The first bottle didn't show results right away, but by week three something shifted. My skin texture improved and the fine lines around my eyes softened. Six months in and I'm a regular customer now... See more
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Their guarantee means something because I've returned products before from other companies and it was a nightmare. This time, the entire process took less than ten minutes online. The refund hit my ac... See more
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“I’ve been using Sun Coast Sciences products for a while now, and the results have been genuinely impressive. Their formulas deliver exactly what they promise, and I’ve come to rely on them as part of... See more
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Ordered on a Tuesday and had the package by Friday. The bottle was sealed perfectly, shipped in branded packaging. One jar lasted me exactly three months with daily use, so the cost per application is... See more
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Company details
Written by the company
Sun Coast Sciences is a health and wellness company offering doctor-formulated supplements and skincare focused on anti-aging, beauty, brain, immune, and overall wellness. Founded by Dr. Mark Rosenberg and supported by a team of medical professionals, the brand uses clinically studied ingredients and sells directly to consumers online to deliver premium, science-backed formulas.
Contact info
Sun Coast Sciences. 1680 Michigan Avenue, Suite 700, 33139, Miami Beach, United States
- 1-888-281-6816
- mail@suncoastsciences.com
- suncoastsciences.com
3.9
Great
127 reviews
Replied to 90% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Skin salt and auto renew? Not me
I purchased 3 containers of skin salt, I thought it would as my skin is dry and flaky, I took it every day and my skin is still flakey but I didn't try to get a refund. Over a month passed a finished the last container and all of a sudden, today they tried to charge my bank, I did not sign up for a subscription and I haven't gotten anymore product so why are they charging me? I haven't got a response as yet.
18 August 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for sharing your experience Joan. We’re truly sorry for the frustration this caused and appreciate the opportunity to clarify for you.
First, regarding results: we understand how disappointing it is when a product doesn’t deliver the improvement you hoped for. Every order is backed by our 365-day guarantee, and our team is always happy to help with troubleshooting or refunds.
As for the charge you’re seeing, we want to reassure you that we do not charge customers without an active subscription. Sometimes a subscription is selected at checkout for added savings, and if it isn’t canceled, a future shipment can be scheduled. That said, it is never our intention to surprise anyone.
Our Customer Happiness team is available 24/7 to quickly review the account, stop any future charges, and issue a refund if applicable so please don't hesitate to reach -- just visit our support page at suncoastsciences.com for immediate assistance.
We’re disappointed we haven’t connected with you yet, but we absolutely want to make this right and earn your trust. Please know support is always available, and helping customers feel confident and cared for is our top priority.
SunCoast SCAM/SPAM Company
SunCoast is nothing more than a SCAM/SPAM company. I ordered 1 month supply of the DHT hair growth product. Which took diligent "NO" answers on the website. Beyond their repeated attempts to order 3-6 months of the product, that cost $50 per bottle. It took forever to get the ordered product delivered, after the order was accepted. Upon delivery, I took the pill as directed, for 30 days, and found no improvement for the sheding or fallout of my hair. This company is a SCAM! Don't order anthing from them.
8 July 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for taking the time to share your experience, Sheila. We’re truly sorry for the frustration you felt, and we appreciate the opportunity to provide a little clarity for you.
When it comes to results, hair and wellness supplements typically work gradually. Hair growth follows a natural cycle, and many customers who see improvement do so with consistent use over several months. We understand how discouraging it can feel when results aren’t noticeable right away, which is why every purchase is protected by our 365-day guarantee—so customers never feel stuck if a product isn’t right for them.
During checkout, we do offer multi-month options because many customers prefer the added savings, but single-bottle purchases are always available. Subscriptions can be managed or canceled at any time, often instantly, through our self-service tools or with help from our team. Our goal is always clarity, never pressure.
We’re disappointed we didn’t have the chance to connect with you directly, as we would have been happy to help review your order, discuss options, or issue a refund if appropriate. Support is available 24/7, and we encourage anyone with questions or concerns to visit the support page on suncoastsciences.com for immediate assistance.
We truly value transparency, stand behind our products, and remain committed to supporting every customer with care and respect.
Disappointed in the Product &the Return Process
When I purchased the products I decided to order a 12 month supply, due to expected "supply chain shortages" and "small batch production". I received the products and used them faithfully day and night. The cleanser had a slight burning sensation. But in 2 months of product use, I see no discernable difference with my complexion.
In addtion to already having a 12 month supply, I did not realize I was automatically enrolled in a monthly subscription so additional product was being sent.
When I called to request a return I was "firmly" told I am responsible to pay for shipping for unused and used bottles. So I encur a higher penalty for return expense due to the extra product received via subscription.
Customer service was not 5 star, either. No compassion about having tried it and not working for me. I spoke to her in July.
Today, August 12th, I went into the website to print out return authorization and noted she did not arrange for ALL my product to be returned.
12 August 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for taking the time to share your experience Leann. We’re truly sorry for the disappointment and frustration you felt, both with the product results and with how the return process went. We appreciate you giving us the opportunity to listen and clarify.
We understand how discouraging it can be to use a product consistently—day and night—and not see the improvement you were hoping for. Everyone’s skin responds differently, and sensations like mild tingling or warmth can occur depending on skin sensitivity. This is exactly why we offer a 365-day guarantee, so customers have plenty of time to try the products and reach out if something doesn’t feel right or isn’t meeting expectations.
Regarding subscriptions, we want to be very clear and transparent. Subscription options are always optional and offered only for additional savings. Customers must actively opt in during checkout, and we fully comply with all consumer protection requirements—subscriptions are never forced. That said, we’re truly sorry for any confusion, and our team is always happy to review an account, explain how it was set up, and stop any future shipments immediately if needed.
For returns, customers are responsible for return shipping, which is standard in our industry, but we never want that to feel like a burden—especially after making a thoughtful commitment to try the product. We’re disappointed to hear that your interaction with our team felt lacking in compassion or that the return authorization didn’t include all eligible items. That’s not the experience we want for anyone.
We would genuinely appreciate the chance to review your account, correct any oversights, and help bring this to a smooth and fair resolution. Support is available 24/7, and we encourage you to visit the support page on suncoastsciences.com for immediate assistance.
Your feedback matters to us, and we remain committed to transparency, care, and earning trust every step of the way.
I have been using it morning and night…
I have been using it morning and night and notice no visible results after over a month. A total waste of time and money. Wish I would have read all the reviews before ordering any of it.
11 August 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for sharing your experience. We’re truly sorry to hear how disappointed you feel, and we understand how frustrating it can be to commit time and consistency without seeing the results you hoped for.
Skincare results can vary widely from person to person, and for many people, visible improvements happen gradually over a longer period of use rather than within the first few weeks. That’s exactly why every purchase is protected by our 365-day guarantee, so customers have plenty of time to try the product.
We’re disappointed we didn’t have the opportunity to support you sooner. Please know, our Customer Happiness team is always here to help with product guidance, troubleshooting, or a refund if the product isn’t right for you. Support is available 24/7, and we encourage you to visit the support page on suncoastsciences.com for immediate assistance.
We truly value feedback and would appreciate the chance to earn your trust and make this right.
This company engages in shady marketing.
This company engages in affiliate marketing that is nothing less than spamming. If their product was any good then they wouldn't have to resort to this sort of annoying tactic.
5 August 2024
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for sharing your perspective. We understand that receiving marketing emails isn’t for everyone, and we never mean for our messages to feel intrusive.
Many of our emails come directly from Dr. Rosenberg, who shares educational information because he genuinely cares about helping customers get the best possible results. Customers are always free to unsubscribe at any time, though doing so may mean missing out on his insights as well as occasional savings on our products.
That said, the frequency of emails doesn’t reflect the effectiveness of our products. We stand behind every purchase with a 365-day guarantee and offer real, 24/7 customer support to assist with questions, results, or service whenever needed.
If you need help managing email preferences or need support please visit the support page on suncoastsciences.com for immediate assistance.
Love it!
Love it!! Its a good product, tightens my skin and it feels smooth...
3 August 2025
Unprompted review
BLACK LISTEDI
I complained about receiving products from SCS that I didn't order. I was not on the automatic shipment plan. The unordered products were a variety of items I would never have ordered. I was getting charged thru my credit card that was on file with SCS. I discontinued that card but SCS continued to ship to me with the expired CC. I called my bank and asked their Security Division to look into how SCS could continue to charge my account. They called SCS directly and suddenly the shipments stopped and a credit of more than $500 showed up in my account . Meanwhile that amount was only a portion of what was charged. I contacted SCS directly and was directed to at least 5 people who worked for their "Happiness Team." All of them told me how to return the products and get a full refund. That was 45 days ago. I returned 27 unopened, untouched products. I paid the shipping. Still no refund. Today I learned I am BLACK LISTED by SCS and banned from ordering from them ever again. DO NOT ORDER DIRECTLY FROM SCS. I think they prey on older women who want to look younger and be thin. Who doesn't? Black Listed!!! Because I called their bluff and complained to be able to stop them from continuing to charge my bank card. So much for free returns for 365 days.
.
23 July 2025
Unprompted review
Purchased many bottles of Derma Bright…
Purchased many bottles of Derma Bright for dark spots. I have completed 2 bottles and absolutely no difference after applying twice a day for almost 2 months. Expensive lesson that did not work as the purchase is made in U.S. dollars and I live in Canada.
22 May 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Hi Joy, Thank you for sharing your experience. We’re truly sorry to hear how disappointed you feel after giving the product such a consistent and thoughtful try—we understand how frustrating that can be.
Results with skincare can vary from person to person, and for many customers changes happen gradually over time rather than within the first couple of months. That said, we never want anyone to feel stuck with a product that isn’t meeting their expectations. This is why we stand firmly behind our 365-day guarantee. You’re welcome to return any unwanted or remaining product for a refund.
We know purchasing in U.S. dollars can add to the frustration when results aren’t what you hoped for, and we truly want to help make this right. Our Customer Happiness team is available 24/7, and you can easily start a return or get assistance anytime through our self-service portal at help.suncoastsciences.com.
We’d really appreciate the opportunity to support you and help bring this to a positive resolution.
If only I'd read the reviews on Trust…
If only I'd read the reviews on Trust Pilot before getting drawn in to their sales pitch. I'd like to know how these people sleep at night.
Used their Dark spot diminisher for a month and absolutely no difference. I've emailed someone called Lori who is their Head of Customer Happiness!!!! (That's a joke to start with) requesting a refund so will see what the outcome is.
One more comment. This serum is available on EBy at a fraction of the price I paid. That says it all really.
UPDATE
Had to send back the unopened bottles and the empty that I'd used.
Sent them the tracking details etc and the next day I got a refund notice through from PP. So I'll give them more stars for their customer service.
6 July 2025
Unprompted review
charged more than the total bill
The customer service representative would NOT verify that they have charged me $124.02 more than the total billed $117.00.
Paypal even tried reaching out to them but nothing- NO reply!
I even sent a screenshot of my credit card transaction details.
29 June 2025
Unprompted review
The advertising is a scam…
I bought the serum that was advertised as doing everything for aging skin. I got three bottles and am on the second one. Nothing has changed on my skin. I have been watching a long scamming ad for Sun Coast Science's Derma Bright MD and wondered if the ingredients they say are used are in fact in the product. Thank you Trust Pilot - I've now found out that this company is one big con.
30 June 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Hi Christine, Thank you for sharing your experience. We’re truly sorry to hear how disappointed and frustrated you’re feeling, especially after giving the product a fair and consistent try.
We do want to gently clarify one important point: we believe strongly in 100% transparency. Every ingredient used in our products is clearly and fully listed on the product label and on our website. We do not hide, mask, or substitute ingredients, and we’re very intentional about being open and honest so customers can make informed decisions.
When it comes to results, skincare can respond very differently from person to person. While some customers see changes sooner, others may not experience the results they hoped for—and we understand how discouraging that can be. That’s exactly why we stand firmly behind our 365-day guarantee. If a product isn’t right for you, you can return any unwanted product for a refund.
We’re disappointed we didn’t have the chance to connect with you directly, as we truly want to support you. Help is available 24/7, and you can start a return any time through our self-service portal at help.suncoastsciences.com.
We value honesty, care deeply about our customers, and would genuinely appreciate the opportunity to make this right and earn back your trust.
Sadly
Sadly, I had to give it a one, to write my review. Ordered Total Package Serum and after using the entire package, morning and night, I didn’t see one ounce of improvement. The advertising is a marketing scam and the product is nothing but rubbish. Please check reviews on all sites before making the same mistake as myself.
1 March 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Hi Juliana, Thank you for taking the time to share. We’re truly sorry to hear how disappointed you feel after using Total Package Serum, and we completely understand how frustrating that can be.
Skincare results can vary from person to person, and while many customers see gradual improvements over time, a few may not experience the changes they hoped for. We never want that to feel discouraging or dismissive. That’s exactly why every purchase is protected by our 365-day guarantee, so customers can try our products with confidence.
We believe in transparency and care deeply about supporting our customers. If a product isn’t right for you, you can start a return anytime through our self-service portal at help.suncoastsciences.com, or reach our Customer Happiness team 24/7 through the support page on our website.
We’re truly disappointed we didn’t have the chance to help you sooner, and we would genuinely appreciate the opportunity to support you and make this right.
Stay away from this company
Stay away from this company. The ordering method keeps insisting you buy more products but gives no opportunity to review the order. You're just stuck.
27 May 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Hi Patricia, Thank you for sharing your feedback. We’re truly sorry that the ordering experience felt frustrating, and we appreciate the chance to clarify.
During checkout, we do present optional additional offers that many customers choose because they provide extra value and savings. That said, these offers are never required, and customers always have the ability to complete their order without adding anything extra. We never want anyone to feel rushed or “stuck,” and we’re continually working to make the experience as clear and comfortable as possible.
Most importantly, customers are never locked into a purchase. Every order is protected by our 365-day guarantee, so if something isn’t right, we’re here to help with support or a refund. Our Customer Happiness team is available 24/7 through the support page on our website, and returns can also be started anytime through our self-service portal at help.suncoastsciences.com.
We truly value feedback like this—it helps us improve—and we’re always here to support our customers.
ReActive made by Sun Coat Sciences is a Fraud
ReActive made by Sun Coat Sciences is a fraud. So many promises of how your wrinkles are treated from within and BTW you will need 6 months worth of product. I have been taking this product for over 3 months and have not seen one bit of improvement. Totally worthless.
21 May 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Hi Rebecca, Thank you for sharing your experience. We’re truly sorry that you fell into the group of customers who didn’t see the results they were hoping for, especially after giving ReActivate such a consistent and honest try. We understand how disappointing that can be.
Wellness supplements that work from within can affect everyone differently, and factors like age, genetics, overall health, diet, hydration, and lifestyle all play a role in how someone responds. While many customers do see improvements over time, we recognize that not every product will be the right fit for every person—and we never want that to feel frustrating or discouraging.
We would genuinely love the opportunity to earn your trust by helping you explore other options that may work better for you. In addition to our internal wellness products, we also offer topical skincare solutions that support the skin directly and may be a better match for your goals.
And of course, you’re never stuck. Every purchase is backed by our 365-day guarantee, and our Customer Happiness team is available 24/7 through the support page on our website to assist you. You can also start a return anytime through our self-service portal at help.suncoastsciences.com.
We truly appreciate you sharing your feedback and would welcome the chance to help you something that works better for you.
DERMA BRIGHT MD
I went to order a bottle of Derma bright MD and it told me I hadn't finished buying. It then went to charge me for 3 bottles. I didn't go through with the sale, but it still took out 1 bottle purchase. I thought I would try it and see. I can honestly say that my dark spots got worse after using it for a month. I then went to get a refund as per their guarantee, only to be told I had to go into a website . Sadly, this website is non existing. Surprise! Surprise!!
DO NOT PURCHASE THIS PRODUCT
It's a scam.
7 May 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Hi Susan, Thank you for sharing your experience. We’re truly sorry for the frustration and disappointment you felt throughout this process, and we appreciate the opportunity to respond.
We’re sorry that the ordering experience felt confusing—that’s never our intention. Customers are always able to review their order before completing a purchase, and we’d be happy to look into what occurred on your order to make sure everything was processed correctly.
We also understand how upsetting it can be to see your skin change in a way you weren’t expecting. Skin can respond very differently from person to person, and in some cases dark spots may temporarily appear more noticeable as the skin adjusts. That said, we’re truly sorry that Derma Bright MD wasn’t the right fit for you. We know how discouraging that can be.
We want to be very clear that our refund guarantee is real and fully honored. Returns can be started anytime through our self-service portal at help.suncoastsciences.com, which is active and available 24/7. Our Customer Happiness team is also available around the clock through the support page on our website if you’d prefer direct assistance.
Again, we’re sorry that you fell into the group of customers who didn’t see the results they hoped for. We would genuinely love the opportunity to earn your trust by helping you find a product that may work better for you—whether that’s another topical option or additional guidance from our team.
With Sun Coast Sciences, you’re never stuck, and we’re always here to help.
Scam
Unbelievably bad! I was trying to order one small bottle of the serum (what a gullible sucker I am!) The website kept telling me I was not finished and didn’t I want to buy two more bottles for this low price, then didn’t I want to buy six more bottles at this incredibly low price…. I ended up leaving the website, horrified, after not ordering anything.
I noticed the next time I looked at my bank online that they had charged me for three bottles of serum. Apologetic emails arrived stating that they were so deluged with orders that they were temporarily out of product. I kept writing Sun Coast back, stating that I had NEVER ordered anything, but had been charged for 3 bottles, and that I wanted nothing but my money back. They did finally refund my money. (I had paid with PayPal. I do highly recommend PayPal, as they actually provide some help against fraudsters!) Then the product arrived a week or so after my refund. I returned it. Horrible company. Beware!
10 February 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Hi Laura, Thank you for taking the time to share your experience. We’re truly sorry for how confusing and upsetting this situation felt, and we understand why it would have been frustrating.
We want to gently clarify that a charge can only be processed once an order is fully completed in the cart. Our checkout experience does include optional additional offers that many customers choose for added savings, but they are never required, and customers always have the opportunity to review their order before finalizing. That said, we’re very sorry that the process felt overwhelming at the time.
We’d also like to share that since this review was left, we’ve made meaningful updates to our ordering process. Our goal is always to improve, and feedback from our valued customers plays a big role in helping us make the experience clearer, smoother, and more comfortable for everyone.
We’re glad the charge was refunded and that the product was returned, and we truly regret that this experience left you with a negative impression. Transparency, fairness, and support are extremely important to us.
If you ever have questions or need assistance, our Customer Happiness team is available 24/7 through the support page on our website, and returns or account actions can also be managed anytime through help.suncoastsciences.com. Thank you again for sharing your feedback—it helps us continue to grow and improve.
Stay Away
I think this whole set up might be a scam....
24 Jan 2025 - Order made after a very long sales pitch on Facebook - when will I learn....
24 Jan - email with purchase receipt PLUS a request to buy more stuff
25, 26, 27 and 29 Jan - emails asking me to buy more stuff
29 Jan - email saying there was “slight delay” on getting stock
30 Jan & 1 Feb - emails asking me to buy more stuff
5 Feb - YET ANOTHER email asking me to buy more stuff and saying "I just got word our manufacturing team put finishing touches on our latest batch… and they’re expected to get it out the door shortly. I’ll email you the moment your order is scheduled for delivery.” (N.B. This was after it had supposedly been shipped according to the emails below)
10 Feb - YET ANOTHER email asking me to buy more stuff
12 Feb - Beth from "Customer Happiness" wrote to me with a further email saying there was a slight delay and stock would be in within the next few days. I replied to this saying to cancel the order
12 Feb - Micah from the Customer Happiness Team wrote to me saying it couldn't be cancelled as it had already been shipped on 4th Feb and gave me a tracking number that I must presume was a dummy number as I’ve since been told it hasn’t been sent at all due to a delay in getting stock PLUS the tracking number has never update its status in over 2 weeks
12 Feb - I replied to Micah as follows "If it was shipped on 4th February, why am I still getting emails, almost every day AND including today, saying there is a delay in getting stock?? Each email then somehow expects me to buy more when your company hasn’t managed to ship my first order.” I was also offered a discount to buy more - i.e. to send even more money to a company that appears to be incapable of fulfilling an order at all and refuses to cancel when asked to do so.
12 Feb - I also had an email from Lori of Customer Happiness suggesting I use the Self Service Portal to view my order status, cancel or return or even TO BUY MORE!!! I had looked at the portal, it too claims it has been shipped though it says on 3rd Feb (i.e. yet more conflicting information) and the status and tracking hasn’t moved since!! Moreover, I was not able to Cancel the order on the portal.
14 Feb - an email this time from Cybel saying "Please rest assured that your order was successfully shipped on February 4th and is currently in transit to the UK. Once it clears customs, the tracking system will generate an estimated delivery date, and you should receive updated tracking details accordingly."
15 Feb - TWO emails asking me to buy more stuff
16, 17, 18 & 19 Feb - more emails asking me to buy more stuff
19 Feb - new email from Beth saying "Our manufacturers just called to say their latest shipment of Total Package Serum - Two Bottles to our warehouse has been delayed” PLUS you are also suggesting I might want to buy more stuff!!
I have again asked them to CANCEL the whole thing.
Why is such a company allowed to operate!! Don't the same rules on Distance Selling apply to them?
24 January 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Hi Barbara, Thank you for taking the time to share such a detailed account of your experience. We’re truly sorry for the frustration, confusion, and stress this caused—we completely understand why this situation would feel upsetting.
We do want to be transparent and let you know that, based on the information available to us here, we’re unable to locate your account. That said, if you’re willing to reach out to us directly, we would absolutely welcome the opportunity to review everything in detail and make things right. Helping customers resolve concerns is always our priority.
Regarding the emails: we are a direct-to-consumer company, and many of our emails are educational or promotional in nature. We understand how overwhelming that can feel, especially when there’s uncertainty around an order. Customers can unsubscribe from marketing emails at any time, and doing so never affects order updates or support.
As for the shipping confusion, we sincerely apologize. Delays—especially those involving manufacturing timelines or international transit—can sometimes result in conflicting system updates, and we understand how frustrating that is. That’s not the experience we aim to provide, and feedback like yours is taken seriously so we can continue improving communication and clarity.
If you’d like assistance, our Customer Happiness team is available 24/7 through the support page on our website, and our self-service portal at help.suncoastsciences.com can be used to review order details, request cancellations when eligible, or start a return. If something doesn’t look right, we’re always happy to step in and help personally.
We’re truly sorry this experience left you feeling distrustful. If you choose to contact us, we’d genuinely appreciate the chance to help resolve this and restore your confidence in us.
Sun Coast Science Total Package Serum
I placed an order for the total package serum. I was constantly asked during the order process to order more for a more discounted price. I declined. The website is persistent, many clicks to arrive at the "place order" page. Their sales pitch stated the product is in such high demand and encouraged buying more, because at a later date I might not be able to have order refilled. I received an email the same day I ordered stating my order was processing and would be shipped soon. In the following days I received emails letting me know they were out of stock and would let me know when order would be fulfilled. They were trying to up sale me on a back ordered product. Order arrived. Too soon to report on any results. Fast forward - I received my order and am truly disappointed in the serum. Skin feels dry after applying. Product leaves flaky crusty layer on skin, and yes I am following the instructions, applying to a freshly cleansed face. When will I learn! This company and many others prey on the aging woman.
23 January 2025
Unprompted review
Suncoastsciences.com Earns an A+, ⭐️, 😊 Today!
Recently, I ordered a product from Sun Coast Services & received a lovely email from Beth, one of their sales reps thanking me for my business & apologizing for a delay in shipping & offering me a discount on my next purchase. I replied my thanking her for my discount & for not being a high pressure sales rep & to let her know the delay was not a prob & that I was looking forward to applying it to one of her product suggestions asap. Now, get this! I then received another email informing me that a sales reps would be contacting me asap to help me place an order to which I had to promptly reply w/ another email asking her & all other sales reps to please don’t contact me, but let me contact them or their grade earned of an A+, gold ⭐️, smiley 😊 face would turn into a big fat F on my Trustpilot review. So far, so good unlike Grounded Footwear!!
29 January 2025
Unprompted review
THIS PLACE IS A SCAM!
Took my money, did NOT send product. I emailed them, they said (in writing) that they had refunded my credit card back. Fast forward 9-days, they email and tell me they have shipped the product and that it was too late to cancel, this was NINE (9) DAYS AFTER they said they would refund me. I had already bought another product from a reputable company. #STAYAWAY
17 January 2025
Unprompted review
Reply from Sun Coast Sciences LLC
Hi Maxx, Thank you for taking the time to share what you experienced. We’re truly sorry for the confusion and frustration this situation caused, and we completely understand how upsetting that must have felt.
At this time, we don’t have enough information to locate your account or see how everything was ultimately resolved. That said, our goal is always to do the right thing for our customers, and we would genuinely appreciate the opportunity to review your order and help make things right.
We never want anyone to receive conflicting information or feel left in the dark. If you’re willing to reach out, our Customer Happiness team would be happy to carefully review the full history of your order, clarify what happened, and ensure the outcome is fair and appropriate.
Support is available 24/7 through the support page on our website, and you can also reach us or review order details anytime through our self-service portal at help.suncoastsciences.com. We truly value feedback like this and would welcome the chance to assist you.
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