I purchased their Vegan Vanilla Protein, Vegan Clear protein and Magnesium supplement. Vegan Vanilla is a big success. I love its taste and consistency. Vegan Clear protein is a total disaster. I... See more
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I have ordered 100mg duo pack of kaneka coq10 The reason I chose this brand was that it has been qualified as a pure product and it’s vegan. The delivery time was respected and the benefits of this p... See more
There are products I LOVE from this brand: the Melatonin in spray, the Matcha Latte, the Curcuma latte, and several vitamins. Today I ordered the protein Cappuccino and the taste is horrible. Everythi... See more
Company replied
The best one quality pure supplements available in the UK. Every woman needs Iron Bisglycinate, Vitamin C, because we all have low ferritin level and it's affects absolutely everything in women's... See more
Company details
- Vitamin & Supplements Shop
- Fitness and nutrition
- Herbal Medicine Shop
- Pharmaceutical Products Wholesaler
Written by the company
Natürliche Produkte: Tee, Vitamine, ätherische Öle, Nahrungsergänzungen und Zubehör.
Contact info
Potsdamer Straße 83, 10785, Berlin, Germany
- service@sunday.de
- sunday.de
4.5
Excellent
20K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent quality and selection
Excellent quality and selection. Prompt delivery
14 October 2025
Unprompted review
No order confirmation, no update-but package received
First of all let me state their products appear to be amazing, but I get no response from customer service. I placed an order via the german website on 13th of October and payed via Paypal. Something really weird happened. I got a quick flash of order number (too quick to screen shot), however no order confirmation (anywhere, checked junk etc) also not under 'order status' under client account. The money is deducted from my credit card. I have reached out to customer service twice but received no response. It is really unpractical you cannot call anyone to resolve this quickly/also no live chat option. You can only write an email to customer service whereby you get a response 'response will take longer than expected, however no specific time frame or management of expectations... this to me comes across as quite unprofessional.
Edit: I received a surprise package today 5 business days later, with all the ordered supplements. I am very relieved! However, still no update on the client account nor response via email or order confirmation.
Dear Sunday naturals, I am sure your supplements are amazing, however, as stated above I think issues as above would add a lot to your communication workload. Improved communication with customers would probably fix a lot of these issues and reduce unnecessary unanswered communication chains as well as improve customer trust.
13 October 2025
Unprompted review
Reply from Sunday Natural
Dear Customer,
Thank you very much for your feedback and for sharing your experience with us. We’re truly sorry for the lack of communication around your recent order — we completely understand how confusing that must have been.
We’re glad to hear that your package has safely arrived and that you’re happy with the products. The issue you describe most likely occurred because the email address was mistyped during checkout, which can prevent both the order confirmation and order visibility in your customer account.
To verify this and link the order to your account, could you please share your email address used for PayPal payment with us here on Trustpilot (or via email to service@sunday.de
)? Once we have that, we can quickly correct it for you.
We also truly appreciate your feedback on communication. Our team is currently working on introducing additional contact options to make reaching us easier and to reduce delays.
Thank you for your patience and understanding — and we’re delighted that you enjoy our supplements!
Warm regards,
Sunday Natural Team
They've double charged me for order and…
They've double charged me for order and have not responded to any emails since almost 20 days. This is thievery. And they have no phone number for customer support. You better hope nothing goes wrong with your order, otherwise you will be left hanging.
26 September 2025
Unprompted review
Reply from Sunday Natural
Dear G. Mann,
Thank you for your feedback. We are very sorry to hear that you have been double charged for your order and that you have not received a response from us yet. We sincerely apologize for the frustration this has caused.
We would like to resolve the financial error immediately. To investigate the double charge and process your refund, we kindly ask you for your order number.
Thank you for your patience.
Your Sunday Natural Team
No parcel
No parcel , no tracking, just money gone.
Dont buy.
Try to track 00573132901003941628 it's not possible
7 October 2025
Unprompted review
Reply from Sunday Natural
Dear Anita Thestrup,
Thank you for your feedback. We are sorry to hear that your order has not arrived and that the tracking information was not updated. We apologize for the resulting disappointment.
We have reviewed your case. Unfortunately, your parcel could not be located by the shipping service. We have therefore sent you a detailed email confirming this and have fully refunded the purchase price.
Please check your inbox for this confirmation. We apologize again for the inconvenience and the delayed delivery.
Your Sunday Natural Team
Took a double payment for items
Took a double payment for items.
Did not verify customer’s email address.
A failed website.
1 October 2025
Unprompted review
Reply from Sunday Natural
Guten Tag E L,
Thank you for your feedback. We are very sorry for the inconvenience and the double payment you experienced.
To clarify this immediately and initiate the refund, we kindly require your order number. Please send it to us so we can process your request personally. We apologize for the trouble this has caused.
Your Sunday Natural Team
No shipment..No Service !
I have placed an order on 28th of September and on 30th of September received an email that my parcel was provided to parcel delivery entity. However, when trying to track my parcel it says that the parcel is still expected to be shipped. Today is 6th of October and status of my order still has not changed. Here's my Order #1012900970 hoping that I will get some feedback.
It looks like that the company is not as trustworthy and reliable as one may think, looking at the many recent reviews.
30 September 2025
Unprompted review
Reply from Sunday Natural
Dear C.Z.,
Thank you for your feedback. We are sorry to hear that you have been waiting so long for your order and that the tracking status was not updated for you. We apologize for the delay in delivery and communication.
We have checked your case and are pleased to confirm that your package has been sorted in the destination parcel center and is expected to be delivered tomorrow. You should have already received a detailed email from us today.
We apologize once again for the inconvenience and hope that the swift delivery and the quality of our products will convince you.
Your Sunday Natural Team
Worst customer service
I have placed an order on 24th of September and on 25th of Septmber received an email that my parcel was shipped to "Evri" delivery. However, when trying to track my parcel it says that "Evri" is still expecting my parcel to be shipped. Today is 29th of September and status of my order still has not changed. I will leave my order reference in the hope that I will get some kind of information regarding what is going on with my parcel (Order #2000017096).
I can see from most of previous reviews that this kind of behaviour is very common from 'Sunday Natural' and want to suggest for other people that came across this company to not to deal with them as it does not worth time and money you will spend.
29 September 2025
Unprompted review
Reply from Sunday Natural
Dear Aleks Palchiukas,
Thank you for your feedback. We are sincerely sorry that the tracking information for your order created this confusion and that you have been waiting so long for an update. We understand your frustration, especially when the tracking status is misleading.
We can confirm that your parcel is on its way to you.
We have sent you an email with the tracking link. Please check your inbox for this information.
We apologize again for the slow initial movement of the package. We are actively working to ensure a smoother delivery process and hope you receive your products soon.
Best regards,
Your Sunday Natural Team
Quality products
Quality products, quick sending, packing and delivery.
Huge products offer. Recommend
20 August 2025
Unprompted review
Happy As Usual
Happy with all aspects of my purchase and delivery. Quality all-round.
15 September 2025
Unprompted review
Never received my order worth over 100€
I ordered items for over 100€ 3 weeks ago. So far I haven't received anything and the tracking link doesn't update, it just keeps saying "Waiting for your package". I contacted the support 3 times without any reply whatsoever. Very disappointed.
Edit: After writing this Review I got a reply from Support and also my money back with a Discount Code for my next order, which I appreciate. Still it would be nice if the customer support would be improved.
17 September 2025
Unprompted review
Reply from Sunday Natural
Hello Felix,
Thank you for your review. We're sorry to hear that you have not received your order and that your inquiries remained unanswered. We fully understand your frustration.
The tracking status "Waiting for your package" indicates an issue with the shipment. We take full responsibility for this and want to resolve it for you as quickly as possible.
To do so, please send us your order number. We will investigate the problem and provide a suitable solution for you.
We apologize again for the inconvenience and hope to regain your trust.
Best regards,
Your Sunday Natural Team
Order never gets send
Order never gets send
Have ordered 2 weeks ago but did not get any information when I will receive my order. It was mentioned 3-4 business days. Also my support request was not answered. Will wait a little longer and then try to get my money back via the bank.
9 September 2025
Unprompted review
Reply from Sunday Natural
Dear Customer,
thank you for sharing your feedback. We are very sorry to hear that you have not yet received your order and have not received a response from our support team. At the moment, we unfortunately have longer response times than usual, which we sincerely regret.
Please send us your order number or the email address you used to contact us, so that we can check the status of your order and resolve this issue as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
Your Sunday Natural Team
Slow delivery, avoid this company
It took me only one order to know I will not order again: the delivery commitment is not fulfilled and their customer service is useless.
I haven't even received the products I am already exhausted by this company.
Do not trust their commitment on delivery timing (which tends to raise the questions on other commitment they're giving on their products...) and don't expect support or basic politeness from their customer service. prevent yourself the trouble, really
1 September 2025
Unprompted review
Reply from Sunday Natural
Dear Customer,
thank you for your feedback. We are very sorry to hear about your negative experience with our delivery time and customer service. This is not the experience we want for our customers.
Unfortunately, we are currently experiencing longer response times than usual, and we sincerely apologize for the inconvenience this has caused. Please send us your order number or the email address you used to contact us, so that we can look into your case and resolve the issue as quickly as possible.
We appreciate your patience and hope we can restore your trust with a swift resolution.
Kind regards,
Your Sunday Naturals Team
All In One Premium
I nutze seit 4 Monaten die All In One Premium Supplemente von Sunday Naturals. Super convenient, alles relevante in 4 Kapseln täglich zu bekommen. Nimmt mir einiges an Aufwand ab, mir da selbst etwas zusammenzubauen.
4 June 2025
Unprompted review
The service works
The service works. Delivery time for Europe is normal.
8 September 2025
Unprompted review
I like the supplements
I like the supplements, especially PQQ and Q10. My main criticism isn't to do with the products but the slowness of delivery. Is there a hub in the UK or are they coming from Berlin/EU? As that would explain it. They are, I would argue, better quality supplements than say cytoplan and in many cases more affordable which is key. But their delivery service is slower. I don't think it's evri as per say it seems there is a delay before evri receives the parcel. I noticed this with previous orders too.
Update: Order took 6 days to arrive, in the past it took 10 days so maybe improving.
5 September 2025
Unprompted review
Its not the first time that I'm …
Its not the first time that I'm buying vitamins from this company and always its super fast delivery, good quality, nice packaging etc. Highly recommend.
29 August 2025
Unprompted review
The discount is a lie
Sunday often lies about their discount rates. Today I received a discount offer for 10% off their bundles (which are always 5% off) but the coupon only provides an additional 5% discount, NOT an additional 10% discount. They should be more honest about the total value of the actual coupon.
31 August 2025
Unprompted review
Reply from Sunday Natural
Hello Lia,
We understand that there has been some confusion regarding the promotional code, but that you would still like to take advantage of the offer.
The following information was provided in our customer information email:
“Add the code to your basket or click on "Redeem a discount code" at the checkout. The discount code is only valid for 2-item bundles, which are already discounted by 5% in the shop (not for individual products or offers already reduced by more than 5%)”
This means that the discount applies to the original price of the individual products in the bundle. The two-piece bundles are already discounted by 5%, and entering the code grants an additional 5% discount, resulting in a total discount of 10% on the original price of the individual products.
Best
Sunday Natural
Disappointed order not received
I placed an order 7 days ago.Not received my order and when I track my order with Evri my post code is invalid. I emailed a query and no response
Update
Evri states expecting parcel on the 25th August but still not received, so 7 days ago I placed my order and it's still not with the courier
23 August 2025
Unprompted review
Reply from Sunday Natural
Dear Sue,
Thank you for your patience and for reaching out to us again.
We sincerely apologise for the confusion and the delay in the tracking updates. Please note that deliveries to the UK usually take 4–5 working days, with the first working day counted from the day after the order has been handed over to the courier.
According to the latest tracking information, your parcel has now already been delivered on 31st August.
We are very sorry that the process could not be faster this time and that the tracking caused inconvenience.
Should you have any issues with the parcel or its contents, please let us know and we will be happy to assist you further.
Best wishes,
Sunday Natural Customer Service
It has been a month and they have not…
It has been a month and they have not delivered the product and now they are not refunding as well
27 August 2025
Unprompted review
Reply from Sunday Natural
Hello,
We are very sorry to hear about the issue with your order and the delay in its resolution. We understand your frustration, and we sincerely apologize for this unacceptable experience.
We have located your order from August 11th and have already sent you a detailed email explaining the situation with the lost package. We have also processed a full refund for you today and hope you will receive it shortly.
We hope to regain your trust and provide you with an impeccable service in the future.
Best regards,
Your Sunday Natural Team
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