The machine usually works but it is wi-fi dependant and that is the issue. To start the instructions were not very intuitive and we struggled to use it. Several attempts at using our own card had to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In general the best end-to-end solution there currently is. Still buggy occasionally, but if every part gets perfected, it will dominate the market for sure
Company replied
Really handy app, does everything i need it too, only reason for 4 stars instead of 5 is it logs me out sometimes
Company replied
Excellent service, money straight into bank for a very reasonable charge. Easy to use and can use it with your own mobile phone.
Company replied
Company details
- #48 of 60 best companies in Payment service
- #100 of 117 best companies in Financial Institution
Written by the company
SumUp is a leading global financial technology company driven by the purpose of levelling the playing field for small businesses. Founded in 2012, SumUp is the financial partner for more than 4 million small merchants in over 35 markets worldwide, helping them start, run and grow their business. Through its Super App, SumUp provides merchants with a free business account and card, an online store, and an invoicing solution – as well as in-person and remote payments seamlessly integrated with SumUp’s card terminals and point-of-sale registers. SumUp is committed to leveraging its success to make the world a better place and has pledged to donate 1% of its revenue to support environmental, educational and entrepreneurial causes. In 2022 SumUp was recognised as a Top Global Employer for the LGBTQ+ community by the Stonewall Workplace Equality Index.
Contact info
United Kingdom
- sumup.com
4.1
Great
43K reviews
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Reply from SumUp
Hello PAOLA,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
Reply from SumUp
Hello asfandear azimi,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
High charges
1 March 2026
Reply from SumUp
Hello Phone Town,
Thank you for your message.
With Payments Plus, you can now have reduced transaction fees.
It has a free 7-day trial that you can cancel at any time, giving you 0.99% instead of 1.69%, no fees for transactions under 10€, 50% off our products, preferred support, and much more.
Here you can find our complete information:https://www.sumup.com/en-gb/payments-plus/
We are available for all inquiries in the chat and support center: https://help.sumup.com/uk-UK
Best regards,
your SumUp Team
Strongly advice to stay away from this company
I had a truly dreadful experience with SumUp. From the moment I signed up honestly, by mistake I ran into nothing but problems. Their customer service is shocking, easily the worst I’ve ever dealt with. Getting any kind of response was difficult, and when I did hear back, the communication was poor and unhelpful. What made things even worse was them holding onto my money without clear explanation. It caused unnecessary stress and frustration, and no one seemed willing or able to resolve it properly. Overall, a horrible experience from start to finish. I will never use them again and strongly advise others to avoid their service.
17 April 2026
Unprompted review
Reply from SumUp
Hello Atinuke,
We’re sorry to hear about your experience and understand how upsetting this situation must have been. Since no account details were shared here, we’re unable to check or forward your case.
To ensure your concern is reviewed properly, please contact us via private message or the chat in your SumUp app or Dashboard so our support team can assist you directly.
Best regards,
Your SumUp Team
Reply from SumUp
Bonjour Michael,
Nous sommes ravis de savoir que notre application répond parfaitement à vos attentes.
Merci pour votre retour.
Cordialement,
l'équipe SumUp.
Love it!
Sum Up is great for my charity as there are no monthly fees as I only need to use the machine a few times a year
28 July 2025
Reply from SumUp
Hello Jens Acorn,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
That is my feeling about the bank…
That is my feeling about the bank especially dealing with the customer service
1 May 2026
Reply from SumUp
Hello Abdul-Kabir Abdul,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
Reply from SumUp
Hello TARIQ,
Thank you for the nice comment!
We are very pleased that you are satisfied with SumUp and our service!
Best regards, your SumUp Team
Reply from SumUp
Hello Jack Melo,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
Simple and great
1 May 2026
Reply from SumUp
Hello Angus Clarke,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
System doesn’t work as one
I bought the plus system so I could manage a floor plan along with two handheld devices and two printers. The system is nothing short of useless. The handheld devices don’t show the same orders as the till so you can’t close out orders on the till that were created on the handheld and vice versa. The printers constantly fail to print so orders don’t make it to the kitchen. Makes for an awful management of what needs to be made. Been dealing with support for over a week before opening and sure enough didn’t do anything. For something sold as plug and play, it’s terrible. I regret buying this thing and will be looking at other better alternatives. Would not recommend this at all. Avoid!
1 May 2026
Unprompted review
Reply from SumUp
Hello Keith,
We’re very sorry to hear about your experience and understand how frustrating this situation has been. After reviewing the case, we can see that our team has already provided clarification via email today regarding the setup and limitations discussed.
If you have any further questions or need additional support, please reply directly to that email so our specialists can continue assisting you.
For detailed help or follow-up, you can also visit https://help.sumup.com or contact us via the chat in your SumUp app or Dashboard so we can support you directly.
Best regards,
Your SumUp Team
Perfect for starting out
I’ve been using SumUp for my small food business, and overall it’s been a really smooth experience.
The setup was quick and straightforward, and I like how easy it is to start taking payments straight away without complicated contracts. For now, I also host my website through SumUp, it’s very basic, but it does the job and I’m happy with it. It’s especially great not having to pay monthly fees just to maintain a website.
Payouts are reliable, and I appreciate the transparency with fees, no hidden surprises. It’s been really useful to have everything in one place, from payments to online orders.
That said, the product and variant setup could be more flexible, especially when offering different sizes or options.
Overall, SumUp is a great option for small businesses or anyone starting out.
1 May 2026
Reply from SumUp
Hello Ariel T,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
5 Stern bester
1 May 2026
Reply from SumUp
Hallo Krasimir Angelov,
vielen Dank für den netten Kommentar!
Es freut uns sehr, dass Sie mit SumUp zufrieden sind!
Liebe Grüße, dein SumUp Team
Reply from SumUp
Bonjour Abdelhafid,
Merci pour votre commentaire ! Nous sommes ravis de constater que votre expérience a été positive et vous remercions d’avoir pris le temps de la partager. Si vous avez besoin d’informations ou d’assistance, vous pouvez consulter help.sumup.com ou nous contacter via le chat de votre application SumUp ou de votre tableau de bord afin que nous puissions vous aider directement.
Cordialement,
L’équipe SumUp
Reply from SumUp
Hello Rupinder Nandhray,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp and ours!
Best regards, your SumUp Team
Reply from SumUp
Hello Marc Olivier Gonzalez,
Thank you for the nice comment!
We are very pleased that you are happy with SumUp!
Best regards, your SumUp Team
Spent 4 hours on their chat 8 days without device. Refused to give me complaints address.
Spent 4 hours on their chat trying to sort out what appears to be a software glitch. After about an hour the advisor hangs up then I have to explain the issue again to another less than incompetent person. This went on for 3 days! Tried to complain but customer support would not let me! Refused to give me there managers name or put me through. Refused to give me email address or advise of complaints procedure. Still not working 5 days on, and no email or call back. They have no support. Telephone line takes you to chat via text support. Total rubbish company. Please avoid this company. These people are managing people money and livelihoods. I also note that it took minutes for SumUp to respond to a bad trust pilot review.
Update: now on day 8 without device and email response to complaint is "We'd like to inform you that we no longer use email as a communication channel."
Further email today day 8 from SumUp stating they have closed my profile as requested!
Interesting as I requested the issue to be fixed. I cannot reiterate enough how bad SumUp customer service is, it seams any issues one has with service or device and it's easier to close your profile than deal with the problem.
27 April 2026
Unprompted review
Reply from SumUp
Dear Faisal,
We appreciate your positive feedback! We're happy to hear that you find SumUp easy to use and that transfers are quick.
Thank you for your review.
Kind regards,
Your SumUp Team
Reply from SumUp
Helo there !
Thank you so much for the 4-star review and the thumbs up! 👍
We are thrilled to hear that you had a great experience with our customer service team. Providing helpful and timely support is a top priority for us, and it’s wonderful to know we hit the mark for you.
We truly appreciate your feedback and your trust in SumUp.
Sincerely,
The SumUp Team
Its simple to use and works very well
28 June 2025
Reply from SumUp
Dear Rodney,
We appreciate your positive feedback! We're happy to hear that you find our product simple to use and that it works well for your needs.
Kind regards,
Your SumUp Team
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