Support Lenovo Reviews 1,130

Truly some of the most clueless, unhelpful people imaginable. I hope the greedy executives enjoy the boats they're buying with the money they're saving by not having a competent support team.

I ordered a laptop, and then I got an email saying it was delayed. I requested a cancellation, and 2 days later I got an email saying "Good news! Your item has shipped!" They shipped an item with a pending cancellation request. The support person said it wasn't cancelled because it was already shipped. It wasn't... It had not shipped when I requested the cancellation. They are clueless.

On top of that, I can barely understand what they are saying to me since they outsource all support to India. I have no issue speaking to people from different countries as long as I can understand what they are saying.

I purchased a Legion Pro 7 16IRX8H—Type 82WQ laptop for my business through Amazon from an authorized Lenovo reseller in April 2024. Four months later, I experienced problems with the Type C USB ports, which stopped functioning. I ran a hardware diagnostics test, and the scan identified no issues but stated that specific hardware ports were undetected.  Since the computer was still under the manufacturer's warranty, I mailed my laptop in the sturdy box originally received to the identified Lenovo Depot repair location on the FedEx shipping label.  One month later I was informed that my laptop computer had hardware issues not covered under the warranty and asked to authorize repairs for a quoted fee.  The quoted repairs would revert my machine to a non-upgraded status.  For example, my laptop was upgraded from 16 MB RAM to the maximum 64 GB and the hard disk drive from 1TB to 4 TB; however, the quote received identified the replacement of these items to their original base specifications.  The laptop was purchased for my business and I could not use it for over one month.  I received the laptop in an unprotected condition and am disappointed with the service and the long wait time.  I rejected the authorization of these repairs since I had purchased a 4-year Asurian business-to-business warranty that covers any repairs and accidental damage.  Upon contacting them, they requested I send it to Lenovo since it was under warranty.  I explained the circumstances and sent it to an authorized repair facility provided by Asurion.  The amount spent on the warranty was comparable to the Lenovo Legion Ultimate Support warranty and I received full service without complications.  I intended to upgrade my warranty to Legion Ultimate Support, but I no longer trust my machine to be serviced by Lenovo.  I was provided a box kit to ensure the laptop was securely mailed to the Asurion repair facility, the same that was used and sent to the Lenovo repair facility.  The Lenovo quote did not address the Type C USB problem for repair and did not attempt to fix it.  Since I chose not to authorize repairs for a fee, it was returned to me in sub-standard packaging and the same condition provided to them.

Intermittent WiFi connection issues. I have next day on site service. On 3rd call and they still want more troubleshooting…. They said the WiFi card is integrated to system board, which leads me to believe they don’t want to replace.

Now they tell me that I may need to send it to a depot…. But I have an onsite contract!!!!!

Of course I can’t speak with a supervisor.

*Update: It was a LONG process, but Lenovo made good on their premium care promises. They are sending me a brand new replacement laptop. It doesn't give me back the month of not being able to work on my digital illustrations, but it allows me to move forward with a fully functioning machine.*

I have been trying to get my Lenovo Yoga laptop (still under warranty) fixed for over a month now, and the techs have broken additional parts so that I still cannot do my illustration work. I am stuck in a nightmare with the Lenovo Premium Support I paid extra for.

34 days ago I contacted lenovo premium support after my laptop screen began showing random streaks of color. After several business days, an on-site technician swapped out the screen but said he wasn't supplied with screws to reattach it. Several days later a different tech told me it was done incorrectly and would have to be sent to the depot. I pointed out that he had the screen on backwards, but reversing it didn't solve the problem.
Because of the botched repairs, now my USB port was misaligned and unusable and the integrated pen wouldn't work. I called support to tell them about the pen and usb issue.

34 days later I have my laptop back and the pen still does not work. I am midway through illustrating a picture book, and this has made my work impossible. I called lenovo support again. They suggested I send it to the depot again. I asked for my issue to be escalated. I have now been told it could be 7-10 days before they call me.

Without a warranty in the customer service is not good however with a warranty it's excellent. I've had the chance to experience both. After I put a warranty on my laptop service was superb. Quick, quality, informative and an easy process. I would suggest anywhere to keep the Lenovo warranty on their items

I received my package today and my keyboard was not in there. What I found was a queen size bed sheets. Contacted customer support and was told they have to investigate. Don't know how long it's going to take but this is frustrating. To be fair, I don't think it's Lenovo's fault. More a UPS thief. Still, a large corporation should do more to please a customer.

Had a pretty complicated flickering screen problem. It would not always happen, nor with the same frequency, it was a mess and very frustrating to even explain.

Ria from Lenovo Premium Care Italy was incredibly helpful and understanding, and insisted until the problem was solved. Which only happened a month after the warranty expired. Very good service.

Would give a 0 star review if I Could. I recently had my computer broken because there computer product I received has problem with the motherboard. Then the so called great support team the had ordered the wrong part which then made me wait extra time and I’m still waiting for the right part which I had to call and make sure they had ordered because they didn’t give me an email whatsoever as to the last part being ordered incorrectly.

There service is a disaster. A product under warranty (9 months old, bought for 800 EUR) had issues due to manufacturing errors. Despite repairing it, they have sent me cheap plastic pieces to fix it myself. This is a joke and completely illegal. They were not helping even if I have sent several follow up requests stating, this is their process. Imagine that your car breaks and they send a new part for it instead of fix it. Disastrous company with completely unacceptable business acumen. Avoid at all cost, or hope in big luck!

Could give ZERO STARS I
WOULD

as a paying customer I tried to order there Lenovo KM310 keyboard mouse combo for an upcoming PC.. However after 96 plus hours I have not gotten any updates from the proper case management. To receive a Replacement after providing all evidence and proof of ownership. It's been a total nightmare I DON'T RECOMMEND THEIR PRODUCTS OR THEIR COMPANY because there support is horrendous. Due to the internal international Agents continuously acting like a Deer in headlights never resolving the issue I will not be returning to their company or their horrific way of dealing with them. All they fill you with is Delays false hope and complete Gutter trash lies lies lies.DONT TRUST LENOVO OR YOU WILL BE BURNED!!

This company and its product is junk. Customer services are run by robots with bad accents and they lie about everything. If you want to end your life buy a product from the fools. Complaints are via email and they will tell you to go f yourself

Bought a brand new LOQ 2tb/64gb RAM for $1,600 in March 2024.
When it showed up, went to register it, it showed that I had 4 months left on my one year warranty. Ended up upgrading to the second tier policy for another year so I could get "next day onsite repairs" because I use it for work and can't be without my laptop.
Blue screen error happened (also called the blue screen of death) in July. It said I needed to reinstall the operating system. Essentially, reinstall Windows.
First, I submitted a support ticket. How young and naive I was to think it could be that simple. They responded with an email saying
"Print this FedEx label and SHIP the laptop".
This was July in 110° weather where I live.. I wasn't even crazy about having it shipped when I bought it because of obvious reasons, so I really didn't want to send it out. Not to mention, it would have taken forever to get it back. Their site says it'll take 9 business days to repair from the time they receive it. After this experience, I have no doubt it would've taken well over a month to get it back.
This email began the first of many, many unresolved phone calls to them. It took at least several calls to get them to agree to honor the next-day onsite I upgraded to. I bought it was prior to sending in the ticket. After they agreed to that, the person I spoke to wanted to troubleshoot a few things on the laptop to make sure it was worth sending a repairman out, or if it could be resolved over the phone. The other support employees didn't bother with this in my previous phone calls. In fact, this support person was the only one that was helpful out of the 20+ I spoke to. he didn't really do much at all. He helped me find the source of the issue and said I only needed a flashdrive sent to me with Windows on it for a reinstallation. He said I'd be receiving a confirmation email shortly and it would be shipped the next day with another email with the specs.
Next day comes- still no confirmation email. I call to confirm it's being shipped, they have no idea what I'm talking about. Several more times of this exact same situation repeated over and over again. They say they're sending it, I call the next day, they haven't even set it up yet. I know everyone reading this has experienced this kind of thing. Repeating the problem over and over again to someone new with a new added on aspect every time. This went on for a few days before I finally got a supervisor.
This is a really fun part actually. It was late, so they said there's no supervisor in, but they'll leave a note for one to call tomorrow.
Tomorrow comes. Pretty sure you can guess what didn't happen. I called several times, each person telling me to just continue waiting.. Night falls. I call and demand to speak to a supervisor. Support tells me all the supervisors went home for the night, even though I was told what their hours were the day before and there was still a little over an hour to go until that time.
"Left for the day" changed to "out to lunch" and very shortly after that, they were able to take the call. I repeated the issue again. I ask since I have next day, onsite repair on my warranty and it's been a week and a half now, can you just send someone to drop it off tomorrow? We don't even have to speak. Just hand it to me.
He responds with this whole thing he's writing up to have a repairman do for the laptop. I thought he was saying he was going to have some extra features added on that they give the third tier warranty users for the massive inconvenience and continued loss of income. Everyday I went without the laptop cost me $100-$300 in unearned wages.
He did have the flashdrive shipped finally. But this thing he set up with the repairman was like a joke. They called several days later (next-day onsite-Lol) to talk about the issue or set up the repair. I don't remember exactly. But the man I spoke to said the support ticket he received about my laptop was saying to replace my 2TB hard drive with a 215gb hard drive, and change the RAM from 64gb to 16gb... You know, the entire reason that laptop cost $1,600 and not $200..
The flashdrive showed up before this conversation, so I already fixed the issue with it. I was worried it would happen again though and I had no idea why it happened to begin with.
I told the repairman obviously I didn't want my laptop downgraded. I don't remember exactly how it happened, but the repair ended up being cancelled. And when I called Lenovo again, they said they were going to send them the same ticket. I asked if he could update it so they didn't think it was a mistake. He didn't. They cancelled that repair also. The laptop blue screened again a few days after fixing. I fixed it myself.
Company can improve by just not existing anymore. It would essentially serve the same function.

Please read carefully. I bought a gaming computer from Lenovo. Day one the computer crashed. It crashed and crashed and crashed. For days, weeks, months. I finally got someone to help me on the phone. He told me to stop updating my drivers? So I did that. The computer worked fine for a few weeks but then I noticed it glitching. Just the screen being colorful in lines, it would freeze and then my favorite. The black screen stutter. I've reached out to Lenovo multiple times... Of course by now I'm frustrated and I'm letting the care rep know that it's been having issues since the first day I got it and they continue to hang up on me. I'm beyond frustrated and am beginning to question the legitimacy of this brand. I bought a laptop and a computer from Lenovo. I would not do that again. Ever.
I've never reviewed a company negatively anywhere, only vented to reps about my frustrations about a company, and as a former customer service rep, I've never taken it out on the rep, but Lenovo is different and I would not recommend it. Talking to the reps is like talking to a wall. They do not care and if you don't comply with factory resetting your computer 6 times in six months, they just hang up on you. Just keep your peace and try something else. Going through the warrany is a sure kind of torture.

A bureaucratic nightmare. Contact with the Lenovo support team feels like a never ending fever dream that makes you want to bash your head into a wall.

A Lenovo tech left a screw undone in my machine resulting in weeks of being unable to use my lap top. Customer services was extremely poor.
No compensation.
I will not purchase an item through this company again. I hope that my IT man no longer onsells these products.
Terrible experience cost my business a lot of money and time.

Worst Company and Worst Service.
I suggest all of you not to buy as I have been facing the Camera issue since the 1 month of purchase. Got the windows reset. Got the camera changes, changed the power switch of camera, got new windows installed by technician. Then also facing the same issues again and again

Had a thinkpad motherboard die on me about a year after purchase and heavy work use. Was going to write it off and get a new one but saw that it was still within warranty coverage and created a ticket. I was worried cause I had opened the device to try and fix it and cracked part of the shell. A day later a box and packaging showed up at my door with a return label, dropped it off and got constant updates about where it was and what the turnaround was expected to be. They quoted 3 weeks but it only took 2 days. They called to follow up after I got it back to make sure everything was fine. Really impressed by their quick and courteous service and glad they stand behind their business products

X1 carbon, top line. After less than 2 years in the plastic close to the pad started to appear some bubbles. I wrote to the support and they told to me that give this is aestetic I had to pay... My use is spot and very diligent, the issue is related to the poor quality of the material. This is going to be my first and last experience with lenovo

Never buy their laptops. They use very cheap material inside. I bought a 4,200 euro laptop the legion 7i pro because I was moving a lot for the past year. After around 11 months the laptop corroded due to humidity in the air which is a first since I had many laptops and pcs before. I send it for warranty not only they claimed it was liquid contamination they also lied to my face that keys and the laptop was sticky. They respond to my emails once a week and invoiced the repair to cost 4,660 euro when a new laptop costs only 4,200. So not only they lie to your face about the fault they also try to scam you off 460 euro. Now I'm afraid ill have to bring the case to court and see if they at least start responding to me and treating me like a human being.

Terrible service from such a big company. Bought a m10 at Xmas and had some issues with charger getting hot. Took back to where we purchased to be told it was fine until 3 months ago the charger gave up. On inspection the black protector over the copper wires was missing.
Explained this to Lenovo but they are saying it’s been damaged after sale regardless of the back and forth and even with 5 month remaining warranty because we ain’t a VIP warranty holder they want us to pay £199 to repair a tablet that’s sold for £129 new. Based on the way you treat customers the tablet can go on the bin. No more Lenovo products for us!