Every time I call with a question, I am put on hold for quite a while before I eventually hang up. It's always 15 or more minutes and no one even checks on me while I'm holding - they could just pick... See more
Company replied
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Every time I call with a question, I am put on hold for quite a while before I eventually hang up. It's always 15 or more minutes and no one even checks on me while I'm holding - they could just pick... See more
Company replied
The ladies at the Covington location are absolutely incredible. Always have positive attitudes when working with us absolutely trust them with our needs. We go not only for our loans but also our taxe... See more
Everyone at Sunset Finance are completely different than any place I've been to. The staff are extremely friendly. They all engaged in conversation other than the reason why you are there. They actual... See more
Extremely friendly staff. Above and beyond customer service. I wish they had online pay yet then I kind of do not because they call you. Life gets busy and we forget and they are very understanding ab... See more
Sunset is part of the Consumer Finance Industry and we offer personal installment loans and tax preparation, Sunset helps our customers every day with unexpected emergencies such as auto repair and doctor bills. We also help our customers with cash for vacations, holidays, back to school needs, and more. We were founded in 2001 and operate over 40 locations in Georgia and South Carolina under the names Sunset Finance and Flight Finance.
510 Mountain View Dr. Suite 500, 29672, Seneca, United States
Replied to 100% of negative reviews
Typically replies within 24 hours
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The ladies are very knowledgeable and polite.
It was fast and the staff is awesome and very friendly.
Tonya Brandi and Julie all were all very helpful and really nice to me!! I appreciate them very much!!
Ted, Marcy and all the staff make you feel welcomed. They go above and beyond for their customers great place to file taxes and also get a loan if your shopping around.
The lady’s there are so nice. They go above and beyond to help everyone. They also prepare taxes. So much cheaper than the other companies.
Biggest scam ever! Their motive is not to assist the customer but to place them into further debt by offering more loans with trickery tactics. Staff were extremely rude and unprofessional. I heard personal phone calls of staff during business hours and the heavy use of profanity.When I became fed up with this horrible customer service and began to give them the same negative attitude they gave me they chose to ignore policy and threatened my account. I wouldn’t refer this company or at least this location to anyone!

Reply from Sunset Finance Inc.
For a business you would think they would employee people who are more qualified instead of the rude employees they have who like nothing more than to call harassing you for a late payment like that's going to make them pay you any quicker.

Reply from Sunset Finance Inc.
When I called they were so unprofessional didn’t know what they offered but work at the place

Reply from Sunset Finance Inc.
Ladies were nice and professional, it was a fast process out in 30 mins.
For weeks they called every day saying I was approved even though I told them I got paid by cash money and cashapp. But when I take time off work to drive there ..... with in 5 minutes they said I'm not approved

Reply from Sunset Finance Inc.
So far so good.....I needed cash fast was able to get in when I needed to and get out.staff was friendly and helped me every way they could.it is mucb appreciated
Excellent customer service and always in tune with our individual needs.
If you want to be badgered with phone calls and letters about "having a relationship" then this is the place for you. If you want a company to lend you money and then mail you a bill, this isn't the place for you. I never received a bill in the mail, like every other loan/billing company, but I did receive numerous letters about calling them to confirm our relationship and then a letter of intent saying they were taking me to court for not paying my bill. They never sent me a bill in the first place! How could I pay a bill when there was no statement? I had no idea what the payment was supposed to be, how much interest I'd incurred, nothing. That is completely ridiculous. Then to be called a child on the phone because I should know when my bill is due when they didn't send a bill at all?! That's ridiculous. It's 2023, almost 2024, send an email since I had to provide my email when I cashed the loan check, with the statement and a link to pay the bill. I shouldn't have to call and speak to anyone.

Reply from Sunset Finance Inc.
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