Support Logitech Reviews 201

Tried contacting customer support to get a replacement for my G920. It was purchased just over a year ago and dispite giving them all the details that they required and providing valid proof of purchase they told me that my warranty was void purely because amazon was not able to respond in time to confirm that my invoice is valid. Eventually they gave in and said that they would be sending a replacement only for me to be told that they are unable to ship a replacement to my country (Northern Ireland).

Another representative responds in a different and contradictory way. Really teach your agents how to respond to customers and respond in a timely manner. I sent them an e-mail regarding this issue on 05.10.2021. I have presented the necessary evidence and documents again. But as of 05.10.2021 they still do not reply to my e-mails. It's been about 8 days and still no representative replying to my mail. They stopped taking care of me. I think they even blocked my account. Because I can't login to my Logitech personal account. Even though I sent an e-mail about this, they still have not responded. So I opened a new account and asked for help by connecting to the support team. Although the representative named Frankie told me that they would respond within 24-48 hours, they did not respond. Later, the representative named Angelo told me the same thing and also said different things that contradicted the other representative. Normally, when I chose the first products, I chose the products over the USA because the central currency was the Dollar. Later, the first representative told me that I had to choose products from Europe, that is, from a different region, and that I had to choose them on a euro basis. I objected to this. But Angelo told me that the products are shipped from the warehouse in the US. See, even here they contradict themselves. So their purpose is not to please the customer. They don't bother to help the customer. You can see the proof of what I said in the pictures I shared below. It's been 16 days now and my problem is still not resolved. They haven't responded to my email for 8 days. Also, I still can't login to my account. I am complaining about all the representatives mentioned above. DO NOT BUY LOGITECH PRODUCTS, IF YOU ARE BUYING LOGITECH PRODUCTS, BUY FROM A PERSON THAT PROVIDES FULL WARRANTY SUPPORT. OR THE LOGITECH SUPPORT TEAM CAN GET CANCER TO YOU. I am filing a complaint against Denice E., Chloie D., Frankie V., Angelo A. Also, if my problem is not resolved, I will file a complaint in the international court. Also, most of the people on the support team are really uninformed and just give canned answers. That doesn't sound sincere or honest in any way. I think your support team has a big problem. I think I'm not sure they even know Logitech procedures. Even though my emails are forwarded to them, they do not respond on purpose. Because they don't have ready answers to give. Instead of putting their customers in the place of people and taking care of them, they put them in a difficult situation and make them busy.

I went to ask a single question about a setting I needed to change to the mouse scroll speed. I got send a copy/paste technical spec and knowledge guide for the mouse, then asked if I was done - Like no dude I'm not done reading the user manual, it's 5 links with 5-10,000 words of content
I then asked for specific help on the setting I needed to change again. Got sent a technical spec and bit of content talking about the setting with 5 unrelated screenshots, but nothing related to the issue I described
20 mins into reading/responding I gave up as the guy clearly had no clue about the product and was just forwarding links.
Normally with tech support, you ask the question on a simple product like a mouse, and expect someone to say 'oh yer, it's the 'X' setting, change that to 'X' and you're good'
Just gave up

Small issue with manufacturing fault on an iPad keyboard. The customer service I have received is atrocious! It’s been ongoing for more than a month and they have resolved nothing.

YOUR LOGITECH HARDWARE IS USELESS, BECAUSE LOGITECH SOFTWARE G HUB SUCKS! DO NOT WASTE YOUR MONEY TO BUY LOGITECH GAMING HARDWARE!

"Be advised that (this new MX keyboard) is not yet released"- email by Logitech Support, Joyce O.
Logitech Chat, after putting me on hold many times, pretending to be researching the issue, had no idea. I already ordered the keyboard before their "advice" online and it arrived! Ignorant morons with a big ego.
Both my Logitech K800 keyboard and my MX Master 2 mouse gave up after 2 years. No refund, no excuses, no replacement.

Best wireless keyboard and mouse combo, was on sale at Best Buy for 23.99. USD.I had to go into control panel and speed up my mouse cursor but other that that a great buy and it doesn't eat batteries like my last set up . Even at a price under 40 bucks is still a good deal

Paid £17 for express postage 2-3 days, item received in 5 days and was shipped using UPS Saver, not express at all. Logitech refused to refund this postage cost, I feel like I've been miss sold this postage and robbed since the cost was so high to receive a saver service from UPS.

Support also were dismissive and failed to follow up on my initial request, I had to chase them.

Logitech is awesome, my Logitech g29 pedals broke a small bit on them and after inquiring the warranty in just 3 days they sent me a brand new one free of charge. Amazing support

I owned a G930 bluetooth headset of which the battery died after several years of use. Knowing it was long past the warranty period, I inquired logitech on the possibility to purchase new battery parts. However, that was not possible. Instead of sending me of with that knowledge they still asked for the G930's PID and other proofs of purchase. After handing them the details I receive a notification that package was on its way.

They sent me an up to date generation replacement. If that is not going above and beyond to aid customers, I don't know what else would be expected. That nurtures customer loyalty.

I have to say in most instances where there is not a bot making determinations (Paypal/Alibaba shame on you) the outcome is mostly positive and Logitech is no exception.

Going above and beyond looks like this. I had purchased a G915 keyboard, not a cheap purchase but one hell of an excellent keyboard. Unfortunately due to forgetting to remove the dongle from a motherboard warranty claim I contacted Logitech sales to purchase another as this spare was not available on their website. Sales logged a service ticket on my behalf and Logitech quickly fulfilled my request without question. No questions, no to and fro, they just saw an issue and resolved it quietly. Outstanding.... Oh and this was Logitech support in Australia.

Useless manufacturers warranty.
Avoid.

NO SUPPORT AT ALL! NOBODY THERE.

Customer support is terrible!
They are happy to take my money but not interested in delivering

Appalling service all round.
Over 4 months to complete a return and then they refund the incorrect amount.
No live chat service and very slow email responses adds up to a terrible quality of customer care, for such an established company.
Won't be buying directly from them again.

There is just NO support at all.
First they ask a few questions and after the customers answers everything, like OS, computer, etc and sends photos of the product, you never hear back from them!
I opened a few tickets, it's always the same process.
Usually, this is how Chinese Tech companies do. I am very disappointed by Logitech, supposed to be a Swiss firm...
I spent 200 dollar on a useless product, and they are unable to provide even basic support.

I have various items of Logitech, Keyboard, Gaming Mouse and Gaming Headset.
The quality of the products is pretty good but that is not where my issue is. The issue I have is their Support and Aftersales is terrible.
The Usb Receiver for my Headset broke recently and I tried to get a replacement for it.
The Customer Support quoted some rubbish that the USB receiver is not covered for accidental damage under the warranty, Great but I still need a USB Receiver to work a £120 Headset.

'Well sorry sir we don't have one in stock so tough s**t'
I have found that the USB receiver for another model works so I have ended up buying one off Ebay but pretty disgusted at the lack of Customer Service from Logitech and will certainly make me think twice about buying any more of their products especially when I have had excellent aftersales support from Corsair

Support service is just poor. Typical generic questions and answers.

Logitech has lost my confidence and as a customer. It's taken about 10 emails over the course of approx 18 days to really get nowhere and now back to where I started. Purchased their Slim Folio keyboard case for the iPad Pro 11 and some keys just don't work or are intermittant.

Its typical Support workers with no real touch or understanding of customer service (just some guys in a large support service centre somewhere).

Sent 3 emails with pictures of serials but they keep coming back with the same questions, as the support obviously never really read the email properly. Likely they measure success by how many calls they close off (so closing mine was easy).

After many days of emails and waiting for the conclusion, which was pretty much "it comes under international warranty", which almost felt like saying it was not their department's problem. There we're no next steps or recommendations. but almost pretty much cut off.

My only conclusion is to throw the product away as its an extremely frustrating experience to use it with my iPad.

Seeing negative reviews on trustpilot was honestly a surprise to me. I bought a keyboard last summer at a best buy and the space bar broke about a month ago. I went on their website, filed a claim, and was sent a new keyboard. I did have to go to best buy and get a copy of the receipt, but I didn't feel like that was unreasonable. They responded to all of my emails as well. The only thing that would've been better is if they would have taken the broken keyboard back to try to repair it and maybe resell as used (rather than just having me throw it away), but from a purely consumer perspective this was about the best I could ask for.

Logitech zone wireless is the worst headset I have ever owned. I have had it three weeks and already the Usbc connector has broken and now the hinge on the headset has broken.

Plastic piece of garbage.

Plus, the sound isn't great and there is a large latency.

I brought several Logitech products at once and none of them are great.

I have a business and was thinking of rolling Logitech products across the company...I'll be going elsewhere now.