Superpet Limited logo
Visit website

Superpet Limited Reviews 794

•
TrustScore 4 out of 5

3.9

Pet shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and reliable delivery service, often noting that orders arrive promptly and in excellent condition. Many appreciate the quality of the products, especially for pet food and supplies, and highlight the convenience of free delivery. However, some people were dissatisfied with the customer service, describing interactions as unhelpful, abrasive, or rude, with issues like ignored refund requests or arguments over problems. There were also occasional concerns about order accuracy, with some customers receiving incorrect or damaged items, or experiencing significant delays in dispatch and delivery.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Product

Reviewers highlight positive aspects of product quality and value. Many customers praise the excellent... See more

Order

People report ambiguous experiences with order. While some customers praise fast delivery, accurate orders,... See more

Service

Customers had ambiguous experiences with service. While many reviewers praised the excellent, friendly, and... See more

Customer service

Consumers consistently express strong dissatisfaction with customer service. Many reviewers describe the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always excellent service from Superpet Ltd. Repeat orders are despatched promptly, and delivery being free on all orders is a plus I know that I can rely on fast delivery from Superpet. It beats h... See more

Rated 5 out of 5 stars

I wanted to let you know as a longstanding and regular customer, how very pleased I am with my last purchase from Superpet. It was my monthly order of calci worms for the birds & monkey nuts for the s... See more

Rated 5 out of 5 stars

Thank you for the swift supply and I was even more pleased that it was delivered by Lee in Alresford via Royal Mail. I thought it was going to be Parcel Force and I was concerned how I was going to b... See more

Rated 5 out of 5 stars

I have been buying from Superpet for some years now. I have subscriptions for sunflower hearts, dried mealworms, suet pellets and peanuts. The goods are really good quality and reasonably priced. Serv... See more

Company details

  1. #260 of 266 best companies in Pet shop

Written by the company

Superpet Ltd opened its first shop in 1982 in New Milton. A family run business with a wealth of knowledge and experience. As the retail market has changed to become more online so has Superpet Limited, creating our Amazon and Ebay shops that now sell all over the world.

Contact info

3.9

Great

TrustScore 4 out of 5

794 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Reliable company, with good customer service values.

The quality of the products I buy are consistently of a high standard. Prices are always competitive and delivery is usually prompt, with regular updates and courier information. Their rewards program also makes my purchases just a little more affordable. Greats service and good quality products.

15 September 2024
Unprompted review
Rated 5 out of 5 stars

Whimzees

Order Whimzees from here. Best price around and fast delivery

5 September 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look