Sunsail: UKReviews 

309
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for being brilliant, helpful, and professional, often highlighting their welcoming and friendly demeanor. The quality of the boats is frequently described as immaculate, well-maintained, clean, and comfortable, exceeding expectations for many. Reviewers often report having excellent holidays, with many returning for multiple trips and appreciating the overall experience provided. However, some people were dissatisfied with the product, mentioning issues like insufficient storage space on certain boats or the general condition of some yachts being tired for their age. A few other people also felt that the service had shortcomings, citing breakdowns that caused long waits, or unpleasant smells on board that were dismissed by staff.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Product

Users describe ambiguous interactions with product, with some reviewers praising their boats as comfortable,... See more

Quality

Customers consistently note positive experiences with quality, often describing boats as modern, spacious,... See more

Holidays

Reviewers highlight positive aspects of holidays, with many describing their experiences as fantastic and... See more

Service

Consumers find service to be ambiguous, with some reviewers having positive experiences, citing excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was our second year running bareboat Sunsail 46. Boat was immaculate again. We had exactly same boat last year and there had been no deterioration which was impressive. Team at the base are brill... See more

Rated 5 out of 5 stars

This was our second Flotilla holiday from Lefkas, and it lived up to expectations. The lead crew, Jane, Sinẽad and Luke were all first class: very helpful, extremely sociable and very competant. The... See more

Rated 5 out of 5 stars

Staff at Lefkada are very good, smooth check-in and comprehensive handover. Catamaran exceeded all expectations, very clean and everything worked which from past experience with other charters is def... See more

Rated 5 out of 5 stars

Fabulous experience with a very informative, helpful & friendly Skipper called Ben! Having never sailed before this was a novel experience that I thoroughly enjoyed. The boat was really well equippe... See more


Company details

  1. Boat Hire Service
  2. Boat tour agency

Written by the company

A world leader in yacht charters and experts in bareboat and flotilla yacht sailing vacations. Explore our trusted fleet and 25 worldwide destinations.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

309 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(309)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Boat Charter Company

The Sunsail Team are very friendly and helpful. This is the 6th time I have been with them. There can be issues with the technology but there’s always a human being to speak to who can help.
The boats are excellent. Technical backup is always there to help if necessary.

28 June 2025
Unprompted review
Rated 5 out of 5 stars

First Flotilla - Super Experience

We were on the 1-week flotilla to Brac (Croatia) and had excellent service on arrival from the Marina Agana team to greet us and ready the boat. This was our first flotilla and our Sunsail lead boat team were absolutely brilliant in supporting us throughout the 7 days. They were always available either on VHF or the WhatsApp group. Also great to meet other groups during the trip. It all contributed to a super experience for our friends and family. Would definitely recommend.

28 June 2025
Unprompted review
Rated 4 out of 5 stars

The bareboat hire was very good

The bareboat hire was very good. The process of briefing, check in and preparation was slightly chaotic and over crowded. An allocated time period for each boat/crew would work better. However the boat was clean and well equipped for the week long sailing trip.

A very enjoyable holiday.

28 June 2025
Unprompted review
Rated 5 out of 5 stars

A really enjoyable week of sailing

A really enjoyable week of sailing out of Agana aboard 42ft Goblin , taking in some beautiful spots north of Split and up the Krka river to Skridal. Professional organisation and enthusiasm from the flotilla lead of Finn, Ellee and Kieran, together with the great company of our fellow flotilla participants made for a perfect week. Yacht came clean and in top condition and was a pleasure to sail for a complement of three. Undoubtedly, we will be back to explore more of the amazing Croatian coast.

4 July 2025
Unprompted review
Rated 4 out of 5 stars

Sailing Holiday Experience

Overall holiday was excellent, friendly staff and great help when needed. Only one blip and that was a delay with briefing due to wrong location given, however this was rectified the next day.

22 June 2025
Unprompted review
Rated 4 out of 5 stars

Recycle!

I was surprised that the Agana Marina does not have any recycle containers. You are a multi-million dollar corporation. You should certainly go to the trouble of helping keeping Croatia clean by encouraging recycling. Every other marina we moored at had extensive recycling programs. We were so impressed with Croatia, how clean it was--didn't see a bit of trash or a single can or bottle in any of the towns we visited. Then we get back to your marina and try to recycle our bottles and cans and are told you did not participate in recycling. Shame on you!

28 June 2025
Unprompted review
Rated 5 out of 5 stars

A really fantastic 2 weeks sailing…

A really fantastic 2 weeks sailing around the Croatian islands - thank you. This was our second flotilla with Sunsail and our experience was as good as the first. The boat was excellent and the lead crew were fantastic. They were helpful when needed and fully engaged with the flotilla boats

14 June 2025
Unprompted review
Rated 5 out of 5 stars

We had a great week with Sunsail…

We had a great week with the Sunsail team sailing out of Lefkas marina. Check-in was really straightforward & easy and the lead flotailla team of Jane, Sinead and Luke helped make the week enjoyable & memorable.

In particular Jane's morning briefings were succint, entertaining & to the point and with plenty of information.

Sinead's social events were a lot of fun, even if the food was sometimes questionable, not her fault but in one of the restaurants the food was not great, overcooked fish and another had a wasp and fly infestation and we had to move indoors. Overall a great effort on her part to keep everyone entertained.

Luke's trials and tribulations with our navigation package was admirable. It's a good job we didn't really need the SatNav as the charts and books were sufficient, though he spent a good few hours trying to reset everything. Full marks for effort.

Overall a really enjoyable holiday, great team work and service.

15 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent charter experience

Staff were friendly, helpful and efficient. No issue was too much for them and the whole charter experience was outstanding. Highly recommended for any level of experience.

15 June 2025
Unprompted review
Rated 5 out of 5 stars

An excellent time on the water

Very lovely base with lots of facilities and lovely Sunsail & Moorings staff. The flotilla lead crew are really nice and the boats were in excellent condition. Our skipper was the best one I’ve ever had, a family man that constantly made sure we were happy with the itinerary and that it would work with current weather conditions. He made the experience really safe and used his local knowledge to make us discover fantastic places. Would recommend sailing out of Dubrovnik to anyone.

11 May 2025
Unprompted review
Rated 3 out of 5 stars

Highly efficient production line experience

This is the second charter through Moorings/Sunsail.

If this were a motel chain instead of a charter boat company, I'd categorize it as a mid-grade experience, similar to Best Western or Holiday Inn. The overall process of bareboat chartering is highly refined. Call it a production line or cattle herding, but it's highly "efficient".

The boats have been rigged for the lowest common denominator of sailors. That makes sailing easy, but if you actually know how to sail, you'll be a little disappointed in the performance.

The boats in my two charters have been in reasonable condition. Charter boats take a beating, and I have always experienced issues; therefore, keep your expectations in check. This time, the refrigeration system was failing. In the middle of a charter, there's no way to fix that, so we went to the old-fashioned way of doing things and bought ice at every stop. A little bag of ice cost 7 euros, so the expenses added up.

The staff members are friendly and responsive, and I'd say the Moorings/Sunsail experience is pretty good, overall. For sailing in foreign destinations, there's value in working with a charter organization with such a refined process. When chartering in my own country, I prefer something a little more customized and boats with better rigging.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

great bareboat sailing on a Sunsail 38ft yacht

Just had a fantastic week of bareboat sailing around the Ionian. As expected from 26 years of using Sunsail, the yacht was spotless and everything worked perfectly. I cannot recommend this company enough. We have already booked for another week in September and can't wait to return

7 June 2025
Unprompted review
Rated 5 out of 5 stars

One week bareboat flotilla from Lafkada

Phoebe, Inga, Jane and Joao crewed the lead boat of our 7 boat flotilla. They helped to bring the group together with fun evening activities, while providing daily updates on each day's destination, navigation risks, sites to see along the way and good restaurant suggestions. Their coaching on Med-style docking helped those of us doing it for the first time, making it routine by the end of the week. They were also quick to respond to minor maintenance needs, always with a smile. They and the amazing people on the other boats all helped to make it a memorable week for our crew, we were sad to say goodbye but will definitely be doing it again through Sunsail!

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Superb holiday in lefkas, Greece

We had a superb holiday with Sunsail, this is our second time chartering a sailing yacht for a week. We were in Lefkas, Greece and everything went smoothly. The boat was in great condition too. Our skipper Manu was fantastic, knowledgable, friendly and respectful at all times. Looking forward to the next one!

19 May 2025
Unprompted review
Rated 5 out of 5 stars

I took my RYA Day-skipper practical…

I took my RYA Day-skipper practical course with sunsail sailing school in Agana Croatia.It was an amazing experience! Dave was an excellent instructor and had me feeling confident to charter in the med at the end of the course.We had some incredible sails and I learned valuable skills that made me a better sailor.I definitely recommend sunsail for sailing school and charters.

17 May 2025
Unprompted review

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