Super Escapes Travel Reviews 

4,643
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 519 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently highlight that the staff are extremely polite, knowledgeable, and efficient when handling daily queries and bookings. Consumers note that customer service representatives provide prompt, helpful support and ensure all necessary travel documents are arranged smoothly for upcoming trips. Some reviewers were not happy with communication difficulties and occasional language barriers when speaking with phone representatives during initial calls. Others also mentioned unexpected mistakes made during reservations, such as incorrect names or discrepancies regarding advertised hotel details. People experienced stress when trying to resolve these booking complications through customer support channels.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and courteous, with reviewers frequently... See more

Customer service

Clients share positive opinions on customer service, frequently praising advisors for being extremely... See more

Service

People report high satisfaction with the service, praising helpful, professional agents who sort out... See more

Booking process

Customers consistently note ambiguous experiences with booking process, expressing satisfaction as reviewers... See more

Holidays

Users describe positive interactions with holidays, highlighting helpful and professional agents who... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Company answered the phone call quickly. Passed to Eva who was very patient with all my questions re booking seats so my Husband & I can guarantee travelling together. Eva was very thorough double ch... See more

Rated 5 out of 5 stars

The company has polite helpful people Every effort is my add to ensure you have the best break within your budget. Good customer service . I dealt with Rio and Daisy who were sxtremelyv helpful

Rated 5 out of 5 stars

I dealt with a lady called Linda and she was very helpful like most of the employees of Super Escapes Travel. She was extremely courteous and treated me with great respect. I also spoke to Kane too... See more


Company details

  1. Travel agent
  2. also in
  3. Car park
  4. Flights search site
  5. Hotel

Information provided by various external sources

Super Escapes Travel offers a wide selection of holidays to beach resorts and city break locations around the world at a lesser price. We have years of experience in providing quality holidays at affordable prices for all types of traveller from family holidays to stag and hen weekends. Whether you’re looking to relax on an all-inclusive holiday or take your chance on a last-minute deal, you can be sure to find a great holiday that suits your needs and your pocket. Booking online on www.superescaes.co.uk is easy, simply create your own package by selecting the flight to suit your times and budget, then choose from 1000’s of discounted hotels. Or why not book one of our daily deals that have been carefully selected based on quality and price and are posted on our homepage every morning.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(4,643)

448 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I found all the staff helpful.

I found all the staff helpful, polite and very clear, when giving me information.
Thank you Eva and also Janet. I found Janet very supportive and keen to offer me the best package holiday possible.

8 October 2026
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good - about it travel tonight. Super escapes have kept in touch via phone and email reminding us to provide our passport details so they could check us in, we soon had an email with the details we needed to get our boarding passes. Eva was very helpful today, thank you

6 October 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience. Website prices are half of the actual price

Booked a holiday which was cancelled, got given a voucher to redeem on a future holiday. Found a holiday on the website, contacted them to book it and the price they quoted me over the phone was double the price on the website and they say that the price on the website isn’t an accurate live price? Have never heard anything like this before. The people who answer the phones don’t speak clear English or understand it very well and are very unhelpful, constantly getting put on hold and passed to a next advisor.

6 October 2026
Unprompted review

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