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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, often describing them as well-made and top-notch. Many people also highlight the fast and reliable delivery service, noting that items arrived quickly and on time, even for international shipments. Reviewers consistently commend the great service provided by the company. However, some customers were dissatisfied with certain aspects of their experience. A few people reported issues with products not fitting their bikes as advertised or being of flimsy quality. There were also instances of shipping delays, with some customers waiting a month or more for their orders, and some received products with minor damage or blemishes, particularly with decals.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praise the products, describing them as... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the products as well-made, stylish,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast delivery, with some... See more

Order

Reviewers highlight ambiguous aspects of order. Some customers report easy ordering and quick delivery, with... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the great service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was directed to the supermotard/Enduro mirrors on their website after spotting some in a Supermofools YouTube video. These are super inexpensive and mounting couldn't have been easier. They arrive... See more

Rated 5 out of 5 stars

The process was really easy, I have a good discount and when I write with specific instructions you just make perfect. I don’t have the product on my hands, still in Europe with a friend.

Rated 5 out of 5 stars

...easy to order in NL and quick delivery to Thailand across every border ...today I pick up my parcel in Thai post office / pay 950THB bordertax and get the parcel 👍 very good quality ....n... See more

Rated 5 out of 5 stars

They truly deserve my highest recommendation. Their customer service is absolutely fantastic. Best regards, Kasper from Denmark.


Company details

  1. Motorcycle Equipment Store

Written by the company

Started with a group of friends riding supermoto while acting like fools. We have been riding and testing parts for years, now we have a wesbhop with everything you need for your supermoto!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

186 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

I purchased the "Plug and play"

I purchased the "Plug and play" sequential indicators from this company for my Husqvarna 701 and the product is defective and never not once worked as described on their website or social media accounts.

To begin with, upon installation of this product from a professional KTM Dealership in my area they found that the bolts, screws and nuts provided from this company does not work with my bike at all. As soon as installation of this product is tightened and fitted as per their installation guide, it locks up my throttle and causes my bike to have uncontrollable revving and can only stop this if throttle is forcibly closed or when engine is turned off, which makes my bike unsafe and puts my life at risk. This issue was only resolved after KTM dealership used a completely different custom pair of nuts, bolts and screws for this to work as intended.

Second issue with this product in particularly was that the resistors that came with the item did not work at all, as soon as the resistors were added to the LEDs to control the speed of the indicator light they would completely turn off and there would be no sign of any LED working what so ever, its only when removing the resistors when the indicator worked but also not as intended or as portrait from their social media or web site as they did not complete the full cycle of LEDs on the hand guard and was flashing way too fast for it to be put to use to begin with. All this from a so called "Plug and play" as their web site stated.

After back and forth for a good few weeks they sent me new set of resistors that also did not solve any of these mentioned issues above what so ever, where i then requested a refund and was asked to pay return shipping for their faulty product to which i then declined as they promised a refund but i would still be liable for the shipment fee, so basically i would have paid €30.85 for absolutely nothing and would basically have thrown this €30 into the wind. For some this might not seem like much and might be considered not enough to write this review but some of us work hard for our money and the mere fact that the company does not want to pay for their own faulty products return that is a merely €30.85 is enough for me to realize not only is this company not able to correct their faulty products but is also not willing to assist their clients with something as simple as this when its not even the clients fault for getting a faulty product from them, if this was handled differently i would not have wrote this review, even if this company said they would have at least gone halfway with the pricing for the return would have at least been an attempt from their end but they refused to help their customers. Will advise not to buy from them.

1 November 2024
Unprompted review
Supermofools logo

Reply from Supermofools

Hi Wayne,

You have done a nice job with this review.

First of all, the handguards are just plug and play unless you have two left hands, that may be the case.

In addition, we go quite far in our customer service, as you have already indicated, and we have done everything we can to help you as best as possible, we have also incurred enough costs on our part to help you as best as possible.

It is only logical that the return costs are for you, in addition to the fact that it is stated in our general terms and conditions that you accept, but also that it is completely up to your bike and setup and not our product.

Thanks again for the review and good luck, maybe a bike is not for everyone :).

Greetings,

TEAM
Supermofools

Rated 5 out of 5 stars

Game changing handguards

Fast shipment in a very good packaging. Needed a little adaptation to the handlebar of my Hyper 950 but it fits quite good.
Seems good quality, I hope it doesn't suffer over time :)
Very happy overall and the bike looks amazing!

24 September 2024
Rated 5 out of 5 stars

Delivery spot on

Delivery spot on
There was one problem with the carbon fork covers for my 698 mono
The top tubes are to long
Easy rectify
But should be the right length

21 September 2024
Rated 3 out of 5 stars

Shipping an Production takes ages

Shipping an Production takes ages

21 September 2024
Supermofools logo

Reply from Supermofools

We are very sorry to hear that! We have no influence on the shipping once it has been shipped to us and try to do our best to get our production done as quickly as possible!

Rated 4 out of 5 stars

Sweater

Took a little long but it was good otherwise only thing is 2xl is a bit snug but mind you I’m 6’6 265

23 August 2024
Rated 5 out of 5 stars

Excellent quality

Very robust, girthy and awesome looking hand guards. Has all the pieces needed to get it to fit your bike. Looks great on my Hypermotard 950.

23 August 2024
Rated 5 out of 5 stars

The FOOLS have the goods

Supermofools offer a great selection of moto parts that set your bike apart from others. Definitely contributed to making my Husky 701sm look mean.

Thanks guys!
-Gatlin, Oregon USA

16 August 2024
Rated 5 out of 5 stars

BEST EXPERIENCE EVER

BEST EXPERIENCE EVER!
I will definitely buy again, I recommend 100%, I am from Spain and you don't find these products here, MANY THANKS FOR EVERYTHING!

21 June 2024
Rated 5 out of 5 stars

First off… a great product.

First off… a great product.. led inter grated turn signals are as described.. they work flawlessly… fast international shipping. I would recommend to anyone in the market for motorcycle parts.. thank you.

24 May 2024
Rated 5 out of 5 stars

Great customer service!

Quick delivery and great customer service!
I wanted to change the colours, which was done really quickly!
Love my new handguards, they look amazing! ☺

27 May 2024

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