Sunnamusk LondonReviews 

8,323
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,306 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their gorgeous, unique, and long-lasting fragrances that often draw compliments from others. The quality of the items is frequently mentioned as exceptional, with many appreciating the care and attention evident in each product. Reviewers also commend the staff for their helpfulness, knowledge, and non-pushy approach, making the shopping experience pleasant and informative. The service, including quick delivery and elegant packaging, further contributes to a positive overall impression. However, some people were dissatisfied with the performance of certain fragrances, noting that they did not last as long as expected or that new formulas differed from previous versions. A few other people also felt that specific advertised scents were substituted in discovery sets, leading to disappointment.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the quality and longevity of the... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful and unique fragrances... See more

Staff

Customers had positive experiences with staff, often describing them as lovely, patient, and helpful in... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness and knowledge of the... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising its speed and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Besides Abid Ambre being absolutely gorgeous, after becoming a member I got points which enabled me to get £5 off an order. It's like having a reward card, the more points you get, the more offers.... See more

Company replied

Rated 5 out of 5 stars

I visited Reading, I usually shop Brighton. The same great consistent service and product story in both stores A warm non pushy welcome, lots of open questions to establish my wants and needs, matche... See more

Company replied

Rated 5 out of 5 stars

The staff member at the Wood Green shopping mall was genuinely incredible and so kind. His service was amazing and I had such a wonderful time buying my perfumes from him — I’d honestly go back to... See more

Company replied

Rated 5 out of 5 stars

Easy to purchase on line - and arrives in quick time , but I also love going into one of your stores to inhale all the uplifting , soul quenching aromas . Amber rose oil is my go to , but I also have... See more

Company replied


Company details

  1. #73 of 114 best companies in Perfume store
  2. #54 of 84 best companies in Cosmetics and Perfumes Supplier
  3. #90 of 131 best companies in Cosmetics shop

Written by the company

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8k reviews

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4.4

All reviews

(8,323)

1,247 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love the smell of the perfume it…

I love the smell of the perfume it makes me feel really beautiful!🤩

15 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Elizabeth

Thank you for your wonderful feedback. We’re delighted to hear our fragrance makes you feel beautiful — that truly means a lot to us!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Sunnamusk London Oil Perfume

The girl who helped me choose the scent I liked best was really friendly, she was so helpful telling me the best way to wear the oil perfume and let me smell loads of different oils, she was so patient as I couldn't decide, she gave me coffee beans as I was so indecisive and smelled so many different scents that I couldn't smell anymore 🤦‍♀️ the assistant was a lovely girl, patient, friendly and informative, the oils all smell beautiful, I will definitely go back and buy more oil perfumes , I recommend Sunnamusk London 100%.

15 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Hey,

Thank you for your lovely feedback. We’re thrilled to hear our team were friendly, patient, and helpful while guiding you through your fragrance choices. We look forward to welcoming you again soon!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

I joined the club and got money off my…

I joined the club and got money off my perfume. So happy with it. Don't use anything else now .

15 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Jean

Thank you for your wonderful feedback. We’re delighted to hear you enjoyed your membership benefits and are so happy with your perfume!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

It’s a very good

It’s a very good

10 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Yuvrajsinh

Thank you for your feedback. We’re glad to hear you had a good experience!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

A w e s o m e

Awesome staff, awesome oil collection.

10 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Igor

Thank you for your fantastic feedback. We’re delighted to hear you enjoyed our staff and oil collection!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Great service

Great service, lovely smell of my oil perfumes

10 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Roman

Thank you for your wonderful feedback. We’re delighted to hear you enjoyed the service and love the scent of your oil perfumes!

Kind Regards
The Sunnamusk Team

Rated 1 out of 5 stars

I bought Abid somber for the second…

I bought Abid somber for the second time and both times I’ve experienced the same thing . Once you spray the smell only last for a few minutes and then you can’t smell it at all .
Not happy after spending all that money

9 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Kiran

We’re sorry to hear about your experience with Abid Somber. Our fragrances are designed to be long-lasting when applied correctly, but we understand that performance can vary depending on skin type and environment. We appreciate your feedback and will take it into consideration.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Really good customer service!

Really good customer service!

14 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Mil.B

Thank you for your wonderful feedback. We’re delighted to hear you received really good customer service!

Kind Regards
The Sunnamusk Team

Rated 1 out of 5 stars

The wrong item was sent to me and I…

The wrong item was sent to me and I have had no response from my email to them. Hoping to get something sorted.

14 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Kelly

We’re very sorry to hear that you received the wrong item and that you have not yet had a response to your email. This is not the level of service we aim to provide. Please contact our customer care team again so we can resolve this for you as quickly as possible.

Kind Regards
The Sunnamusk Team

Rated 4 out of 5 stars

Purchased recently

Only bought the box of small bottles so not tried much yet!

14 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Hey!

Thank you for your feedback. We’re delighted to hear you chose our discovery set and hope you enjoy exploring the different fragrances!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Lovely welcome when entering your shop…

Lovely welcome when entering your shop help full staff the whole experience was very good

13 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Lynne

Thank you for your lovely feedback. We’re thrilled to hear you received a warm welcome and found our staff helpful. It’s wonderful to know you had a very good experience with us!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Honestly the most amazing customer…

Honestly the most amazing customer support. I love what you guys do and I think your all the best 🔥

21 May 2026
Unprompted review
Sunnamusk London logo

Reply from Sunnamusk London

Dear Jurie

Thank you so much for your amazing feedback. We’re absolutely delighted to hear you love what we do and found our customer support so positive. Your kind words truly mean a lot to us!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Luxurious fragrance Amore De Mari

I bought one of my favourite fragrances with 20% off, & as a society member I used my £15 reward towards my purchase of Amore De Mari.
So many beautiful fragrances that last all day. Very happy customer. The products are luxuriously packaged, and the staff at Meadowhall are always so friendly.

13 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Wendy

Thank you for your wonderful feedback. We’re delighted to hear you were able to enjoy your favourite fragrance with your society reward and discount, and that you’re happy with Amore De Mari. It’s great to know you enjoy the long-lasting scents, luxurious packaging, and friendly service at Meadowhall!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Fast delivery ,smells so good and lasts…

Fast delivery ,smells so good and lasts the whole day with only one drop so definitly recomend also got alot of compliments.

8 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Lilly-Rose

Thank you for your fantastic feedback. We’re thrilled to hear your order arrived quickly and that you love the scent, its long-lasting performance, and all the compliments you’ve received!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Quick service packaging is premium and…

Quick service packaging is premium and all products are up to trend….

6 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Muhammad

Thank you for your wonderful feedback. We’re delighted to hear you enjoyed the quick service, premium packaging, and our products!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

The team at the store are amazing and…

The team at the store are amazing and the scents are gorgeous.

1 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Hey!

Thank you for your fantastic feedback. We’re thrilled to hear you found our team amazing and loved our gorgeous scents!

Kind Regards
The Sunnamusk Team

Rated 1 out of 5 stars

I still haven’t revived my order and…

I still haven’t revived my order and it’s been more than 2 weeks

7 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Hey Nafsan,

We’re very sorry to hear that you still have not received your order and completely understand your frustration. Please contact our customer care team with your order details so we can investigate this for you and provide an update as quickly as possible.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Amazing service

Amazing service

Also I’m going to working for them so excited to join

7 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Qasim

Thank you for your wonderful feedback. We’re delighted to hear you received amazing service!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Great direct to door quick service

All well - nice and easy to order. Eid discount meant I bought two of the item I wanted

11 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Ibrahim

Thank you for your wonderful feedback. We’re delighted to hear you found ordering easy and were able to enjoy the Eid discount on your purchase!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Good service all round

Good service all round

6 May 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Josh

Thank you for your lovely feedback. We’re pleased to hear you received good service all round!

Kind Regards
The Sunnamusk Team

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