.
28 September 2023
Unprompted review
Rip off company
I was overcharged as the price was marked in euros but I was charged the amount in pounds sterling thereby making an overcharge of over ten pounds. I shall not use Suitable Shop again.
27 September 2023
Unprompted review
Reply from Suitableshop
Dear Anthony,
Thank you for posting your review
It seems there has been a mistake, which may have caused you to feel that you paid a euro price instead of the pound price.
We understand that this can be confusing and we would like to clarify that you paid the correct amounts in the correct currency. We are sorry if the wrong impression was created. We assure you that there was no mispricing or overcharging.
We value your satisfaction and transparency in our communications. We will ensure that such misunderstandings are avoided in the future.
Should you have any further questions or comments, please do not hesitate to contact us. We are always ready to help you and address any concerns.
We apologize for the inconvenience and confusion.
Best regards,
Suitable
Place is a scam
Place is a scam. Sends the wrong product of low quality and doesn't replace it. Shipping is at your own cost both ways. To return a product it was $100-$150. Avoid.
25 September 2023
Unprompted review
Reply from Suitableshop
Hello Geoff,
Thank you for writing your review.
We are sorry to hear that there has been a misunderstanding regarding the quality of the Desoto shirt. We apologize for any inconvenience caused.
The Desoto shirts we have in our assortment in the color white are both made of high-quality 100% jersey cotton. However, we understand that you would have preferred a different quality for this shirt, but unfortunately, we do not have that specific product available in our inventory.
We appreciate your feedback and will certainly take it into consideration when evaluating and expanding our product range in the future. If you have any further questions or comments, please don't hesitate to reach out. We are here to assist you.
Once again, we apologize for any inconvenience caused, and we hope to serve you better in the future.
Best regards,
Suitable
Excellent product
Excellent product. Excellent service. Shirts fit well, wash well and iron well. Perfect.
18 September 2023
Unprompted review
Amazing service
Amazing service, was shipped within an hour of ordering and arrived (from Holland) 3 days later.
3 August 2023
Unprompted review
5 Star Customer Service and Fast…
5 Star Customer Service and Fast Shipping.
9 August 2023
Unprompted review
No Complaints
Very satisfied with the trousers and the service. Communication, and tracking information were good. No complaints
29 June 2023
Unprompted review
Beware if you try to return something
Beware. Our experience of returning a product using the same carrier (UPS) that delivered it has been expensive. After paying £20 or so for the return, the package came back 'service disruption occurred'. Customer service at Suitable advised me to contact UPS and wished me a nice day. In fact, they wished a 'nice day' on me a few minutes later when I queried this. Brexit has made everything more complicated, but Suitable offers a service to the UK and returns should be easier. Another member of staff sumitted a more helpful response (without wishing me a nice day), so I contacted UPS and have had the returned package collected at no charge. I'll see if this is more successful
6 July 2023
Unprompted review
Reply from Suitableshop
Thank you for taking the time to share your review with us. We always appreciate hearing from our customers, and we're sorry to hear that your recent experience with the return of your order didn't meet your expectations.
We apologize for any inconvenience caused by the return of your parcel and we would like to investigate this matter further. Could you please contact our customer service team with your order details so that we can gather more information about what happened? Thank you again for your feedback and we look forward to hearing from you soon.
Good fit and nice material
6 June 2023
Unprompted review
Yet another spamming company
Very good clothing and swift service, but:
When they started spamming me with emails after the delivery they ruined the experience. 😡
6 June 2023
Unprompted review
Great White Jeans
The two pair of white jeans were comfortable and looked excellent.
8 April 2023
Unprompted review
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