Great and fast service and I love the amount of communication your staff provided me regarding my request or responding to my questions and concerns so expeditiously! I will definitely renew next yea... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
My experience was great. Everything was done quickly and efficiently. I got my ESA & PSA documents in less than 24 hours. I'm grateful for having the documents saying my babies are my ESA's. They have... See more
Company replied
Everyone is so helpful and they respond to your concerns so quickly. I had some difficulties getting set up for my renewal, but everything was handled so beautifully. I'm very appreciative this compan... See more
Company replied
Got my letter within 24 hours, next day my apartment accepted my documents. They immediately waived the pet fee. Thought this was a scam, but it absolutely works!
Company replied
Company details
Written by the company
We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Contact info
78 SW 7th St, 33130, Miami, United States
- 855-700-7387
- info@supportpets.com
- supportpets.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love how responsive kind and honest…
I love how responsive kind and honest the team here is I accidentally paid twice for my paperwork because I had two pet and they notified me that I over paid and processed a refund without me asking. Would 100% recommend.
21 February 2026
Unprompted review
Reply from Support Pets
Thank you so much for your kind words, Emma! We truly appreciate you sharing your experience.
Honesty and transparency are very important to us, so we’re glad we were able to quickly catch the duplicate payment and take care of it for you. Thank you for your recommendation — it means a lot!
It’s been very good never really have…
It’s been very good never really have problems
21 February 2026
Unprompted review
Reply from Support Pets
Awesome! It is a pleasure to serve
Thanks for your trust and support
ESA papers for housing and travel...
I was able to receive my ESA papers for Lady Apple quickly, with in 24 hrs. App was easy to use and complete. This is my 3rd year receiving my papers, as long as I have Lady Apple or future ESA dogs I will be using Support Pets.
Thank You so much, Peace and Love ❤️
17 February 2026
Unprompted review
Reply from Support Pets
Thank you so much for your continued trust and kind words!
We’re honored to have supported you and Lady Apple for the past three years. It means a lot to hear that the process continues to be quick and easy for you.
Count on us
Reply from Support Pets
Thank you, Nikki! We’re so glad you found the process easy and helpful. We appreciate you taking the time to share your experience.
Quick and easy
Very simple process and easy aswell, would do it again
18 February 2026
Unprompted review
Reply from Support Pets
Thank you, Alexis! We’re happy to hear the process was simple and easy for you. We’d be glad to assist you again anytime.
Reply from Support Pets
Thank you for your feedback! We’re glad everything felt quick and easy — that’s exactly what we aim for.
Reply from Support Pets
We appreciate your kind words! Providing quick, convenient responses is always our goal. Thank you for choosing us.
easy to work with efficient
16 February 2026
Unprompted review
Reply from Support Pets
We are glad to hear that! We aim to provide an easy and hassle-free service. Enjoy!
Thanks for your trust and support
I like the quick and convenient…
I like the quick and convenient process, however, I'm receiving feedback from my apartment complex that these documents aren't legit because I received it online via your website. Is that correct?
14 February 2026
Unprompted review
Reply from Support Pets
Hi Tara,
Thank you for sharing your feedback. We understand how frustrating it can be to receive pushback from a housing provider.
Please know that ESA evaluations conducted through a licensed healthcare professional via telehealth are fully valid, as long as they comply with applicable federal and state guidelines. We helped thousands of people in the last decade.
Many legitimate healthcare services now operate online, and that does not make the documentation any less legitimate.
If your apartment complex has specific concerns, we encourage you to reach out to our Customer Support team directly. We can review your documents with you and provide any necessary clarification to help address their questions.
Send an e-mail to info@supportpets.com
Or click the "chat" on our website.
Count on us
It was uncomplicated
This experience was helpful and effective. Glad I was able to find help with this.
16 February 2026
Unprompted review
Reply from Support Pets
Thank you for your support! We’re so glad to hear it was uncomplicated, helpful, and effective. We truly appreciate you taking the time to share your experience.
Easy process
Easy process, the educational videos are very informative and helpful.
13 February 2026
Unprompted review
Reply from Support Pets
Awesome! We are happy to provide a full service!
Thanks for your trust and support
Fast and easy!
I had my yearly renewal for my ESA and it was easy. I updated my information for the Dr to review and received my approval response the same evening.
15 February 2026
Unprompted review
Reply from Support Pets
Thank you for sharing your experience!
We’re so glad to hear your ESA renewal process was smooth and that you received your approval so quickly. Making renewals simple and efficient is always our goal.
We truly appreciate your continued trust and are here whenever you need us.
Reply from Support Pets
We are glad to hear that! Thank you so much for your trust and support
Count on us
The directions were clear
The directions were clear and this came at a time when it was needed
14 February 2026
Unprompted review
Reply from Support Pets
Awesome! We are always glad to serve
Thanks for your trust and support
I’m very happy with my service
13 February 2026
Unprompted review
Reply from Support Pets
We are glad to hear that! it is a pleasure to serve
Thanks for trusting and choosing us
So far so good
So far so good, keep up the good work. Thanks I take it all back you suck And I'm done with you.
14 February 2026
Unprompted review
Reply from Support Pets
Hi Phil, we’re sorry to see your experience changed. If something happened that led you to feel this way, we’d genuinely like the opportunity to understand and address it. Please feel free to reach out to our support team directly so we can assist you.
Im feel the pressure is gone that I…
Im feel the pressure is gone that I had now pudding can be with me I feel great thanks for helping me with this
30 January 2026
Unprompted review
Reply from Support Pets
Thank you so much for sharing this. We’re really glad we could help bring you peace of mind and that Pudding can stay by your side. That’s exactly why we do what we do. Wishing you both all the best
Reply from Support Pets
It is our pleasure!
Thanks for your trust and support
Great response and made my life much…
Great response and made my life much easier
12 February 2026
Unprompted review
Reply from Support Pets
That's our goal! Enjoy the best of life with your ESA
Thanks for your review!
Esa help for housing
Thanks for tour help with housing and our sweet baby staying with us from north Carolina.
12 February 2026
Unprompted review
Reply from Support Pets
It is our pleasure, Felicia! Enjoy the best of life with your ESA
Thanks for trusting and choosing us
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