Sunsail: UKReviews 

309
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for being brilliant, helpful, and professional, often highlighting their welcoming and friendly demeanor. The quality of the boats is frequently described as immaculate, well-maintained, clean, and comfortable, exceeding expectations for many. Reviewers often report having excellent holidays, with many returning for multiple trips and appreciating the overall experience provided. However, some people were dissatisfied with the product, mentioning issues like insufficient storage space on certain boats or the general condition of some yachts being tired for their age. A few other people also felt that the service had shortcomings, citing breakdowns that caused long waits, or unpleasant smells on board that were dismissed by staff.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Product

Users describe ambiguous interactions with product, with some reviewers praising their boats as comfortable,... See more

Quality

Customers consistently note positive experiences with quality, often describing boats as modern, spacious,... See more

Holidays

Reviewers highlight positive aspects of holidays, with many describing their experiences as fantastic and... See more

Service

Consumers find service to be ambiguous, with some reviewers having positive experiences, citing excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was our second year running bareboat Sunsail 46. Boat was immaculate again. We had exactly same boat last year and there had been no deterioration which was impressive. Team at the base are brill... See more

Rated 5 out of 5 stars

This was our second Flotilla holiday from Lefkas, and it lived up to expectations. The lead crew, Jane, Sinẽad and Luke were all first class: very helpful, extremely sociable and very competant. The... See more

Rated 5 out of 5 stars

Staff at Lefkada are very good, smooth check-in and comprehensive handover. Catamaran exceeded all expectations, very clean and everything worked which from past experience with other charters is def... See more

Rated 5 out of 5 stars

Fabulous experience with a very informative, helpful & friendly Skipper called Ben! Having never sailed before this was a novel experience that I thoroughly enjoyed. The boat was really well equippe... See more


Company details

  1. Boat Hire Service
  2. Boat tour agency

Written by the company

A world leader in yacht charters and experts in bareboat and flotilla yacht sailing vacations. Explore our trusted fleet and 25 worldwide destinations.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

309 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(309)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Elaphiti flotilla experience

Have just been on the Elaphiti flotilla (week of 26 Aug) and had the most wonderful time. Cannot speak highly enough of our lead crew, Liv (leader), Claudia (hostess) and Ella (engineer). So refreshing to have an all female team in charge and they really made such an effort with daily challenges, as well as seamless organisation of getting everyone in safely. Great job you guys, hope our paths cross again. Much love, the team from Digestiva - Lesley, Dan, Genevieve, Sam, Hector and Calypso

25 August 2024
Unprompted review
Rated 5 out of 5 stars

Great boat and crew

the boat was new this season, and very nice. The real treat was how fantastic the flotilla captain (Jack) and the crew (Phoebe, Serena, Gonzo) all were - they really made the week for us.

18 August 2024
Unprompted review
Rated 4 out of 5 stars

Croatian bareboat charter

Bareboat charter with Sunsail at Marina Agana for the second consecutive year, this time in August to accommodate School and Uni holidays. A great trip, despite a heavy thunderstorm in Vis, but Mirna gave an excellent warning brief and discussed sensible shelter. Agana has a well-organised team and the high turnover on joining was handled well. Our Jeanneau 47, 5 years old, was comfortable and in good condition apart from an issue with the mainsail, which the technicians were clearly not aware of at handover, but took away when we returned. Nevertheless a great week, this is a superb sailing area and Sunsail do an excellent job with base facilities, briefings, and support.

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Good boat

Good boat, good organisation, well supported.

It would be a good idea to stagger the return times....so not everyone trying to re-fuel at the same time.
Pretty chaotic.

10 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing family holiday from start to finish

We had an amazing family holiday from start to finish. We had an 41' yacht which was like new and had everything we needed, the AC was a lifesaver and the boat handled really well when the wind got up. Everyone at Sunsail was super friendly and helpful. Check-in/out was quick and efficient, big up to Korina and Spiros who looked after us. The area is great with lots of options of places to visit. Despite being high season we had no problems finding anchorages, moorings and places to dock when we wanted shore power. Can't recommend it enough

3 August 2024
Unprompted review
Rated 5 out of 5 stars

We have been lucky enough to spend two…

We have been lucky enough to spend two weeks on the north and south flotilla out of Lefkas . The lead crew was Jack , Maebh, Yani , Malik, and Serena . They were all fantastic and kept us safe throughout the two weeks. A great holiday for all ages, very sociable , beautiful swimming and the crew were very knowledgeable, helpful , fun and great company. Would highly recommend this sailing holiday to anyone thinking of going to Greece. The boat was also in great condition. We would love to go again .

4 August 2024
Unprompted review
Rated 5 out of 5 stars

First ever sailing trip as a family…

First ever sailing trip as a family with 2 teenagers. Sailed out of St. Lucia. Fantastic experience from start to finish. Sailed with a skipper, Ben, who became part of the family. Wanted to do some different and couldn’t recommend Sunsail highly enough.
No WiFi, therefore no phones, awesome!

6 August 2024
Unprompted review
Rated 5 out of 5 stars

10 out of 10 for Tom, Sean, Phoebe and Serena

The flotilla was led by Tom, supported by Sean, Phoebe and Serena. I thought each of them performed their role to perfection. We couldn't have asked more of them and we had a most enjoyable holiday. The boat was excellent, no problems whatsoever. By mistake I drained the starter battery but that was replaced in a trice. Personally I would have preferred in-mast mainsail furling but apart from that, the whole thing was absolutely A1.

4 August 2024
Unprompted review
Rated 5 out of 5 stars

Seamless Ionian charter

We had a seamless, easy and professional flotilla charter out of Lefkas. The boat was in top condition and the lead crew were fantastic. Sean quickly fixed a wayward shackle on our mainsheet block before departure, the only fix needed all week. Lead skipper Tom and hostess Phoebe kept everyone happy and smiling throughout. And not forgetting Serena and her epic egg-drop! Having run Moorings bases in the past, I understand the effort involved to produce top notch charters. Sunsail did us proud!

11 August 2024
Unprompted review
Rated 5 out of 5 stars

We were on the Dubrovnik Elafiti…

We were on the Dubrovnik Elafiti flotilla in August. It was really fantastic- amazing consistent hot weather and winds, very professional team from Sunsail for whom nothing was too much trouble and a lovely new well equipped yacht. Their professionalism meant there were no dramas for anyone in the 12 yacht flotilla. Gave great recommendations for restaurants and booked them for us always getting a table. Tiny improvement is that there was no lighting in the cockpit for sitting out at night.

4 August 2024
Unprompted review
Rated 5 out of 5 stars

Competent Crew Course

Competent Crew Course, excellent instructor, all you need on board, sailing was awesome, visited different islands, highly recommend!

4 August 2024
Unprompted review
Rated 4 out of 5 stars

Sunsail 50th anniversary flotilla in BVI.

Sunsail put a lot into their 50th anniversary flotilla in the British Virgin Islands, and it was wonderful to be a part of it. The flotilla team were all excellent, and seemed to be having as good a time as we were, which is as it should be. The sailing was challenging at times, as this is a windy time of year in the Caribbean, but the flotilla's standard of seamanship was high. The itinerary was well-chosen and we missed nothing. All the highlights were there including Willy T's and the Soggy Dollar. Small gripes hinge around an empty spare gas bottle and personal dislike of the rig of the yacht. Dead head to wind was the only option for putting the main up, and the helm cannot see the sails because of the fixed canopy. Lack of cockpit lighting also made getting back to the yacht difficult. All in all, an amazing week thanks to the lovely crew.

27 July 2024
Unprompted review
Rated 4 out of 5 stars

I have only one disappointment and that…

I have only one disappointment and that is you don't get the boat before 6 pm so hardly any time to go anywhere before the next morning and then you have to return the boat by 9 am so again you pretty much have to get back the evening before as you have to refuel as well (which is absolutely chaos by the way).

13 July 2024
Unprompted review
Rated 5 out of 5 stars

Manu, Phoebe, Serena and Tom are quite frankly amazing

Manu, Phoebe, Serena and Tom are quite frankly amazing - they are the best lead crew we have ever had, they set the right tone, they cared and were kind with high standards and well organised (don’t let negative people stop you doing this you are brilliant) and the boats and kit were excellent - we’ll be back(Eleftheria)

14 July 2024
Unprompted review

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