Support Logitech Reviews 201

Logitech has a jungle of virtual chats, websites and softwares. All for a different purpose, not one supporting my hardware, that's only two years old. Firmware update tool not working, then there's two other softwares that either are outdated or not supporting my specific product. Very bad websites that make you want to never have chosen this brand.

I am having a really bad experience with Logitech.

I requested a refund to return an item, the option to return an item in their website does not work.

This problem happened to other people too, after reading in several foros as reddit.
You end up contact the costumer service and support Logitech team.
I started this process a week ago. After a few emails I have not any solution yet. I am still waiting to receive a shipping label return to be able return the item and have a refund which it is still inside the period return, according with their website rules. See below

(Shop with confidence during the holiday season! Each year we extended our normal 30-day return policy so that the holiday gifts you purchase from November 15 through December 23 can be returned for any reason until January 31 of the following year. Your refund will include the purchase price and original shipping and handling charge)

It is unbelievable how long and inefficient is to make a return in their official website.

This is agains my consumer rights and I will considering take legal action if this is not resolve on time.

On my 27 inch iMac, suddenly my Mx Master wasn't working properly, in particular I was unable to get LogiOptions+ open to fix the settings. I tried doing this online by chat but couldn't get that to work. I called the phone support and got a guy who walked me through deleting and reinstalling the software and bingo, everything works again!

Unreal... I Bought Flight Sim setup, nearly €300 of items. Both online and phone support just shrugged me off.
Items are not powering up and I was given a spiel about "It must be your Mac" before I could even begin to give my full issue. No trying to diagnose - just try on a PC "We don't support Mac" and literally cut me off mid sentence with "Ok, thanks for contacting Logitech Support, Bye.." "CLICK"
Moving on to the next in the cue huh!! Fab... (and a bit gutted really!)

They ask to buy subscription so they can help you with the issue you are having with their faulty products. 1$ for one request and then 74$ a month so you could get regular help. The audacity! I purchased a Logitech K400 Wireless Touch Keyboard and the USB was missing due to weird packaging and it just fell out somewhere with the delivery . A lot of people seem to have a missing USB with this product due to faulty package. I was trying to contact them and provided a serial number of the product when the bot asked me for one, but then it replied “I cannot assist with that yet” even when I rephrased it three times. So I cannot get any help at all. Or wait! I can pay 74$ a month so their support can actually do their job! Marvellous, isn’t it?

Was advised by the store I bought the headset from to contact Logitech support directly rather than passing through them. Worse mistake ever, been waiting for 4 hours in live chat, and the worst part is the whole 4 hours there was a support agent that replied maybe 2 times during the whole 4 hours and didn't reply to my problem a single time. Will for sure chargeback this purchase.

zero support plus the old shell game with a poorly designed product that they know but put on the market anyway so they go mum

Worst customer support ever. Doesn't deserve even this 1 star.

TERRIBLE CUSTOMER SERVICE... My Logitech Touch Folio has not been working for several days. It can't connect, the control app keeps crashing every time I try to open it. First of all, their chat button on the site doesn't even work. You have to click the button at the bottom right and go through a long ass process of talking to a robot before you can even talk to a real person... Second of all!!! The solutions they gave me went in circles! I already told them from the start I can't even open the app so I can't update anything. The guy asks me to switch off my bluetooth and open the app because it sometimes causes it to crash. So I did, and I got a pop-up telling me to switch my BlueTooth on when opening the app. THEN BROTHER TELLS ME TO SWITCH IT ON. BRO... I literally just said it CRASHES WHEN I SWITCH IT ON. So naturally, I started to get frustrated and asked for a different solution and he totally just stopped replying for an hour?! The whole chat took 2 hours and didn't give me any solution whatsoever. He didn't even end the chat...Ridiculous...Now I'm talking to Apple hoping they will make up for Logitech's incompetence lol.

Logitech customer service is similar to crooked companies!

Got a supporter on chat, to cancel an order presumably within 15 minutes after placing an order on a keyboard.

He refused to cancel - and I got this email - my response follows.

It is interesting that ... after writing cancel order in the chat subject line he asked about the order number; 1194652164139.

He checked, and after he returned he informed that it couldn't be cancelled by chat.

Strange that he didn't inform me instantly!

Their email:

Good day! Apologies, once our fulfillment center has started working on processing the order, we cannot accept any order cancellations.

You can refuse delivery of the order when the attempt is made. Once the product(s) has been confirmed as returned to our warehouse, a full refund will be processed and sent back to your original form of payment.
Please allow up to 3 weeks from the date that the return shows delivered to our warehouse for processing of the refund. If you are unable to refuse the delivery, please contact us so we can process a return label.

My response:

All other companies I have contacted to cancel an order, could cancel by; email, phone call or chat.

Seems to be a process policy you have, to to discourage customers from a cancel and ‘tempt’ them to have second thoughts.

Alas – you were successful, and I am forced to meet the order.

Why?

Because I am a pensionist and can’t afford to have two orders running and wait for a refund.

It is a true pity since I have always bought Logitech products in regards of webcams, keyboards,
mice and a few other products that were branded Logitech.

Trust me, this order which I am forced to receive – will definitely be my last Logitech purchase.

I have faced similar lack of customer service like this, but from companies granted one star on
Trustpilot.

Of course, I can cancel by chat.

Normal procedure is …

• I have two weeks rights to cancel and order.
• You can contact the proper department (billing), keep the product in the house and
• … stop the billing – it is called a credit memo (kreditnota).

Since I can’t wait three weeks for a refund – which means I can’t afford to order another and
cheaper keyboard - I have nothing further to this.

I think Logitech has become very arrogant.

I would give 0 stars if possible

For weeks I have been going back and fourth with Logitech regarding a power cord I need for my Logitech g923, I was first directed to a bot who later directed me to a human this took around 1 hour a few days later I was contacted and asked again what the issue was, I explained to them I needed a new power supply, they said they cannot help as cords only come with a wheel, they suggested I buy a seccond hand cord somewhere online or find a 3rd party reseller, I told them all of the stores in my country (New Zealand) directed me back to Logitech and I couldn’t find anything online, I asked if they could assist me in any way or give me assistance finding a substitute online, they said no there team is not able to do that and they suggest I find a 3rd party seller after I told them I checked them all. I then replied and asked them to send me the exact cord I was looking for, I got an email back saying we are unable to help you we suggest you look at a local retailer or check online at a 3rd party seller we are closing your ticket. Very disappointing. I opened a seccond case this was after going back and forth for about 1 week already. The seccond case manager skip a day or 2 asked me for warranty papers, and a warranty denial form from a retailer, which if I was able to provide they could replace the cord ???? Even though they don’t give them seperate, I was unable to provide them with any forms as my wheel was no longer under warranty. They gave me the same responses the first person gave me and eventually closed my case. I now have a $300 steering wheel sitting around that can’t be used. If any one can help me in finding one or letting me know what type of cord I’m looking for that would be much appreciated.

Preordered a product and wanted to cancel. Was told I have to wait three weeks for the product to ship and it is impossible for them to cancel it with no explanation why.

In other words I have to physically return a product when it arrives at my house in approximately a month for them to even start the refund process which in itself takes weeks. Is this even legal???

DO NOT BUY FROM THIS SCUMBAG COMPANY

Atrocious. Faulty software, poor search/navigation on "support" site. Keeps cycling you back to the "what it looks like when it works" rather than acknowledging there could be a problem. "Live" chat isn't. Doesn't recognise the imperative S/N it asks for anyway. Would give 0/5 if that was possible

I purchased a wireless logi keyboard from Apple 10 months ago and the thin rubber pieces around the speakers and buttons have expanded into a loop and one has already broken. I took this back to Apple and they told me i have to deal with Logitech direct. I have tried several times to file a warranty claim on line over the past month and it takes you round in circles so that you can never send a message and live chat just lists loads of issues, but no person chat. Would not recommend

EXTEMELY poor customer support. Hard to file a warranty claim on the website. Opened the chat support only to find a bot that doesn't work properly.

Finally got through to a human. After a long explanation of my device issue and back and forth, the agent sent a ticket number, and then proceeded to direct me to file a warranty claim with the place I purchased from... which is Logitech's "OFFICIAL" store on Lazada (ecomm platform)

Disappointing support efficiency coming from a large corporation.

it takes forever to get to a real human, and when you do the guy dares to say that i'm at the peripherals department and that he needs to transfer me elsewhere, problem is i asked help for a keyboard which is a computer *peripheral*. then you wait forever for a transfer that will never happen...
you cannot possibly be this incompetent without doing it on purpose.

Blocked my Email from sending support requests which im forced to since my mouse doesnt work for more than 1 month and no solution was brought to the table. Same Problem lots of friends of mine had with logitech products. DO NOT BUY THEIR PRODUCTS!!!

I don't know the 30% of reviewers who received excellent (5 STARs) service, but I am one of the 70% who is angry and pissed off. I'm done with Logitech's untested/unvetted products and their horrible customer support.

Over the last 4 years, I have purchased many Logitech devices and equipment. Logitech was my go-to for computer accessories, until today. I have never been so frustrated with a company as I am with the customer service at Logitech. The India support team has lied to me, place me on hold only then to hang up, have me speak with fake managers, made promises to call back but never do, and yet I still have not been able to work with anyone in customer service to resolve the problem! I am done with this company and you should be too.

The Logitech Customer support is awesome.
The agent in charge of my case helped me with my warranty claim and quickly sent a replacement for my defective product.

I placed order for Folio Touch - for iPad Pro 11-inch (1st + 2nd gen) - Graphite - UK English (Qwerty) on 6th November, online the delivery shown as 4-5 days, then item not delivered, when contacted the customer care they informed they have ware house issues ( pending orders), and I should count delivery 4-5 days after they dispatch!!. Then on 12th suddenly I get message the order is cancelled. When I contact customer care”

“We are truly sorry for the inconvenience you experienced in your past interaction, Chandra. The Order# xxxx got automatically cancelled by the system due to a fulfilment/stock issue. The Folio Touch is indeed in stock in your region, kindly place a new order instead. I hope you understand.“

What to say, hopeless!!