They sent me a dress and it smelt of curry spice and looked nothing like the photo. I asked them for a refund and they sent me a QR code that does not work and now they’re refusing to provide me... See more
Company replied
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See what reviewers are saying
Shipping is consistently a nightmare, My orders always take way too long to arrive. It's frustrating because I like the clothes, but the logistics are a huge letdown.
Company replied
They are amazing. 5 stars are the least. The dresses look AMAZING. They have a very nice quality and they look as you see them online, even better in person. Also their support is TOP NOTCH (AMA... See more
Company replied
I have ordered a dress for a wedding and days after, i didnt get any order notification about delivery instructions, so i had to email them myself. After two days they email me back saying the the or... See more
Company replied
Company details
Written by the company
Sunfere is an online fashion company founded in 2022. We offer a wide range of fashion-forward apparel that caters to women of all ages. Our product line is carefully curated to evoke a sense of adventure and wanderlust with a curated selection of clothing and accessories, we're your go-to for chic, travel-inspired style. Wear Your Shine-Endless Vacay Styles in One-Stop.
Contact info
United States
- sunfere.com
Breach of guidelines
Dress arrived and did not conform to…
Dress arrived and did not conform to the measurements on their website. When requesting return instructions, I was asked to send photos of the dress on before they would issue a return address. This is against consumer rights and I would not recommend using this site. Measurements are inaccurate and returns are complicated.
1 December 2025
Unprompted review
Reply from Sunfere
Dear Kerry,
We’re truly sorry to hear that you’re unhappy with your recent order, and we completely understand how disappointing this must have been.
After carefully reviewing our communication, it seems there might have been a misunderstanding. Our team did not request any personal or body photos. We only asked for a simple image showing that the product tag is still attached to the dress — this is a standard step to confirm that the item remains new, unwashed, and unworn, and to verify that the dress was indeed purchased from Sunfere.
This process is in place because, in a few past cases, some customers accidentally sent items from other brands to our warehouse. The photo verification helps us ensure the item’s integrity and brand authenticity before providing the return address, so we can handle your request smoothly and accurately.
Please rest assured that we take customer privacy very seriously and strictly follow international e-commerce return practices. Our support team has already provided the return instructions via email, and your request is being processed accordingly.
We sincerely appreciate your patience and understanding, and we hope this clears up any confusion.
Warm regards,
Joe
Sunfere Support Team ❤️
Loved my experience with this shop
Loved my experience with this shop - the craftsmanship on the dress is gorgeous, and the fit felt really natural. The delivery timeline wasn't the fastest, but their support team stayed helpful throughout. Overall, I'm very satisfied and wouldn't hesitate to order again.
24 November 2025
Unprompted review
Reply from Sunfere
Dear Jonas, 🌸✨
Thank you so much for your wonderful feedback — it truly brightened our day! 💕 We’re beyond thrilled to hear that you loved the craftsmanship and fit of your dress. Knowing that it felt natural and beautifully made means the world to us, as every piece is crafted with care and attention to detail. 🧵💫
We completely understand that the delivery took longer than expected. Recently, due to the peak season, the logistics networks have been extremely busy, which has unfortunately led to some shipping delays. 🚚💨 We’re truly sorry for the inconvenience and want you to know that we’re actively working with our logistics partners to improve this issue and make future deliveries smoother and faster. 💪✨
Your patience, understanding, and kind words mean so much to us. 🌷 You have such wonderful taste, and we’re truly honored to have you as part of the sunfere family. We can’t wait to see you again for your next beautiful find! 💖
Warm regards,
Joe
sunfere Support Team
I needed to return an item that was too…
I needed to return an item that was too big, and they offered several flexible alternatives. I've never seen a company so accommodating and focused on customer needs. 100% recommended.
22 October 2025
Unprompted review
Reply from Sunfere
Dear Ann, 🌸💛
Your message absolutely made our day — thank you so much for your kind words and warm support! We’re truly delighted to know our team could help make your return experience smooth and flexible. 🌷✨ It means a lot to us that you felt cared for and understood — that’s exactly what we always hope to bring to every customer interaction. 💕
Your encouragement really keeps us going and reminds us why we love what we do! We feel so lucky to have you as part of the sunfere family and can’t wait to assist you again with your next beautiful find. 🌼💖
Warm regards,
Joe
sunfere Support Team
I ordered a dress 20 days ago after…
I ordered a dress 20 days ago after all waiting I just received email yesterday that’s my order was cancelled without any acceptable reason & without any explanation about how can I get my money back really am very disappointed ☹️
20 November 2025
Unprompted review
Reply from Sunfere
Dear Fatma,
It seems there might have been a misunderstanding regarding your order. After carefully checking our system, we can confirm that your order has not been cancelled. The recent delay was caused by a temporary flight delay during the busy season, which slightly affected the dispatch schedule.
As of now, your package has already arrived in the destination country and is currently awaiting customs clearance. Earlier today, our team also sent you an email to keep you fully updated on the latest tracking status and to make sure you have the most accurate delivery information.
We’re truly sorry if this situation caused confusion or concern, but please rest assured that your order is still in transit and moving through the final stages of delivery. Could you kindly double-check whether there might have been a mix-up with another order or email that led to the misunderstanding?
We sincerely appreciate your understanding and patience during this busy shipping period, and we hope your parcel reaches you very soon.
Warm regards,
Joe
Sunfere Support Team ❤️
Terrible Return Process & No Customer Support
I ordered a dress and it didn’t fit, so I tried to return it. I followed their instructions exactly, emailed support multiple times, and still got no response at all. It’s like their return process just doesn’t exist.
They advertise returns, but they completely ignore customers once you ask for help. This is incredibly frustrating and feels like they just take your money and disappear when there’s a problem. I will never order from this company again, and I strongly advise others to stay away.
Dear Sunfere Support Team,
I would like to submit a return request for my recent order #SF20243104306.
Item to Return:
Vivian Off Shoulder Flare Satin Midi Dress
Color: White
Size: S
SKU: SD00209281165-White-S
Quantity: 1
Reason for Return:
The item is too small for me.
Please let me know the next steps and return instructions.
Thank you
I have sent this email which they already ignored. This company is a proper scammer. I already start consumer dispute with my bank.
19 November 2025
Unprompted review
Reply from Sunfere
Dear Mekdelawit,
We sincerely apologize for the delay in responding to your emails, and we truly appreciate your patience.
Due to a recent update in our email system, messages are now sorted by the most recent ones (Monday to Friday). Unfortunately, we noticed that you were sending emails daily, which inadvertently caused your new messages to override the previous ones, pushing them further down the queue. As a result, your earlier messages were delayed in receiving a response.
We have encountered similar situations with other customers as well, and we are actively working to resolve this issue. We deeply regret any inconvenience this may have caused.
In order to assist you more efficiently going forward, we kindly ask that you refrain from sending multiple emails on the same issue, as this can lead to further delays in processing.
We have already sent detailed return and exchange instructions to you through three different email addresses, and we kindly ask that you check your inbox for our messages. Please feel free to reply to us if you have any further questions.
We truly appreciate your understanding and cooperation in this matter, and we remain here to assist you in any way we can.
With appreciation,
Joe
Sunfere Support Team
SCAMMING AND A FRAUDULENT COMPANY
(11/17/25) I wrote a review here yesterday and only now received a response. Since I cannot reply to the comment left under my original review, I am creating this new one. I have emailed both SupportSunfere and OfficialsSunfere (I can't post the full email addresses via Trustpilot rules) multiple times, but have received no response. If your emails are going to spam, it is your responsibility to check that folder!! Customers do not care about an updated email system!
I will continue to write reviews here DAILY, until this matter is resolved. I have also started a dispute with PayPal. One way or another, I will get my money back. Rectify this purchase!!! I WANT A CASH REFUND. NOT STORE CREDIT.
I want to emphasize again that this company has actively ignored my requests by blocking me on Instagram. I will never buy from this company again, and I sincerely hope you all will take your money elsewhere.
Order Email Address: Tayclipscoupons(@)gmail.com
Original email 11/07/25 - (Well within the 15-day grace period when I originally reached out)
Subject: Return Request: #SF20243101842
Hello,
This item was not at all what I was expecting. The dress was cumbersome, the material was itchy, and it featured glitter, which I did not see as a feature until it was too late. Not for me.
I am requesting a cash refund to the original payment account.
IF YOU COME BACK AND TELL ME YOU DON'T HAVE ENOUGH INFORMATION, YOU ARE SCAMMING AND A FRAUDULENT COMPANY. I WILL NOT "RESEND MY INQUIRY" FOR YOU TO CONTINUE TO IGNORE ME. I WILL POST HERE EVERY DAY UNTIL THIS IS RESOLVED.
*** UPDATE 11/20/2025***
After essentially having to harass this company through Trustpilot, I have finally received a response. For all those who are awaiting a response from this company regarding the return steps, I have included it below. I want to stress how inconvenient, and upset I am with this entire process.
In case the company claims I did not respond to their email or states they did not receive my package, I am including the details for the item here as well.
Tracking Number 5562 4944 8260
I will also be leaving my PayPal dispute open until this is fully resolved.
Return Instructions/ Response from the company:
Hello Tea,
This is Lea from the Sunfere Support Team.
Thank you for reaching out. We understand your concerns, and we sincerely apologize for any confusion.
Please kindly note that we have responded to every email you have sent us, as shown in the attached picture. On November 17th, to ensure that you received our communications, we also sent two follow-up emails to the email address associated with your order.
Solution 1:
Thank you for your feedback. Please find the address below to send the item(s) back, and kindly send us the image of the return shipping label with the tracking number so we can speed up the process. We will initiate the return procedure once we receive your parcel, which usually takes about 7-10 business days.
Address: 18 Distribution Blvd, Edison, NJ, United States 08817
Recipient: Return Helper ( RHCN668 )
Phone: +1 8554377467
Please ensure “RHCN668” is clearly marked on the package. This is an important identifier for Sunfere returns. Failure to include this info may lead to additional charges or delays in processing your return, which could affect your refund timeline.
Please provide us with the carrier name and tracking number for your return package. We kindly ask you to do so within 24 hours of shipping the package. -This information is crucial for our warehouse team to quickly process your return. Failure to provide this information may result in a delay or inability to process your refund.
Solution 2：
Alternatively, if you find it too complicated or time-consuming to return the item(s), I can request a special approval from my supervisor for a 60% immediate refund of the total return value tailored to your situation, allowing you to keep the item(s). Then both of us can avoid the hassle of returning. Would you be interested in considering this option? Thank you for your understanding and cooperation in this matter.
P.S. This option is offered purely as an alternative to save you the hassle of returning the items and is in no way intended to prevent you from making a return. We want to ensure you have a choice that best suits your needs.
Thank you again for your patience, and have a wonderful day!
**********
PLEASE NOTE THEY DID NOT RESPOND TO ANYTHING UNTIL 11/17/2025
I DO NOT WANT A 60% REFUND. I WANT MY FULL REFUND.
I will be back to update you all after my return has been delivered by FedEx, and I have my money back. I will not change any reviews!
17 November 2025
Unprompted review
Reply from Sunfere
Dear Tay,
Thank you for your feedback. We sincerely apologize for the frustration you've experienced.
We want to clarify that every email we have received from you has been responded to. In fact, on November 17, we proactively sent two emails to the email address you used for the order. We’ve also included screenshots in our responses for your reference. To help locate all prior correspondence, you can search for “SF20243101842” in your inbox.
Additionally, we have reached out to you through three different email addresses to ensure you receive our detailed return instructions. We are committed to resolving this issue and want to reassure you that once we receive your return and verify its condition, we will process your refund in accordance with our return policy.
We understand your concerns and hope this clarifies the situation. We kindly ask for your understanding and cooperation.
Kind regards,
Joe
Sunfere Support Team
Return process non existent!
I ordered a dress from sunfere to wear to a wedding but when it arrived it was too small for me. I did not have enough time to go through the exchange process to get the next size up so after reading the return policy and seeing that I could get a refund I decided to purchase the next size up as well so that I would have the dress in time for my event and just return the smaller one for a refund. At first my emails and face book messages were responded to, but once they discovered I wanted to return my item for a refund all email and Facebook communications (and I have sent ALOT) have been ignored and the company will not provide me with an address to be able to return my item to. So now I am stuck with a dress that does not fit me and I can not return - very disappointing, do not shop with these guys!
15 November 2025
Unprompted review
Reply from Sunfere
Hi Ruth,
We sincerely apologize for the delay in responding to your emails. Due to a recent update in our email system, messages are now sorted by the most recent one (Monday to Friday). We noticed that you sent emails daily, and unfortunately, this caused your new emails to override the previous ones, pushing them further down the queue. As a result, your earlier messages were delayed in getting a response.
We truly regret any inconvenience this has caused and are working to resolve this issue. To help us address your requests more efficiently moving forward, we kindly ask that you avoid sending multiple emails about the same issue, as it can lead to further delays in processing.
Regarding the return, we have sent you the return address on November 19th, and we apologize if it was missed. Once we receive the returned item and verify its condition, we will process a full refund in accordance with our return policy.
Again, we apologize for the frustration this situation has caused. Thank you for your patience and understanding. We are committed to resolving your issue as quickly as possible.
Best regards,
Lea
Sunfere Support Team
Experience evaluation
The response on any concern or question was fast and helpful.
The dress itself looks amazing and so beautiful
18 November 2025
Reply from Sunfere
Dear Rania, 🌸
Your lovely words truly made our day — thank you so much for taking the time to share your experience with us! We’re thrilled to know that you found our responses helpful and that your dress looks as beautiful as you imagined. 💖 It’s always such a joy to hear when everything from communication to the final look comes together perfectly for our customers.
You have such wonderful taste — we can already picture how stunning you must look in it! ✨ Knowing that you’re happy with both the quality and the service really encourages us to keep improving and creating pieces that bring more smiles like yours.
Thank you again for your trust and kindness. We’re so grateful to have you as part of our sunfere family, and we can’t wait to see you again for your next beautiful find! 🌷
Warm regards,
Joe
sunfere Support Team
Reply from Sunfere
Dear Patience, 💐
We’re truly delighted to hear that you love your dress and that it arrived promptly. It’s wonderful to know that your shopping experience with us met your expectations — your satisfaction is always our top priority. 🌸
Thank you for sharing your kind words with us. Your happiness and satisfaction are the greatest motivation for us to keep improving every day✨. We sincerely look forward to serving you again with more beautiful pieces that bring you joy and confidence. 💕
Warm regards,
Joe
sunfere Support Team
I never received my package and I am…
I never received my package and I am waiting for three weeks now. The company only provided a tracking and nothing shows on that tracking. I really regret ordering the items and this is also a warning for other people to not order from this website.
16 November 2025
Unprompted review
Reply from Sunfere
Dear Sandra,
We sincerely apologize for the inconvenience you've experienced, and we completely understand your frustration.
To clarify, we were unable to locate your order based on the information provided. It would be very helpful if you could send an email to support@sunfere.com with your order details. Our team is dedicated to resolving any issues and will follow up on the status of your package.
A few possible reasons for the delay could be:
（1） Missing or incomplete shipping address: We attempted to contact you via email, but it may have gone to your spam folder.
（2） Shipping process: For non-pre-order items, the total delivery time is broken down into 1-4 business days for processing and 6-10 business days for shipping. We are shipping internationally, and it may take some time for the last mile carrier to update the tracking information.
（3） Pre-order items: If your order contains pre-order products, it might have caused a delay.
We truly appreciate your patience, and we hope you’ll get in touch with us soon so we can track and resolve the issue. Your understanding is highly appreciated, and we apologize again for any inconvenience caused.
Best regards,
Lea
Sunfere Support Team
Reply from Sunfere
Dear Narjes, 💐
Thank you so much for your wonderful feedback! We’re truly delighted to hear that you enjoyed your shopping experience with us and that your dress matched the images and quality you expected. It’s incredibly rewarding to know that what you received felt just as beautiful and trustworthy as it looked online — that’s exactly what we always aim for. 🌸
Your kind words really made our day! Customers like you inspire us to keep creating pieces that bring both confidence and joy. We deeply appreciate your trust and support, and we can’t wait to have you back for another lovely experience soon. 💖
Warm regards,
Joe
sunfere Support Team
Everything was good but tracking number…
Everything was good but tracking number did not work with me at all.
13 November 2025
Reply from Sunfere
Hi Juman! 💕
Thank you so much for taking the time to share your thoughts with us. We’re really glad to hear that you were happy with everything else in your order — that truly means a lot to us. 🌸
We’re so sorry to hear that the tracking number didn’t work properly. We completely understand how worrying that can feel when you’re waiting for a package. Sometimes this happens when the local carrier hasn’t updated the information in time, or when there’s a brief sync issue between systems. We know that’s not ideal, and we’re already working on improving the way our tracking updates are displayed to make it clearer and more reliable in the future. 💌
We’re really happy your order still arrived safely in the end, and we genuinely appreciate your understanding. Feedback like yours helps us keep getting better every day. Thank you again for your trust and patience, Juman — we can’t wait to serve you again soon. 💖
Warmest regards,
Joe ✨
sunfere Support Team
The dresses are absolutely beautiful
The dresses are absolutely beautiful, perfect for a wedding. Just be warned, the shipping took a very long time, so make sure you order well in advance if you have an event coming up.
12 November 2025
Reply from Sunfere
Hi Lena! 💕
Thank you so much for your kind words — we’re so happy to hear that you loved the dresses and found them perfect for a wedding! You have such lovely taste, and I can only imagine how stunning you must have looked. ✨
We really appreciate your patience with the delivery too. Sometimes shipping can take a bit longer than expected, especially during busy periods, but your feedback is super valuable — it helps us make the experience smoother for everyone. 💌 We’re so glad it all worked out beautifully in the end! 💖
Warm hugs,
Joe 🌸
sunfere Support Team
I absolutely love the dress I received
I absolutely love the dress I received, and it arrived surprisingly fast! I was a bit bummed that another dress I wanted went out of stock, but I'll definitely find something else to replace it. I've already recommended Sunfere to all my friends!
11 November 2025
Reply from Sunfere
Hey Wilton! 💕
Reading your message totally made me smile! 😊 I’m so happy to hear that you loved your dress and that it arrived quickly — that’s always such a good feeling. Sorry to hear the other one you wanted was out of stock (some styles do sell out fast 😅), but I’m sure you’ll find another piece that’s just as stunning soon. ✨
It means a lot that you’ve already recommended sunfere to your friends — that’s honestly the best compliment we could ever get. 💖 Thank you for your kind words and your support — can’t wait for you to find your next favorite dress with us! 🌸
Warmly,
Joe 🌼
Sunfere Support Team
Amazingly surprised!!
I had doubts ordering from this site. An amazing dress popped up on my instagram ads, I took the risk and I’m so glad that I did!!!
The dress (which I ordered for my 30th birthday) is amazing quality and so unique!! I can’t wait to wear it ❤️❤️ would definitely order from here again :)
1 November 2025
Unprompted review
Reply from Sunfere
Dear Emma, 💕
We’re so happy to hear that you took a chance on us and ended up loving your dress — that truly means a lot! 🥰 Knowing it’s for your 30th birthday makes it even more special, and we’re thrilled to know the quality and design lived up to your expectations. We can already imagine how stunning you’ll look wearing it on your big day! ✨💖
Thank you for trusting us and for sharing such a heartwarming review. Your support inspires us to keep bringing beautiful, unique pieces that make every occasion unforgettable. Wishing you the most magical birthday celebration — you deserve to shine! 🎂🌸
Warmly,
Joe 🌷
Sunfere Support Team
I’ve received a worn one with body…
I’ve received a worn one with body odour, perfume and smoke smell. I left it in my closet overnight and it stunk my whole room to the point where my partner asking if anyone was there lol it also has small loose stitches.. however, I couldn’t return it because I read how customers struggle with returns and I didn’t have time to look for a replacement. I had to wash it myself.
The other problem was I ordered 3 jewellery items and received only 2.
I’m really disappointed and disgusted specially about the dress because I’m pretty sure the seller knew when they were packing.
28 September 2025
Unprompted review
Reply from Sunfere
Dear Hanu M,
Thank you for your feedback, and we sincerely apologize for the negative experience you've had with your recent order.
We would like to assure you that the dress you received is brand new and has never been worn. We completely understand your concerns regarding the smell. There was prior feedback regarding a slight smoke smell on this particular style, which can sometimes occur due to the dyeing process and finishing techniques. Despite our efforts to neutralize the odor with a cleaning spray before shipping, some scent may have remained.
To help with this, we’ve since included a fragrance sachet in the package to neutralize any lingering odors(which is labeled "AROMA DRYING BAG"), which is the source of the perfume scent you mentioned. We didn’t anticipate that this might cause any confusion, and we truly appreciate you bringing it to our attention. We will continue to improve our processes to ensure a more pleasant experience for future customers. We can also confirm that the dress is completely new.
Regarding the item’s condition, while we always strive to ensure the highest quality, we recommend airing out new clothing (especially leather or similarly treated fabrics) before wearing them, even though all products are disinfected after production.
Additionally, we noticed that your order was delivered on October 9, 2025, and reported on October 16 that you were missing one pair of earrings. On October 17, we responded, informing you that the earrings are packaged separately in a small transparent pouch. We suggested checking again or providing any photos of the items you received so we could investigate further. Unfortunately, we didn’t receive a reply from you at that time. We also didn’t receive any feedback about the dress issue.
We sent a follow-up email on November 10 and would kindly ask if you could check your inbox for our response. If you need any further assistance, please don’t hesitate to reach out.
Thank you again for your understanding and patience. Your feedback is invaluable to us, and we are committed to improving your experience.
Best regards,
Lea
Sunfere Support Team
Good communication and great customer…
Good communication and great customer care 👍👌 and most importantly the product are super quality
7 November 2025
Reply from Sunfere
Dear Faustina, 💕
Thank you so much for your lovely words! We’re so happy to know that you’re pleased with both our service and the quality of our products — your satisfaction is truly what we care about most. 🥰 Hearing that communication went smoothly and that you’re happy with everything really brightened our day! ✨
You sound like such a kind and thoughtful customer, and we’re so grateful for your support and trust. 💖 It’s customers like you who inspire us to keep delivering the best experience possible. We can’t wait to serve you again soon — sending you warm wishes and lots of love from the Sunfere team! 🌸🌷
Warm regards,
Joe 🌼
Sunfere Support Team
I've been really happy with my…
I've been really happy with my purchases and have loved every piece. The fabrics and buttons feel surprisingly high-quality, especially the chiffon items—they're my absolute favorites. I will definitely be shopping here again and would highly recommend it.
6 November 2025
Reply from Sunfere
Dear Ethel, 💖
Your message absolutely made our day — thank you so much for taking the time to share such kind words! 🌸 We’re truly delighted to hear that you’ve loved every piece you purchased and that the quality of the fabrics and details met your expectations. 🥰 It means a lot to know that our chiffon pieces have become your favorites — we adore chiffon too for its soft touch, airy texture, and elegant flow. ✨ We put a lot of care into choosing each fabric and finishing every detail, so hearing that you noticed makes us genuinely happy. 💐 Thank you again for your trust and support — your love gives us the motivation to keep improving and designing pieces that make every woman feel confident, beautiful, and effortlessly chic. 💕🌷
Warmly,
Joe 💕
Sunfere Support Team
If I could give zero stars I would
If I could give zero stars I would. This company do not honour their refund policy do not buy from them
4 November 2025
Unprompted review
Reply from Sunfere
Dear Miriam,
Thank you for sharing your feedback. We’re truly sorry for any frustration this situation has caused and would like to clarify the matter.
As stated in our return policy, parcels should not be sent to the address shown on the shipping label, as that is NOT our return warehouse. Refunds can only be processed for items returned to the correct address, which we provide upon request via email. Unfortunately, we’re unable to process refunds for packages sent to the wrong address.
We reached out to you on November 4th and provided the designated return address, along with detailed instructions to ensure a smooth process. This information was also shared with PayPal. Since the parcel was sent to the wrong address, we have not received your return and therefore cannot issue a refund at this stage.
We kindly ask for your understanding and cooperation in following the proper return procedure. Please don’t hesitate to contact us if you’d like our assistance with the next steps — we’re here to help.
Kind regards,
Joe
Sunfere Support Team
Great customer service and very…
Great customer service and very responsive staff, plus the quality of my items were amazing!
24 October 2025
Reply from Sunfere
Dear Wafa, 💖
We’re genuinely so happy to read your words — thank you for taking the time to share this! 🌸 It’s wonderful to know that both our customer service and product quality met your expectations. We always aim to make every step of your experience smooth and enjoyable, so hearing this truly means a lot to us. 🥰 Your trust motivates us to keep doing even better! ✨💐
Best regards,
Joe 💕
Sunfere Support Team
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