Account 2596- “So you are increasing the monthly payment for your useless and disadvantageous equipment and solar panels. My Florida Power bill is now $145, yet you are charging us $111 per mont... See more
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We've enjoyed the lower monthly costs since our solar system was installed. We recommended a friend of ours contact you folks for his solar project. He's now activated and sure enough we received a... See more
Company replied
I have been with Sunnova for 8 years and added a Tesla battery with 13 Solar Panels a few years ago for a total of 34 panels. System has been working properly and if anything happens it will be fixeg... See more
Company replied
Great customer service! Explained everything with ample time and detail. Extremely patient with all of our questions and concerns. Even followed up after install and system was up and running to make... See more
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Company details
About Sunnova Energy Corporation
Written by the company
Sunnova is a leader in solar energy, battery backup, system protection and home service financing. With 438K+ customers across the U.S. and its territories, we believe in providing a better energy service at a better price to deliver on our mission of powering energy independence.
If you want to learn more about the financial impact of investing in home solar, battery backup and more, Sunnova is the perfect place to start.
Sunnova Home Solar System
Not quite ready for a Sunnova home solar system quote? We have compiled all the information you need before deciding to go solar.
Click the link below to learn more on how to add solar panels to your new or existing home with our Sunnova SunSafe® solar panel + battery storage system.
Sunnova Reviews
We invite all existing customers to share their honest Sunnova experience by leaving a review. Writing a Sunnova review lets us provide the best experience possible for you and future households. We look forward to reading and replying to your review.
Thank you in advance for your Sunnova review and for being a valued customer.
- New Home Solar
- Add-on Solar Battery Storage
- Home Solar Protection Plans
Products & Services
Learn More About Solar Financing
Solar financing is an important decision. That said, here’s everything you need to know about getting a lease, loan or power purchase agreement (PPA).
25 Year Best-in-Class Warranty
Sunnova home solar and battery storage services come with a 25-year Sunnova Protect® Platinum plan offering worry-free, hassle-free maintenance, monitoring, repairs and replacements to ensure it performs to its maximum potential. Refer to the Warranty Agreement for complete warranty terms and limitations.
Contact info
20 Greenway Plaza #475, Houston, TX 77046, United States
- sunnova.com
4.4
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People are great customer service is…
People are great customer service is great great company. Love my solor.
28 March 2025
Reply from Sunnova Energy Corporation
We appreciate your feedback, Gloria! Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Reply from Sunnova Energy Corporation
Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!
They did everything just the way they…
They did everything just the way they said they would!!!!
24 March 2025
Reply from Sunnova Energy Corporation
We appreciate your feedback, Maureen. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Horrible customer service
I’m not sure who is giving all these incredible reviews. From my experience, I was spammed by phone calls in the time leading up to my closing (solars panels were added to the house during build) by call center team members who could not answer my questions but could only read from a script. Now that I have the panels, I find they are loose. Knocking around in the wind. And I can’t get anyone from their team to return my call. I am just told over and over again that the case has been filed. Not sure at what I’ll become a priority—when they actually start a fire or damage my roof? The customer service is atrocious. I’d recommend anyone but this poorly managed company.
10 March 2025
Unprompted review
Reply from Sunnova Energy Corporation
Hello John. We appreciate your ongoing engagement regarding this matter. Rest assured; our team is actively working on reviewing your case details. We understand that your time is valuable, and we will make every effort to contact you as soon as we have an update or additional information regarding your case. Thank you for your patience, and we look forward to providing you with the assistance you deserve.
Very easy…
The initial meeting was pleasant and informative. All the work with the town was done by the company and installation was very quick. I didn’t have to do a thing and I didn’t pay a dime! I’m
22 March 2025
Reply from Sunnova Energy Corporation
We appreciate your feedback, Lori. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Excelente equipment
28 March 2025
Reply from Sunnova Energy Corporation
We appreciate your feedback, Yahaira. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Reply from Sunnova Energy Corporation
We appreciate your feedback, Frankie. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Reply from Sunnova Energy Corporation
We appreciate your feedback, Caron. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
I count with the system back up during…
I count with the system back up during energy power outage.
21 March 2025
Reply from Sunnova Energy Corporation
Hello Angel. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Awesome!
Everybody from Sunnova and Trinity was friendly, knowledgeable, professional, and super efficient. They made the whole solar process easy to understand and complete. Couldn't be happier!
20 March 2025
Reply from Sunnova Energy Corporation
We appreciate your feedback, Michael! Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
I am very happy with my solar system
I am very happy with my solar system. My energy bill is great. Thank you
20 March 2025
Reply from Sunnova Energy Corporation
Hello customer, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.
I had a question regarding a payment…
I had a question regarding a payment that was answered quickly and correctly. Thank you!
25 March 2025
Reply from Sunnova Energy Corporation
Hello Denise. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
I have had my solar on for about 3…
I have had my solar on for about 3 months now and I just found out that my electric company is still charging me for the full bill and I am also being charged monthly by sunnova. Absolute scam. I reached out to the sales rep and he never got back to me.
26 March 2025
Unprompted review
Reply from Sunnova Energy Corporation
Hello Michael. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.
Excelent Services!
26 March 2025
Reply from Sunnova Energy Corporation
Hi Lorraine! We appreciate your feedback. Thank you for being part of the Sunnova Family!
If you’re thinking about Solar choose Trinity (Sunnova)
Everyone we dealt with was very professional, polite, and knowledgeable. They explained things in a way that were easy to understand. The whole process went exactly like they said it would. It so simple and easy and best part is, You don’t have to do anything. They take care of it all. And it costs you nothing and you have everything to gain.
24 March 2025
Reply from Sunnova Energy Corporation
We appreciate your feedback, Cindy! Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Reply from Sunnova Energy Corporation
We appreciate your feedback, Josue! Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Satisfied customer
I am satisfy with Sunnova so far. Time will tell if solar was a good choice for us. I like being able to see everything on the app. I am optimistic.
14 March 2025
Reply from Sunnova Energy Corporation
Thank you, Andrea! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!
Great customer service
Great customer service! Explained everything with ample time and detail. Extremely patient with all of our questions and concerns. Even followed up after install and system was up and running to make sure we were ok and I stood how everything worked! Recommend 100%
20 March 2025
Reply from Sunnova Energy Corporation
Hello customer, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.
No customer service
I have been waiting for nearly five months for my battery activation, and Sunnova has yet to resolve the issue. Despite multiple follow-ups, I have received no clear answers or timeline. Meanwhile, my Edison bill has significantly increased due to this delay, and Sunnova has not provided any compensation for the inconvenience.
Customer service has been frustratingly slow, and I am left with no choice but to consider legal action if this continues. I expected better service and accountability from a company that promises reliable solar solutions. I strongly urge anyone considering Sunnova to be cautious and ensure they get firm commitments before signing up.
7 November 2024
Unprompted review
Reply from Sunnova Energy Corporation
Thank you for reaching out and bringing this matter to our attention. We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We understand the importance of addressing your issues. Feel free to contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.
Reply from Sunnova Energy Corporation
Hello Vladimir. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
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