Sunsail: UKReviews 

309
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for being brilliant, helpful, and professional, often highlighting their welcoming and friendly demeanor. The quality of the boats is frequently described as immaculate, well-maintained, clean, and comfortable, exceeding expectations for many. Reviewers often report having excellent holidays, with many returning for multiple trips and appreciating the overall experience provided. However, some people were dissatisfied with the product, mentioning issues like insufficient storage space on certain boats or the general condition of some yachts being tired for their age. A few other people also felt that the service had shortcomings, citing breakdowns that caused long waits, or unpleasant smells on board that were dismissed by staff.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Product

Users describe ambiguous interactions with product, with some reviewers praising their boats as comfortable,... See more

Quality

Customers consistently note positive experiences with quality, often describing boats as modern, spacious,... See more

Holidays

Reviewers highlight positive aspects of holidays, with many describing their experiences as fantastic and... See more

Service

Consumers find service to be ambiguous, with some reviewers having positive experiences, citing excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was our second year running bareboat Sunsail 46. Boat was immaculate again. We had exactly same boat last year and there had been no deterioration which was impressive. Team at the base are brill... See more

Rated 5 out of 5 stars

This was our second Flotilla holiday from Lefkas, and it lived up to expectations. The lead crew, Jane, Sinẽad and Luke were all first class: very helpful, extremely sociable and very competant. The... See more

Rated 5 out of 5 stars

Staff at Lefkada are very good, smooth check-in and comprehensive handover. Catamaran exceeded all expectations, very clean and everything worked which from past experience with other charters is def... See more

Rated 5 out of 5 stars

Fabulous experience with a very informative, helpful & friendly Skipper called Ben! Having never sailed before this was a novel experience that I thoroughly enjoyed. The boat was really well equippe... See more


Company details

  1. Boat Hire Service
  2. Boat tour agency

Written by the company

A world leader in yacht charters and experts in bareboat and flotilla yacht sailing vacations. Explore our trusted fleet and 25 worldwide destinations.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

309 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(309)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff were all competent…

The staff were all competent professionally and delivered their support in a fun and easy way.
The kit was overall good. One engine fault was rectified quickly. However it was said to be a 'known' fault so should have been checked and fixed ahead of releasing the yacht to us. Faults happen, and the confidence of knowing a rapid fault response is available reassures me to rely on Sunsail again.

14 July 2024
Unprompted review
Rated 5 out of 5 stars

The way a charter company should be

Excellent pre trip communication. Accommodated an early boarding. Best boat briefing we have ever had. Staff was phenomenal. Boat in PERFECT condition. Nice to have free grab and go snorkels, fins and noodles. Provisioning at Marina decent. Showers far away. Marina restaurants are outdoor dining so they get hot in the summer. iIncredible experience. Felt like an old school family run business. Max and Sharon went above and beyond.

13 July 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous week out of Corfu

This was our 7th sailing charter with Sunsail and Moorings but our first time out of Corfu. We had a fabulous week sailing on ‘Obsession “ with our wonderful skipper Urus. The 454 catamaran is a very comfortable, well maintained qnd spacious yacht. Urus was extremely competent, professional , very accommodating and great fun. We anchored in some beautiful bays and visited gorgeous islands with amazing turquoise waters. Urus took great advantage of the winds around Corfu and put up the sails everyday which we absolutely loved.
We are already planning for our 8th charter and will definitely try to sail around more of the Ionian islands.

13 July 2024
Unprompted review
Rated 4 out of 5 stars

The base staff were excellent

The base staff were excellent, friendly and very helpful. The yacht wasn't the best I've had from Sunsail, in terms of the way way it was rigged and generally set up, but I know these things are sometimes the personal preference of the owner.

17 July 2024
Unprompted review
Rated 5 out of 5 stars

1 week Lefkas flotilla

1 week Lefkas flotilla, really helpful lead boat - Sarah was great, and Julia as host was also brilliant.
Lovely area to sail around - for us a repeat visit a few years later, but still beautiful ports, lovely places to lunch, would have been nice to have a smidge more wind, but this is July in the Ionian.
Boat was high spec and no issues (Jeanneau 38)

7 July 2024
Unprompted review
Rated 5 out of 5 stars

Dubrovnik Flotilla

Just had the most amazing sailing flotilla from Dubrovnik for a week.
The organisation was fantastic at the marina and no issue. Our lead boat was the best team we have ever had, with fabulous suggestions for lunch spots and moorings in the evenings.They were always on hand to help if needed and great with our 3 teenagers. It made for a relaxing fun holiday
I would highly recommend this flotilla

7 July 2024
Unprompted review
Rated 5 out of 5 stars

Lefkas Bareboat

As always, the sign-in process was fast and efficient and the yacht was well-equipped, and in good order.

Costas was excellent as he had also been the previous year! And a few little extras we asked for on arrival were no trouble for the staff to help with.
One small criticism - the same as last year - please provide better/longer longlines for safe anchoring overnight.

Otherwise the holiday was excellent, thank you x

30 June 2024
Unprompted review
Rated 5 out of 5 stars

Lefkas - Meganisi Flotilla

Our first flotilla and just a brilliant experience. All of the boats were modern and well maintained, the flotilla crew were marvellous at making sure everything worked, restaurants were booked etc. Our Skipper Matt was second to none, we made the most of the windy days and had superb sailing. In short it all worked really well and I would definitely advise friends to go on a sailing holiday. There is no better way to see the real Greece.

23 June 2024
Unprompted review
Rated 4 out of 5 stars

Croatia 2 weeks north & south flotilla.

Great scenery and stops, some pretty good sailing, with steady winds. Great lead crew.
Should be be more transparent upfront with cost of mooring fees and tied restaurants when booking sailing holiday in this part of Croatia.

29 June 2024
Unprompted review
Rated 5 out of 5 stars

Just back from a sunsail flotilla…

Just back from a sunsail flotilla holiday from Dubrovnik
Really enjoyed the week visiting several beautiful islands in good company, lead by a friendly, competent team on the lead boat. Our yacht was clean and well maintained and knowing the team would be there to help you moor up at your destination and advise about facilities in port was very reassuring. The admin side was efficient and straight forward.
Definitely recommend Sunsail - we’re returning customers and that says a lot! Thank you

16 June 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

From the very start at Lefkada the experience with Sunsail was great. The flotilla lead team were great every day; our skipper Laura went above & beyond to ensure we had a fabulous trip. She's a brilliant skipper & teacher.
Every day we travelled to great locations, enjoyed beautiful beaches, towns & restaurants.
We can't recommend Sunsail highly enough. We will be back.

16 June 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Sailing in Croatia, fantastic support Team

We have just returned from Dubrovnik after sailing around the beautiful islands throughout the week. We were lucky to be the first to charter a brand new yacht. The support team were incredible, AJ, Chilly and Tom, created a warm and welcoming experience, and created fun amongst the flotilla. We received lots of help with mooring, advice regarding anchorage spots, and tips for pretty locations. The team had certainly done their homework, they were very knowledgable about the locations. We will look forward to another sunsail holiday in the future,

9 June 2024
Unprompted review
Rated 5 out of 5 stars

Amazing holiday

Amazing holiday, very helpful staff at the main start/finish marina. Booked us taxis ect. Very clean and well maintained yacht, great support all week from Flotilla leaders, recommended trips, restaurants, lunch stops as well as organising everyone for our overnight stops. We will Def. Be using them again.

8 June 2024
Unprompted review
Rated 5 out of 5 stars

Magic

Thank you for the most magical and unforgettable experience. The team were extremely professional and supportive and the catamaran was amazing.
Definitely recommend this company and will use them again without a doubt !
Jeni Cherry

25 May 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Staff very helpful. Boat was immaculately clean. All appliances worked well.
Very good experience and lots of fun.

11 May 2024
Unprompted review
Rated 4 out of 5 stars

Check your boat!

The boat and staff at Sunsail were very nice. I have used Sunsail from other locations that have done a better job at taking care of the details. The boat was not stocked with working appliances …blender, toaster, microwave and tools to cook. From the Corfu location they do not offer the “stock the boat” grocery option. This was an added expense to find transport to wait at the grocery.

25 May 2024
Unprompted review
Rated 5 out of 5 stars

Adriatic Flotilla

A great week's sailing. Excellent organisation from the Sunsail people - lead skipper AJ, host Chilli and techie Lois. Yacht was great, very clean and well maintained, itinerary (which was adapted from that published to accommodate the weather conditions) worked very well. Just the right amount of input from the Sunsail crew - Lois was amazing, buzzing around in the RIB when we were mooring our setting off giving a gentle nudge in the right direction when needed,Chilli was unwaveringly cheery and helpful and AJ giving direction and assistance as needed. A delightful and memorable week, we hope to be back sometime!

26 May 2024
Unprompted review

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