Superguns Reviews 593

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of the ordering process and the prompt delivery of products. Many consumers appreciate the high quality of the items received, noting that products are well-packaged and arrive in perfect condition. The company's communication is also frequently commended, with many people feeling well-informed about their order's progress. However, some customers also noted issues with delivery, including delays and unfulfilled next-day delivery promises. A few other people also felt that communication regarding order status was sometimes lacking, leading to uncertainty about delivery times. There were also occasional reports of damaged items upon arrival or problems with receiving full orders.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast dispatch and next-day... See more

Product

Reviewers mention positive feedback about product quality and selection. Many customers praise the items as... See more

Service

Users describe positive interactions with service. Many customers praise the professional, quick, and... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Quality

People report positive experiences with quality. Many customers praise the high quality and excellent... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered EK Archery HEX 400 210lb Compound Crossbow - 400FPSTBH last Saturday and I started to think I was going to have problems after I read a couple of the negative reviews. I was compelled to sen... See more

Rated 5 out of 5 stars

I purchased two 120lb limbs and 10 HD bolts included for the EK Revo 7, one for myself and one for my brother. The price was very good which is the reason for my first purchase from Superguns. Fr... See more

Rated 5 out of 5 stars

Brilliant, ordered a crossbow and was posted the next day. The item was well packaged and as described. After ordering a crossbow from UKpreppingshop and being ripped off, no crossbow and money stole... See more

Rated 5 out of 5 stars

Id rate the quality and service as excellent. However would like that there is a system implemented if there are delays with the order as I had to message and ask what has happened with my order a... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

593 reviews

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Rated 5 out of 5 stars

Always good

Always good. Always fairly quick delivery. Depending on what day you order depends on when you will receive it.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, arrived quick. And the bag, is very good quality and it fit the extended cocking handle perfectly

25 March 2026
Unprompted review
Rated 4 out of 5 stars

Straight forward & Simple...

Straight forward,Simple, easy site to follow & use. Delivery was normal, ordered what I wanted and was with me in a few days no hassle. My order fits my needs perfectly 👌.

5 March 2026
Unprompted review
Rated 1 out of 5 stars

Zero communication

Zero communication, they took my £500 and haven't delivered the product ordered. It's now been 7 days since I ordered and I have sent emails to the company asking where my items are and I am still yet to get a response! Paid for 24h delivery, it's now been a week and still no sign of my items or even any communication from the company.

No communication and still no products delivered, do not waste your money here!

Update, my product arrived 3 weeks late. I've heard it's fine for most products apart from a few that they will not tell you it's not in stock and not communicate with you until they have it and then come up with an excuse of why it wasn't sent.

2 April 2026
Unprompted review

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