I ordered 3 small men’s tees and got 2 small and one medium. I’ve emailed them 4 times, filled in the online form and even tried to contact them on Facebook. It’s now 9 days But they are just ignoring... See more
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I recently ordered a pair of water shoes for paddleboarding, and on first inspection, they looked like the best pair I’ve had yet. Unfortunately, after just one wear, the glue around the front edgi... See more
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Great service! Absolutely on point - communication was on point, product was on sale I believe it was good value for money, delivery was timely too. They were just on the ball from order to delivery... See more
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Had some initial concerns that when we purchased this it was a scam due to the fact that we recieved no order confirmation just a very basic email saying thank you (literally just a sentance). However... See more
Company details
Written by the company
We are a UK based company with a passion for watersports. We encourage everyone to have a go at getting on the water by providing quality equipment at great prices. Find great SUP, paddle board and kayak deals at SUP Warehouse.
Contact info
United Kingdom
- support@sup-warehouse.com
- sup-warehouse.com
3.6
Average
219 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid sampfire as cheap build
Bought a sup board from here. It was reduced from nearly £600 to just under £300 sadly I bumped into someone who bought the same board three years earlier for the same price. My bargain wasn’t so much of a bargain as I thought it was
Within a month of using the board, a handful of times I have had issues with it. The fin broke, The pump broke, and now the paddle feels like it’s going to disintegrate. The quality of this board doesn’t compare with friends who have or tidal rave boards.
I do not recommend Sampire boards.
31 July 2024
Unprompted review
Reply from SUP Warehouse
Thank you for sharing your feedback, James.
We're sorry to hear about the issues you've encountered. We've been stocking Samphire boards for a number of years now, and the feedback from our customers for this brand has generally been very positive.
We offer a 2-year warranty on all Samphire boards, so please reach out to our customer service team to address the problems. We'll be happy to assist you.
The SUP Warehouse Team
Terrible, awful, worst, slow, unresponsive customer service
Terrible, awful, the worst customer service.
If you are unfortunate to encounter an issue with any item that you order from this website, then brace yourself for a very long, slow, costly and frustrating journey!
If you’re lucky that the items arrive in great condition and are suitable for your needs, then you’ll be ok! But please just be aware that if you do need to contact them (email only, no telephone contact number, takes them minimum of 3 days to reply at best, short replies where there have not read the email and have not answered the question in your email, therefore leading to you having to reply with a repeat email and then the same thing happens again!) Please think twice before ordering from them.
22 May 2024
Reply from SUP Warehouse
Thank you for your feedback.
We apologise for the disappointing support experience you had. Our response times are typically up to 2 working days, though we often respond quicker during less busy periods.
We trust that your issue has been resolved, but please get in touch if you have any further questions.
The SUP Warehouse Team
Excellent, couldn’t be happier.
My purchase was shipped quickly and I love the paddle board! I had a couple of minor issues after the first use, and the customer service I received was efficient and polite - they resolved the issue brilliantly. I wouldn’t hesitate to recommend this company!
22 May 2024
Reply from SUP Warehouse
Thank you for your review, Catriona! We're glad to hear you're enjoying the SUP, and that our support team were able to help. We appreciate your recommendation!
The SUP Warehouse Team
Great service super quick delivery
Great service super quick delivery
A good range of boards have recommended to others already
Very happy 👍
22 May 2024
Reply from SUP Warehouse
Thanks for your review, Eion!
We're glad to hear you're happy with your purchase, and we appreciate your recommendation!
The SUP Warehouse Team
We have been sent a second hand paddle…
We have been sent a second hand paddle board and are awaiting a new replacement.
22 May 2024
Reply from SUP Warehouse
Hi Rachel,
We're sorry to hear about the mix-up with your order. The item was likely a misprocessed return, as we do not sell second-hand items. We have received your support ticket, and our team will assist you promptly.
The SUP Warehouse Team
I am happy with my purchase
I am happy with my purchase, after 3 uses the fin broke but lovely staff offered me refund and replacement. Thank you guys.
30 April 2024
Reply from SUP Warehouse
Thank you for your positive review, Julia!
We're glad to hear that you're pleased with your SUP & that our support team were able to assist you.
The SUP Warehouse Team
Delivery and notification not great.
Paid for a paddleboard, had estimated delivery of the 1st - 5th. Wasn’t delivered so I’ve been waiting over a month so far so emailed and they said it would be dispatched on the 16th. It’s now the 14th and the delivery date has been extended to the 22nd. They just change the delivery date whenever they want. No contact from the company either with any details I’ve had to email them. The company doesn’t send out anything other than “thanks for your order”. Just be advised if you would like a paddle board in time for summer it’s better to order somewhere else.
14 May 2024
Unprompted review
Reply from SUP Warehouse
Thanks for sharing your feedback with us.
We're sorry about the delay with your paddleboard. Our products either ship immediately from our stock or require a longer wait when ordered from suppliers, which can cause variable delivery times. This is reflected in our estimated delivery dates, displayed on product pages and at checkout. We're actively improving our communication and recommend checking your order status page for the latest updates. If you need further assistance, our support team is here to help.
Thank you for your understanding.
The SUP Warehouse Team
Arrived quickly and on time
I bought the SUP on a bit of a whim ready for summer so I havent tried it yet. All the bits are there and it looks good. Price was good.
29 January 2024
Reply from SUP Warehouse
Thanks for the review, Noel. Glad to hear the SUP arrived safely and looks good! Have fun with it.
The SUP Warehouse Team
I got
I got the wrong SUP twice and it was rather complicated to make a return and get the money I payed back.
22 December 2023
Reply from SUP Warehouse
Thank you for your review, Ute.
We apologise for the repeated mix-up and the return hassle. This is definitely not the experience we want you to have. We'll be reviewing our processes to prevent this from happening again.
Kind regards,
The SUP Warehouse Team
Reply from SUP Warehouse
Thank you for your review, Rodrigo!
We're happy to hear you were pleased with our service and that you're enjoying your new SUP!
Best wishes,
The SUP Warehouse Team
Order cancelled by Sup
I ordered an item with plenty of time before christmas. Ended up having to chase it by email. Only to be told they have actually oversold that item and have no stock left so they are cancelling my order.
I understand these things happen, but shoulld have been flagged after the order was placed, not two weeks later and just before Christmas.
18 December 2023
Unprompted review
Reply from SUP Warehouse
Thank you for taking the time to leave a review, Elizabeth.
We sincerely apologise for the inconvenience caused by the cancellation of your order. We understand the disappointment, especially with the timing before Christmas. It's our responsibility to ensure better communication, and we regret that we fell short in this instance.
Please reach out to our customer support team directly if you have any questions.
Kind regards,
The SUP Warehouse Team
Straight forward purchase everything…
Straight forward purchase everything easy and purchase arrived in super quick time
23 October 2023
Reply from SUP Warehouse
Thanks for the review, John!
Your positive feedback is greatly appreciated, and we are happy to hear that you are pleased with your purchase and delivery.
Best wishes,
The SUP Warehouse Team
Good doing business with you
The whole experience with SUP warehouse was efficient and I got what I wanted as soon as I wanted it. Great value for money and I will recommend them to everyone and go back to them for anything else I need in the future!
25 September 2023
Reply from SUP Warehouse
Thank you so much for the review, Beverly.
It's wonderful to know that your experience with us was efficient and your order was delivered in a timely manner. We appreciate your recommendation and look forward to serving you again for any future needs.
Kind regards,
The SUP Warehouse Team
The delivery came faster than expected
The delivery came faster than expected, everything was complete and the Board is great!!!!
20 September 2023
Reply from SUP Warehouse
Thank you for taking the time to leave us a review!
We're pleased to hear that your delivery arrived ahead of schedule and that everything was in perfect order!
If you have any questions or need further assistance, feel free to reach out.
Best wishes,
The SUP Warehouse Team
Scam ! Avoid at all costs !
Wow ! Where do I start !
Ordered a SUP 8 weeks ago.
Two promised delivery dates came and past.
Numerous e mails to this company (not sure it actually is a company ,more like one person behind a keyboard telling lies and stealing money).
They will first tell you they have contacted the logistics department, then the product department for an update.
When I finally called them out and demanded a refund , it magically got dispatched only for them to then come back a couple of days later to say its been lost on its way to Royal mail !!!haha.
Now the SUP is out of stock and they won't be able to complete the order for another month.
So I've asked for a refund again.
This is fast turning into a criminal case which I will have to pursue in court.
Its a very expensive life lesson thus far.
Avoid at all cost as this is clearly a scammer who really has no stock of boards .
23 October 2023
Unprompted review
Reply from SUP Warehouse
Thank you for taking the time to leave a review.
We want to extend our sincerest apologies for the disappointing experience you had with your recent order. We deeply regret that the service you experienced with your order fell significantly short of our typically high standards.
We have a distinctive business model, where we hold stock for certain boards in both our UK and EU warehouses, enabling us to offer a diverse range of products with a quick dispatch date. Additionally, we provide boards where stock is sourced directly from suppliers, allowing us to expand our product catalog. This approach is transparently reflected in the estimated delivery dates displayed on our product pages, where stock we are not currently holding will have a longer delivery date.
While our estimated delivery dates are usually reliable, unforeseen logistical challenges can occasionally disrupt this process, as was the case with your order. Regrettably, we're unable to pinpoint the exact cause of the issue, but it seems likely that the board did not reach our warehouse as anticipated in the initial shipment.
To make amends, we will promptly issue a full refund to ensure you're not further inconvenienced.
If you have any questions or want to share any additional feedback, please feel free to get in touch.
Once again, we apologise for any inconvenience you've faced.
Kind regards,
The SUP Warehouse Team
Reply from SUP Warehouse
Thanks for taking the time to leave a review, Christin!
We're happy to hear that you were pleased with the delivery time of your order, and that our support team were able to assist you promptly.
If you ever have any questions or need assistance, please feel free to reach out to us.
Kind regards,
The SUP Warehouse Team
Delighted with new SUP
We're delighted with our new SUP. Easy to inflate, deflate and pack away. Great size for my son who is 11, he can also fit a friend on there! Easy enough to carry in the large bag it came with, at least for shorter distances.
21 August 2023
Reply from SUP Warehouse
Thank you for the wonderful review, Marysa!
It's great to hear that your new SUP is performing well, and it sounds like you're getting some great use out of it!
We really appreciate your feedback. Please feel free to reach out if you ever have any questions.
Best wishes,
The SUP Warehouse Team
Ionian Teal 10'4"
We bought the Ionian Teal 10'4" board and flew with it to the Greek Islands. We ordered it only a few days before we left. It arrived very quickly and the board is excellent.
23 July 2023
Reply from SUP Warehouse
That's wonderful to hear, Mike! It sounds a bit risky ordering a few days before leaving, but its good to know that everything worked out and you're enjoying the board.
Thank you for taking the time to leave a review.
Kind regards,
The SUP Warehouse Team
Great board, easy ordering, great value
Good website, easy ordering, fast delivery , professional organisation and great value board and accessories
23 July 2023
Reply from SUP Warehouse
Thank you for your fantastic review, Sallyann!
It's wonderful to hear that you had a great experience ordering from us and that you're enjoying your new SUP. If you ever need any assistance or have questions in the future, don't hesitate to reach out.
Warm regards,
The SUP Warehouse Team
This was our second paddleboard…
This was our second paddleboard purchase from SUP warehouse so we knew pretty much what we were ordering. However, the speed and communication around the delivery inspires a great deal of confidence in this supplier.
20 July 2023
Reply from SUP Warehouse
Thank you for taking the time to leave a review, Dayton! Your feedback means a lot to our team, and it's fantastic to hear that we have earned your trust!
Wishing you many more unforgettable adventures on your SUPs!
All the best,
The SUP Warehouse Team
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