Sunsail: UKReviews 

309
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making every interaction pleasant and efficient. Many people highlight the excellent condition and cleanliness of the boats, often exceeding expectations with well-maintained equipment and comfortable accommodations. Reviewers frequently describe their holidays as fabulous and enjoyable, with many expressing a strong desire to return for future trips. However, some customers were dissatisfied with the condition of their allocated boats, citing issues like strong odors from waste tanks, diesel contamination in water, and various broken or missing items. A few other people also felt that the boats were older than advertised, leading to a less comfortable experience and unexpected maintenance delays.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Product

Users describe ambiguous interactions with the product, with some reviewers having positive experiences,... See more

Quality

Customers consistently note positive experiences with quality, often describing boats as modern, spacious,... See more

Holidays

Reviewers highlight positive aspects of holidays, with many describing their experiences as fantastic and... See more

Service

Consumers find service to be ambiguous, with some reviewers having excellent experiences, praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was our second year running bareboat Sunsail 46. Boat was immaculate again. We had exactly same boat last year and there had been no deterioration which was impressive. Team at the base are brill... See more

Rated 5 out of 5 stars

This was our second Flotilla holiday from Lefkas, and it lived up to expectations. The lead crew, Jane, Sinẽad and Luke were all first class: very helpful, extremely sociable and very competant. The... See more

Rated 5 out of 5 stars

Staff at Lefkada are very good, smooth check-in and comprehensive handover. Catamaran exceeded all expectations, very clean and everything worked which from past experience with other charters is def... See more

Rated 5 out of 5 stars

Fabulous experience with a very informative, helpful & friendly Skipper called Ben! Having never sailed before this was a novel experience that I thoroughly enjoyed. The boat was really well equippe... See more


Company details

  1. Boat Hire Service
  2. Boat tour agency

Written by the company

A world leader in yacht charters and experts in bareboat and flotilla yacht sailing vacations. Explore our trusted fleet and 25 worldwide destinations.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

309 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(309)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sunsail flotilla lives up to expectations

This was our second Flotilla holiday from Lefkas, and it lived up to expectations. The lead crew, Jane, Sinẽad and Luke were all first class: very helpful, extremely sociable and very competant.
The boat was clean and the accommodation was comfortable. However, we felt that the Dufour 37 lack sufficient storage space. For example with only one cockpit locker there was not room for the mooring lines when sailing.

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Sardinia flotilla on Sailboat Lazzarone

Our Sunsail 31.9 "Lazzarone" wasn't the fastest boat in our flotilla, but it was very well maintained and easy to sail/maneuver/anchor! The Sardinia and Corsica flotilla route is amazing, and (lead boat) Marcelo and Luca took great care of us

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Fun Flotilla Lefkas

Had a great time at the Lefkas Flotilla! Phoebe, Connor and Bobby were amazing and always available. Very well organised flotilla, nice stops and recommendations, social events like group dinners.

28 September 2025
Unprompted review
Rated 5 out of 5 stars

'Yay'


Phoebe, Connor, Bobby and Dimi went out of their way to make sure that everything worked and went smoothly. Extremely attentive, always smiling, great service no matter at what time of the day, professional and lovely in every way possible.

28 September 2025
Unprompted review
Rated 4 out of 5 stars

All went very well and as expected

All went very well and as expected - the coordinators were very helpful and friendly - weather was not great for half of the week which did not help but sunsail can t do anything about that.

We look forward to another trip soon definitely on a catamaran for more space …

Thank you guys for this experience

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Our 3rd Flotilla from Agana Split

Our 3rd Flotilla from Agana Split, achieving Competent Crew and Day Skipper and finally by ourselves.

Flotilla is brilliant every time with amazing staff (Flotilla lead, engineer and skipper), with all logistics catered for and fun people joining us. Highly recommend for everyone.

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Always the best holiday with Sunsail

Always the best holiday with Sunsail. Jessie, Becky and Kieran were such wonderful crew, they were always on hand to help and organised such fun events in the evenings/great restaurant recommendations. Croatia is the most beautiful place to island hop, highly recommend.

13 September 2025
Unprompted review
Rated 4 out of 5 stars

Design or not design?

We have chartered from Sunsail for many years and generally been satisfied. Just this time we had a 3 year old Sunsail 52.4 so had very good specification such as air con, water maker etc but the sink in the port fwd cabin was exceedingly slow to drain. We pointed this out before we set off only to be told it was a design fault....Really! So for 3 years every charterer has had to but up with this problem?

21 September 2025
Unprompted review
Rated 5 out of 5 stars

Best Flotilla Ever

Ben, Milly and Luke were amazing flotilla staff. Ben was reassuring for all docking's and gave calm and informative advice, clearly very experienced. Milly was always around to answer any questions we had an made the week social and fun. Luke was one of the best engineers ever, always on hand to fix anything and had vast knowledge about all the boats and gave extra help to Ben when there was difficult docking's. All in all a great group of staff who work really well together, everyone on the flotilla had a great time. The Lefkas route was a great way to experience Greece and all the great islands it has to offer.

14 September 2025
Unprompted review
Rated 5 out of 5 stars

Great sailing

A great experience renewing our sailing knowledge. A large, comfortable, well equipped and well provisioned boat, a patient and well informed instructor and a beautiful cruising area with pretty anchorages and picturesque villages and lovely local food.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

A great week doing RYA Competent Crew…

A great week doing RYA Competent Crew Course with Michael (Sunsail’s senior instructor at Marina Agana). Not only did Michael cover the course well but he took us to some amazing locations and anchorages. Overall was very impressed with Sunsail and the yacht. Administration and information before trip could be improved and there was a lot of noise from bar / restaurant at marina into the small hours.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

They’re with you all the way

From the initial phone call Sunsail UK were welcoming, friendly and patient. At the base they continued so - being organised, efficient and always there for you:). Bareboating always has its challenges but whether in Marina (the name of the town) or on the high seas we felt supported. Daily weather updates and especially reliable WhatsApp responses when we experienced little hiccups added to the lovely boat, glorious weather and gorgeous islands off the Dalmatian coast. We had an amazing holiday. Thank you Agana Base! Thank you Sunsail UK!

20 September 2025
Unprompted review
Rated 4 out of 5 stars

Only spoiled by loud music til 0400

The sun sail boats are fitted to a reasonably high standard and are mainly comfortable. There were a few issues with broken or missing items but most were sorted by the helpful and friendly staff. The lead boat crew on the flotilla were incredibly hard working and really helped to make it a great week. My only reason for not giving full stars was that we were often kept awake by other boats partying into the early hours. They were either sunsail bearboat hires or once one of the same flotilla partied loudly til 0400 but nothing was said by the flotilla leaders, even though the majority of the flotilla were adversely affected and were not happy about it. I’m quite sure that the local inhabitants and other visiting yachts wouldn’t have been happy about it either. I would have expected the Sunsail representatives to have intervened. Maybe even give guidelines in the first briefing about what is acceptable with regard to late night noise.

6 September 2025
Unprompted review
Rated 5 out of 5 stars

What a holiday !

When asked what I most enjoyed about our Sunsail holiday, my answer is simply 'Everything'. From our experience, there is nothing that could have been done better and the service we received actually exceeded expectation. Two of our party were taking their Day Skipper practical qualification and Dave, our Skipper, could not have been more skilled, patient, calm and knowledgeable, as well as being a most amicable shipmate. The Croatian coastline is stunning and we were able to visit places that we could never have reached by road. We finished our sailing holiday in Croatia knowing that we want to be back again next year. I just cannot recommend this holiday and Sunsail as a company highly enough.

6 September 2025
Unprompted review

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