sundaycitizen.co Reviews 

We ordered a chair with an ottoman, and they sent the wrong color for the ottoman. They kept putting me off in terms of setting up the exchange, and then just flat out ghosed me. I now need to set up a dispute with my credit card company.

Dishonest return policy. I ordered a duvet cover that noted 30 day easy return policy. The trim coloring on item is different than picture from website. When I attempt to return, I am being told item is final sale / outlet and cannot be returned. At no point in the order process was this item listed as final sale or outlet. It was ordered under Duvet and at time of order placement, the 30 day easy return policy is noted on order. Screen shots are available to back up my claims. Unable to speak with anyone on phone to resolve. I believe this is intentional.

This company has a very misleading return policy. Any item on any kind of sale is not eligible for return, but that policy is in fine print on another page. They do not indicate “final sale” or make it clear before purchasing that you cannot return the item

Be careful when buying. States easy returns but the website only makes exchanges easy.
Emailed company and they state no sale item is returnable yet the item I purchased said it was.
80.00 throw I purchased which they consider a sale.

I was a loyal customer to Sunday citizen and have purchased several items from them. Most recently, I purchased a comforter and sheets as a gift. The package never arrived. They can not provide me with a picture or anything that shows proof of delivery. Sunday Citizen refused to refund my money and said they will take no responsibility. There is no phone number to contact them so all you can do is email and when they don’t want to help they just don’t answer. Poor customer service, no loyalty to customers and no responsibility for your order! Not worth it

We had pillows purchased for us in February on our wedding registry. We received an order number but it never shipped. I’ve followed up with Sunday citizen four times but they have never completed the order. It appears as if they are stealing the money and not delivering the gift.

Nice quality poor customer service
I have always wanted Sunday citizen bedding. Bought some on sale for Black Friday. The experience was a nightmare
My bundle waa sent in the wrong size. So I chatted called text messaged. Finally got an email back and explained the problem. They were to resend order in correct size. Got a completely different set again no communication. I gave up
Tried to use my points to
Get what I needed and that is a farce as well. If you need help in any way with you order forget it. They never respond

I ordered two throw pillows and after opening neither inflated much after 24 hours (they are vacuum packed). Two days later one had expanded to about 40% of what their pictures show online and the other didn’t expand at all. After day three no changes. I contacted support who suggested placing them in the dryer for a few minutes. That didn’t make a difference either. I requested a refund and was forced to pay $15 to return a faulty low-quality product. Not worth the money!!!

In September I purchased a comforter from Sunday Citizen. The comforter sheds “fuzz” balls all over my sheets, in the dryer, and on my clothing when I am making the bed. Initially, I thought it might just need to be washed, but after several washes it continues to shed. I have contacted sundaycitizen by text, email, phone, and get absolutely NO un-programmed answer. I actually spoke to a rep named Rick, who said he was one of the designers at the company, but he never got back with me. i have sent in pictures, video, but still no response. This is the most unethical service department I have every worked with. Do no use this company…if you have a complaint you will NEVER hear from them.

I waited over 45mins for live chat then received a message saying it was closing (it’s 10:30am!). I texted - no reply. I emailed - no reply!
WTF!!

I purchased a comforter from Sunday Citizens which was a very easy process. It was delivered timely. However, when it was delivered it appeared to be opened as it was in a shopping bag that was so filthy I didn’t even want to touch it. The comforters are usually shipped in airtight seals, but this was not sealed leading me to think it was damaged or opened before arriving. I tried to contact Sunday Citizens, but there is no phone number to be found online. They state I can return it, but they will not cover shipping for returns. On top of all this, it was supposed to be a Christmas gift, which now I am not going to be able to give. I am so frustrated with their non-response and LACK of customer service!

Stop advertising products when you don't even have them in stock.

I returned a product could not lift did you receive. Should I pay or take off my credit card?

I’ve ordered several throws from Sunday Citizen in the past and they were excellent quality, worth the high cost, and have stood up in time. In July 2024 I ordered a comforter and two standard pillowcases. After two weeks I received no shipping information and reached out via email. All of a sudden I received a shipping confirmation saying all items were coming in one shipment Only received the comforter. Waited 5 days. Reached out to the email, tried to contact without ever being able to talk with a real person. Posted on their instagram about not receiving the pillowcases and asked how I get ahold a real person. The next thing I received was a text with shipping info. I think this company started out strong but either don’t really care and can’t handle orders. Very disappointed. I’m a bit embarrassed because I had, in the past, told many friends how great this company was although high priced, they were good. I will be hesitant to recommend them after this experience. They need to improve their shipping and customer service!

Buyer beware. I wish I was warned about this company before I purchased from them. I wanted to splurge and order their high end comforter to see what the hype was about. Within 6 months, my comforter’s threads started unraveling and the comforter itself started sagging horribly on all sides when draped on the bed, even after very careful launder care. I contacted customer service and while at first it seemed like they wanted to help, after a few exchanges they ghosted me. They told me they couldn’t find my order in their system and that it was “cancelled”. But I had an order number, an order confirmation, a receipt, a bank statement, and an actual product in my hands that proved to them that I purchased the product. Their customer service and operations are terrible. I am no longer getting assistance from them because of an internal system error on their end and I’m left with an unusable product that I spent hundreds of dollars on. It’s unfortunate that they have false advertisement and customer service that doesn’t back their brand and that they don’t treat their customers well. I so badly wanted to love this product. Now not only will I never purchase from them again, I will continue to spread the word to warn others not to purchase from them.

This company started spamming me. I never signed up for their newsletter. I asked them to cease but they continued. I complained they were acting contrary to GDPR laws but they ignored me. Avoid this company, they do not respect privacy or GDPR laws.

The worst customer service ever
The company is purely a dishonest company and scamming.
I returned the order under return HRRNN2LC. The 1st return was send back to me for no reason. I contact their customer service and ask why, they do not know and ask me wait for new label and it taking the whole week no reply. Then i have to check with fedex reuse the old return label, and taking pics of the box and receipt and drop off confirmation at fedex store. The return has been delivered over a month now. still no refund, they just saying we will wait hear from warehouse. A WAREHOUSE CANNOT HANDLE A SIMPLE RETURN OVER A MONTH!

Terrible customer service and unscrupulous company practices. I had one large order that was broken up into 2 shipments. The 1st shipment was lost by FedEx and it took 1 month of emailing back & forth with Fhaye from customer service to get a reshipment. Then, they never provided any tracking info for the second shipment and when I emailed about it, they suddenly said it was delivered. Of course, the package was nowhere to be seen since it had apparently arrived the day before but I had no clue about it since they had never given me a tracking number. They tell me to file a claim with FedEx in order to get my money back. In order to do so, I need their company address, phone #, and a waiver since I am not the sender of the package and normally, this would be something that they should be doing as the seller. Customer service has been giving me excuses for 2 weeks now regarding why they don't have the company address/phone number/waiver that I need to file a claim. "I am still awaiting this information from my team, please be patient, etc." How do you not know the address and contact info of the company which employs you? Does it really take 2 weeks to get this information? At this point, it is obvious that they are stringing me along and have no intention of rectifying their mistake or refunding my order. Our email thread has continued for one month now and is 32 messages long, still with no resolution in sight. Completely dishonest company. Avoid at all costs. Purchase from literally anywhere else but here.

There was myself, son,mom, sister and 4 friends that went to The Talk and received vouchers for $250 back in November of last year. Something was wrong with the vouchers and codes didn't work. It took over 3 months for myself and others to get codes. BUT MY SON HAD TO WAIT 5 MONTHS TO USE HIS, HE HAD TO SEND HIS BLANKET BACK TWICE AND JUST RECEIVED HIS REPLACEMENT AFTER 3 MONTHS OF WAITING AND IT SMELLS REALLY BAD. VERY TERRIBLE I WILL NOT RECOMMEND EVER ORDERING FROM THEM. ANOTHER GUEST FROM THAT DAY NEVER EVEN GOT A CODE TO USE

Love this brand, definetely the softest products you will get. I'm obsessed with their weighted blanket. Also, love their snug hoodie and their snug comforter.