Truly PVC Limited logo
Visit website

Truly PVC Limited Reviews 

884
•
TrustScore 5 out of 5

4.8

DIY Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 312 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality and competitive pricing, often finding better value than elsewhere. Many people highlight the quick and efficient delivery service, with orders frequently arriving promptly. The ordering process is generally described as easy and straightforward, and the overall service is highly regarded for its helpfulness and clear communication. However, some customers also noted issues with delivery, including packages being left unattended or not arriving as expected, and occasional delays. A few other people also felt that they received incorrect or problematic products, with some mentioning difficulties in resolving these issues.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often describing items as excellent,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Price

Reviewers highlight positive aspects of price, consistently praising the great and reasonable prices for... See more

Order

Consumers find the ordering process to be positive, with many reviewers praising the ease of ordering online... See more

Service

Customers had positive experiences with service, often describing it as excellent, top-class, and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed by this company ordered parts for my ogee guttering / pvc parts to match up to the same type that was fitted 15 years ago the price on these were great and postage very reasonable.... See more

Rated 5 out of 5 stars

Fabulous Service!!! ordered a set of replacement window handles, on a Sunday evening online and remarkably they were delivered within 24 hours.. oit sure how you do that, but you put faith back in me... See more

Company replied

Rated 5 out of 5 stars

I have used Truly PVC a couple of times as a DIY customer. Their staff during each visit have been very helpful, polite and happy to provide guidance and trade tip to improve my standard of work. Th... See more

Company replied

Rated 5 out of 5 stars

Truly excellent customer service, fast delivery and incredibly low prices. I needed a couple of spare keys for some high security locks. The high street key cutting ships wanted over £17 per key... See more

Company details

  1. DIY Store
  2. Building materials store

Written by the company

Truly PVC are a supplier of home improvement parts and materials to trade and public. We specialise in conservatory components, which are complimented by a range of window and door hardware, plus building and roofing supplies. With over 25 years experience in installing and servicing PVC-u conservatories, windows and doors, we can be relied on to provide sound pre-sales advice and a highly reliable service.

Contact info

4.8

Excellent

TrustScore 5 out of 5

884 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(884)

301 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Convenient location for me as…

Convenient location for me as Manchester and good lads on trade counter etc. Brilliant stock and got me out of trouble. Cheers lads. (ELEVEN!!!! ha ha )

16 May 2026
Unprompted review
Truly PVC Limited logo

Reply from Truly PVC Limited

Thanks for the brilliant review! We’re really pleased the Manchester trade counter team could help get you out of trouble and that you found everything you needed in stock. We’ll be sure to pass your comments on to the lads. Cheers for your support!

Rated 3 out of 5 stars

Good quality lock - poor courier service

Seems like a good quality lock [3 Star rated] at a decent price and was easy to fit. Comes complete with 3 keys and a key code to be able to order extra keys if required. The only thing I have marked the company down on is their choce of courier, the Amazon courier [at least I think it was Amazon as that who the email was from] but I never saw them 'delivered' the lock by dumping it on the ground outside my front door and never even rang the doorbell. Only found the lock in the evening when I was on my way out from the house.

15 May 2026
Unprompted review
Truly PVC Limited logo

Reply from Truly PVC Limited

Thank you for your feedback and for taking the time to leave a review.

We’re really pleased to hear you’re happy with the quality of the lock, the price, and how easy it was to fit, as well as the included keys and key code system.

However, we are very sorry to hear about your experience with the delivery. This is not the standard of service we expect from our courier partners, and we completely understand your frustration. Please accept our sincere apologies on behalf of the courier for the way your parcel was delivered.

We will be raising this with the courier directly to ensure it is investigated and addressed.

Thank you again for your feedback and support.

Rated 5 out of 5 stars

Excellent advice, service, products and value for money

I have been really impressed with TrulyPVC. I needed help choosing the right fittings/brackets to repair my conservatory roof after a couple of panels had slipped and was causing problems. Tony was extremely helpful, looked at the photos I sent, and gave clear, practical advice on exactly what I needed and why.

The product itself has worked fantastically and was excellent value for money. I later contacted TrulyPVC again about getting some additional screws, and Luke was also brilliant - he explained the correct size and was very helpful.

Refreshing to deal with a company that combines proper technical knowledge with conscientious customer service.

15 May 2026
Unprompted review
Truly PVC Limited logo

Reply from Truly PVC Limited

Thank you for your fantastic review, Guy!

We’re really pleased to hear that Tony was able to guide you through the right fittings for your conservatory roof repair, and that Luke could also assist with the additional screws. It’s great to know everything has worked well and that you’re happy with both the products and service :)

We really appreciate your kind words and support.

Rated 4 out of 5 stars

Replacement roof end caps.

Bought two end caps as replacements for "Synseal" caps that are no longer available. They fit after a fashion and with the assistance of some silicone. They look ok and the roof now looks a lot tidier. Quality and the price of the end caps is good. Delivery was quick.

6 May 2026
Unprompted review
Truly PVC Limited logo

Reply from Truly PVC Limited

Thank you for your review, Gary!
We’re pleased to hear the end caps have helped tidy up your roof and that you were happy with the price and quick delivery. We appreciate your feedback and support :)

Rated 1 out of 5 stars

I guess be patient 🤷🏻‍♂️

Hard to leave a review really.
I’ve not had my delivery as there are stock issues.
I’ll leave a proper review when I get my items.
On a plus side I have been kept up to date with delivery/delays.

14 May 2026
Unprompted review
Truly PVC Limited logo

Reply from Truly PVC Limited

Thank you for your feedback and for your patience Mark!

I will be in touch tomorrow regarding your order as soon as the stock arrives. Apologies for the delay, and we appreciate your understanding in the meantime

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look