I purchased their Vegan Vanilla Protein, Vegan Clear protein and Magnesium supplement. Vegan Vanilla is a big success. I love its taste and consistency. Vegan Clear protein is a total disaster. I... See more
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I have ordered 100mg duo pack of kaneka coq10 The reason I chose this brand was that it has been qualified as a pure product and it’s vegan. The delivery time was respected and the benefits of this p... See more
There are products I LOVE from this brand: the Melatonin in spray, the Matcha Latte, the Curcuma latte, and several vitamins. Today I ordered the protein Cappuccino and the taste is horrible. Everythi... See more
Company replied
The best one quality pure supplements available in the UK. Every woman needs Iron Bisglycinate, Vitamin C, because we all have low ferritin level and it's affects absolutely everything in women's... See more
Company details
- Vitamin & Supplements Shop
- Fitness and nutrition
- Herbal Medicine Shop
- Pharmaceutical Products Wholesaler
Written by the company
Natürliche Produkte: Tee, Vitamine, ätherische Öle, Nahrungsergänzungen und Zubehör.
Contact info
Potsdamer Straße 83, 10785, Berlin, Germany
- service@sunday.de
- sunday.de
4.5
Excellent
20K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent company with a great customer support
I have been a customer of Sunday Natural for at least four years and I have always been very happy with the quality of the products, the delivery, and the customer support. Whenever I had questions, I always received a quick and helpful response. My orders have always arrived on time, perfectly packed, and consistently high quality. Their product range has grown over the years and their prices are completely fair. For me, they are one of the best supplement companies out there. Keep going.
27 November 2025
Unprompted review
This is my best choice ever
This is my best choice ever, I always recommend this company
25 November 2025
Unprompted review
Excellent quality and purity
Excellent quality and purity, thoughtful packaging.
24 November 2025
Unprompted review
I purchased something on Thursday and…
I purchased something on Thursday and didn't even get an email confirmation and reading these reviews about Bill gates owning this company I will be opening a case with my bank tomorrow for a refund apart from that I've no email confirmation and after reading these terrible reviews I can see why and if Bill gates from hell has something to do with this the man who wants to de populate I definitely want a refund. Very misleading website. I usually stick with the British supplements Clean big pharma free but this website pulled me in. Fool me once!
I love how you click on trustpilot and it shows green star's yet every comment is in red way to go NOT so trustpilot.
Please refund my order 20000021169 no email no confirmation and worst Bill Gates behind them refund me or I'll phone my bank today for and open a dispute for refund.
Very odd you replied 2 days ago saying item has been shipped on the 24th as I asked you to cancel the item you lie because I've only just received an email saying item shipped today the 26th.
I will be throwing them away anyway as I don't trust your supplements after the bill gates attachment rumor or not thanks for wasting my money though I hope you choke on it.
November 29th still nothing!!
23 November 2025
Unprompted review
Reply from Sunday Natural
Dear Customer,
Thank you for your message. I understand your concern, and I’m happy to clarify everything for you.
Your order 20000021169 has been successfully received and is already on its way.
Deliveries to the UK usually take 4–5 working days, so you should receive your parcel very soon.
It appears that you did not receive your confirmation email. This can happen if there was a typing error in the email address, or if the message landed in the spam/junk or promotions folder.
Please contact our customer support so we can verify your email address and resend all confirmation details to you.
Regarding the ownership concern
There is absolutely no connection whatsoever between Sunday Natural and Bill Gates , this is misinformation circulating online.
Here are the facts:
Sunday Natural emerged from a longstanding passion for natural health, healing, and self-development. The company was created because the founders could not find natural, pure, additive-free products on the market that met the highest quality standards. The mission has always been to produce supplements we would want to use ourselves ,absolutely pure, as natural as possible, and of exceptional quality.
Sunday Natural entered into a strategic partnership with CVC, a respected private equity firm known for supporting high-quality, high-growth companies internationally.
This partnership:
does not change the identity or values of Sunday Natural
does not involve Bill Gates or any similar entity
supports our commitment to the True Clean Label philosophy
enables us to expand while maintaining our strict quality standards
Our management consists of naturopaths, nutritionists, herbal experts, and therapists who are passionate about natural, clean, high-quality products.
Today, Sunday Natural is one of Germany’s most renowned premium manufacturers with its own research & development department in Berlin.
All corporate information is publicly available through the German commercial register.
If you would like us to double-check your email address or send you the confirmation again, please contact our customer service team — we’ll be happy to help.
Thank you for reaching out, and we hope this message provides clarity and reassurance.
Kind regards,
Sunday Natural Service Team
I got ghosted by the customer service
I ordered horse chestnut capsules for my partner. She tried them for a few days but got quite sick, she had terrible nausea and ended up vomiting. I tried them as well to make sure that it was indeed the horse chestnut and I got sick as well.
I reached out to the customer service and they asked me to provide more information and pictures. I was on holidays at the time so I didn't have the bottles with me. I got back to them 2 weeks later with all the information and pictures they asked for. Since then nothing, and that was on September 20th. I sent several emails to follow up but the only time they answered, they said I didn't provide the pictures, which I did. I sent them two emails with the actual screenshots of my messages, my pictures and the date, but still nothing.
As someone who actually works in customer service as well, this is just bad. I was excited to try more products, I had a whole list of things I wanted to try but this doesn't make me trust them. I get that sometimes a product is not good and not suited for someone. But answering your customers is literally the minimum you can do.
20 September 2025
Unprompted review
Reply from Sunday Natural
Good afternoon,
thank you for your feedback, and we are very sorry to hear that you did not tolerate the product well.
Although most of our products are usually very well tolerated, individual sensitivities can unfortunately never be completely ruled out. As a gesture of goodwill, we have already refunded the full product price, even though opened items are generally excluded from returns. The refund has been issued automatically to the original payment method.
If you wish to try the product again in the future, some customers find it helpful to start with a reduced amount and take smaller portions spread throughout the day, ideally with meals. You may also open the capsules and mix the contents into a liquid to adjust the dose more easily, with the exception of probiotics and iron supplements, which should not be opened due to possible tooth discolouration.
If symptoms persist or if you remain unsure, we always recommend discussing the intake with your doctor or therapist.
Kind regards,
Your Sunday Natural Team
No response to emails
Second time of ordering from Sunday. First time great, second time the product has been delivered to the wrong address. This isn’t the annoying issue as it’s Evri and not their fault. My issue has been getting a response from Sunday. I have sent 5 emails over 7 days and not had a response from them. They don’t have a telephone number to contact and when they won’t reply to emails it’s very frustrating.
19 November 2025
Unprompted review
Reply from Sunday Natural
Hello Lucas,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience caused by the delivery to the wrong address and the delay in our response. This is not the standard of service we strive to provide, and your feedback is taken very seriously.
We want to assure you that we are committed to resolving your issue directly and promptly. Our team has just sent you an email with further details and the next steps to address the situation.
Thank you for your patience and understanding. We will be in touch shortly with a solution.
Best regards,
Your Sunday Natural Team
Misleading Marketing
INV/2025/4364533 20000020369
So far buying supplements from Sunday Natural has been good but my recent purchase has caused a bit of doubt. I ordered the Vitamin D3 + K2, which seemed ideal because I have to take both in high doses for my health condition. The price, the fact that it comes in liquid form, and as a 10-month supply is perfect. I received my order but the bottle use by date means there is only in fact 8 months supply. When I contacted Sunday Natural to query this they sent me a standard return your item email without addressing the issue, which was disappointing. I've emailed back, and am waiting for a response - to find out if all their bottles only cover 8 months rather than 10 and to ask why I would need to cover the cost of returning the item when the error is not mine. If this product can only realistically cover 8 months then the marketing and packaging need to reflect this.
17 November 2025
Unprompted review
Reply from Sunday Natural
Hello Maria,
thank you for your detailed review and for giving us the opportunity to clarify the situation.
We’re very sorry that the best-before date on your Vitamin D3 + K2 did not align with your expectation of the full 300-day supply. While the drops remain stable and effective beyond the BBD when stored correctly, we understand that the labelled timeframe should reflect the indicated daily servings more clearly.
We have already issued your 15% partial refund as agreed, and we appreciate you raising this with us so constructively. Your feedback has been forwarded to our Product and Quality teams, who will review our marketing and packaging to ensure it is even clearer for our customers in the future.
Thank you for your patience, and for giving us the chance to improve.
Your Sunday Natural Team
Order number #20000019845
Ordered from this website on the 2nd of November. My order has still not been delivered.
I have contacted both the courier and Sunday natural with no response.
Starting to question whether I have been defrauded here!!!
If I don’t hear back from you within a couple days with updates on my order, I will reclaim my monies from my bank!!
Very terrible experience so far, customers be WARNED!!!!!!
2 November 2025
Unprompted review
Reply from Sunday Natural
Dear Ramos Sanchez,
Thank you for taking the time to share your experience. We are very sorry to hear that your order was not delivered as expected and that you did not receive any response from the courier. This is certainly not the standard of service we aim to provide.
We have immediately forwarded the case to our logistics partner and have already initiated an official investigation. As soon as we receive their response, we will either send you a replacement shipment or issue a full refund — whichever you prefer.
Please accept our sincere apologies for the inconvenience this has caused. We want to ensure that you receive your order reliably. If you have any further questions, you can reach us at the same email contact as before.
Thank you for your patience — we are on it.
Your Sunday Natural Team
Bill Gates owns this company through…
Bill Gates owns this company through CVC! I am shocked and don’t trust anything they cell anymore. Looks like they sold their soul. I am out. I used to buy everything from sunday natural and recommended it to all my clients and friends. I was a great fan of the original company that doesn’t exist anymore. But i am even throwing out what i still have in stock.
14 November 2025
Unprompted review
Reply from Sunday Natural
Guten Tag,
vielen Dank für Ihr Feedback und Ihre bisherige Treue, die wir sehr zu schätzen wissen.
Wir nehmen Ihre Bedenken ernst. Gleichzeitig möchten wir betonen, dass die strategische Partnerschaft mit CVC keinerlei Einfluss auf die Qualität unserer Produkte hat. Ganz im Gegenteil: Sie stärkt unser Engagement, auch in Zukunft höchste Standards zu gewährleisten – im Einklang mit unserer bewährten True Clean Label Philosophie.
Sunday Natural ist aus einer tiefen Leidenschaft für natürliche Gesundheit entstanden – gegründet von einem Team aus Heilpraktikern, Ernährungsberatern und Pflanzenheilkundlern, das weiterhin aktiv im Unternehmen wirkt. Diese Werte bleiben das Herzstück unseres Handelns. Wir sind stolz darauf, zu den renommiertesten deutschen Herstellern zu zählen – mit eigener Forschungs- und Entwicklungsabteilung in Berlin und einem klaren Fokus auf Reinheit, Transparenz und Qualität.
Alle Informationen zu unserer Unternehmensstruktur sind zudem öffentlich im Handelsregister einsehbar.
Wir hoffen, dass wir mit diesen Einblicken etwas mehr Klarheit schaffen konnten – und danken Ihnen nochmals für Ihre Offenheit.
Mit freundlichen Grüßen
Ihr Sunday Natural Team
Spoiled B-complex supplements before …
Spoiled B-complex supplements before 18 months of expiry date. wrote emails for more than a month..
Update:
They have issued the refund now for the rotten bottle. I have bought 12 different supplements from them. Only one had this problem
2 October 2025
Unprompted review
Reply from Sunday Natural
Hello,
Thank you for your feedback.
We are sorry to hear about your experience and understand your concern. Please note that we had already informed you that your case was forwarded to our Quality Department for review, which caused a delay in the final response.
This substance is sensitive and can absorb moisture from the air, especially in humid weather or if the container is not closed properly.
In addition, direct contact of the capsules in the bottle with the hands can sometimes contribute to this phenomenon. This can cause the colour and consistency of the product to change.
If present, it is important, especially with the more delicate B-complexes, not to remove the dry sachet in the jar. This sachet prevents the capsules from absorbing moisture.
Despite these variations, the efficacy of the product is not compromised. This has been confirmed by our quality control department.
The team wishes you a pleasant day.
Sunday Natural Team
Did not receive the product at all
I haven’t received the product I ordered, even though the tracking information shows it was delivered. I’ve already contacted customer support but haven’t received any response. No refund has been issued either. I’m very disappointed to have paid for something I never received.
22 October 2025
Unprompted review
Reply from Sunday Natural
Good afternoon Fen Lin,
Thank you for your order.
According to the shipping service provider, the goods have already been delivered to your reception.
Please check in your office or with a front desk where your parcel is located.
Best
Sundat Natural Team
Very happy ordered 3 times allready fast delivery to ireland,highly recomend them
Good quality of vitamins,fast delivery,no issues at all,will order again.
29 October 2025
Unprompted review
Customer service needs work!
Spent nearly £90 on my order at the start of October (2/10/25). My order was never delivered and I am still awaiting a response regarding a refund. I have never known a company take so long to sort such a simple issue. Disappointed as I am a big fan of their products, but their customer service when things go wrong is painfully slow and inept.
30 October 2025
Unprompted review
Reply from Sunday Natural
Hello Nick,
we’re very sorry to hear about your experience and the delay with your order. This is not the level of service we aim to provide.
Could you please share your order number here on Trustpilot so we can locate your purchase and resolve this for you right away?
Once we have it, we’ll check the shipment status and, if necessary, issue your refund immediately.
Thank you for your patience ,we’ll make sure this is handled as a priority.
Kind regards,
Sunday Natural Team
High Quality
High quality, a broad assortment of health-related products, adequate information and fast delivery.
29 October 2025
Unprompted review
They don't send it my order
They don't send it my order, I was paying and nothing, support don't answer for email.
24 October 2025
Unprompted review
Reply from Sunday Natural
Dear Adam,
Thank you for your feedback. Our customers have responded to each request, and you received an answer today. We strive to reply as quickly as possible; however, your request was submitted on Monday outside of our working hours, which is why you received a response today.
We sincerely apologize for the delay and any inconvenience it may have caused. Although your package has already been shipped, the dispatch took longer than usual due to temporary delays and a backlog in our warehouse processing.
We would like to inform you that we ship to the Netherlands within 2 to 4 business days. The countdown starts once the payment has been completed.
Your order is currently on its way from Germany to the Netherlands.
If you have any further questions or need additional information, please do not hesitate to reach out. We wish you a pleasant day.
Best regards,
Sunday Natural
After a few hiccups basically on my…
After a few hiccups basically on my part I received my Bundle of Spirulina… they arrived safely and came beautifully packaged / boxed.
Thank you 🤩!
23 October 2025
Unprompted review
I was using all in one multivitamins…
I was using all in one multivitamins from sunday natural. Suddenly the capsules started appear black spots. Raised the service ticket no response from them. Black spots randomly on all the capsules. Really afraid to use.
21 October 2025
Unprompted review
Reply from Sunday Natural
Hello Jegadeesh R Jega,
Thank you for your feedback. We are very sorry that you noticed black spots on your product and did not receive an immediate response from us. We understand that this is alarming, and we sincerely apologize for the delayed communication.
We want to assure you that we have received your concern and have already reached out to you via email to follow up on your case.
As we do not use artificial stabilizers, the active ingredients within the capsules can sometimes react to small amounts of moisture or oxygen, causing them to darken or form black spots. Our specialists are actively working on a long-term solution to prevent this discoloration in future batches.
Please check your inbox for our latest email so we can process a solution for you immediately.
Best regards,
Your Sunday Natural Team
Absolutely no reply to my emails. That is no customer service
I received my order and everything was fine but one jar. The seal was not properly covering the jar. I emailed sunday natural once with my concern and a picture. I received no answer. I emailed now several times to different emailadresses. Also the one for cooperation partner. This a what I am. But still no answer. But their finance company sent a reminder that I have to pay. But I do not want to pay for the jar that was not sealed. Your phone number does not work by the way. Can you finally turn back to me so that we can solve this problem?
21 October 2025
Unprompted review
Reply from Sunday Natural
Dear Irena Goetze,
Thank you for your feedback. We are sorry to hear that you experienced a damaged product and a delayed response to your emails.
We want to assure you: The seal foil can indeed become detached or shift due to the high pressure and speed of the automated production process. We apologize for this issue. Rest assured, the item is brand new and unused; this is simply a minor, production-related fault.
To resolve the issue to your satisfaction we sent you an email.
Best regards,
Your Sunday Natural Team
Unable to process order within 1 day
Not able to process an order within one day. Company is in Berlin, I live in Berlin. I received shipments from Italy sooner than theirs. Expensive, no customer service, I will consider another company next time.
e// sunday natural tried to delete this review by claiming this is not a real review, I had to share my order number and name 🤣 funny company no service no nothing, cant even send out an order but trying to remove genuine reviewes in no time lolololo
e// they say it has been handover to the carrier, but the tracking still shows that only a lable was created, its not in transit yet and we have the 3rd day after ordering
21 October 2025
Unprompted review
Reply from Sunday Natural
Hello,
Thank you for your feedback. We are sorry that the processing of your order was slightly delayed. We apologize for the resulting negative experience.
Thanks to the order number you provided, we were able to check the status immediately. We are pleased to inform you that the shipment has already been handed over to our shipping service provider. You have received an email from us with the tracking link.
Best regards,
Your Sunday Natural Team
Nicely Packed and Great Quality.
I’ve ordered from them twice now. The first time, one product was missing from my order, but they replaced it with no issues.
I ordered on a Monday & it came on Saturday so 5 days wait. Thankfully, my second order arrived with no problems. I really appreciate how well they pack everything; it looks neat and professional. I also love their natural products!
18 October 2025
Unprompted review
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