mPulse Believe Smart Sauna - Eucalyptus

mPulse Believe Smart Sauna - Eucalyptus Reviews

A product’s star rating is calculated as the average of all its reviews.


Sunlighten, Inc. logo

Sold by Sunlighten, Inc.

www.sunlighten.com

•

4.1k Reviews

4.6

Reviews on this page are opinions of reviewers of Sunlighten, Inc., and Trustpilot does not endorse them or any products.


Here’s what people highlighted

Ease of assembly

4.3

27 ratings

Ease of use

4.4

28 ratings

Quality

4.5

28 ratings

Product details

All reviews


Rated 5 out of 5 stars

We are loving our Sunlight Sauna. It has an excellent red light therapy system which is important to me. The wavelengths and strengths are at the proper amounts to be beneficial and there are 4 panels in the system. The sauna itself is so comfortable and the customer service was excellent. We purchased it during the black friday sale and have been using it for a few months now so my review it after thoroughly testing it out. I have no regrets purchasing this sauna.

Ease of assembly: 5
Ease of use: 5
Quality: 5
Rated 4 out of 5 stars

Would give it fives across the board if the tablet was substantially better. All of my issues are around the tablet. It’s has limited memory extremely slow times doesn’t work at times has problem connecting to Wi-Fi that seats 10 feet away on and on and on you need to do a software upgrade and solve substantial better tablets at this price point. I find it really unacceptable how much I struggle with it. I called the desk for help and you tell me that a lot of those programs actually don’t exist so then delete them from the app please

Ease of assembly: 5
Ease of use: 3
Quality: 4
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for taking the time to share your feedback. We appreciate you highlighting both what you’re enjoying and where there’s opportunity for improvement.

We’re sorry to hear about the challenges you’ve experienced. Feedback like this is important and has been shared with our team as we continue
working to improve the overall user experience.

If you need any assistance or troubleshooting support, our team is always here to help. Thank you for choosing Sunlighten and look forward to supporting your wellness journey for years to come!

Rated 5 out of 5 stars

The Sunlighten experience is like no other, I never do reviews yet for this company they don’t compare or compete. There are 5 stars, then there is “ Sunlighten”. From call one, to prep, communication, delivery, follow up and life changing quslity they provide an experience not to be missed. They are top tier. Their ssuna is not a luxury.. it is life changing necessity for our family now. Thinskvyou!!

Ease of assembly: 5
Ease of use: 5
Quality: 5
Rated 5 out of 5 stars

Absolutely wonderful! So glad we bit the bullet for this purchase!! We love it!

Ease of assembly: 5
Ease of use: 5
Quality: 5
Rated 5 out of 5 stars

Can you give me another 6-8 weeks? The master bathroom remodel where the sauna will be installed is just now beginning. The sauna has been stored in a closet since delivery. I can’t wait for this project to finally come to fruition.

Rated 5 out of 5 stars

We are really enjoying the sauna. One of the immediate benefits we noticed was that we are sleeping better. We’re looking forward to experiencing the other health benefits that you get from having a red light sauna. We’ve only had it for two weeks at this point.

Ease of assembly: 5
Ease of use: 5
Quality: 5
Rated 5 out of 5 stars

We have had our sauna for about 4 months. I don't know if it does everything it claims, but we are both enjoying it. We bought the 2 person one but generally use it by ourselves. You can do a little stretching but would need a 3 person to really be able to stretch your muscles or lay out. The assembly wasn't super difficult, but the parts were pretty heavy and it did take us a few hours. I definitely recommend looking up various youtube videos, both official and then searching on others, before you put it together. We had to have a dedicated circuit put in and I wish I would have thought about where to put it better, as we can't really get to the plug. (But can flip the breaker, which we do when we leave town.) I haven't made any custom programs but so far have been happy with the ones that are already programmed. The sound system is good and the pad seems to work pretty well for streaming or music, or whatever you connect with bluetooth. We are happy we bought it.

Ease of assembly: 4
Ease of use: 5
Quality: 5
Rated 2 out of 5 stars

Sold as a commercial product to use at facilities but not facility friendly when it comes to setting up appointments/run time, making it complicated with zero ability contact from someone who can assist.

Ease of assembly: 5
Ease of use: 1
Quality: 3
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for bringing this to our attention. We’re truly sorry to hear about the challenges you’ve experienced. Our team will be reaching out to walk you through any questions and suggest the best ways to optimize setup and run times. We look forward to finding a solution that works best for you.

Your feedback is incredibly valuable, as it helps us improve and better support all of our customers. We sincerely appreciate you taking the time to share this with us.

Rated 3 out of 5 stars

It was a pain to uncrate and assemble. Mine lasted a month before it went unusable and had to be serviced. Sunlighten did send a technician twice and has since solved the issue. My one remaining complaint is that is does not reach 167 degrees and the reason I bought it was that it was rated for over 165 degrees, which many feel is the threshold for heart/health benefits. Other than that I like it.

Ease of assembly: 2
Ease of use: 5
Quality: 5
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for sharing your experience and for your patience while we worked to ensure the best resolution. We’re glad our technician visits were able to resolve the issue, but we understand this should not have been your experience from the start. We also appreciate your feedback about the temperature and apologize if there was any miscommunication. While each sauna can vary slightly depending on room conditions and setup, the optimal infrared benefits are achieved at a lower temperature range, so you’re still getting the health benefits you were hoping for. We’re always happy to offer tips or adjustments to help optimize performance.

We truly appreciate you sticking with us and are glad to hear you’re enjoying the sauna overall. Your feedback helps us continue improving and supporting all of our customers.

Rated 5 out of 5 stars

A very solid sauna with nice convenient features. Have been impressed so far.

Ease of use: 4
Quality: 5
Rated 5 out of 5 stars

Absolutely love my new sauna! Using it several times a week, and my husband is as well! We feel so much better after each use!

Ease of assembly: 4
Ease of use: 5
Quality: 5
Rated 5 out of 5 stars

Love the product. The only issue was opening the boxes and spreading out everything to assemble. Very difficult when you have a narrow hall way getting everything into room. NO doubt this is a 2 person job. Once you get it together it was worth the effort.

Ease of assembly: 4
Ease of use: 5
Quality: 5
Rated 5 out of 5 stars

After conducting extensive research on purchasing a good IR sauna that wasn't too expensive I was surprised that I settled on Sunlighten! I actually thought that when starting on this adventure that they were too expensive; this assumption was based off of "talk" from various social media posts. It wasn't until I gathered information on many units and compared the options available, the quality, foreign versus domestic products, customer service and price that I discovered that Sunlighten was the one for us! We thought that maybe the assembly could prove to be overwhelming but after watching the video and not being in a rush, we found that it wasn't that difficult after all. The customer service has been exceptional! We purchased the Believe (2-person) and my only suggestion is that I wouldn't want to be in it with 2 people for a long session. The space is best for one person. WE LOVE OUR SUNLIGHTEN SAUNA!

Ease of assembly: 5
Ease of use: 5
Quality: 5
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for taking the time to share such a thoughtful review, Jodi! It’s clear you put a lot of care into your research, and it’s great to hear that process led you to a choice you feel confident in. We also appreciate your honest insights on space and assembly as those details are so helpful for others considering their options.

We’d love to share your review and images to help others in their decision-making process and wellness journey, with your permission, just let us know. Thank you again for your support and for making Sunlighten part of your wellness routine.

Rated 5 out of 5 stars

Great sauna. We highly recommend. Easy to install

Ease of assembly: 5
Ease of use: 5
Quality: 5
Rated 4 out of 5 stars

I’m still waiting for our basement remodel to be completed enough to assemble my sauna. I do want everyone to know that it was shipped with the most tender loving care.

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Reply from Sunlighten, Inc.

Thank you for sharing with us, Konnie! We’re so glad your sauna arrived safely and with care, and we’re excited for you to enjoy it once your space is ready. Preparing a wellness sanctuary is such a rewarding process. When everything is set up, we’d love to see your finished space if you’d like to share. Wishing you many relaxing moments ahead!

Rated 1 out of 5 stars

If I could give zero stars, I would the sauna does not get as hot as they say it does nowhere close you can be in the sauna for 45 minutes at full temperature having it heated for three hours and you won’t break a sweat. A real nightmare.

Ease of assembly: 1
Ease of use: 1
Quality: 1
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

We’re very sorry to hear about your experience and want you to know that we’re here to help. A member of our team will be reaching out to walk through any questions and provide guidance to ensure you’re getting the most from your sauna.

We know the benefits of your sauna are valuable, and we want t
o make sure you’re able to enjoy them fully. Thank you for sharing your feedback and giving us the opportunity to assist you.

Rated 5 out of 5 stars

I have been using the sauna three time a week since i got it

Ease of assembly: 5
Ease of use: 5
Quality: 5
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your feedback, Daniel! We’re so glad to hear your sauna has become a regular part of your weekly routine. Consistency is key, and we hope each session continues to leave you feeling relaxed and refreshed. If you’d like to share how you incorporate it into your wellness routine, we’d love to hear about it. Enjoy every moment of your sessions!

Rated 5 out of 5 stars

Very happy with my purchase. I would recommend this Sauna.

Ease of assembly: 5
Ease of use: 5
Quality: 5
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for sharing this, Michael. We’re so glad to hear you’re happy with your sauna and truly appreciate the recommendation. Wishing you many relaxing and restorative sessions ahead.

Rated 5 out of 5 stars

Extremely user friendly, love the various programs offers by the tablets. Unit is beautiful and very well built.

Ease of assembly: 5
Ease of use: 5
Quality: 5
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your review, Angela! We’re glad to hear you’re enjoying the programs and the design of the mPulse sauna series. It’s wonderful to know your new sauna adds a seamless addition to your wellness routine and that it’s providing the comfort and benefits you were hoping for. We'd love to see your sauna set up or hear your wellness wins sometime! Enjoy!

Rated 5 out of 5 stars

High quality product with technology. It is exactly how it is being advertised, no surprises. The assembly requires at least two strong people. The instructions are very good and the pieces come together perfectly aligned once they are in place. I am not sure about the other saunas but I would like to see one small shelf under or above the control panel for light control device or other personal items (phone, glasses, etc.). Bottom line is, we have been using at least every other day if not everyday and we love it.

Ease of assembly: 5
Ease of use: 5
Quality: 5
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for sharing your experience! We’re thrilled to hear your mPulse Believe is living up to expectations and has become a regular part of your wellness routine. Your feedback on a small shelf for the control panel is a great idea—thank you for sharing that insight! We'll be sure to pass it along to our team for future consideration.

We’d also love to ask your permission to feature your sauna image on our marketing channels to inspire others in their wellness journeys. Just reply yes if you're comfortable with that!

We appreciate your support and can’t wait to hear about even more ways your sauna enhances your daily routine!