mPulse Believe Smart Sauna - Eucalyptus

mPulse Believe Smart Sauna - Eucalyptus Reviews

A product’s star rating is calculated as the average of all its reviews.


Sunlighten, Inc. logo

Sold by Sunlighten, Inc.

www.sunlighten.com

•

4.1k Reviews

4.6

Reviews on this page are opinions of reviewers of Sunlighten, Inc., and Trustpilot does not endorse them or any products.


Here’s what people highlighted

Ease of assembly

4.3

27 ratings

Ease of use

4.4

28 ratings

Quality

4.5

28 ratings

Product details

All reviews


Rated 5 out of 5 stars

Absolutely amazing. Highly suggest this company. Awesome to work with and the sauna is perfect!!

Ease of assembly: 5
Ease of use: 5
Quality: 5
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Reply from Sunlighten, Inc.

Thank you so much for your kind words! We’re delighted to hear your experience with Sunlighten has been a positive one and that you're enjoying your new sauna. Your support means a lot, and we hope your sauna continues to bring relaxation and wellness into your daily routine!

If you’d like to share
the wellness you’re experiencing, we’d love to invite you to join our referral program: www.sunlighten.com/referral. It’s a great way to help friends and family discover their own Sunlighten journey while earning rewards for yourself!

Rated 5 out of 5 stars

This was the best purchase ever!

Ease of assembly: 5
Ease of use: 4
Quality: 5
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your wonderful review, Haley! We’re thrilled to hear your mPulse Believe is such a great addition to your wellness routine. We hope it continues to bring you relaxation and enjoyment every day!

Rated 2 out of 5 stars

The Sauna will not get to 160 degrees. Max is 140 after an hour to preheat. is there a way to fix this or have a service call?

Ease of assembly: 3
Ease of use: 5
Quality: 3
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Reply from Sunlighten, Inc.

Thank you for your review, Lyndy! Our saunas are designed to operate in the optimal infrared range of 120–140°F, allowing the benefits to start working as soon as you step inside. Infrared saunas heat your body directly, promoting deep sweating, improved circulation, and relaxation at lower, more comfortable temperatures. For infrared, the air temperature is less important than the quality of infrared emitted by the heaters.

If you ever need assistance, our team is happy to help troubleshoot. You can reach us at 877-292-0020 x3 or through our support form: https://www.sunlighten.com/customer-service/#support-form.

Rated 5 out of 5 stars

From sales to delivery, everything was explained very well and we were notified throughout the entire process. Instructions should have included the other section that needed to be plugged in. VERY happy w it!!

Ease of assembly: 4
Ease of use: 5
Quality: 5
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your kind words! We’re so glad the process from sales to delivery went smoothly and that you’re enjoying your mPulse Believe. We appreciate your feedback on the instructions, we'll provide this to our team. It helps us improve for future customers!

With your permission, we’d love to s
hare your image to inspire others on their wellness journey. Just reply, yes, if you agree!

Thank you again for choosing Sunlighten, and hope you have many relaxing sessions ahead.

Rated 5 out of 5 stars

Product is great. Had some delivery and back order issues but the product itself works great.

Ease of assembly: 4
Ease of use: 5
Quality: 5
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your patience, Juli! We’re glad to hear you’re enjoying your mPulse Believe despite the hiccups. We're here if you have any questions along the way. We hope every session continues to support your wellness journey!

Rated 5 out of 5 stars

Great add to my daily routine!!

Ease of assembly: 5
Ease of use: 5
Quality: 5
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your wonderful review, Brock! We’re thrilled to hear your mPulse Believe sauna has become a great part of your daily routine. We’re here if you ever have questions and hope you continue enjoying all the wellness benefits!

Rated 5 out of 5 stars

We are loving our new mPulse infrared red light sauna. Know will love year round but especially winter months. Great after a work out!! Hoping will help with recovery & spine issues. Also, health benefits & aging. Have had about 3 weeks now. Levi my rep was great with all my ?'s. Looking forward to using it for years to come!

Ease of assembly: 4
Ease of use: 5
Quality: 5
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for sharing such a detailed review, Jill! We’re thrilled that your mPulse Believe sauna is already a part of your wellness routine and that Levi could assist you. We hope you enjoy all the benefits for years to come. We’d love to share your experience and feature your images across our other channels with your permission. Just reply yes to this if so!

We hope you continue enjoying every session!

Rated 1 out of 5 stars

Broken within the first two weeks of use. Now have to spend hours troubleshooting and new parts to be sent.

Ease of assembly: 1
Ease of use: 1
Quality: 1
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for bringing this to our attention. We’re truly sorry to hear about the frustration you experienced so soon after receiving your sauna. That’s not the experience we want for any of our customers. We see in our system that you’ve been working with our team on a resolution, and we appreciate your patience through the troubleshooting process.

If there’s anything more we can do or if you need additional support at any point, please don’t hesitate to reach out—we’re here to help and want to ensure everything is working the way it should for you.

Rated 5 out of 5 stars

The assembly went pretty smoothly until we tried to plug it in and realized it takes a special outlet (not just a 3 prong GFI). Had to call our electrician back out to change the outlet. Wish it had been clearer before assembly. Also would have been helpful to know where the power cord is located on the sauna and how long the cord is for outlet placement. The screen is pretty user friendly, except I have to search to find how to switch from one user profile to another. This might be user error, but it seems like there should be an easy way to toggle between users on the home screen but we haven't found it. Enjoying the benefits of the sauna and the ease of just walking into it in our home rather than driving to a spa.

Ease of assembly: 4
Ease of use: 4
Quality: 5
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your review! We’re glad to hear you’re enjoying your mPulse Believe sauna and its benefits at home. We appreciate your feedback about the outlet and user interface, and we’ll share this with our product team. Our Customer Care team is always here to assist with any questions. They can help provide steps on how to select different profiles on your tablet and can be reached at 877-292-0020x3 or on the website: https://www.sunlighten.com/customer-service/#support-form

Enjoy your wellness journey!

Rated 5 out of 5 stars

We love our new sauna. In future models I'd like to see it get up to 165 degrees. I also wish we would have spent the extra money and bought the next size up

Ease of assembly: 5
Ease of use: 5
Quality: 5
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your kind words, Jim! We’re so glad you love your mPulse Believe sauna. We appreciate your suggestions and will provide them to our team. We hope you continue enjoying every session!

Rated 5 out of 5 stars

I love this sauna. Looking to order a second one.

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Reply from Sunlighten, Inc.

Hi Melinda, thank you so much for your 5-star review! We’re thrilled you’re loving your sauna experience and it means a lot to hear that you’re even considering a second one. Please don't hesitate to reach out when you're ready or have any questions we can assist with. Wishing you many more relaxing, restorative sessions ahead!

Rated 5 out of 5 stars

After extensive research and comparison across the leading infrared sauna brands, I ultimately selected Sunlighten—and the experience has largely validated that decision. From purchase through delivery, the end-to-end process was efficient and professional, though the delivery timeline was somewhat longer than anticipated. Installation was refreshingly straightforward, even without white-glove service. The design and engineering quality are apparent in the precision of the components and the overall aesthetic finish. Once assembled, operation was intuitive and the build quality of the cabin, heaters, and accessories exceeded expectations—solid wood construction, smooth touch controls, and thoughtful ergonomics throughout. In regular use, the sauna delivers a consistently comfortable and rejuvenating infrared experience, ideal for relaxation, recovery, and circulation support. Heat distribution is even and the air environment remains gentle and breathable—key advantages of infrared over traditional steam units. My only critique is that preheating could be faster, particularly when operating on a dedicated circuit; a minor drawback given the otherwise excellent performance. Overall, Sunlighten demonstrates why it continues to lead the premium infrared sauna category: exceptional craftsmanship, strong wellness benefits, and reliability backed by attentive customer service. For anyone serious about investing in a long-term in-home sauna solution, Sunlighten earns a confident recommendation. Rating: 4.8 / 5 – Premium quality and wellness performance worth the investment.

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Reply from Sunlighten, Inc.

Wow, Matthew, thank you so much for taking the time to write such a thoughtful and detailed review. We truly appreciate you sharing your experience and insights. It’s incredibly rewarding to hear that your sauna has met your expectations in quality, design, and wellness benefits. Reviews like yours let us know we’re hitting the mark in what we aim to deliver. We’ll also share your feedback about preheating with our product team.

We’re so grateful to have you as part of the Sunlighten family and hope to hear updates on your wellness journey. Please know we’re always here if you ever need anything!

Rated 5 out of 5 stars

I absolutely love my new sauna. I highly recommend to my family and friends.

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Reply from Sunlighten, Inc.

Hi Jessica, thank you so much for your kind words! We’re thrilled to hear you’re loving your new sauna and sharing it with your family and friends. If you’d like, you can join our referral program—it’s an easy way to share your journey and help others enjoy the benefits too. You can learn more here: www.sunlighten.com/referral

It truly means a lot to us to know you’re enjoying your wellness journey, and we hope to hear updates on your continued experience with your sauna!

Rated 5 out of 5 stars

We're obsessed with our sauna! We sauna at least 3x per week and are sleeping and feeling better than we have in a long time. It was very easy to put together and so easy to use! I think at least three friends have now purchased a Sunlighten because of us! :)

Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

This makes us so happy to hear, Jena. We love hearing how consistently you’re using your sauna and the positive impact it’s had on your sleep and overall well-being. We’re also incredibly grateful that you’ve shared your experience with friends. If you haven’t already, we’d love to make sure you’re part of our referral program so you can earn a little something for sharing the wellness. You can learn more anytime at sunlighten.com/referral. Thank you for being such a wonderful part of the Sunlighten community.

Rated 5 out of 5 stars

10 stars. It’s great! Heats up a little slower than my previous version, needs 45 minutes to get to 140, but otherwise it’s amazing. Love the app and ability to schedule to preheat for morning sessions.

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Reply from Sunlighten, Inc.

Thank you for the detailed review, Michael. We’re glad you’re enjoying the app features and the flexibility to schedule sessions that fit your routine. We love to hear how well it’s working for you, and we appreciate you taking the time to share your experience! We're always here if you have any questions or want to share your wellness wins with us!

Rated 2 out of 5 stars

It’s broken

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Reply from Sunlighten, Inc.

Thank you for sharing your feedback. We understand how important it is to enjoy your sauna, and our team is already working closely with you to ensure everything is addressed. You’re in good hands, and we look forward to helping you get back to relaxing and enjoying your sessions very soon. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

This is the best investment that I have ever made. I use my sauna regularly and find that in combination with diet and exercise, all my inflammation has improved tremendously.

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Reply from Sunlighten, Inc.

This truly means a lot, Connie. We’re so glad sauna use has become such a valuable part of your wellness journey and that you’re experiencing meaningful improvements. Thank you for sharing, and please know our team is always here for you.

Rated 5 out of 5 stars

Great sauna, it has all that I needed and then some. Very elegant design. It's constructed with the best materials. Easy to assemble.

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Reply from Sunlighten, Inc.

Thank you for the kind words, Alejandro. We’re glad the design, materials, and ease of assembly stood out to you. Enjoy your sauna and all the benefits it brings.

Rated 1 out of 5 stars

Worst purchase I have ever made.

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Reply from Sunlighten, Inc.

Thank you for your review, Chris. We’re truly sorry to hear this, and it’s disappointing to know your experience hasn’t reflected the high standards of quality and care we uphold at Sunlighten. Our team will be reaching out directly to better understand what happened and see how we can help. It’s our mission to ensure every customer has a positive experience, and we want to do what we can to make this right for you.

Rated 2 out of 5 stars

I like the looks of the sauna, but it does not work as promised. It takes over 2 hours just to get the sauna to barely reach 120 degrees.

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Reply from Sunlighten, Inc.

Thank you for sharing your feedback. We’re glad to hear you enjoy the look of your mPulse sauna, though we understand how frustrating it must be that it’s taking longer than expected to reach your desired temperature. Our team will be reaching out directly to help troubleshoot and ensure your sauna is performing as it should. We appreciate your patience and look forward to helping you enjoy your sauna sessions soon.