Sunnamusk LondonReviews 

8,323
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,306 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their gorgeous, unique, and long-lasting fragrances that often draw compliments from others. The quality of the items is frequently mentioned as exceptional, with many appreciating the care and attention evident in each product. Reviewers also commend the staff for their helpfulness, knowledge, and non-pushy approach, making the shopping experience pleasant and informative. The service, including quick delivery and elegant packaging, further contributes to a positive overall impression. However, some people were dissatisfied with the performance of certain fragrances, noting that they did not last as long as expected or that new formulas differed from previous versions. A few other people also felt that specific advertised scents were substituted in discovery sets, leading to disappointment.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the quality and longevity of the... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful and unique fragrances... See more

Staff

Customers had positive experiences with staff, often describing them as lovely, patient, and helpful in... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness and knowledge of the... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising its speed and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Besides Abid Ambre being absolutely gorgeous, after becoming a member I got points which enabled me to get £5 off an order. It's like having a reward card, the more points you get, the more offers.... See more

Company replied

Rated 5 out of 5 stars

I visited Reading, I usually shop Brighton. The same great consistent service and product story in both stores A warm non pushy welcome, lots of open questions to establish my wants and needs, matche... See more

Company replied

Rated 5 out of 5 stars

The staff member at the Wood Green shopping mall was genuinely incredible and so kind. His service was amazing and I had such a wonderful time buying my perfumes from him — I’d honestly go back to... See more

Company replied

Rated 5 out of 5 stars

Easy to purchase on line - and arrives in quick time , but I also love going into one of your stores to inhale all the uplifting , soul quenching aromas . Amber rose oil is my go to , but I also have... See more

Company replied


Company details

  1. #73 of 114 best companies in Perfume store
  2. #54 of 84 best companies in Cosmetics and Perfumes Supplier
  3. #90 of 131 best companies in Cosmetics shop

Written by the company

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

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4.4

All reviews

(8,323)

1,247 reviews in the last 12 months

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Rated 5 out of 5 stars

I visited the Brent Cross centre and…

I visited the Brent Cross centre and was met by staff at your counter , every time I visit I always take a sample card with me as it’s smells amazing , I’ve been wanting to purchase for over 2 years and never did I finally caved and bought golden dust it’s such a beautiful sent that lasts

11 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Thank you for your wonderful feedback. We’re delighted to hear you finally purchased Golden Dust after two years and that you’re enjoying its beautiful scent and lasting power!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Fantastic products

Fantastic products
Very different from the main stream
The gentleman @ Milton Keynes
Was very knowledgeable
Even showed me a trick or two
Laying one oil on top of another
Game changer
And yes , people have asked
What are you wearing 😀

6 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Mr K

Thank you for your fantastic feedback. We’re thrilled to hear you found our team at Milton Keynes knowledgeable and helpful, and that you enjoyed learning scent layering techniques. It’s great to hear you’re receiving compliments too!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Nice and perfect

Nice and perfect

6 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Ojesanmi

Thank you for your feedback. We’re glad to hear you found everything nice and perfect!

Kind Regards
The Sunnamusk Team

Rated 1 out of 5 stars

Not good anymore

They used to be great and great value
Not anymore
And there website is a scam
Such a shame

11 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Savvas

We’re sorry to hear about your experience. We take all feedback seriously and can assure you that our website is legitimate and fully secure. We appreciate your comments and will review them internally to ensure we continue improving both our service and value.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Bought as a gift

Bought as a gift. The recipient is very pleased with both fragrance oils, saying they last a very long time. Packaged well and delivered quickly.

5 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Mr & Mrs Milgate

Thank you for your wonderful feedback. We’re delighted to hear the recipients are very pleased with both fragrance oils and that the order arrived quickly and well packaged!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Everything is good

Nothing really, I just choose to like the sunnamusk perfume, it serves me very well and I enjoyed using it

5 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Stanley

Thank you for your feedback. We’re pleased to hear Sunnamusk continues to serve you well and that you enjoy using our perfumes!

Kind Regards
The Sunnamusk Team

Rated 1 out of 5 stars

Can’t smell

Can’t smell

10 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Sarah

We’re sorry to hear that you were unable to smell the fragrance as expected. Our scents can perform differently depending on skin chemistry and environment, but we appreciate your feedback and will take it on board.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Prompt delivery.

Prompt delivery.

5 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Mererid

Thank you for your feedback. We’re glad to hear your order arrived promptly!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

The staff was very nice and friendly

The staff was very nice and friendly. Enjoying the perfumes for the second year in a row. The perfumes smell amazing.

9 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Thank you for your wonderful feedback. We’re delighted to hear our team are friendly and that you continue to enjoy our perfumes year after year!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars
Sunnamusk London logo

Reply from Sunnamusk London

Dear Sajida

Thank you for your amazing feedback. We’re delighted to hear you enjoyed our service — your kind words and support mean a lot to us!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Sunnamusk fragrance oil

I am absolutely impressed! Exceptional customer service, a truly high level of professionalism, an amazing variety of fragrances, and outstanding quality. I purchased perfume oils, and the scent is simply incredible—people around me literally turn around and ask what perfume I’m wearing. Highly recommended!

4 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Brigita

Thank you for your fantastic review. We’re thrilled to hear you were impressed with our customer service, professionalism, fragrance variety, and quality — and that you’re receiving so many compliments!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Kindness Is Always Fashionable ✨FULL STOP✨

The staff at Sunnamusk Bullring are ever so welcoming, kind, and professional every single time I visit. They’ve always been so helpful, comforting, and accommodating, and the atmosphere genuinely feels positive and warm whenever I come in.

I just want to say thank you ever so much for reciprocating kindness because something as simple as a smile can completely change someone’s day in the most positive way. That kind of energy and customer service genuinely stays with people.

I also want to personally thank all the staff for always being accommodating and understanding with me as someone with autism, ADHD, and being neurodivergent. It truly means a lot and never goes unnoticed.

✨FULL STOP✨

8 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Shahjhaan

Thank you so much for your incredibly kind and thoughtful feedback. We’re truly delighted to hear that our Bullring team consistently provide a welcoming and positive experience for you. Your words about kindness, understanding, and inclusivity mean a great deal to us, and we will make sure the team see your lovely message.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Always give me independent advice and…

Always give me independent advice and remind me of offers and savings, great job.

3 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Nanon

Thank you for your wonderful feedback. We’re delighted to hear our team provide helpful advice and savings guidance!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Super nice staff he explained…

Super nice staff he explained everything so well.

8 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Thank you for your lovely feedback. We’re glad to hear our staff were helpful and friendly!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

That is second order

That is second order. They last long, i love them

7 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Edina

Thank you for your feedback. We’re delighted to hear you’re enjoying your second order and that the fragrances last long for you!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Love Sunnamusk products!

Love Sunnamusk products! The scents are amazing and the staff are lovely and know their stuff......friendly and attentive without being too pushy. It's my go to place for gifts as well as for treating myself.

7 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Alison

Thank you for your wonderful feedback. We’re thrilled to hear you love Sunnamusk products and enjoy the friendly, attentive service from our team!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Beautiful scents

Very knowledgeable staff and helpful in choosing the right scent. Will be purchasing from Sunnamask again.

6 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Kosser

Thank you for your lovely feedback. We’re delighted to hear our staff were knowledgeable and helped you choose the right scent — we look forward to your next purchase!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Simply the best

7 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Paul

Thank you for your amazing feedback. We’re delighted to hear you feel Sunnamusk is simply the best!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

amazing experience

Both the products and the customer service was amazing

2 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Thank you for your wonderful feedback. We’re thrilled to hear you enjoyed both our products and customer service!

Kind Regards
The Sunnamusk Team

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