I purchased their Vegan Vanilla Protein, Vegan Clear protein and Magnesium supplement. Vegan Vanilla is a big success. I love its taste and consistency. Vegan Clear protein is a total disaster. I... See more
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I have ordered 100mg duo pack of kaneka coq10 The reason I chose this brand was that it has been qualified as a pure product and it’s vegan. The delivery time was respected and the benefits of this p... See more
There are products I LOVE from this brand: the Melatonin in spray, the Matcha Latte, the Curcuma latte, and several vitamins. Today I ordered the protein Cappuccino and the taste is horrible. Everythi... See more
Company replied
The best one quality pure supplements available in the UK. Every woman needs Iron Bisglycinate, Vitamin C, because we all have low ferritin level and it's affects absolutely everything in women's... See more
Company details
- Vitamin & Supplements Shop
- Fitness and nutrition
- Herbal Medicine Shop
- Pharmaceutical Products Wholesaler
Written by the company
Natürliche Produkte: Tee, Vitamine, ätherische Öle, Nahrungsergänzungen und Zubehör.
Contact info
Potsdamer Straße 83, 10785, Berlin, Germany
- service@sunday.de
- sunday.de
4.5
Excellent
20K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy customer feedback
Everything come very well packed and with long expirety dates.
We are very happy also with the variety of the products.
25 June 2025
Unprompted review
I had been a customer for a long time…
I had been a customer for a long time and for the most part I trust their products: while I have no way to say if they really are as good as they seem on text, I like them.
However, every time I’ve had an issue with broken glass, they take a very long time to reply. And with my last order there came a broken glass again (vitamin C gummies, glass so deeply cracked that I wouldn’t trust eating the gummies). I sent a picture and an email but there has been no reply so far.
I appreciate they only using plastic free wrapping, but I think there should be an improvement in packing or/and customer service.
The last straw I didn’t like: they just asked me (through an automatic email) to rate their services, and in very small font there was something like “when rating 8 and up you’ll automatically get to our turstpilot site”. I didn’t find it a fair thing, so here I am with my honest opinion.
23 June 2025
Unprompted review
Reply from Sunday Natural
Dear Miyuki,
Thank you for your honest feedback — we truly appreciate your long-time support and your trust in our products.
We’re very sorry to hear that your recent order arrived with broken glass again, and that you’ve had to wait too long for a reply from our customer service. This is not the experience we want to offer. We understand your concerns and absolutely agree that both packaging security and response time.
To resolve your issue as quickly as possible, we kindly ask you to provide your order number or the email address used for the order either here on the platform.
Regarding the automatic review invitation: we value all feedback — whether it’s a 10 or a 1 — and we’re currently reviewing the wording to ensure it feels transparent and fair.
Thank you again for taking the time to share your experience.
Kind regards,
Sunday Natural Team
Extremely poor customer service
So far awful experience purely because they are not replying to my emails or giving me any updates on my order which was placed over a week ago.
26 June 2025
Unprompted review
Reply from Sunday Natural
Dear Misha,
Thank you for your feedback – we're very sorry to hear about your frustration and truly understand how disappointing a lack of response can feel.
We’d like to reassure you that we are responding to all emails, although there may be a short delay at the moment. To assist you as quickly as possible, we kindly ask you to include your order number or the email address used for your order when contacting us.
Delivery times vary depending on the destination country and usually take between 1 to 7 working days within the EU and Switzerland. Once your order is shipped, you receive a shipping confirmation email that includes your tracking link. Please note that this link generally becomes active within 24 hours, as also mentioned in our shipping confirmation.
We hope this clears things up a little, and we’re here to help if you need any further assistance.
Warm regards,
Your Sunday Natural Team
Help to know more about work
Company it continues working through had working of members
21 June 2025
Unprompted review
Reply from Sunday Natural
Dear musonera fred,
Thank you very much for your feedback – we appreciate you taking the time to leave a review.
We’re glad to hear that you value the work and commitment of our team. At the same time, we noticed your 2-star rating and would really like to understand if there was anything that did not meet your expectations. Your input helps us improve, and we would be happy to assist you directly if something went wrong.
Feel free to reach out to our customer service team at any time.
Best regards,
Your Sunday Natural Team
Ignored After Raising Pregnancy Safety Concern
I ordered the Multimineral Essentials product, which had no mention on the website of being unsafe during pregnancy. When it arrived, the label clearly stated: “Do not use during pregnancy.” I contacted customer service immediately. They initially responded but stopped replying as soon as I raised the issue more seriously. Despite multiple follow-ups, they refused to issue a refund and instead tried to shift the blame onto me, saying I should not have assumed it was safe..
Even worse, other products on their site do include explicit pregnancy warnings. So they clearly know how important this information is, yet chose not to include it for this product. That’s misleading at best, dangerous at worst.
Other reviews are spot-on. Sunday Natural is quick to respond to public criticism but ignores genuine customer complaints. And when they do respond, it’s never to take responsibility, only to defend themselves and deflect blame. This company shows no accountability, no transparency, and ultimately no respect for consumer safety.
Because this involves pregnancy, I am considering legal action. No company should be allowed to operate with this level of carelessness.
27 May 2025
Unprompted review
Reply from Sunday Natural
Dear Melissa,
Thank you very much for your review. We take your concerns very seriously, especially since this involves the sensitive issue of product safety during pregnancy.
We fully understand your worries – it was by no means our intention to shift any responsibility onto you. We sincerely regret that our previous responses may have come across differently.
We have already provided you with a detailed reply via email and have forwarded your case to our product and quality assurance team for a transparent review of the labeling and presentation of the Multimineral Essentials product. Please understand that in some cases, the feedback process may take a bit longer as we handle these matters thoroughly and with due care.
As a general principle, we comply with all applicable legal requirements regarding product labeling and information, which can vary between markets (e.g., Italy vs. Germany). Our standard practice is as follows:
If a product carries a pregnancy warning (e.g., on the label), we advise against its use during pregnancy.
If no such warning is present, we do not issue a recommendation for use during pregnancy; in these cases, we strongly recommend consulting a doctor, midwife, or qualified healthcare practitioner before taking the supplement.
To demonstrate our understanding and to accommodate your situation, we have already issued a full refund for your purchase, regardless of the outcome of the internal review.
We sincerely apologize for any inconvenience caused.
Kind regards
Your Sunday Natural Team
Don't Deliver to Northern Ireland
Seem like a great company and was very much looking forward to trying their products but they don't deliver to Northern Ireland. We are part of the UK so im not sure what the problem is. We order supplements on a regular bases from all over the world and never had this issue.
22 May 2025
Unprompted review
Reply from Sunday Natural
Dear Grace Pearson,
Thank you for your feedback. We're truly sorry for the disappointment caused.
Due to a recent change in our shipping policy, we unfortunately are currently unable to deliver orders to Northern Ireland. We understand how frustrating this must be — especially as Northern Ireland is part of the UK — and we’re genuinely sorry for any inconvenience caused.
Should you have any questions or need further assistance, please feel free to contact our customer service. We hope to be able to serve customers in Northern Ireland again in the future.
Best regards,
Your Sunday Natural Team
WAITING AND WAITING...NOT GOOD EXPERIENCE
Order #20000010241
Placed an order 7 days ago, and since then all I got was a tracking number from EVRI stating they are awaiting pickup of goods...,!!!!
In 7 days I can deliver a parcel to Europe for 5 pounds...that's what they charged me for postage.
No wonder everyone is turning to Amazon...
If I knew this beforehand I would never order from them..
UPDATE....I GOT MY PARCEL 2 DAYS AFTER I LEFT THIS REVIEW...THEY NEVER MENTIONED ITS COMING FROM GERMANY, BUT AT THE MOMENT I AM HAPPY AND GIVEN 4 STARS INSTEAD OF ONE.
MY ADVICE, BE CLEAR WITH DELIVERY AND EXPECTATIONS
23 May 2025
Unprompted review
Reply from Sunday Natural
Dear Harman,
Thank you for your feedback. We’re sorry to hear about your experience and understand your concern regarding the delivery delay.
Your order was placed on May 23rd and dispatched promptly thereafter. We also responded to your inquiry within one business day. As your parcel is shipped from Germany to the UK, delays can occasionally occur due to customs clearance – this is unfortunately not within our control and may result in tracking updates being temporarily unavailable.
We always aim to provide reliable service and transparent communication. While we regret that this delivery did not meet your expectations, we assure you that your order is on its way and should arrive shortly.
Best regards,
Your Sunday Natural Team
Terrible company to deal with
Terrible company to deal with, you place an order, takes ages to come and then to find out they missed one of your orders, you email, then email again and get no reply. Dont have any other way of contacting them. If thats how they treat first time customers then its disgraceful, they rob you of your money and dont deliver the goods!! Stay away!
29 May 2025
Unprompted review
Reply from Sunday Natural
Dear Kerry,
Thank you for your feedback. We’re very sorry to hear that your experience has not met expectations and understand your frustration.
To clarify: You placed two separate orders on the same day. One of these has already been delivered, while the second is currently on its way from Germany to the UK. Due to international shipping and customs clearance, delivery times may vary slightly between parcels, even when placed on the same day.
We replied to your enquiry within two working days and shared tracking details to keep you informed. We're always here to help and are actively monitoring your delivery to ensure it reaches you as soon as possible.
We apologise again for the inconvenience and thank you for your patience.
Best regards,
Your Sunday Natural Team
I highly recommend them
I've been using Sunday Naturals products for the last five years, and I am really happy about them! Their prices are affordable, the ingredients are of great quality, and I really appreciate their transparent approach to testing. Plus, they always ship my orders so quickly. I'm definitely a fan!
14 April 2025
Unprompted review
High quality and very good taste
High quality and very good taste - vanilla is good for coeliac patience.
8 May 2025
Unprompted review
Broken products, €60 wasted, and total silence. Never again.
⭐ 1 Star – Broken products, €60 wasted, and total silence. Never again.
This is by far the worst customer service experience I’ve had ordering supplements online.
I ordered 9 products from Sunday Natural (Invoice INV/2025/1576398) and paid €136. DHL failed to deliver the parcel properly — even though my address was printed correctly. They claimed false delivery attempts and redirected the parcel to a remote facility far from my home.
After 12 phone calls, 4 complaint emails to DHL, and hours of wasted time, I had no choice but to take a taxi, spending €60 out of pocket just to prevent the parcel from being returned to Germany.
During this process, I contacted Sunday Natural multiple times by email, asking them to help me retrieve the parcel or contact DHL directly on my behalf — but received no response at all. There is no phone number, no way to speak with anyone, and no help provided.
When I finally got the parcel:
3 of the 9 products were damaged
One bottle (Vitamin B-Complex) was completely shattered
Another (NAC) was broken and leaking
The third (Vitamin D3) had a loose internal seal and was unfit for use
I sent clear photos showing the damage and explained everything in detail.
And yet — no reply, no apology, no respect.
I didn’t even ask for a full refund. I simply requested:
A refund or voucher for the 3 damaged items
A €60 compensation for the taxi I was forced to take
They didn’t respond at all.
They didn’t offer any compensation.
or store credit.
It’s clear this company does not value its customers. Once they take your money, you’re on your own. They hide behind email forms with no phone, no chat, and no real service.
I’ve now filed a chargeback through my bank, and will be reporting them to the German Consumer Protection Authority.
Honestly, this is the difference between American companies and certain German ones.
Where US brands solve problems fast and protect the customer, Sunday Natural acts cold, rigid, and silent — no accountability, no flexibility, no human approach.
Buy at your own risk.
5 February 2025
Unprompted review
Reply from Sunday Natural
Dear Mohamed Ahmed,
We are truly sorry to hear about your experience and completely understand your frustration. This is not the standard we aim for, and we appreciate your feedback.
We have now responded to you in detail via email and, of course, offered a solution that reflects the inconvenience you experienced.
With regard to the delivery issue: the address you entered during checkout was processed as submitted and passed on to DHL via our automated system. However, in rare cases, formatting issues (such as repeated lines) can interfere with the delivery process. We are currently reviewing this internally.
We sincerely regret the delay in our initial response and the condition in which some products arrived. Please be assured that we take such feedback seriously and are continuously working to improve our service — both in communication and in logistics.
Thank you again for your honest review.
Kind regards,
Your Sunday Natural Team
May I trust this site?
I’m concerned about whether I can trust this site after my recent purchase. I ordered one product but received a different one. Selling a product that doesn’t match the listing on their website is unacceptable. On top of that, the return and refund process is time-consuming and inconvenient — dealing with returns, packaging, and going to the post office. Overall, I’m very disappointed with this German website. It's pity.
9 May 2025
Unprompted review
Reply from Sunday Natural
Dear Gerle J,
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced and understand your frustration regarding the incorrect item you received.
To investigate what went wrong and offer you a suitable solution, we kindly ask you to provide your order number or any relevant order details. Ensuring our product listings are accurate is very important to us, and we take cases like this seriously.
Once we receive the necessary details, we’ll do our best to resolve the issue quickly.
We appreciate your patience and hope to restore your confidence in our service.
Kind regards,
Your Sunday Natural Team
Bad customer support
Bad customer support. Their website was lagging, and somehow I ended up placing two orders by accident (still not sure how it happened). I immediately sent two emails asking them to cancel one of the orders, and also submitted a cancellation request through their help center.
Despite that, after a few days I got a notification that both orders are being shipped. I sent a third email, but still haven’t received any response. :/
1 May 2025
Unprompted review
Reply from Sunday Natural
Dear Marks,
Thank you for your feedback, and we’re truly sorry for the frustration caused by this experience. We understand how upsetting it is when something goes wrong and you don’t receive a timely response.
Our system is designed to process orders very quickly so that customers receive their products without delay—but unfortunately, this also means that we’re often unable to stop parcels once they’ve been confirmed. That said, we sincerely regret not replying to your messages in time to address the issue properly.
If you no longer wish to receive one of the parcels, you’re welcome to simply reject it upon delivery. It will automatically be returned to us, and we’ll make sure to process your refund as soon as it arrives.
Again, we apologize for the delay and any inconvenience this caused. If you still need help or have further questions, feel free to reach out—we’re here to assist.
Warm regards,
Sunday Natural
Products not delivered, money not reimbursed
I ordered olive oil in January. Until now they didn't delivered the products or reimbursed my money. They don't answer the emails, but they reacted when I gave an advice from my other phone number, lying about the delivery.
As far as I saw among other advisors, it seems to be quite often when they don't deliver the products and never reimburse the customers.
Avoid this site! You might lose your money and a lot of time for nothing.
I have already sent twice the proof of payment and they still asking me that once again, saying that they didn't receive it( but they continue to send me publicity emails, meaning that my address mail exists in the system).
They are lying all the time to avoid reimbursement
3 May 2025
Unprompted review
Reply from Sunday Natural
Dear Ms. Tivadar,
Thank you for reaching out and for your patience throughout this process. I sincerely regret the inconvenience and frustration caused by the handling of your order.
After carefully reviewing the communication history, I can confirm that our customer service team responded to your inquiries promptly, starting with our initial message on January 24th. We also followed up after you informed us that the payment had been made on January 29th.
Unfortunately, your order was automatically canceled by our system on February 7th because our accounting department was unable to confirm the receipt of payment within the 10-business-day window required for prepayment orders. This is an automated process to ensure smooth warehouse operations.
That said, if the payment was made as stated, it’s possible that it was not correctly matched to your order. To resolve this quickly, we kindly ask you to send us proof of payment (such as a screenshot or PDF of your bank transfer confirmation showing the amount, date, recipient, and the payment reference number).
Once we receive this, we will:
Immediately verify the payment with our accounting team.
Issue a full refund to your original payment method if the payment was received but not allocated.
Alternatively, assist you in placing a new order if you still wish to receive the products.
Please rest assured that we take this matter seriously and will do our utmost to ensure you are either reimbursed or properly supplied. We regret that this experience has led to dissatisfaction and hope to resolve it promptly to your satisfaction.
You can reply to this email or send your payment proof to: [service@sunday.de].
Warm regards,
Sunday Natural Team
Supplements may be amazing but that means nothing if they don't arrive!
This is my first time ordering from Sunday Natural and I wish I'd read the reviews first. I ordered 5 days ago and was given tracking info. from Evri which continues to remain on "waiting to receive your parcel." The supplements were supposed to arrive in 4 - 5 days. Evri have always been incredibly reliable in my experience whereas this company not so....
I have contacted Sunday Naturals but only received an automated response (in German.)
This is a shame as I believe the supplements to be of high quality and would have repeat ordered had the supply been reliable and the customer service response been personal and solved this issue.
24 April 2025
Unprompted review
Reply from Sunday Natural
Dear Lucy,
Thank you for your honest feedback.
We understand your concern and sincerely apologize for the auto-response and the delay in shipment status updates. As per our records, your order was delivered on May 1st – which is within the 4–5 working day timeframe (starting the day after payment is received). Our customer support team also replied to your inquiry within 36 hours after receiving your message. Nevertheless, we absolutely understand that delivery transparency is key, and we’ll follow up with Evri to improve communication going forward.
If you have any further issues or questions, we’re happy to assist you.
Warm regards,
Your Sunday Natural Team
Great products & wonderful service!
29 April 2025
Unprompted review
Love the daily vitamins
Love the daily vitamins! I was catching colds all the time and have not had one since taking the complex vitamins with minerals and the one a day. Would give a five star but would like more information on combining the vitamins…I would like to try the hair complex vitamins but should I stop the daily complex with minerals?
And just to say that I have ordered several times from Germany to France without delivery problems. Maybe it’s best to order directly from the German site?
Thank you!
Pamela
29 April 2025
Unprompted review
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