Supervalu Reviews 204

TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, most reviewers were let down by their experience overall. Many customers found the prices to be very expensive, especially when compared to other supermarkets, with some feeling that the pricing was a significant problem and a rip-off for ordinary produce. People also reported issues with product quality, including rotten vegetables, moldy bread, and items that were not fresh or had gone off quickly. The customer service was frequently described as poor, with reviewers encountering rude, unhelpful, and sometimes hostile staff, leading to a general sense of dissatisfaction. Additionally, many experienced problems with the overall service, such as long waits at self-service counters, incorrect price labeling, and difficulties with online orders and deliveries. However, some customers mentioned positive interactions with staff, particularly at counters, and appreciated the helpfulness of specific employees. A few people also found the store to be well-maintained and easy to navigate.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising helpful and efficient... See more

Product

Customers had negative experiences with product quality, frequently reporting issues with freshness and... See more

Price

Consumers consistently express dissatisfaction with pricing, often describing it as expensive and a "rip off"... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as rude, unhelpful,... See more

Service

Customers consistently note negative experiences with service, with many expressing dissatisfaction with... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Delhi Staff at counters excellent. Not all staff eager to help. PRICING is the problem. Prices are very expensive overall. Delhi very expensive here when foodstuffs are sold by weight - (an increasing... See more

Rated 2 out of 5 stars

My local SuperValu is handy, that’s about the best I can say for it. The product selection is decent but the prices are generally outrageous and for very ordinary produce. We all miss SuperQuinn,... See more

Rated 2 out of 5 stars

When to SuperValue in Lucan and bought an "apple tart" for 6.50 euro.How they can sell this possessed rubbish is beyond me, either people in Ireland don't know what a real apple pie tastes like or the... See more

Rated 2 out of 5 stars

Rotten carrots that look ok in bag until you open it. This has been going on for months. Bought Broccoli that was put out fresh in plastic today and when i opened it full of mould. Took photo. This ha... See more


1.6

Bad

TrustScore 1.5 out of 5

204 reviews

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Rated 5 out of 5 stars

Supervalu staff leah, so helpful Lisburn knockmore Rd branch

I have a bad flare up of sciatica and bent over with pain, I went to my local supervalu in knockmore Rd,
To buy three lts milk I was in so so much pain, and a staff member called leah asked if I needed help,
I said yes and she scanned the milk and helped me pay for it, she genuinely could she the pain i was in,
Leah asked if she could walk with me in case I fell and took my arm led me out to my car,
I am ok when sitting down so driving not a problem,
standing is a no, no
,supervalu please praise her for what she done,
Good staff are hard to find these days, it's just so nice to say thank you...well done Supervalu...

9 September 2024
Unprompted review
Rated 1 out of 5 stars

Had a horrible experience here on…

Had a horrible experience here on Saturday morning the 31st of August, was in kavanaghs SuperValu grange with my daughter and I asked a young ginger lad named Aaron where the jugs were and he replied with on your daughters chest. Really rude young man I believe his name is Aaron lang.

31 August 2024
Unprompted review
Rated 2 out of 5 stars

Beware of your car

Prices a little higher than elsewhere but products fresh and of good quality.

SuperValu Churchtown carpark lethal if you like your car. I’ve had three elderly drivers damage my car whilst shopping there ! Staff look after the elderly shoppers well . Even after one bashed my car !!! Ignoring the fact I now have a car needing body and paintwork because I was shopping for an elderly neighbour !!!

30 August 2024
Unprompted review
Rated 2 out of 5 stars

Today I used the self service checkout…

Today I used the self service checkout at SuperValu Balbriggan. I usually avoid them like the plague but was in a hurry today and only had one item. It wouldn’t scan and came up saying call an assistant. So a staff member came over to me and was so rude in her manner and was short of eye rolling at me. Maybe a little reminder about customer care wouldn’t go amiss there.

28 August 2024
Unprompted review
Rated 1 out of 5 stars

Never again!

Once again, a very frustrating experience with my Supervalu online shopping - items missing, great difficulty in getting customer service and when I finally did get through to them, they were very unsympathetic as usual.
I was informed that my missing items would be delivered the following day - and it was only early afternoon! As always, their receipt is very badly printed and grainy, you can hardly decipher the items and prices on it.
Definitely I am changing to another supermarket.

23 August 2024
Unprompted review
Rated 1 out of 5 stars

Pity no stars is not an option I can…

Pity no stars is not an option I can see why supervalu has closed in so many towns it must be to save themselves embarrassment I had to shop at another supervalu cos the one in my town closed and I have to say it was the worse store I ever shopped in stock so bad they did not have the products for the scan in win cos they don't sell them I have switched to another supermarket cos it's so bad

23 August 2024
Unprompted review
Rated 1 out of 5 stars

Shockingly high prices

This supermarket chain must now have the highest prices of the lot, better to ditch the 'gimmicks' and special offers and provide lower priced groceries.

22 August 2024
Unprompted review
Rated 1 out of 5 stars

Supervalu Clifton tourist ripper

Supervalu Clifton

Do not use the cash machine Tourist rip-off!
This is a popular tourist destination.
The exchange rate given was not clear we ended up being charged £30 for taking out €200. Never ever seen a mark up like this before.
Supervalu Clifton should be ashamed of themselves for letting this happen to their customers. No doubt they must get some sort of percentage back. Do not use this cash machine. There is a bank of Ireland across the road. It is not fair to charge that amount and it is confusing the way it is displayed on the ATM screen.

6 August 2024
Unprompted review
Rated 1 out of 5 stars

McLoughlin's SuperValu Portarlington

McLoughlin's SuperValu Portarlington. The management is not aware of the Country's Alcohol selling time on a Bank Holiday like today (05/08/204 10:43 AM). It's a shame that the management are not given proper trainings on this.

5 August 2024
Unprompted review
Rated 1 out of 5 stars

Overpriced Donabate Supervalu

Live in Donabate and to my greatest despair is the fact that we only have one supermarket which is Supervalu. I don't go into it anymore I send my poor suffering husband in my place. I do the bulk of my shopping in Aldi in Swords but need the odd bits and pieces between shopping. It's a very very expensive shop. Food is often out of date. Their supply of goods is limited. You would need to go around with a pen and paper and take photos of the price sticker. Rarely right. The staff are really nice and helpful. Management not so much. Roll on our new supermarket I cannot wait.

28 July 2024
Unprompted review
Rated 2 out of 5 stars

Fresh bread -NOT so fresh!!!

We have normally always enjoyed a break in our Aldi shop by coming here. This is the second time I buy “fresh baguettes” from the bakery and they are stale! SO DISAPPOINTED!!! Is the company really so bad off they are trying to save a few cent of bread rolls? Shame on ye!

20 July 2024
Unprompted review
Rated 1 out of 5 stars

Discount not applied

I bought a product which was reduced in price and for the third time this year the discount was not applied at the check out.
It's starting to look like a policy of Killaloe supervalu?

18 July 2024
Unprompted review
Rated 1 out of 5 stars

Have used super scan - Super Value Knockloyn

Have used super scan , numerous times and due to errors by staff members am now constantly being re scanned.
Today another error by staff led to a total rescan and when asked to discuss same , manager told me too my face she was on her lunch and walked away , then had to wait another 10 minutes until another manager appeared and said what could he do ……..

Really Super Value you call this customer service

8 July 2024
Unprompted review
Rated 1 out of 5 stars

Office Staff/Management Asleep at the Wheel!

I am a weekly regular shopper and had voucher for money-off. When presented at till was told it had been already used despite me not being in the country when supposed to be used. Emailed them SuperValu - Carndonagh and followed up email with no reply. Obviously not interested in customers. Same happened when complained about their refrigeration - in date quiche had mould on it ( thought it was broccoli!) bring it on Lidl & Aldi when they come to Carndonagh we have all been waiting so long! Never again SuperValu Carndonagh will shop elsewhere now,! Not to mention price displays are different at checkout. Check your receipt always or you will get a shock!

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Masterclass in Customer Service

If you want to see what extraordinary Customer Service looks like....look no further than Sharon in Supervalu Wellington Bridge Co Wexford
Sharon went the extra mile and way beyond the call of duty. Thank you so much.
I hope Sharon is appreciated by her employer

1 July 2024
Unprompted review
Rated 2 out of 5 stars

SuperValu Castle street Bray has gone…

SuperValu Castle street Bray has gone downhill completely, just back from what was supposed to be a quick stop to get 2 items for lunch which I picked up in two minutes only to stand at the one and only checkout for 20 minutes! Staff all around chatting to each other! Quality and standards have dropped dramatically in this SuperValu. I will definitely be shopping in the wonderful clean bright well staffed quality SuperValu on the Southerncross road in Bray in the future.

28 June 2024
Unprompted review

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