Support Lenovo Reviews 1,130

many times i came to regret buying this retarded laptop.
is 2025 people!!!!!!!
you should be ashamed for calling this technology sufficient for people to buy it. and for professional use too!!

After 2 times repair of a never fully functioned Notebook, I asked for an exchange or refund. Lenovo's Answer: You can go to court then we will follow the court order...

Lenovo used be a decent...now the *best* thing I can say is that they are an incompetent company with no QC anymore. The worst I can say is that they are malicious and intentionally stalling people via support in hopes that they give up.

I ordered a 7i Slim. Lenovo sent me a msg saying my shipment would be delayed by up to 30 days. Instead, they shipped the laptop without tracking (and sign confirmation necessary). I only knew they had shipped it because of the UPS notice on my door. I boot up the device, install drivers and update BIOS and immediately start getting full system freezes with the hitting 101c while web browsing.

So I got on the site and try to initiate a return, but I can't because despite having the item for 4 days the shipping status still says "awaiting shipment." I contact support. First they try to gaslight me into saying the item hasn't been shipped. 2 support agents later, they say they will update the order status and send a return label in 24-48 hrs. Fast forward 27 days and 12 "support" agents later. Lenovo has now explicitly lied to me several times, has not updated the order status and has not not issued a return label. Effectively they have stolen over $700 from me while I have a useless brick. I have opened up a case with PayPal and my bank after over 3 weeks of inaction.

Lenovo used to be responsive 7 years ago...not great but not this. They are a garbage company. Do not order anything from them unless you enjoy having you money taken and then being repeatedly gaslit. Companies like this are why we need a CFPB with teeth.

As an IT professional who relies heavily on my equipment, I purchased a high-end Lenovo laptop with their Premier Support package specifically for the promised "next business day" service. What followed was one of the most frustrating customer service experiences I've ever encountered.
My Experience
My laptop developed a serious issue requiring a system board replacement. Despite paying a premium for next-day service, here's what actually happened:
1. Initial Response Delay: Despite contacting support before their 3 PM cutoff time, they claimed my case was logged after the deadline, delaying service.
2. Engineer Location Failure: The service engineer was unable to locate my office in central London - a prominent address easily found on Google Maps.
3. Defective Replacement Parts: When an engineer finally arrived, the replacement system board was "Dead on Arrival" (DOA), rendering the repair attempt useless.
4. Continued Scheduling Failures: After the failed repair, Lenovo scheduled my next appointment SIX DAYS later, completely ignoring the "next business day" guarantee I paid for.
5. Refusal to Escalate: When I requested escalation, I was told the technical support team was "the highest escalation point" with no option to reach customer advocacy or management.
6. Inadequate Compensation: Their solution to all these failures? A one-month warranty extension.
The Reality of "Premier" Support
The premium "Premier Support" package costs significantly more than standard coverage, with its primary selling point being guaranteed next-day service. In reality, this commitment appears to be meaningless, with multiple excuses provided to avoid honoring it.
My device has not been fixed for over a week despite multiple repair attempts, severely impacting my work capabilities. Throughout this time, I've been met with excuses, missed appointments, faulty parts, and an apparent disregard for the service level agreement I purchased.
What You Should Know Before Purchasing
If you're considering Lenovo's Premier Support, understand that in my experience:
• The "next business day" service guarantee has multiple unexplained exceptions
• Service quality appears inconsistent at best
• Escalation options are extremely limited
• There seems to be little accountability for service failures
I cannot recommend this service based on my experience. What should have been a simple next-day repair has turned into a multi-week ordeal with no end in sight. For professionals who depend on their equipment, this level of service unreliability presents a significant business risk.

On February 3, I logged into my Lenovo account, opened a case, and sent my computer in for repair. I paid $140 for the shipping and diagnostic fees. On February 13, I received an email from Lenovo with a quote for repairs and a link to pay an additional $48.

Last week, I received my computer back, which was supposed to be repaired, but it still isn't working and has the exact same problem as before. Despite receiving a quote for the repair and making the payment, the issues persist. This situation is unacceptable.

I have called several times, including today, but I was transferred through six different numbers without getting any response regarding my refund. This matter needs immediate resolution.

How is it possible that Lenovo charged me twice—first $140 and then $48—and sent my computer back more than two weeks later in the same non-working condition, with no one taking responsibility?

I need a computer for work, so I am planning to purchase a new one instead. It's disappointing that I trusted this process and waited, only to receive my computer back in the same condition as when I sent it to Lenovo.

Just terrible, no interest in helping after hours of communication and i paid for PREMIUM SUPPORT! A repair technician they sent to me did a terrible job fixing the problem and I had to fix his mistakes, they did everything they could to save money and convince me that my laptop is fine (it’s not).

If you ask Lenovo's virtual assistant for help with a pen that does not work. It actually gives you instructions - not to use a tablet pen (that would be far too logical) but to use a writing pen.

This is the ACTUAL response....

Lena
2025-02-15 13:09:30
Check the ink level:

If your pen uses a cartridge, check if the cartridge is empty.
If it is, replace it with a new one.
Clean the nib:

If the ink cartridge is not empty, the nib might be clogged.
Dip the nib in warm water for a few minutes to dissolve any dried ink.
Gently wipe the nib with a soft cloth or tissue.
Check for air bubbles:

Sometimes air bubbles can block the ink flow.
Tap the pen gently on a hard surface to dislodge any air bubbles.
Reassemble the pen:

Ensure all parts of the pen are properly aligned and securely fastened.
Test the pen:

Try writing on a piece of paper to see if the ink flows smoothly.
If the pen still does not work, repeat the cleaning process or consider replacing the pen.

I tried to use the Lenova Customer Service site to find drivers for my Lenova 7th Generation Think Pad. The website was not user friendly. I wasted hours of my time trying to fix my problem.

Here is what started the problem. CCleaner deleted my auto drives, that I can no longer find on my computer. The sound was unavailable. I took this into the shop to get fixed. The sound worked for two weeks.

After two weeks, CCleaner deleted my auto drives for the second time. I was hoping that I could go into the Lenova website to fix the problem.

I googled to try to reinstall my auto drives. It kept telling me to go to Lenova Customer Sevice and that if I followed the instructions, I would be able to download the auto drives. The instructions did not match what I found on Lenova Customer Service. The website gave me no options. It was not user friendly. Since that website failed me, now I have to take my computer back into the shop to get it fixed again.

I'm disappointed that the Lenova website was not helpful at all. I was unable to put any information of my computer anywhere on the site. I tried to have the website detect updates on my computer. It did not work. I'm frustrated right now. I'm disappointed with CCleaner and the Lenova website. Now I have to take this back into the shop to get fixed.

I asked for the replacement of my laptop battery, they took 10 days to answer they will not be able to help me with that because the laptop is not bought in Australia (I was not asking for any warranty).
It is a 2 year old model and all I am asking is the battery, not a very particular spare but the most common one, This is a joke of a costumer support.
After this sort of assistance I regret I bought a Lenovo and not an HP, a mistake I will not repeat.
PS battery quality is very low

I ordered a laptop and returned it using the prepaid UPS label provided by Lenovo, but the package was lost in transit. It has been over 5 months, and despite countless calls to Lenovo support, providing a drop-off receipt, and escalating the issue, I still have not received a refund.

UPS confirmed the package was lost, but Lenovo continues to dismiss my receipt as invalid and refuses to take responsibility, even though their terms of service clearly state they are liable for lost returns.

For context, I live in Vancouver but study in Caledon, Ontario. I flew out for university, and it was there that I decided the laptop wasn’t a good fit and shipped it back for a return. Now, I’m about to graduate, and Lenovo is telling me to fly all the way back to Ontario to report this to local authorities. This is impossible given my tens of thousands in student loan debt and the $5,000 I’m out because of their incompetence.

Lenovo customer support has been a nightmare. They keep giving me the same excuses, closing my cases, or redirecting me to UPS or local authorities, none of which solves the issue. After being on the phone with them for 2 hours, they literally hung up on me.

I just want a refund for the laptop

I bought a new Idea Center AIO 24" and the keyboard did not work. I called and was given info on how to get it working. This lasted only a couple of days and then it stopped. I called and they said that it was not able to be fixed and that I had to re-box and return the whole thing for credit and there were no replacements. I asked if there was another keyboard that would work but they said NO. Now the mouse doesn't work. I spoke to several people who were very courteous but could care less for my situation. I bought a keyboard and a mouse on my own and they work fine. INCONSIDERATE LIARS. I will never buy another Lenovo product as they have no customer service. This is my 3rd Lenovo computer and my last

I have waited five days - and am still waiting - to get my touch pad replaced. I have LeNovo's premier support - the upgraded version - which means I should be able to receive on-site service within 24 hrs. IT IS A SHIT SHOW. I was told a technician would appear three days ago between 3 and 5. He never showed up. I was told a technician would appear two days ago between 3 and 5. He never showed up. Today, I have tried countless times to check the status of the botched work order. Impossible. Since I've lost two days of work due to false information emailed me from Lenovo Premier Technical Support's WWTS division, I am having my lawyer demand compensation for lost wages in addition to a refund for this joke of a warranty. Despicable service, accompanied by a still more despicable attitude.

Lenovo has plummeted in terms of quality, service, and reliability. I've owned dozens of Lenovo devices and these newer systems are just unreliable garbage. I sent my X1 Nano back for a repair and they replaced a motherboard and the keyboard. It broke less than 6 weeks later and now it has a keyboard that no longer functions, a hard drive that is failing, and a constant beeping noise coming from the speakers meaning something isn't working right. And their "premier support" person (Dennis G.) told me he can't do anything for me now since I'm about a month out of Lenovo's "premier" warranty and it would cost $109 for another support ticket. What a sham and the Lenovo brand just stinks now. I do have a different warranty through an eBay seller, but I intend to remove my data from the system as soon as possible and sell this piece of junk laptop to someone else AS IS. Lenovo's quality is in the gutter and they are no longer a recommended or reliable laptop manufacturer and they also do not stand behind their repairs or products.

I purchased a new ThinkPad and a ThinkStation, both top-tier devices, and decided to add Adobe Acrobat Classic for each. Naturally, I expected a seamless experience, especially since I opted for Lenovo's so-called Premier Support. What I got was anything but.

The product keys for Adobe Acrobat never arrived. No big deal, right? Just contact support and have them resend the keys. Wrong. It took Lenovo two full days just to acknowledge my issue. Then came the endless back-and-forth with absurd requests like "send us your invoice" (which they already had) and "we're escalating your request, but things are moving slow around here, so I can't promise an estimated delivery time."

Excuse me? Is this what Premier Support buys you? A front-row seat to incompetence?

After four days of being strung along, I finally gave up and called Adobe directly. Within minutes, I purchased the software again and resolved the issue myself. Now I’m disputing the charge with Lenovo on my credit card—and I fully intend to dispute the charge for Premier Support too. Why should I pay for a service that clearly doesn’t deliver what was promised?

Lenovo, your Premier Support is a joke. If this is how you treat customers who pay extra for premium service, I can’t imagine what the "standard" experience looks like.

Lenovo customer care has got to be the worst ever.

Firstly, my laptop got delivered damaged it was packaged in the worst box ever. I can say I’ve had socks delivered in better packaging than this 3k laptop.

Then the stress of dealing with customer support started. After every call it takes 3-5 working days for the call handler to get a decision from the internal team. Complaints email doesn’t work. They are all pretty clueless.

So in conclusion, if you have a problem with your laptop then you’re gonna have to spend a lot of your valuable life hours dealing with a sub par customer support team who will likely not resolve your issue.

Put in a ticket got the phone call back with in the 24hr call back time tec ask some diagnostic questions then book in picked up next day quick easy efficient

Hello, I had an repair report done with Lenovo that they use as an advantage to upcharge and repair parts on an laptop that isn't acknowledged or explained why an personal reason for the repair is occurring. My laptop had an broken display, which is fully understood as to be not on warranty which I understand and would pay for the repair. The issue occurs is when Lenovo tries to upcharge the repair by replacing the entire top half of the laptop for 530$ rather than the 200$ display that is available to only Lenovo. The 2nd issue occurs with Lenovo not selling the display for reasonable home repair and there being no exact copies found by anyone but Lenovo to fix the laptop. This is an issue among Lenovo of not selling parts and being able to set what is needed to repair an device rather than the actual needs to only repair the device. I personally, had the device serviced with 2 different displays as I had known that Lenovo Repairs does this to customers as from previous friends and family and due to Lenovo not selling exact variants of the display. I bought near exact copies as of exact coding names and model names to the display without any possibility of it working due to Lenovo not selling the parts needed for the exact display. Support among the issue of getting the Laptop serviced is among one of the bigger issues upon this with Lenovo not responding to questions on their "Questions Board" set when repairing the device. An 3rd issue occurred with calling the company with support as they tier their support upon your class of warranty of the device. Non-Premier and Premier. I paid for Premier support as Non-Premier support is incompetent as of questions and having an relative support to deal with specific questions occurring on the laptop. Premier support is classed as the only method of getting someone who is knowledgeable in the products but still failed on my questions on my repairs. I have personally called Lenovo for awhile on persistent issues as chat support is very inconvenient as of specific questions and has had video calls on repairs with Lenovo to determine issues. The issue throughout all of these calls and video calls occur with the service worker having an question that relates to them wanting to end the support as of questions that are not possible to answer. If the question was not answered they would decline and say "We are sorry, but we can not continue this conversation" during multiple calls for multiple hours with call backs and returns. These questions are questions that have no relation to any device or model number found on their devices. I have personally been asked multiple times "Please find Model Number on this part. If the Model Number is not present then we cannot continue this conversation". The ending to all of the calls given by Lenovo is a question of "Why didn't you send it to us?, You should have sent the device to us, Please send us the device rather than repairing the device." This issue occurs throughout the entirely of Lenovo products and connects to an undesirable experience with Lenovo which I thank for the experiences for years of products that I have owned. For the future I do hope to switch to another company for all of my products as this occurs as a issue present for years and will continue with incompetent support and call centers on fixing problems. Thank you.

Buy any other PC, unless you have weeks to spare. We ordered a spec PC that was nine days later than advised. Coordination with UPS updates was dreadful with no excuse in this day and age.
Ordered a Startech Hub then cancelled it, two weeks later they still shipped it. Indian Call Centre are very polite but powerless to do or say anything but 'escalate'.

This team was superb I put a ticket in regarding my left legion go controllers rgb stopped working within few hours I get a call from them tried few steps then video me but the steps didn’t work. Next day they emailed me with instructions to wipe it all and see if it would work still didn’t.

That same day they got a replacement sent out to me came today works perfect so within 5 days as my console was still in warranty they sorted me out great communication great everything thank you so much .

Tried every conceivalbe method and tool they offer to update my bios.....all failed...and waited 2 hours for support chat....gave up. Worthless support.